Just switched from Thrifty Propane because all I got was leave a message. We only have propane to…read morecook and dry clothes, we heat with wood so the furnace hardly gets used. We only fill our 100 gallon tank once a year. We were with Thrifty until this year and switched because of the poor customer support. Ferrellgas has a real person to answer the phone. Kim took all the info to open our account and we are scheduled to get our first fill next week, she also provided a discount for our first fill.

Just arrived today. I had never backed my camper into a spot but Doug was very helpful & patient…read more Got a spot with a little front deck and it's level. Good Verizon service but no AT&T at this spot. Campground has wifi & full hookups.

I've been here several time to refill propane tanks and to purchase a sewage hose. The young man…read morethat works there is very attentive, nice, quick, and always wishes me well as I leave.

Absolutely terrible service from the district manager, Dan. Rude and unprofessional. I insisted…read moreon getting his regional managers name and contact information. Dan stonewalled me saying he didn't have the information. I called him out on it knowing he must speak with his regional manager quite regularly. After which he said that he wasn't giving me the information as he needed to call his regional manager first. When I informed Dan that I will be invoicing him for daily tank storage for each day until their tank is removed he laughed and informed me that I cannot do that. Yes, I absolutely called him a derogatory name over the phone upon which he hung up on me. Was that professional of me? No. I'm also not the professional; I'm a long-term ex-customer of Anderson Propane. Do yourself a huge favor and shop elsewhere.

Change policy without notification. As s disabled 70 year…read moreold man with a 68 disabled wife they did not notify us that they changed their payment policy. We have been approved for the Heap program for the last 3 years and the 1st two years waited for the Heap payment in March for their money. This year with no prior notification they change the rule and took us off of delivery. Again, two disabled seniors to find out on our own that they would not be out to refill our tank in the middle of winter. I will make a complaint to the Ohio Heap Program and show that this is a true statement. Check BBB reviews and you will see how Anderson's changes policy without notification to customers.

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.

Perhaps Suburban Propane thinks that they are the only propane provider in the area? Their…read morecustomer service is far below par. They were completely uninterested when I called to order propane. Since I hadn't utilized their service for over 2 years that they could not. . . . and would not service me. Excuse me for thinking that this is what they do?? I haven't eaten at Burger King in a few years- but I bet if I wanted to order a burger- they wouldn't turn me away! I would explore other options when choosing your home propane supplier. Your hard earned money can be spent anywhere, and who wants to patronize a company that just does not care?

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.