I had a bad experience the first time around, but this time they got my issue handled quickly.read more

Wish I can leave less than one star, this company certainly would deserve that. Their Customer…read moreService people are totally tone, deaf. During the coldest time of the year, last January 9 my furnace stopped working. I called my hvac technician, we explored the Furnace and could not find a problem, my propane tank was a little low, but not nearly empty... I had the tank filled up by Amerigas and the service technician left. Still no heat in my home, outside temperatures below zero. my furnace repairman came out again and discovered that the pressure regulator that belong to Amerigas was not working, probably frozen, he hit it and got it flowing! My frustration comes that I later found out that frozen pressure regulator was obsolete, (no longer recommended for use) the Amerigas technician, didn't check it and was content to leave me in the cold. At those temperatures, this could've been life or death. Do not trust this company, they are dangerous in how much they just don't care!

Wait time on the phone 20 minutes and I am first in line. We have not used propane for 2 years and…read morewe are still being billed.

Tried to become a customer, but they told me they did not know the price. Incompetent and fishy…read more Then, I could not ask questions nor communicate with the business because the rude woman blabbed aggressively over my attempts at speech. "Shanty" condescendingly spoke to me like a were a dogpile. She screamed something vague about a sister company--not Superior Plus--, so if you call them, this other company is hiding behind the small-town Salem Propane name and reputation. Only gave one star because Yelp forced me to click on at least one star.

We recently added a large Generac whole house generator. All of the propane companies could not…read morecome up with a large enough propane tank for our needs. Talked to The Gas House and not only were they able to supply us with a 500-gallon tank, but they came out and advise the best place for the tank positioning. They even suggested a self-contained monitor that they read and will come out and fill whenever the tank gets near empty. bob answered all my stupid questions and helped out with the completion of the project. Cannot say enough good things about the service and professionalism that The Gas House extended to us. HIGHLY RECOMMEDNATION!!!

I have a propane grill and I own my tanks, so I don't use the exchange tanks at the local stores…read more Instead I go to The Gas House. They fill my tanks to the full capacity so I know I'm getting my money's worth. Very efficient operation.

Just switched from Thrifty Propane because all I got was leave a message. We only have propane to…read morecook and dry clothes, we heat with wood so the furnace hardly gets used. We only fill our 100 gallon tank once a year. We were with Thrifty until this year and switched because of the poor customer support. Ferrellgas has a real person to answer the phone. Kim took all the info to open our account and we are scheduled to get our first fill next week, she also provided a discount for our first fill.

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.