I want to say thank you to Jamie and Chacara. I felt as like I was working with family. They made me feel so comfortable and relaxed especially in trying to find the perfect piece of jewelry for me. They were knowledgeable and guided me. I will definitely be back and will be looking for them. LOVE YOU TWO:) read more

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I recently purchased a timepiece from Tapper's, and I highly recommend them. Ms. Marita Bower greeted me and showcased her extensive knowledge and passion for watches, making my experience memorable. She listened to my preferences, offered various options, and answered all my questions, helping me feel confident in my choice. I appreciated her commitment to customer satisfaction--there was no pressure to buy, just a genuine desire to find the right watch for me. I ultimately chose a stunning timepiece and couldn't be happier! If you're looking for a watch, ask for Marita. Her professionalism and warmth truly set her apart. Thank you, Ms. Marita! Five stars! read more

I have a necklace-sentimental value-from my daughter with my grandchildren's birthstones. She gave me a birthstone to add to my necklace when my new baby granddaughter was born. I couldn't add it myself so I stopped by Tapper's in Novi. Griffin took my necklace to Sara and was back in minutes with the birthstone attached to the necklace with a smile and handshake. Thanks for your wonderful customer service. I have found my new jeweler! read more

Not only is the location itself beautiful, the service is exceptional for any piece you're looking for. They got my Tag Heuer up and running after it sat in a box for twenty years! read more

Went in to have a watch band adjusted. Very nice place, very nice people. I had no idea what it might cost but it had to be done and I was surprised there was no charge for adjustments. I was out in 10 minutes, couldn't be happier. read more

Went there two weeks ago to purchase some watches. Upon walking in, I was immediately greeted by the friendly associates. They directed me to Brent, who took really good care of us. While Brent was helping us with watch selections, him and others would ask if we'd like refreshments or any other items or services they could help us with. Amazing experience, I will definitely be doing all future shopping there. read more

They claim on all of their radio commercials to pay the highest. This is not the case, I took some gold in and they are only paying 90% of spot price. U.S Coin Gallery and Redford Jewelry we're paying 95% of spot. (Which added up to several hundred dollars difference) So if you're looking to sell your gold, I would definitely not choose Tappers! That being said, I would call several places to see what they're paying because it seems that this is always changing. Do your homework and make yourself a few hundred dollars more. Never listen to radio ststion Commercials because they can be a flat out lie. read more

I visited the Novi location and it was beautiful. I was greeted right away and pointed in the direction of one of the sales associates by the name of Grant. He was very knowledgeable and we had a great time chatting about watches. I look forward to doing business with Tappers for a long time. read more

Leza is the epitome of a Sales associate and Manager. Beyond helpful and caring in helping you make your selections. Extremely knowledgeable, Leza takes the time to make sure you are happy and you love what you are buying. I cannot speak any more highly of her, or the rest of the staff at the Novi location. In a world here luxury items are everywhere, client service is what stands out when you are spending your hard earned money, and Leza delivers time and time again. Our family has been shopping at Tappers Novi for years, and will do so for many more to come. Leza always makes us feel like family, and my kids even ask to go see her as they always feel welcomed and cared for. read more

Went in to check out the new store and look for a small pendant to add to my necklace. I was greeted by a very helpful employee who tried so hard to find the right addition. The existing ones are small and simple and nothing was quite right. Either similar or too large. Employee tried so hard, searching multiple places, but nothing matched. I felt badly that the employee was so disappointed. Customer Service cannot always find a perfect solution, but his effort was appreciated greatly. I would return because of his attempts. read more

With a large selection of attractive jewelry and timepieces, gorgeous facility, and high end amenities, Tapper's offers an exceptional luxury buying experience. The sales team is consultative and extremely helpful, building a relationship of trust. I am thrilled with the gifts I purchased and look forward to my next visit! Special thanks to Chloe, our sales person. She's delightful and very knowledgeable. read more

Very disappointing experience. Needed a small extender chain put on a string of pearls to make the necklace slightly longer (a gift, the necklace was new, had never been worn, and had no wear or weakness in the chain or clasp). Because I live nearby, I took the necklace to Tapper's Novi. The intake employee was very nice, helped me to determine the correct length for the extender chain, and wrote up the ticket with the correct instructions for the repair department so that they could call with an estimate (we were given a copy). We got a phone call from Tapper's two days later stating that they would have to restring and add pearls to the necklace for $260. When I said that was not at all what I had requested, the repair rep asked the name of the person who wrote up our order, stating that "she hadn't left any instructions". When I explained what I wanted done, she said she would call me back with an updated estimate. I called Tapper's two days after that, and was told by another repair rep that the charge would be $260, because they had to restring the pearls regardless. The pearls were already at their West Bloomfield location - instead of waiting another 24 hours for them to be returned to Novi, I drove to West Bloomfield and picked them up there. I then took the necklace to a trusted jewelry dealer in Rochester, and within 3 days had a sterling silver extender installed at the clasp for $53, exactly what I needed. This was my first interaction with Tapper's, and it will likely be my only... read more

We love shopping at Tappers! We always work with Leza and she's awesome! Knows so much about everything and is a lot of fun.

Leza and Kevin were great to work with on our custom ring! They addressed all our concerns and were very patient and professional throughout the process. The ring turned out fantastic, thanks again!! read more

I came in to start looking at rings for my engagement this year and the staff was negligent. They started by asking if I wanted a coke or something from their sweets cart, but then NEVER came over to help me look for rings. I was with my sister and her friend, and we do look younger, but to be told we would be helped by a staff member in a few minutes for them to all be on their phones was disgraceful. read more

They just opened! They used to be located inside of twelve oaks mall, near the Lord & Taylor wing. I've been a long time customer of Tapper's - they have locations in West Bloomfield and Troy. This new location is beautiful! It's located at the corner of 8 mile and Haggerty. It is kind of challenging turning into the parking lot if you're coming from Haggerty as you're stuck behind everyone waiting to turn onto 8 mile to go on the highway. There's plenty of parking and when I pulled on the door handle, it was locked. Security opened the door for me. And if you're wearing a mask, you're asked to remove it and look at the camera. Once inside, there is a Rolex section tucked away and the rest of the main area you can find a variety of diamonds, gold, and watches. There is also an upstairs to the diamond loft (bridal area). I was also offered water or coffee. I wanted to take photos but felt uncomfortable doing so as there are security cameras everywhere. They have great quality jewelry and a lot of options. They also have a jeweler on-site. read more

As a 67 year old woman treated dismissively at the Novi store swore to never return. Ironically to conveniently sell some gold, made an appointment at the new Novi store "20% above" price was $5.50 per gram below regular price offer that day at a reputable Brighton, jewelry store read more

I ordered a 2 Rolexes and they both came in at different times and very unexpectedly. So unexpected that when I had time to pick them both up, I had my 5 and 7 year olds with me. Sophia my salesperson was so sweet, gracious, and kind, she serviced my kids and made sure they were comfortable before she took care of me. My kids were insistent on seeing the diamond loft, and much to my hesitance, I took them up. The gentleman was so kind, he told my kids they could see anything they wanted upon their request. I didn't waste his time, but it was such an amazing gesture. I was so anxious and nervous to take them with me. You would never think that a beautiful jewelry store would be so kid friendly, but my kids had a blast. Thank you Tappers Novi, and Sophia for your amazing service! read more