After accidentally locking my keys in my car right before an important meeting, I called them for assistance. They arrived immediately. I showed the locksmith the vehicle and went inside to get us some water; by the time I returned, he already had the door open. He was punctual, professional, and honored the original quote provided over the phone. I would highly recommend Tap's Lock to anyone in need of a locksmith. read more

Daughter lost her keys of course they were electronic. Tap's came out to the house and programmed 2 new keys for the car. If we went to the dealer we would have had to tow the car, buy 2 new keys and pay the dealer to install. Locksmith saved us a lot of money. read more

Place did what I needed to do had a blank for a screen door that most places didn't have. Was a wee bit messy but got the key cut.

The company completed 2 jobs for my business. One was done well, the other installation had issues. The lock installed has become loose within a week of installation. I called, left messages, emailed the business with no response. It's a shame I have to write a one-star review, but if a business does not stand behind their work, I would not recommend it to anyone. read more

The guy that came was nice enough, but the work that was performed was not good. The handles to the sun room that he re keyed the locks for are somehow loose now. The worse problem of all is the key pad on the front door was not put back together properly so it wasn't working. Long story short I got locked out of my home that night because I use the keypad to unlock the door. I called several times along with my wife and never not once did anyone answer the phone or call back. So I had to call another locksmith and pay $180 to get them let me into my house. And I had to put my keypad back together correctly myself to fix that issue. read more

Tap's was great!!!! Great customer service and very professional. Will referral for any key/lock need. Thanks read more

Tap was the person assigned to rekey our new home under our home warranty. He was very responsive when it came to scheduling the appointment and on the day off arrived about 30 minutes early which was not a problem. Tap was very friendly, respectful, and professional. He got the job done quickly and my fiance and I were happy with the experience. However, a few days later we noticed he forgot to rekey one of our locks which is now loose and have been trying to get in contact with him with no success so far, hence the 3 star rating. Despite this small issue, I would still recommend Tap's Lock & Key to anyone looking for a locksmith. Service: Re-key lock read more

First time using Tap's Lock and Key. I needed to have all locks changed on house. Tap showed up early and was waiting for the eviction to take place. He knew the sheriffs as he does this quite often. He handled everything. Total professional and very nice guy. Very affordable. He is my forever Locksmith. Thank you Tap for the conversation too. read more

My appointment was made in a timely manner. The guy arrived in time and got right to work. I had the whole house re-keyed. No complaints or issues at all. I would recommend them. read more

First time rekeying our doors. Tap came when he said he would and re-keyed 6 locks. Fast and expeditious and reasonably priced!

Tap was super friendly and efficient! I had four doors to re-key and he re-keyed them and had the new keys completed in less than 30 minutes. He did mention that the types of locks we had were easier to re-key, but I believe the quick timing is just a testament to his efficiency. I highly recommend Tap and his services! read more

Tap is prompt, professional, fair and just a really nice person. I recently got a house and Tap replaced the locks on five different doors for me. Will definitely be calling him again if I need anything. read more

We called Tap for a restaurant latch door repair. Door would not latch into lock. Tap came in and very patiently troubleshooted it, cleaned, fixed it and got it back to working within the hour. He was professional and focused with his work. Definitely recommend Tap! read more

This is probably the 3rd time I've used Tap after my tenants moved from my rental units. Prompt, great service and reasonable price.

Fast, affordable, professional, kind.... Changed my mailbox lock and door locks in no time. Payment was a breeze and he was the nicest man! My mother in law took his card to refer all of her friends if needed. A diamond in the rough of local business owners! You must do business with Tap Lock! read more

Wow, couldn't believe I locked myself out of my house this morning when I left to go on a walk. Luckily I had set the alarm. When I realized what I had done I contacted Tap's Lock and Key and asked if they could come out and get me in. They were very affordable, better than the last time I locked myself out.. .yes, I did it before, you would think I would learn. In any case the young man who came out was very professional, courtesy, and got me in very quickly. I was amazed then we talked for a while and found him to be very personable as well as efficient. I was so pleased that I was able to call someone before 8 am on a Saturday, actually get a real person to answer then have them be such a delight on the job, showed up in twenety minutes as stated and got the business taken care of. I can't recommend this company more, they are terrific. Found out I was dealing with the owner. read more

Busy day, crazy child and talking to the mortgage company, yup, I locked my keys in the car. Tap came out and had me back to dealing with the craziness in less than 30 minutes. Thanks a ton Tap! read more

My husband and I just purchased home and we were looking for a locksmith to re-key our new home. I contacted Tap's Lock and Key! Their customer service was exceptional! Their price was affordable! We scheduled a time with Tap's and he was there on time! If you NEED a locksmith CALL on Tap's Lock and Key!! read more

I locked everything in my car including my phone! I asked a call from a random girl in the street and they were the first phone I found. They came fast, they were reliable and professional and charged very fairly! Thank you! read more

Very happy with Tap and his service. Prices were great and the locksmith was very accommodating, helping us to handle an eviction with our client. I am definitely keeping his number on hand to help us out on future issues. read more

Prompt polite and professional. Highly recommend. Weekend prices no different than weekday prices. Got our car keys made right at home. Will use their service again. read more

Our front door lock conveniently broke on a Sunday afternoon. Tap was out to take a look an hour after I called, explaining over the phone that he would repair it if possible, or replace it if not.. He repaired it for a reasonable rate, and it works better than it ever has. Tap is a friendly, personable locksmith with the expertise to to do the job correctly and well for a fair price. read more

Tap of Tap's lock and key did great job. He settled the bad situation with his great attitude. He was also easy to find on my Iphone while I was stuck with no help in site. Thanks Tap you saved the day. read more

I haven't left a review for anyone in a long time, and decided to check out my reviews. I laughed when I saw that whomever from this "Taps Lock & Key" place read my review - four months later- and then posted that my review is a "scam" ?? That I never hired them??? That's just straight up funny. Instead or arguing or apologizing - either one I would expect - they wait - get this - A YEAR AND FOUR MONTHS and somehow remember me - and remember that in fact, I never hired them..... Wow....George Carlin was right. "People are F-ing Stupid!" This guy - whoever posted this - is a prime example of the stupidity in this world.....sigh.....oh well.. Anyway - I posted my review in March of 2013, in Aug of 2014 - he calls me a fraud and says I never hired him....or the company ...whomever.... And since he apparently deleted my original review (it doesn't show up when I look at his list - only in MY review list) I will re-post it. Original: 4/1/2013 It took almost an hour for someone to arrive We had locked the keys to our car in the trunk. He charged us $120 to pick the lock (only- we were told by AAA that we could have someone make a new key, which would have been worth the price) Once he did arrive it did not take long for them to pick the lock, but in my opinion for something so simple they take waaay too long to arrive and charge waaaay too much Anyway - there's your context. I realize since all his other reviews are five star - and good for him - but my opinion is valid too - that's the whole point So there you go Yelpers. The original deleted post and his response (and mine for that matter) - a year and a half (almost) later calling me a "scam" - as if I gain something from posting a review about a business I never ever hired..... Give it a think - that's his way of dealing with a not so great review.... read more

Today I tried to go shopping and ended up locking my keys in my trunk. I had called several places to get a locksmith and found many to not be open or be really rude with me. One guy even tried to cut me off on the phone. I finally reached this locksmith and he was really nice with me on the phone and tried his best to save me some money. He gave me a few scenerios he could do and then gave me a quote. He showed up around the time he said he would and didn't over charge me. He wrote the quote out and showed me when he was done. He got my car open and was very helpful. I would recommend his service. read more

Great customer service, very professional! Tap scheduled our home locks to be changed around my schedule, not what was necessarily convenient for him. He was personable both on the phone & in person. He was quick & paid attention to details. And was careful not to let the doors slam against the frame while the deadbolt sticking out. He had me test the new keys and we found I could lock but not unlock the deadbolt. He was quick to fix it and now they all work great! Thank you Tap! I will recommend you to anyone that needs a great locksmith! read more

I had to fire an employee this morning and was concerned about the safety of my office. I called Tap and told him this needed be done TODAY! He set an appointment about 2 hours out, quoted me the fee which I felt was very affordable, showed up on time and was personable, polite, and professional. Highly recommend Tap and I wouldn't hesitate to call him again! read more

As always, satisfaction guaranteed with this company!! James was very professional and gave his opinion on which correct lock to purchase, he went out his way to return the wrong lock and replaced it with the correct one, saving me time before I had to leave for for. This is my 3rd time having service done and will always continue to use them. Keep up the great work!!! read more

Very reliable with reasonable prices! Whenever I need someone to change locks on properties, this is the company we call for all our needs.. not only is he there for properties but also is there for any emergency situation. Thank you Tap! read more

This is my second time with my review because Yelp removed my first review because it didn't have enough detail. Let me be clear. This company claims to be 24 hours. I contacted them after a break in at my home and needed to change locks on my door. I called and was told someone from my area would call me back. 1 hour and a half later they called to say they had no one in my area that could come out. I chose this company based on yelp reviews in my area. Don't be fooled I needed a locksmith immediately and received nothing. So as I said my review is a 1 if I could make it a 0 I would. If you find yourself needing a locksmith because you had a break in at 10:30 at night on a weekday in Fairfield call someone else because I received zilch. read more

He was running a little behind schedule, but was in contact with me, multiple times, to keep me informed about his ETA, which was nice. I never had to wonder if he was actually going to show up. When he got here, he was very kind and definitely knew what he was doing. At the end of the job, he asked around with me to make sure my keys worked and when there was a small adjustment to be made, to no fault of his own, he had non problem staying an extra half and hour to take care of it and didn't charge me any extra. He even stayed after the job to welcome me to the area and chat a little. Very nice, good at his job, professional, affordable, family business. read more

Just bought a new home in Fairfield and was looking for a locksmith to re-key the locks after moving in. I saw the great reviews and thought I would give Taps a try. Called on a Friday to schedule an appointment. The person I talked to on the phone said the soonest they would be able to get to the house would be 2pm on Saturday (the next day). I said that would be great as it was the time I was actually looking for to begin with. However, the next day 2pm came and went with no one showing up. I called a couple of times and left a message (no one ever picked up). It is now Wednesday after the scheduled appointment and still no return phone call to my messages. Calls still go to voicemail. I would be fine if there was an issue and they could not make the appointment, but a simple notification would be great. I mean I would be responding to voicemails I received at the very least. I'm surprised I had that bad of customer service after reading nothing but good reviews for this place. read more

I called Taps after we purchased our home and needed to have our locks re-keyed. Mr. Tap returned my call within an hour and quoted me a price less than half of what I had been quoted by another local company. He arrived promptly the next morning and re-keyed 10 locks in a few hours!! Recently we experienced difficulties with a different lock and not knowing what to do we called him. Faithfully he was there the next morning and changed the door lock quickly and efficiently. I would highly recommend utilizing his services. read more

After dealing with a stressful situation from almost getting scammed and locked out of my apartment for 2 hours this lock smith was able to help me. He gave me a honest flat rate and his prices did not change when he got on site. The fee was very reasonable and I highly recommend this company as your first choice. read more

From my first phone call to the installation Tap was amazing! Professional, courteous and detailed this was a great experience. He was also the most reasonable on pricing. He made reasonable recommendations and even adjusted a lock for easy locking. Thank you, Tap! read more

Wonderful service and great attitude! He is always there to help me with my commercial buildings and lock issues. He is fast and efficient and I would recommend him to anyone! Thanks as always Tap. read more

Tap's Lock and Key came through for me.. They are dependable and trained, it was a breeze using this company to get my locks changed. Great job Tap!! read more

When we were taking the dogs outside today our front door slammed closed due to the high winds the bolt lock locked us out of the house! We immediately looked on line to find a locksmith and found Taps Lock and Key! We seen the reviews and decided that we would call them. The owner arrived within 20 minutes and was polite and more so determined to open the door for us as we were outside in the cold! Tap was amazing. He worked on a lock that was over 20 years old and was able to get us in and install a new lock timely. We appreciated his efforts and time in making sure everything worked properly and giving us superior customer service! We defiantly will contact Taps Lock and Key if needed again! R Matti and J Calvert read more

Tap's customer service was great, but are not very responsive and they completely bailed on the job: I lost my keys and needed my car re-keyed. I called mid-day, and they said they were unable to make an appointment until 3pm the following day. I decided to wait the 24(+) hours. The next day the technician showed up on time, but with the wrong set of keys gauges. He apologized and said he would call back and return to get back to work. The technician never called or showed back up. I called three times over a two hour span, and I have apparently been blackwalled. They will not return my calls. They messed up, could not fix the problem, and didn't have the decency to say so. The made me wait 24 hours for them to show up and disappear. Proceed with caution when using Tap's Lock and Key. read more

Had a mailbox issue early morning. I was on the way to work when I noticed my box had been tampered with and broken. I worked all day but Tap came through while I was at work, fixed the problem and called me for paymeny. Easy peezy! Now that's great customer service! Thanks again! read more