Straight up scammers. My wife paid for a dress and at no point did anyone say it was a rental. No…read morecontract, no receipt stating rental, no return date, no deposit nothing. Any normal person would assume it was a purchase. Now over 30 days later, after the transaction is done, they suddenly try to switch the story and claim it was a rental and demand the dress back. That's dishonest and completely unacceptable. This is shady business practice changing terms after taking someone's money. If you're thinking about buying anything from them, be very careful and make sure EVERYTHING is in writing, because clearly they don't operate honestly.

My wife and I have been coming here for over 15 years and about 10 years ago we moved out of the…read morearea. We tried our local place and was disappointed. Elegant Formal is the only place we trust to do our alterations for the whole family, so we drive over 20mins just to go here. i highly recommend them!

Amazing service and care. Stopped in for a short notice "need a business suit" and the team did…read morenot disappoint. They went out of their way to make sure I had what I needed and took care of tailoring while I was there!

This place is terrible. I recently bought a few shirts and tried to return them. I've returned…read moreitems here before without the original wrappers and never had an issue. This time, I brought the shirts back with the receipt, and they were completely untouched and unworn, but they still refused to accept the return. Very disappointing customer service.

I got my wedding dress at Prevue Bridal about a month ago and had such a great experience here!…read more The associate was so kind and made me feel very comfortable. Unfortunately, I'm horrible with remembering names, but I was there January 10th and my appointment was at 3:30 PM (hope this helps get her a shout out). She made great selections based on the style I wanted and I ended up choosing the 3rd dress I tried on. This was my very first wedding dress appointment and I was suprised to have found the perfect dress so quickly. The prices were also very reasonable compared to other places I was looking into. Definitely recommend Prevue bridal!

I drove over an hour in heavy traffic with a friend to shop for a wedding dress and was turned away…read morebefore even making it through the door. On Tuesday, March 3, I called at 3:27 PM while driving from the UTC area. I saw 3:30 PM and 4:30 PM appointments available, indicating they were fairly open that afternoon, but explained I wasn't comfortable entering my credit card information online because reviews mention a strict 15-minute late charge policy. I told the associate I would try my best to make the 4:30 PM slot, and that if other brides arrived before me they should take priority. I also said that if it looked like I could arrive within the 4:45 PM grace period, I would enter my information while driving. I was communicating proactively because that day a fiery fatal tractor-trailer crash shut down southbound I-805 near I-8 for roughly 12 hours, creating traffic chaos across San Diego. As traffic worsened on the 52 East, my ETA slipped to about 4:48 PM. At 4:25 PM, I called again to explain that I likely wouldn't arrive before 4:45 PM and wanted to avoid being charged the late fee. I asked what options were available. I was simply trying to communicate proactively and avoid being charged for something outside of my control. I was repeatedly told that because I was not already in their appointment system before 4:30 PM, they could not help me at all. I suggested several reasonable options: (1) marking me as arrived so I could finish driving safely, or (2) simply working with the situation, but every suggestion was rejected. They offered to apply the $50 late fee towards a dress, but couldn't answer what would happen if I didn't find my dress there. The conversation continued in circles. At that point I was about 10 minutes away and would have arrived at 4:48 PM, just three minutes past their grace period. Despite calling ahead, communicating honestly, and making every effort to come to their store, they refused to accommodate me. My friend had come with me to help look for a wedding dress, so the situation unfortunately wasted both of our time. We ended the call around 4:40 PM, and I turned around and drove home. Ironically, at 4:45 PM, the store called back with a workaround: if I made an appointment for the next day, they could simply mark me as "arrived" in their system and take me in immediately. This made it clear they had the capacity to help the entire time, but had chosen to rigidly enforce their process instead of welcoming business. When I pointed this out, I was told they have been in business for 40 years, which makes the lack of flexibility and basic customer consideration all the more surprising. Based on this experience, I'm glad I learned how this business operates before even walking through the door. It doesn't inspire confidence in how customers are treated once they've committed, and it's not the kind of experience that would make me feel comfortable trusting them with something as personal as a wedding dress.

Great selection of decent suits. They had a variety of colors and sizes. Almost any color of tie…read moreyou are looking for, with different patterns. Most suits are decently prices for the quality. There was only one worker, but he was very attentive.

This place is the one stop shop! Been a customer since 2013-Carlsbad Store, and every other store…read moresince! Last one was in El Cajon at Park Plaza mall. Lorenzo, whom now has his own store in Washington!! Congratulations my boy! So big shout out the Yessenia as well! Excuse the bathroom pic! But I wanted to show the cut on the vest. Again thank you! You guys don't disappoint. I'll definitely be coming back along with all my referrals

I was shopping for a Bridesmaids dress and Ericka (apologies if I am spelling her name wrong) was…read moretruly SUCH AN AMAZING STYLIST. She is so friendly, so helpful, worked efficiently and fast during my appointment. She helped me SO much with color selection and giving me all the timelines of delivery with my specific size (since I am of course last minute) I am also engaged and when Im ready to start dress shopping I will be returning and asking for Ericka. All of the employees at this location were very sweet and kind, thank you!!!

Loved the dress my daughter picked. I felt our stylist did nothing but rush us and was Absoulety no…read morehelp. I had to help my daughter zip up her dresses. She was mia everytime she tried on the dress. Ultimately we got a dress but felt we weren't given the special moment that you should have taken the time to give a bride. Soemthing else was just more important than us at the time. The lady who rang us up was very nice. The dress is great and a great price. Also the whole ring the bell Ceremony is very tacky. That's done for hospital patents

I didnt have good dress of most colors and when they did they would only have 1-2 in that color and…read morethey wouldn't let me try on my dress cuz they had "sold it" even tho they had it in the back don't waste your time or your money here

The staff if very friendly and very accommodating as far as setting up appointments for selecting…read moresuit rentals and getting measurements done and ensuring the entire party is accounted for accommodating for their schedules...that part was great. The follow through was the disappointment. Although everyone was measured a lot of the sizes were wrong when it came to trying on the suits. The shoes were the wrong color and had to be changed. A couple people asked for "skinny" pants because the casual fit is way too baggy which they said they would do but on the day of pick we were told they didnt have any available. The father of the quincenera who arranged this whole event asked for skinny pants from the very first day that we chose outfits which was well in advance and he still didnt get what he requested and ended up canceling his rental. I couldnt get skinny pants either but wasnt told until day of pick (as were others including my son). Somehow my white button up that i tried on didnt make its way into the garment bag and i ended up having to buy one from Old Navy. You would think they would have seen it hanging there and would have called me back. To top it off they ended up giving me size 13 shoes instead of 12! I went to the party in clown shoes. I think they just didnt have my size available and didnt say anything and just chose the next size up. Overall bad experience when it came down to actually getting out rentals. They over promise and you dont get what you hoped or asked for. Oh...and not only were the vests a different color than what was picked out for the "uncles" matching suits but they got ties instead of bow ties. And all I got from having to wear clown shoes and buy a button up was a simple sorry. Sorry doesnt cut it when trying to look your best and paying $200 for a suit rental. I should have pieced together a discount suit for the price that would fit better. Only reason I didnt was because the plan was to have everyone match.

Just went here today!! Woohoo!! Really cool store!! Got my nose pierced and the place is super cool…read moreinside! The guy that did it made me feel comfortable and let me know everything would be ok and told me about how to clean my nose. My friend came with me to look at the clothes and the lady was very helpful with answering her questions and everything. The prices were kinda high though so that was surprising for clothes but not for shoes or boots. The boots I'll totally go back for though!! I give it a A for the guy helping me with making me feel at ease on the nose pierced and A and a half on the clothes and shoes and boots. If the clothes were More reasonable I'd give it a A plus but I'm going back cause the boots were the bomb and I understand the price on those. Rock on!!!

Yay! I stumbled upon this place today, I found the cutest animal print romper that will be perfect…read morefor my Vegas spring break trip. They have some gems in here for raves and the girlies. All of the staff was so nice and super helpful and wanting to help me and pick out outfits for me. Will be shopping here again for sure, I had looked in so many malls to just find the most basic stuff and Mona's did me so right finding unique cute clothes!

We came into the store 5 months (May) before our given pickup date (October 15) and our event date…read moreis in November. We had an appointment here at 11 am on a sunday and the store wasn't open until 12. The staff members told us that our order was delayed and the alterations for dresses are a week before the event. We were telling the staff we are not doing alterations here and it was not communicated if our dresses were getting delayed or alterations a week before the eve. The staff members are extremely rude and take the longest time ever to help you (one member named Maddie). We will not be coming back to this store for this poor quality customer service.

Searching for the perfect quince dress is probably the most important task in planning a quince. We…read morehad been to a few others shops prior to this one. My daughter had already fallen in love with multiple dresses at every shop. This one though, this one had the dress of her dreams. They accommodated us last minute with an appointment. Everyone was always very professional and organized. They even custom made a dress for my her teddy bear to match her dress. They have a great selection of dresses and every time we went in to pick up or try on something, they had new gowns on display. Thank you Cynderella Brides for a great shopping experience!