I had a very disappointing experience with this office. While Dr. Lim is knowledgeable, the overall…read moreexperience at her office is overshadowed by terrible customer service and billing issues. The new front desk staff member, an older gentleman, was extremely rude and unprofessional. When we raised a legitimate concern, he responded by mockingly pretending to cry in front of my face (yes, seriously). When I called him out on this behavior, he couldn't even look me in the eye or apologize. It was the most immature interaction I've ever had in a medical office. On top of that, the office appears to overcharge, and getting in contact with anyone is extremely difficult. Calls often go unanswered, and resolving billing or scheduling questions becomes unnecessarily frustrating. A healthcare office should treat patients with professionalism and respect. Unfortunately, despite the doctor's clear expertise, the front office experience makes it difficult for me to recommend this practice.

After multiple conversations, including confirming 2 days ago, I got a phone call while I was IN…read moreTHE PARKING LOT about to walk in for my kid's appointments that they do not, in fact, take their insurance. Talk about a massive waste of my time.

Ivelisse not only made my day, she helped me when no one else would! Another store said they would…read moreonly repair the screw in my glasses if I bought them there so I was going to stop trying thinking that is the new norm. But, I was passing by and thought I'd give it one more try before giving up. Not only were Ivelisse and the staff kind and welcoming, she repaired the hinged arm on the glasses in no time! Thank you for your kindness and help! I will be sending others to For Eyes because of you!

I have been a client of For Eyes optical for many years. The previous optometrist was the best in…read morethe business in my opinion. Unfortunately for me, he retired recently and a young newly minted optometrist now works there. Let me just say that if you're expecting even nearly the same level of eye care from the new optometrist, you will be disappointed. The new optometrist told me that I will have to go to another practice to get the complete exam that I'm accustomed to. She could really only do the eyeglasses exam - not the eye health exam. They sold me on using some piece of equipment that would allow me to avoid getting my eyes dilated for the exam. It was $39 out of pocket - no insurance coverage. I agreed to try it. The machine got a picture of the back of my left eye, but failed numerous attempts on my right eye. I don't think I should have been charged for this. Of course, they billed my credit card anyway. I think I'll have to find a new eye care practice after this.

Horrific. My vision had been affected by a brain tumor and my insurance is very good. They…read morerecommended this place but Stephanie said she never heard of Premiere Dental and didn't bother to look it up or call them. She instead degraded me and said they only take insurance from people who "have a job" she said I had "state insurance" (which I do not) and said they don't have the credentials to take "state insurance BOTTOMLINE". I left and my insurance called to correct her but I would never go back there. She humiliated me in front of a number of people and I have enough stress with my health condition and I can't see!!!!!

Called them to schedule an appointment and found them to be difficult to work with and were pushing…read moreme to get things I didn't want.

This is a really long review but as a patient, all you need to know is that this place is super…read moredisorganized, has no regard for your time, and unnecessarily expensive. If you're in need of a new optometrist, this is NOT the place to go, as it is the WORST place I've been to in my 25 years of wearing glasses. After Dr. Putterman suddenly retired, many of us in Roxborough were left scrambling to find a replacement for our beloved optometrist. I ended up at East Falls Eye Associates, which apparently is the WORST place to land on. After several mishaps, I've given up on this place and moving on, even if it's costing me extra money. First, I made an appointment for both contact and glasses eye exam. I asked if this was possible through my insurance prior to arriving, and the person I spoke on the phone with said yes. When I arrived, I began looking at the glasses (which, by the way, is already difficult in itself in this place because the space is so tight. Every 2 minutes I was asked to move by an employee so they could get around, so I hardly could even try on the glasses. Also, the glasses are SO MUCH MORE EXPENSIVE. I only checked out the cheapest glasses and even with insurance they were coming out to around $175, when in the past I've only had to pay around $50 in other places). Here is where it goes all downhill: Fail #1) The receptionist informed me after I had finally chosen the (expensive) glasses that since I got a contact lens exam I would have to pay $75 lens fitting fee if I got glasses through my insurance instead of contacts. What? I was never informed of this fee when I made the appointment. So I put the glasses back and decided to order contacts. Fail #2) After the first receptionist told me of this news, when I went to check out, a different receptionist STILL tried to charge me $75. I ended up having to find the first receptionist to explain what she explained to me, to which she looked utterly confused, and she just responded, "Ok... I have never heard of that." Fail #3) I ended up ordering glasses online instead, but the glasses was making me dizzy. I called the office to ask if I could get my glasses looked at to see if it was correct, and the receptionist said that since I got my glasses elsewhere that there would be a fee if I wanted them to look at it. So then I asked if could get my eyes re-examined instead, to which the receptionist said yes and confirmed it would be free, and made an appointment. Upon arrival, they asked to see the glasses I had ordered, which I said I didn't bring them because the receptionist said there would be a fee. She informed me that's not true, and that I cannot get my eyes rechecked unless I brought my glasses first! I said I took a half day from work to make this appointment, which ended up being a waste due to the misinformation, as I was literally sent home with no solution except to make another appointment. Fail #4) After testing out the contact lenses, I called on October 29 to place the order for my lens. The person on the phone said the prescription needed to be approved by the optometrist but should go through by the weekend. After 3 weeks of waiting, I called again to check on the status, and the receptionist CONFIRMED that the order was placed but was likely delayed. I called again 2 weeks after that and left a voice message, to which no one responded. Finally on Dec 8, 5 weeks after I made the original order call, I called again to check the order status of my lenses. The receptionist said that normally it takes only 2 weeks for the order to arrive, but that mine hadn't arrived BECAUSE THEY WEREN'T ORDERED YET. I asked why they weren't ordered, and she stated it was because I hadn't made a payment. I said no one in my three times of calling ever instructed me to make a payment, so I presumed I would make a payment when I went to pick up my order, especially since I was even told the order was already placed and that it was just delayed! Everyone here was nice about all their mistakes. But at the end of the day, what's the use in being nice when everything is just so wrong and no remediation is made for the numerous errors? I took my business elsewhere; it cost me additional money to go through the whole process again, but at least it was a success. Save yourself the time and money and I'd recommend to start somewhere else.

I've been going to this office for the last two years for my annual visits. The office staff are…read morevery professional, friendly and helpful. As I sat down and waited for my eyes to dilate, I also witnessed a number of interactions with other clients/patients and they were all so kind and patient. One thing I'd like to commend them for is, they are one of the first offices that will double check your benefits and let you know how much your insurance gives you towards contacts, lenses, glasses/frames per year as a heads up , whether you use it or not. I noticed they did that last year, and this year the receptionist noticed I changed insurances and also notified me of what benefits I should max out. It's the little things like this that I consider above and beyond, and very much appreciated. The optometrist is also very friendly, great bedside manner and easy to talk to, if you have any questions. I'm very comfortable at this office and will continue to be a patient here for the foreseeable future. I wouldn't hesitate to recommend this office to others

I had just started coming to Wink last summer after moving into the area, and have only had…read morepositive experiences. While I had ordered contacts here, my backup glasses lost a screw, and Wink replaced the screw in my glasses for no charge at all, even though I didn't get my glasses there. They are always so kind and accommodating in every interaction, I can't see myself ever going anywhere else.

very nasty and short front desk reception. and Dr has a attitude as well. Will not be returning.read more

I have been going to eye doctors for over two decades and this is one of the best experiences I've…read moreever had. I have astigmatism and a high prescription and previous optometrists have used the opportunity to gauge me on prices. The $50 co pay was crystal clear and the experience with the eye doctor was seamless. Highly recommend, I'll be coming here moving forward!

I'm a lifelong wearer of glasses, and it's always a pleasure to find frames you actually love...!…read moreAttracted to the window display during their summer sale, and SO glad I stopped in to try on sunglass frames! Inside the store, Tim was super friendly and assured me that the funky frames I wanted actually fit me well. He shared that Eye Candy takes pride in finding unique frames from all over... This means they are not just offering the latest frames from manufacturers; their collection is lovingly curated, irregardless of what's currently available everywhere else, and it shows! Note to budget conscious shoppers: An entire case is devoted to $50 frames, and FSA payments are accepted. My prescription was handled perfectly, and I keep getting compliments on my new sunglasses! I'll be keeping up with their display window and watching for future sales...!

i've never ordered glasses online did not feel comfortable doing so. Was very happy to find the…read morestore in the mall. All the sales associates were very helpful. Offered advice and/or suggestions. I did wind up ordering two pair of sunglasses they were able to have my prescription added, and my glasses were shipped to me. A seamless process and very happy with my decision. Sidenote, I was able to use my flexible spending funds to purchase my glasses.

I like this location. I don't like the WP lists a local phone number that routes you to a call…read morecenter. When you ask to be connected to the store you're told they can email the store and someone will call you back. That's deceitful to list a local phone number and then dump me in a call center. Literally no one wants to talk to a call center. Terrible company practice.

My mom had way too many issues after her cataract surgery. One eye they LEFT OF PIECE OF THE…read moreCATARACT! And she had to go back in to remove it. On the second eye she has some type of infection. We've been to this office and the surgery center about 10 times in past month. Also their on call over night and weekends numbers are horrendous. Can't reach anyone. And when you do they may or may not be able to read her chart. I'm tired of all these appointments and them rushing her around. As well as tired of seeing my m m in pain! It's crazy

Dr Joseph sight MD is a great doctor he is very expert in the field of ophthalmology. His team is…read morealso highly talented wonderful environment thanks to all for the great work.