I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

I cannot recommend this place enough! Dr Jackie Sugianto is amazing, and the entire staff is…read moreincredibly helpful and friendly, from the staff at the front desk to those helping you get price estimates and payments a the end. I will be sad to leave this place due to a move, but recommend it to anyone looking for quality care, reasonable pricing, and lots of appt availability! My only wish is that they took Care Credit or did payment plans, but this doesn't take away from the rating, just something to be aware of.

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

It is BAD or way BAD!! I am taking my yearly exam from this…read moreclinic form 2023,2024 & now in 2026. They did my eye exam as same they did in past years nothing new, whereas in 2026 they charge or claim to my main health insurance company UHC instead of my eye related insurance company named MetLife. Through MetLife my yearly eye exam is covered whereas through UHC I have deductible to pay. This is a purely a mistake of their insurance coordinator to make this claim to UHC and when I notify this to insurance coordinator, she starts making all false reason to convince me to pay. One of the reasons she gives me, they did my Diabetic eye exam in 2026 and that is why they charge to my main insurance company, whereas this is the same eye exam they did in past two time NOTHING NEW and in the past, they charge the same amount to MetLife instead of UHC. I am upset/ surprise instead of admitting their mistakes they are making all false statements with unprofessional way of handling their customer or clints etc.

Awesome Dr. Extrenely personable and understanding ! He's been seeing me my whole time as a college…read morestudent and every visit has been extremely pleasant.

Eye doctor appointment today was the day they asked me for my ID at front + gave me a tablet with a…read morequestionnaire, didn't wait more than 10 min in the lobby when they called me. Once they take you back they verify your information & do the eye test & dilated my eyes they send me to take pictures after they send me to a waiting room for doctor to check the pictures taken + check my eyes or answer questions about my eyes. The Staff very professional. One lady said I looked very young which makes me feel very happy. The only thing is that in the last room I waited a long time but doctor did say thank you for your patience then took him about 10-12 min to check my eyes & ready to check out.

This office takes advantage of their patients. They lie about the visit being covered. I pay the…read morealmost $350 for initial visit and had to schedule to come back to get contacts. I asked if there was an additional fee for visit and was told no. When I came back and went to check out for my prescription I was told I owed another $120. When I told them I was told there was no fee I was told they are in training and I had to pay. I now have to waste my time to visit another doctor to get my contacts. Worst eye doctor ever!!

I went to this store after an appointment that I had ordered glass and a contact training for my…read morechild. I received a text message stating my ordered items were in. However, upon arrival I wasn't notified that once the trial contact for my child arrived that I would need to make an additional appointment for training not only that but when the contacts did arrive no one at the Denton Tx University location bothered to call and set up an appointment for the training therefore I had to set the appointment up well after the contacts arrived. From there the asst manager Trey set the appointment for June 25th. I arrived at the store only to find out that although we "set an appointment" the technicians couldn't find it within the appointment book. Thus far the 2nd miscommunication amongst the staff. Trey tells the technician he set the appointment so we could be seen. My child went through the training but wasn't able to take out one of his contacts so Trey stated that the dr Ronald Barnabei would have to take the contact out. Ronald Barnabei is a nasty individual to use gloves that he touched his equipment, the office doors and who knows what else then proceeds to put his dirty gloves in my child's eye and throw away the contact. The technician stated that my child would need to contact to practice taking them in and out and reschedule another class, which is totally fine but for Ronald Barnabei to touch his equipment with the same gloves then put them in someone's eye is unsanitary, unacceptable and unprofessional. Along with him throwing out the contact that the technician said to use and when questioned his response was we'll order more as nonchalant and as dismissive as can be. When confronted about using gloves that had been contaminated Ronald and Trey had nothing to say. When I addressed this issue with Trey telling him there has been too many miscommunications between staff members he tried to twist the narrative to save face. I spent well over 600 dollars at Americas Best 2 weeks ago and paid for trial contacts only for them to hold onto them. If that's the case where's my refund? Also, Trey telling me that I would have to get another eye exam for a contact prescription, that's not needed if I already paid for the appointment and prescription. Trey then said that my child's needs to practice touching his eye (pupil) without contacts and he would be able to be better at using contacts. Per the Americas Best Website the trial contacts were suppose to be sent home for a week and then a follow up appointment should occur. I've used contacts since my early teens and have NEVER been told to just touch my eyeballs when practicing to wear contacts. In order to learn one must be able to have the product to practice with. Aside from Trey and Ronald negative customer service experience the technician was friendly and patient. I tried to give this location a chance but I can still seen why he didn't come back after several years. This is unacceptable, Trey and Ronald need customer service training and need to communicate with their employees so miscommunications don't occur. I wouldn't have ordered my glasses and contacts for myself nor ordered glasses and paid $119 for CL Exam and trial contacts for my child if I knew this would happen and be such a hassle. I either need a refund of the exam or my child's contacts prescription and the trial contacts. Do not go to this Denton Tx location avoid Ronald Barnabei and Trey if possible. It's a reason Ronald's private office/business closed in Fort Worth as he's EXTREMELY UNPROFESSIONAL along with Trey making up policies without fact checking.

Good service, didn't try to upsell, helped me pick out frames, didn't have to wait too long. Would…read morerecommend. Chao, Giovanni, Jackie, and Landon were especially helpful

I've been coming here for years. Dr. Middleton is very personable and knowledgeable. I went in for…read morecontacts (which is my first time having them) and he was able to answer all my questions. The staff was very patient with me when trying to teach me how to properly insert my contacts. Devante was very helpful in explaining my insurance and pricing.

Been a customer for 15 years. Wrong prescription several times over the years, but still went…read morethere. Needed to reorder contacts, but could not get a call back after I had left 3 messages. I am going to find out if someone else wants my business because they obviously don't at Total Eye Care.

They got me right in when I had a scary eye problem. Their high-tech equipment made the diagnosis…read morequick and efficient.

Fast, courteous service; accurate prescriptions. Pleasant people and conveniently located.read more

I had an extremely disappointing experience with Dr. Nicki M. Sayani at the North Texas Center for…read moreSight in Denton. Her attitude toward patients is unacceptably rude, and she lacks the basic courtesy one would expect from a healthcare professional. Many of her patients are dealing with vision challenges due to aging or medical conditions, and the last thing we need is added stress from a doctor who is dismissive and difficult to communicate with. A visit to the eye doctor should be reassuring and professional, not frustrating and uncomfortable. I do not recommend her services to anyone--there are far better options in the area where patients are treated with the respect they deserve. Seek care elsewhere.

I found Dr. Sayani very rude and condescending .Having been referred to her by another specialist,…read moreand having a medical background myself, I am familiar with most medical terminology. However, when I used a term used by referring physician which she had also used earlier, she rudely told me there was no such thing and she didn't know where I came up with that . Needless to say, I went to another specialist to perform the needed procedure.

I've visited twice, once to purchase and once because I needed around repair. BOTH times have been…read moreINCREDIBLE! The people at this location are helpful and friendly! I truest them to not only take care of me but my family as well. Thank you!!!!!!

Visionworks is a pretty good company, they have very convenient policies about your satisfaction…read morewith a pair of glasses and can easily fix issues with prescriptions or replace frames that end up being a poor fit within 100 days. They have comparable prices and usually run specials if you are purchasing more than one pair. I also appreciate the variety of locations with a joint system, making it very convenient to use multiple locations towards the same goal. That's why I've used them the last several years. However, the staff is what makes a location desirable to me, and 16 months ago I was settling for this location, not choosing it. That all changed when I stopped by last month and saw an entirely different staff from my last visit. In fact, the staff partially comprised of some of the superstars from the Highland Village location, including the current manager. I think the change occurred about 3 months ago. I was thrilled to see Brooke, easily my favorite Visionworks employee, and everything has run so smoothly from our consultation to communication updates to the pickup! Everything was so seamless and convenient and since we live in Denton, it's a relief to have an excellent location locally! I'm always impressed with Brooke, she is so personable and remembers previous interactions and just makes you feel so welcome. She is incredibly thorough too, which is so appreciated when you are continually in a time crunch and can't afford to do things twice. We came in looking to make a current pair of my husband's glasses into prescription sunglasses. He wanted transition lenses for those long road trips that span the entire day and had no interest in switching back and forth. Brooke did a fantastic job going over options and making us aware of extra benefits we didn't know we could use. She got us a great deal and my husband was able to hold onto his current glasses for a backup pair without any additional cost. My husband is really impressed with his new sunglasses! The transition capability goes way darker than we hoped for, which comes in handy on those painfully sunny days. It's been several weeks and I sometimes catch him holding them out the window to see how fast they change, lol. Thank God for their text system! I was out of town dealing with a family emergency and completely forgot we had even ordered these. You do get emails during the process, assuring you things are going well, but the text occurs only when your order is ready for pickup, allowing you to easily arrange your plans. The entire process took less than 2 weeks. I can't say enough good things about this location or the excellent staff. Highly recommend!

4 days after my exam and still haven't received my prescription. I have requested on numerous…read moreoccasions. Avoid at all costs...

I don't usually post reviews unless I have an exceptional experience. But Denton Optometry takes…read morethe cake on customer service. I just wanted to say thank you to the team there for going above and beyond for someone who was not even a customer yet, we are now. There is a snowstorm coming in and my wife was in need of some help with her contacts. They not only resolved the problem but they truly went the extra mile for my wife. Thank you Denton Optometry, we are very thankful!