They got me right in when I had a scary eye problem. Their high-tech equipment made the diagnosis…read morequick and efficient.

Fast, courteous service; accurate prescriptions. Pleasant people and conveniently located.read more

AVOID THIS PLACE AT ALL COST!!!…read more Tried to get my son an appointment here. I had emailed them everything they requested. Except his shot record. As we delay. They will not see you if you don't follow their immunization schedule. They couldn't have just told me that over the phone? Instead they waited a whole day to respond and say "sorry". Thankfully I didn't wait around on them and found different practice that actually cares about the children & parents over money!!! What happened to my body, my choice?!? Like this is my child, not yours, not the states!!! It is my choice!! Oh only use that when it's convenient or fits your narrative. This place disgusts me!

Love the Doctors, hate the staff. Really miss Doc Conger. Great doctor and office. Now not so…read moremuch. The staff is rude and does not want to deal with you. Called and told to use the portal. If you leave a message they do not call back. Waited three days before I had to call again. Have screwed up a prescription and when I called they fixed it but did not call me back to let me know. Have had two appointments cancelled over Thanksgiving break. One I can understand but two seems like the scheduled but then cancelled to take Thanksgiving off. Called to complain and set up new one and the staff hung up on me. Called and left a message for the office manager. She called back to say she reviewed the call and unfortunately the doctors are human and things come up. She explained that what I thought was not the case and pretty much ignored my concerns and opinion.

It is BAD or way BAD!! I am taking my yearly exam from this…read moreclinic form 2023,2024 & now in 2026. They did my eye exam as same they did in past years nothing new, whereas in 2026 they charge or claim to my main health insurance company UHC instead of my eye related insurance company named MetLife. Through MetLife my yearly eye exam is covered whereas through UHC I have deductible to pay. This is a purely a mistake of their insurance coordinator to make this claim to UHC and when I notify this to insurance coordinator, she starts making all false reason to convince me to pay. One of the reasons she gives me, they did my Diabetic eye exam in 2026 and that is why they charge to my main insurance company, whereas this is the same eye exam they did in past two time NOTHING NEW and in the past, they charge the same amount to MetLife instead of UHC. I am upset/ surprise instead of admitting their mistakes they are making all false statements with unprofessional way of handling their customer or clints etc.

Awesome Dr. Extrenely personable and understanding ! He's been seeing me my whole time as a college…read morestudent and every visit has been extremely pleasant.

If I can give zero stars to this location I would. Victoria and her office manager were rude and…read moredid not schedule my son because they have terrible terrible customer service here. They hung up on me twice when I mentioned I will be giving feedback to the doctor about Victoria. I've been to this location and the doctor is extremely nice and professional, it sad that he has such unprofessional rude staff, who are racist and say things like "clearly you have a hard time understanding". They don't give clear instructions if the first appointment for my son will be a consultation or an allergy test. The worst service I've ever had in my entire life. Response: That is not what happened and I am A patient there you gave me a consultation on the schedule of different allergy shots I could take and how the first option would be a set of clusters. I will gladly find another clinic, this is not the first review of your rude staff. Have a blessed day.

This office does not deserve even a one star. After my allergy test, they told me about the…read moreallergy shots that I could get weekly for two years. Upon checking out I agreed to do it but then called a week a later to cancel the shots due to the time it required. I never heard back from them but they billed my insurance twice for treatment I never received. This is a small private office and they just don't care but get paid. Never going back or could I recommend this center to family and friends for any allergy issues. Be aware... don't sign any documents before fully reading it.

I have recently begun acquiring a prescription from Community located on Teasley Ln in Denton, and…read moreeach time I go to pick it up, the staff is exceptionally professional and friendly. When my prescription is ready, I receive a text message notifying me to pick it up, and even if I do not receive a text, and call, they are consistently very polite. I have visited other pharmacies where the clerks seldom engage in conversation; however, Community ensures that they communicate with me every single time.

Beware! Poor Customer service. There are no signs up and the staff does not make you aware of…read morethe policy prior to a purchase, but there is a NO RETURN policy printed at the bottom of your receipt that they rely on to protect themselves from the sale of a faulty merchandise or purchase error. Although this may be legally sufficient to cover their a**s, it lacks integrity, transparency and honesty. When I was talking to the staff person during my merchandise selection and said I wasn't sure the merchandise was what I needed, I may need to check, that would have been an opportune time for the sales person to say, "Well, all sales are final so you may want to make sure first". Or at least have a clearly visible sign at the register stating all sales are final. No, it's in small print at the bottom of your receipt with no notification until you try to bring it in for a return. Not returning here, in any meaning of the word. Shysters.

Lack of quality care. During my visit on Wednesday, the dentist was training another student, a…read moreDDS, and I heard him say that in 2019, tooth 32 was marked by Dr. _____ to be watched. I immediately note 2019 ???? I've been going to Vanilla DDS regularly since 2015. During my visit on Wednesday, he showed me a big dark cavity at the base of my tooth, then he said the good news. No root canal needed. However, it does need a crown as the solution. I've been telling them for years that I've had a bad taste in my mouth, and they said nothing about the cavity they knew was growing on tooth 32 since 2019. They left that decaying tooth in the back of my mouth until it needed a $900 crown instead of a $50 filling. I've also had other major work done with them. Not a word. Stay away! Unethical at the minimum, evil at most. I literally don't know what to say. No, I have to add this to my list of ways to avoid being taken advantage of.

Friendly. Attentive. Genuine. Wholesome. Exactly the kind of place you want to go for years on end.read more

Dr. Nissan has been my neurologist for almost 4 years and has changed my life. He was the first…read moredoctor who actually listened and took amazing notes, and his medical regiment and advice has led me to go from dozen or more migraines a month to one to three. I am much more in control of my migraines and know how to manage them and how to prevent them with diet and lifestyle changes. I am grateful to Dr. Nissan and his fantastic staff for taking such great care of me. I love that I was able to do virtual visits during the pandemic, but am so glad to be back in person. The massage therapists are fantastic. Heather is my favorite and does an incredible job of relieving all the trouble spots and gives great advice. The office is beautiful, clean and comfortable. I highly recommend this great practice and especially Dr. Nissan and masseuse, Heather.

It's important to support local businesses during this COVID19 crisis and spread the word about…read morethose that are going the extra mile. I'm letting my YELP family know that NTIHN has temporarily moved all of their appointments to the Frisco office due to the pandemic. They have an impressive COVID-19 protocol in place for your protection! If you are immune-compromised, I'm letting you know this office is doing an excellent job of keeping you safe. When I arrived, a note said to wait outside and ring the doorbell. Office staff met me at the door and instructed me to stay on the entry rug. No one was seated in the lobby. She took my temperature and had me fill out a COVID-19 related questionnaire. Everyone in the building was wearing a 3M type medical mask. I was taken straight to an exam room, and instructed to place my personal items in a bag they provided for me. I changed into a gown. As I waited they had a monitor in the room that stated: this room was sanitized with medical-grade wipes between patients, and steamed cleaned last night. We are also utilizing medical-grade air filters throughout the facility to capture a large percentage of airborne COVID-19. Nice! NTINH works as a team, amazing people who definitely go the extra mile. I've been a patient of Dr. Sorins for years, he was the first doctor to take my migraine pain seriously. Eventually, the Botox for migraines is what saved me. I thank the entire team here! Because of Dr Sorin, I'm able to live a normal life. Stay safe.

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.