I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

I had gotten a metal shaving in my eye at work. And i was freaking out that I was gonna have to…read morespend thousands of dollars because I didn't have any insurance. I also couldn't find any eye doctor in my area that would take me last second this place was right down the road from my work so I gave it a shot and they immediately took me in and had me taken care of within an hour and did not break the bank. I would highly recommend them do not understand all the negative reviews they were very kind and attentive and would recommend again

If I could give this place negative stars I would. DO NOT…read morewaste your time with this location. They messed up my contact order 3 times, did not factor in my insurance allowance for contacts, tried to collect bogus payment 9 months after my initial appointment AND cancelled my annual exam because I didn't confirm it-even though they never called or texted to confirm. Do yourself a favor and just poke yourself in the eye with a sharp stick. You'll have better luck than dealing with this office and their incompetent staff.

I went to this store after an appointment that I had ordered glass and a contact training for my…read morechild. I received a text message stating my ordered items were in. However, upon arrival I wasn't notified that once the trial contact for my child arrived that I would need to make an additional appointment for training not only that but when the contacts did arrive no one at the Denton Tx University location bothered to call and set up an appointment for the training therefore I had to set the appointment up well after the contacts arrived. From there the asst manager Trey set the appointment for June 25th. I arrived at the store only to find out that although we "set an appointment" the technicians couldn't find it within the appointment book. Thus far the 2nd miscommunication amongst the staff. Trey tells the technician he set the appointment so we could be seen. My child went through the training but wasn't able to take out one of his contacts so Trey stated that the dr Ronald Barnabei would have to take the contact out. Ronald Barnabei is a nasty individual to use gloves that he touched his equipment, the office doors and who knows what else then proceeds to put his dirty gloves in my child's eye and throw away the contact. The technician stated that my child would need to contact to practice taking them in and out and reschedule another class, which is totally fine but for Ronald Barnabei to touch his equipment with the same gloves then put them in someone's eye is unsanitary, unacceptable and unprofessional. Along with him throwing out the contact that the technician said to use and when questioned his response was we'll order more as nonchalant and as dismissive as can be. When confronted about using gloves that had been contaminated Ronald and Trey had nothing to say. When I addressed this issue with Trey telling him there has been too many miscommunications between staff members he tried to twist the narrative to save face. I spent well over 600 dollars at Americas Best 2 weeks ago and paid for trial contacts only for them to hold onto them. If that's the case where's my refund? Also, Trey telling me that I would have to get another eye exam for a contact prescription, that's not needed if I already paid for the appointment and prescription. Trey then said that my child's needs to practice touching his eye (pupil) without contacts and he would be able to be better at using contacts. Per the Americas Best Website the trial contacts were suppose to be sent home for a week and then a follow up appointment should occur. I've used contacts since my early teens and have NEVER been told to just touch my eyeballs when practicing to wear contacts. In order to learn one must be able to have the product to practice with. Aside from Trey and Ronald negative customer service experience the technician was friendly and patient. I tried to give this location a chance but I can still seen why he didn't come back after several years. This is unacceptable, Trey and Ronald need customer service training and need to communicate with their employees so miscommunications don't occur. I wouldn't have ordered my glasses and contacts for myself nor ordered glasses and paid $119 for CL Exam and trial contacts for my child if I knew this would happen and be such a hassle. I either need a refund of the exam or my child's contacts prescription and the trial contacts. Do not go to this Denton Tx location avoid Ronald Barnabei and Trey if possible. It's a reason Ronald's private office/business closed in Fort Worth as he's EXTREMELY UNPROFESSIONAL along with Trey making up policies without fact checking.

Good service, didn't try to upsell, helped me pick out frames, didn't have to wait too long. Would…read morerecommend. Chao, Giovanni, Jackie, and Landon were especially helpful

I love Dr Perry and all the staff. I have always received great care and they are very…read moreprofessional . Dr Perry is a "no nonsense" doctor and I appreciate that .

After 12 years of visiting this doctor I needed to see a eye doctor and needed a referel. HE…read morewanted me to come in and pay him just to tell me I needed to see an eye doctor which he is not and could not do anything to help me. I will be finding a new doctor immeditely. STAY AWAY!!!!!!!!!

I am so pleased with my eye care. Dr Bradley spent a lot of…read moretime making sure I was fitted properly. Having been to other eye care eye wear places who are in a hurry to add on exam extras and sell products DR Bradley was so thorough and I recommend his practice. I believe he is bi-lingual. The patient before me was Hispanic and he conversed freely. 5 Stars

I had an extremely disappointing experience with Dr. Nicki M. Sayani at the North Texas Center for…read moreSight in Denton. Her attitude toward patients is unacceptably rude, and she lacks the basic courtesy one would expect from a healthcare professional. Many of her patients are dealing with vision challenges due to aging or medical conditions, and the last thing we need is added stress from a doctor who is dismissive and difficult to communicate with. A visit to the eye doctor should be reassuring and professional, not frustrating and uncomfortable. I do not recommend her services to anyone--there are far better options in the area where patients are treated with the respect they deserve. Seek care elsewhere.

I found Dr. Sayani very rude and condescending .Having been referred to her by another specialist,…read moreand having a medical background myself, I am familiar with most medical terminology. However, when I used a term used by referring physician which she had also used earlier, she rudely told me there was no such thing and she didn't know where I came up with that . Needless to say, I went to another specialist to perform the needed procedure.

we love how Ashley helped us, friendl amd take the time to explain all. good optical very clean.read more

The eye Dr side is horrible, waited in lobby over 30 mins while the techs were in a room chatting,…read morefinally when he come out the door he says let's see which one you are ?? Wth? So unprofessional not only did I try calling the over multiple time and there phone is not working. I still have to reschedule my appointment after sitting over an hr because there machine not working!! Why didn't they call ahead and let their clients know they were having issues. . no recommendated hust left me sitting around waiting for for nothing !!!

I purchased glasses in February, didn't like them, requested a refund and have not received one…read moreyet. It's impossible to get the right "manager" on the phone and even when I do, they need to follow up with someone else in order to process the refund, and it just never happens.