So I've gone with my sisters to the eye doctor before when I was younger and vowed I would never go…read moremyself. When my daughters pediatrician suggested that my daughter go, I just told her it would be cool, although I'm nervous to go myself. So made an appointment and we went. This place is fantastic with kids! There is a little play area in the waiting room which helped loosen things up before getting called back. Lindsey called us back and started the exam. Omg love Lindsey, she was amazing with my daughter and actually has me thinking, I can get my eyes checked, hmmm. When Lindsey finished finished Dr. Pesoa came in. He was just as patient and nice. They really made the visit fun. Lots of cute frames for kids to choose from. Overall very happy with our first visit to the eye doctor.

If you are looking for a practice that cares about you and your vision, come here! I made a switch…read moreto this private practice right after my first experience with a BOGO mall shop and have continued to come back each year. I have vision insurance and a HSA to cover my expenses, so I never pay out of pocket. The cost is broken down for you to understand and make adjustments as needed. The staff is friendly, knowledgeable and will work with your budget. Their digital imaging system is always top tech and I love that they don't do the dilation drops.  The changeover to Dr. Carlos Pessoa was smooth and he is just as nice as his predecessor. Their glasses selection is great and if you have your own frames, they can get new lenses for them. I have contacts as well and am picky with how they feel but they worked with me until we found the right type.

Great experience. Large selection of glass frames. Loved the doctor! Very professional and friendly.read more

I love this Visionworks location because of the staff. The people in the back who handle the exams…read moreare super efficient and professional. The people in the front who help get your glasses are friendly and helpful. They always work to get you the best price on frames and lenses. Usually I get my glasses in about two weeks but this time they were ready for pick up in less than a week.

Everyone involved with testing my eyes to exam was great. Where everything went wrong was when I…read moreneeded to exchange my glasses because the lens are not correct. Watch out for Donna at the front desk. She violates your HIPAA rights in an open area. She thinks she is a physician and knows what is best for you. She discussed my exam results in public with other employees while being disrespectful. Even more insult to injury...she bent and melted the frame of my glasses until now they are warped and out of shape. She told me I need to get use to them and this is how we adjust them. She badgered me to read small print in the lobby area and continue to try to diminish me in an open area. When I sent an email to Visonworks Customer Service, they in turn sent it back to the local branch which Donna intercepted. When I received a call from the branch, I had no idea it was Donna leaving the message. She knew who I was and no apology on the voicemail. When I called back, she continued to be rude and disrespectful. Once I found and realized it was her, I have been trying to get in touch with management to no avail. This is the reason for the 2 stars. If not because of Donna I would have given them 5 stars easily. I have been patient. After all I am trying to keep this a local issue. If I do not receive a response, my patience is thin now. I will file a HIPAA complaint on the federal level and with VisionWorks HIPAA HQ compliance officer. All I ask is to uphold your 100-day guarantee and a pair of glasses to help not cause a safety hazard due to lens being overkill for my prognosis. Then that can become another lawsuit should something happen while being under your prescription lens.

The people who are employed here are nice & professional. Unfortunately the examine is done…read moreremotely with a doctor/teledoc. The wait was insane. More than two hours at the eye doctor isn't ok. The exam itself is rushed by the teledoc. After 15 years, they've definitely lost a loyal customer.

I rarely leave reviews, but my experience at America's Best Hiram location…read morehas been deeply disappointing and unacceptable. I came in for something simple to have my glasses adjusted because they'd loosened. During that visit, the staff, including Assistant Manager Brandi and support associate Imani, gave me the wrong pair of glasses and lost my actual pair. When I returned a few days later to fix it, I was told there was "nothing they could do" because I didn't try them on in the store. But I was never asked or instructed to try them on -- something I later learned is standard procedure. To make matters worse, I've been in contact with customer service for over a week, and there's still no resolution. I've spent a lot of money on my glasses, and now I'm without them -- forced to drive without proper vision correction, which is both stressful and a safety hazard. This situation could have been handled with care and accountability, but instead I've received indifference and delay. I truly hope America's Best takes this seriously. Customers deserve better than to be dismissed after such a major error. Please retrain and review the staff at this location, no one should have to go through this level of frustration for something so easily preventable. I want to know what is the solution to my glasses being lost at this practice? After spending about$300 to retrieve.

Coming from the Marietta eye clinic in Douglasville I was not impressed. Until I dealt with Carrie,…read morelet me tell you she is phenomenal. Also the general manager handed me off to this Villa Rick office. Carrie turned a stressful issue with unresponsiveness from the Douglasville office to a great experience. Give this woman a raise!!! Care Quality for sure.

Me and my husband have used Marietta Eye Clinic for our annual exams for many years. Great customer…read moreservice from scheduling to check out . Questions or concerns are answered promptly by quality optometrists at every location. Give them a call !

I got to my apt on time and only had to Waite 10 min or so before they called me to start my exam…read more I can't remember her name but the girl that was giving me the eye exam was great she answered any questions I had . After the exam when the the doctor was telling me about cataract procedure and he said they put a new lens in my eye and I should see pretty good might need glasses for reading or driving. But if I wanted to pay "out of pocket" $2000. 00 I would be able to see much better. It looks to me that if the $2000.00 lens makes me see better then thats what I should get without having to pay "out of pocket". I guess I'll have talk to him again . It doesn't make sense to me. Other then that everything went well.

Dr. Prada and his staff are wonderful. My complaint is with Ga Eye Partner's phone system. Many…read moretimes I have had to call regarding an eye drop prescription refill. After a week of not getting a callback I have driven to their office. My message(s) were not in their system. Now, the latest is I am having cataract surgery in 5 days and my cardiologist's office left a message with Ga Eye Partners for a cardiology clearance. The cardiologist RN asked me to contact them because she got no callback. I have Dr. Prada's surgical coordinator's number. I reached out to her and she will fax over the necessary clearance. She stated she never got a message and agreed the phone system is terrible.

This place was welcoming from the parking lot, with security, the entrance, triage, and all medical…read moreprofessionals as well as the cleaning crew. They got us in and out as quickly as they could and were wonderful. I had to take my kiddo (freshman in college) for chest/breathing issues. Luckily nothing, but the tail end of her previously diagnosed bronchitis. Another dose of meds and she's back to her old self. The staff were very friendly and took the time to explain and work with her as her care is being turned over to her - life's transitions. She is learning adulting ain't easy, but they worked with her.

If I could leave a -100/10 rate I would. The fact that I work for WellStar; it is so sad that I…read morehave to write this review. The lack of care that I have gotten from the WellStar paulding emergency room yesterday made me have to do this. People were sitting in the ER for six hours in pain. When it was finally my turn to be seen by Dr. Hickerson. He gave no deep explanation of my issues; nor even looked at my MyChart to know my disability. Instead, I was given pain medication that could cause my disability to rupture. When I asked why, the nurse Ryan says 'that is all we can give you.' It is many different pain meds that can be given! They just did not take the time to try and find another solution! They did not give me anything to stop the pain, all medication was sent to my pharmacy. Leaving in 9/10 pain is absolutely absurd, I could have gotten a IV or something! Long story short. Do NOT go to this location and I would not go to any WellStar location, I have never had this many issues with different hospitals associated with WellStar in my life!