We typically go with America's Best for glasses but since hubby and I are new to the area and have…read morevision insurance now, which we did not have before, we decided to try something different when we went for our eye exams this year. Originally we were going to go with Pearl Vision, which is just down the street from here, but the reviews scared us off and I settled on Eye Optique instead. My son had gone here for contacts a few months ago and seemed pleased with his experience and they have generally good reviews too. Scheduling our appointment online was easy and we received both confirmation and reminders about it after making it. There was plenty of availability to choose from. We scheduled our appointments back to back so that we could knock it all out at once. The doctor was great! She was professional and thorough. Both hubby and I felt comfortable with the exam and her competence. The guy working the front was also very professional and friendly. Once the glasses came in, he took his time to ensure that the fit was perfect for each of us before we left. While we spent more than we normally do at America's Best even with insurance covering a portion of it, we feel like the service and quality live up to the cost. The issue is that they don't have any cheap frames. Most options are designer names. Since we typically only get reading glasses, I will most likely just do the exam here and order frames online going forward because I'm cheap and not interested in spending big bucks on reading glasses that I hate wearing anyway, but this is no reflection on the quality of Eye Optique, which I think is top notch, and I am glad we ended up here.

I have passed this eye doctor a zillion times but never stopped in. I called to inquire about an…read moreeye exam as well as a contact lens exam. I was pleasantly surprised to hear that $110 without insurance would get me both exams. The Dr is not in on Wednesdays so I chose a Saturday morning appointment. This location is next door to UPS store and Baskin Robbins. You can see it off the street clearly. It's in the same shopping plaza as Chipotle and Sprouts. The parking is free and plentiful. I always dread going to any doctor but I knew that I needed a new prescription. My last eye exam was at America's Best during the pandemic so I was a year or 2 behind. This experience was one of the best Dr visits I have encountered. Dr. Boyd was extremely knowledgeable and polite. My wait time was minimal. And I received 3 different contact samples with pretty clear instructions. They do sell eyeglasses and if you don't have insurance.. it's 30% off the frames. I definitely recommend this place. The level of care is superb!

I was very disappointed with the result of my visit and my purchase of 2 pairs of glasses. I ended…read moreup with progressive lenses that are useless to me in the office because they fine for reading or seeing far, but are blurry when reading my computer. I must tip my head way back to activate the reading glasses to get a clear view. I don't know if it was the examination that missed or the evaluation of the sales agent or the execution of the lenses, but either way after spending almost $1000 I did not end up with usable glasses. My return visit to discuss the issue ended up with a sweet lady named Cleo telling me I just needed to learn how to use them and get used to them...

dr howell and the optical staff are great! i appreciate their expertise. i just wish the prices…read morewere not so high for glasses! i've been going here for years now and am very happy with them.

I am a 62 year old woman and the staff spoke to me as if I was a 5 year old child. Very…read morecondesending and disrespectful. I went to pick up my glasses and they had no case for them. Then I asked the optometrist about having floaters and she acted so put out. Her explanation was that we all have them and they are like snow flakes. I suggest you go to another provider.

Awful service in every regard. The people on the frontline in the store have zero interest in…read moreattending to customers let alone delighting them. Rude & passive aggressive in their answers ... just trying to get me off the phone by putting me on extended holds. I bought 4 pairs of glasses and was promised 2 weeks ... 4 weeks later I finally got everything. I spoke to a manager to voice my displeasure but nothing got better. I rushed from work to pick up before a 6pm closing and luckily arrived at 5:40 (plenty early) only to find them switching off the lights in the store to discourage customers from entering, no doubt so they could make an early escape. I have been a customer for 20 years ... I will not come back again ... who ever owns this business should pay more attention to their front line staff ... they are slowly putting you out of business by how they treat your customers!

Here's a clear, strong review that keeps the emotion honest while staying professional and…read moreeffective: 1 Star Review I rarely leave reviews, but I feel people deserve to know what the process of ordering through this office is really -- 100% frustrating. I actually like the Dr Fowler, but unfortunately the front desk staff is disorganized, unhelpful, and seemingly uninterested in doing their job. Each interaction feels like they're doing you a favor just by answering basic questions rather than providing patient care or problem-solving. I've gone in expecting to see the optometrist, only to find out he had called out. On Friday, I called to see if my trial contacts had arrived -- I was told someone would check and call me back. They never did. I called again today and was told the same thing...not going to wait. I will head there for the fourth time in one week just to get answers that should have been handled with a simple phone call. The lack of communication, accountability, and basic customer service is extremely disappointing. If not for the doctor, plus the cost I wouldn't go back at all -- but the staff experience alone makes it hard to recommend this office to anyone.

I have seen Dr. Fowler for at least eight years. Every time, I am impressed with her competency…read moreand down to earth demeanor. I also like that there is no pressure to purchase glasses or eyewear there.

Who really likes doctors offices, but this place is really good…read more They were able to help me out with insurance issues. They were knowledgeable and made me feel comfortable and had me out in under 1 hour. I also like that they are able to help me with my glasses needs and had a large selection for me to choose from.

Had a great experience here! Very in depth testing and professional. I really like Dr. Flanagen who…read morewas very professional and explained everything. Great glasses selection. I will be returning! Nice building. Easy parking. Transparent pricing.

I arrived at 1:30 for a 2 pm appointment and was seen right away. The office staff is friendly,…read moreinformative , and efficient. Dr Shah is absolutely great -offered me a new option to consider to improve my vision that no one has ever even mentioned to me before. I was in and out and on my way in 30 minutes after a through exam and testing -can't recommend highly enough!

Excellent friendly service, Kelly and Elijah at the front desk were very helpful making sure I got…read morethe right size lenses, it truly has been a pleasure getting my frames here and I will be back next time. Definitely one of the better optometrists in the area! Friendly service, accurate prescription, and quick process. No complaints at all.

I have been coming to see Dr. Dorfzaun for over 50 years. He has treated my parents, siblings,…read morewife, and kids. 'Nuff said.

Money is all they care about, not customer satisfaction. Order a pair of progresive reading glasses…read moreover a year ago, but could never wear them. When I looked down at the foor, the floor appeared 10 feet away, When looked up through the top portion of the lense same thing. The only time I could get sharp vision was if I looked through the very center of the lense. 2 months ago I decided to try a new pair. Had the exam from Dr. Lam, and like before I was escorted to the optical side of the building for new frames. Yesterday I went to pick them up, but while there I could read 8, 10 and 12 point type. But the lettering on the wall which was 20 inches tall was blurry. The sample reading card 8"x8" I was holding looked like a trapazoid! Not Square! The young lady who was fitting me for frames said "we made a mistake and "they" must have over prescribed the lenses. Finally, this morning I called at 9:50 to cancel my 10:15 appointment. I live 5 minutes away. They receptionist said they are going to charge me anothe $50 cancellation fee because they have a 15 minute window limitation on cancellations! Go figure! They will not grant a refund, not part of their policy, even though they admitted by their glass-fitter it to being their own error! They got their $$$ and all they can say is sorry.

I called and made an appointment over the phone when I arrived. I was told I did not have an…read moreappointment. I showed her the email I received then she actually checked her computer and so I did have an appointment. I love the doctor. He spent excellent time making sure I had the perfect prescription. No complaints there. Then it took me about a week and a half to actually get contacts ordered because a doctor had given me two different trial sets. Each time I called. I was told they would call me right back or call me the next day. I had to call in four different times. The office manager was rude to me on the phone when I told her this was the fourth time I had called and somebody said they would call me back. I will not be returning to Thomas Eye group in the future.

I love my doctor at TEG, but their communication system and patient support is very poor. It is…read morealmost impossible to reach a staff member (not a doctor) on the phone. Voicemails are not returned and hold times routinely exceed 10 minutes.

I've had good experiences at other LensCrafters locations, including one in Raleigh, NC, where…read morecommunication was clear and delivery timelines were accurate. Unfortunately, this Marietta location has now given me the same experience two years in a row, and it's consistently poor. I ordered glasses on January 3rd based on the advertised 10-day delivery timeframe. Since then, I've received multiple changing explanations for delays, each only communicated after the previous promised date had already passed. First it was a frame backorder, then lens grinding delays, and most recently a broken lens and backordered lens material pushing delivery even further out. At no point was any of this proactively communicated. I had to call each time to find out what had changed. To make matters more confusing, I received an automated "hope your glasses are working out" survey while being told the order was still weeks from completion. The issue here isn't that delays happen. It's the lack of transparency, ownership, and communication. Other LensCrafters stores clearly manage this better, which makes this feel like a local management issue rather than a brand-wide one. If timelines slip, customers should be told early and clearly, not after deadlines pass. I wanted to give this store the benefit of the doubt, but experiencing the same pattern across two different years makes it hard to recommend.

Came with my daughter today, to get her bad eyes looked at. Lol. This Lens Crafters has amazing…read morecustomer service and a nice selection of frames. My daughter was pleased with the service she received from the optometrist and the whole front end. Heck, I may go back from a couple of frames I liked.

Restored Vision. Renewed Life. A Standard of Care the Nation Should Notice…read more In a time when true excellence in healthcare can feel rare, my experience with Charles Ho at Marietta Eye Clinic deserves national recognition. Dr. Ho performed cataract surgery on both my left and right eyes and completed a precise optical alignment procedure that has completely transformed my vision. My astigmatism has been corrected, and I now have clear, crisp distance sight--something I had gradually lost and honestly thought I might never fully regain. Today, I see the world with a level of clarity that feels nothing short of remarkable. But this story is bigger than improved eyesight. It is about trust placed in a physician--and that trust being honored with excellence. It is about precision meeting compassion. From the first consultation through recovery, Dr. Ho demonstrated not only elite surgical skill, but a level of professionalism, calm confidence, and patient-centered care that should serve as a national benchmark. In healthcare, outcomes matter--and mine exceeded every expectation. In leadership, consistency matters--and Dr. Ho delivered at every step. In service, humanity matters--and it was evident throughout my entire experience. I, William Louis Baker, do not offer this praise lightly. After decades of leadership and decision-making in high-stakes environments, I recognize excellence when I see it. Dr. Charles Ho represents the very best of modern medicine--where skill, integrity, and results come together to truly change lives. If there is a standard for what ophthalmologic care in America should look like--this is it.

While conducting my pre cataract surgery exam and consultation I found Dr Ho to be rude, arrogant…read moreand impatient and I let him know it. He may be fully qualified and competent but there is no way I would allow someone with his attitude cut on my eyes. He needs to take crash course in basic people skills IMHO. I was not only there as a potential patient, but also as a customer who would be required to hand over my head-earned money. Mr Ho, you would do well to think about that! Sir