This one goes out to RACHEL (North Richland hills location) , she was super personable and really could tell she was happy to really help my find the best glasses for me. I've never worn contacts or glasses and she was very knowledgeable and made it super easy. Rachel. Thank you for making shopping for glasses so fun, can't wait till they come in. read more

Worst service EVER! Called in Monday morning to have them order my sons contacts, which he went to their optometrist. The lady took my sons new vision insurance and said she'd call me back in a little bit to tell me if there's a fee. I never received a call so called back Thursday morning at 9am. A lady took the information again and found his prescription and said she would call me back. At 12 she called back to verify the ID number was correct, it was... said she would call me before end of the day, never did. I just now went into the optical department and they were not busy at all, I was the only customer. The lady with the septum piercing was helping me, she was the one that was supposed to call me back. She stated that she hasn't called me back because never received a answer from the insurance company, she wasn't able to talk to anyone she said she called a thousand times but only listened to music. I told her to just give me the prescription and I will go somewhere else! She went to the optometrist office to get it printed, then returned and sat down. The other lady working asked her if she got it printed and she said "no, she was busy so it's going to be a bit.". I told her I would comeback later since my husband and 1 year old were in the truck waiting for me. This was the most unprofessional ridiculous place ever! What happened to customer service? She definitely should of called me just to update me! Never again! read more

Dr Luong and his associate were so timely and helpful with my appointment. I had a contact lens exam today and this was my first time using the benefits I have with the company I work for. Dr. Luong walked me through the exam and helped me with my new prescription for my contacts and my glasses. Would recommend anyone else to use his services. read more

Went in for my first appointment w Dr. Jessica Luong, she was great, answered all my questions, gave me good advice, and handled the appointment in a timely manner. I have 0 complaints and would certainly recommend her. read more

Always a Great and thorough exam. I would highly recommend. Dr worked on getting me a better fit for contacts, and they worked great.

The optical department has been amazing to me and my family for over 5 years. They adjust my girls glasses constantly (because they knock them out of alignment roughhousing), and they helped them all find very flattering frames - great customer service! read more

All I needed was an itemized receipt for my son's glasses, but they couldn't give me one. Now I won't be able to get reimbursed by my health spending account. I will never go back and wish I never gone in the first place. read more

We have come here multiple times and they always appear to be short staffed. Today we sat while the MANAGER sat with a client for about forty-five minutes helping the client decid if he wanted to spend the extra money for this feature versus that feature on his glasses. The client was also trying to wheel and deal a better price on the upgrades, and we had the joy of hearing that whole exchange too. 45 minutes of this.....I sat with another lady waiting, watching the manager take his sweet time (I figured they would do the same with us so I waited patiently). At noon a second clerk FINALLY arrived, and I'm thinking NOW we will get some service. A lady walked in just as he did said she was there for contacts and he sat down with her instead of attending to the two of us who had been waiting forever. He was told twice that 'these two ladies have been waiting' yet he completely ignored that and helped this new lady who walked in with him. I will never come back - TERRIBLE CUSTOMER SERVICE AND NO COMMON SENSE STAFF. I would call the manager to complain. But he witnessed the whole thing - plus he sat with his guy forever when he could have let him make decisions while getting the lady with me her order. Awful experience. read more

Target Optical - Eyewear & Opticians Near Me - N Richland Hills, Texas

I had THE BEST experience with David today! I was confused about my insurance policy, my prescription for contacts was stuck at a Walmart in Benbrook, and I needed lenses like, yesterday. David helped me get my prescription transferred, figure out options in my insurance (as well as a 20% Geico policy holders discount!), and at the end of it all when I expressed disappointment that they didn't have the quantity of lenses in stock that I needed, David gave me a trial pair to hold me over until my free-shipping order arrives! THANK YOU, DAVID!! One less thing for me to worry about on my way out of town. read more

The customer service is way below par. They do not know how to communicate effectively. I had to repeat myself multiple times on the phone before she told me that the service was cutting in and out. Additionally, they have times listed for their service but will step out to lunch whenever they want. Not a place if your looking for convenience and predictable hours. The opticians office is very difficult to speak with and they were insensitive. I was name-called, defined as rude and hung up on! I had to make sure all the information was being taken because they didn't seem to have any protocol to reassure me that they had the prescription and it was faxed to the right place. Very horrible place and impolite people. Don't spend your time here, because you'll be wasting it! read more

Absolutely love this place. My husband and I have used other target opticals in the past and have always left unsatisfied and disappointed. We both went to this location today and were very surprised at how polite and friendly the staff is. The lady at the front desk played with my busy toddler the entire time we were there, the doctor was super friendly but also professional. The two gentlemen in the vision center itself were very helpful and easy to work with. read more

This is about the optometrist. Bruce Luong. His staff is completely incompetent. I was given the wrong prescription that included contacts and glasses. I brought it back and they tried to give me information about some individual and I said I don't want to know their personal information. And then she couldn't find my actual prescription. Then when she finally found it she wanted to know what I wanted. I told her I want my prescription which included glasses and contacts. Then she said OK I'll print it for you and we have to wait for the doctor to sign. I said that's fine I'll go into target and I'll do my shopping. She then tried to hand me the prescription of this individual and I looked at her and I said why do I want that back?? I come back after about 45 minutes and said she couldn't get the doctor to find it because they need to know what type of context I wanted. The prescription has the type of contacts that are needed for my eyes including the brand. So then she says I have to wait even longer because I have another patient that came in early. I asked her to have the doctor sign the prescription and she said no she has to wait until the patient is done. She is completely incompetent. Stay away!!! read more

Walked in to purchase contacts following an appointment with the optometrist located inside Target. Waited for 25 minutes while the employee had a personal conversation with another customer without even batting an eye at me. After realizing this conversation was not going to end anytime soon, I got up and took my business somewhere else. read more