A family member recommended this clinic, and I'm so glad they did!…read more I was treated with kindness and respect by everyone I interacted with. Even though the waiting room was full, I was called back for my appointment on time. The provider seemed truly concerned, extremely knowledgeable, and gave me the time I needed. I just can't say enough good things about Tumwater Family Practice, and I am thankful. In addition, the on-site lab is very convenient and I received excellent customer service there as well. If you are disappointed with your current clinic, consider making an appointment here.

I had a balance owed of 129$ that was sent to collections.. fast forward to today I have good…read moreinsurance and my financial situation has improved and was trying to get back into that clinic as primary care. They told me that I would not be able to rejoin them because I had a bill that went to collections. They seem like cold hearted money grubbing people who don't care about your health or helping you. They only care about your money. I do not recommend joining this facility as primary care provider.

This is a great medical practice! Personalized care from a smart caring doctor…read more YOU are the center of this relationship - not insurance companies - not drug companies.

From the owner: We provide comprehensive primary care to patients of all ages. Common conditions we treat include…read morehypertension, diabetes, emphysema, depression, and obesity. We also provide well woman care and comprehensive physicals. By limiting our practice size, we have time to individualize care for each patient. We are able to personally contact consultants and coordinate care in a way that minimizes duplication of tests and out-of-pocket expenses. This level of coordination also results in healthier and happier patients. Types of services we provide include: Well-woman exams School and work physicals Vaccinations and travel medicine Acute primary care, such as sinus and bladder infections, sports injuries, etc. Chronic illness management, such as for diabetes, high blood pressure, emphysema, depression, and obesity Pre-operative consultations with EKG and lung function testing Joint injections Skin biopsies Geriatrics End of life care

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Very nice front office staff. The Drs are excellent. I have been going to this office for at…read moreleast a decade and, despite different doctors now, the quality is still fantastic. Thank You!!!

Dr Playstead is highly competent, compassionate, patient, tolerant, concerned, and wise. She…read morelistens well, asks intelligent questions, and is always positive. She respects questions and responds with good ideas. Her professional staff are friendly and effective, and front end staff are welcoming and efficient, plus being deliberately helpful. My wife has been seeing her for over 20 years and for most of those visits I have been along. I don't remember a single time we we kept "cooling our heels." Based on my observations, confirmed by my wife, Dr Playstead is in the top tier of her profession, and we highly recommend her.

Dr. Playstead has been my primary doctor since she began practicing 13 years ago. She is the best…read moredoctor I have had and my husband decided to make her his primary doctor as well. We are both very appreciative of her expertise, her willingness to listen and her openness to suggestions or alternative options. She is very responsive, answers emails, is willing to suggest a specialist whenever that fits, and she calls with lab results faster than any doctor I have had. While she only works three days a week (her family is important to her!), it is easy to work around her schedule. When a visit is more urgent, all of the doctors at Pioneer Family Practice are wonderful doctors. We have no complaints whatsoever about Dr. Playstead and the clinic where she practices!

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

I really like Kelli, but her office does not call with results or that prescriptions would not be…read morerefilled. I only found out, when after I had requested from my pharmacy multiple times, that provider was non responsive. I called and was told I needed a visit and that she would no longer be providing prescriptions for mental health. Then today I called for an appointment and the message on machine said she is closing her practice. I never received a letter advising this. It is hard to find a new provider especially with NO NOTICE. Coming on to web page today you can see the posting, but that is not sufficient. I asked the office about notifications and was told they did mail outs. Where is mine? No email, no snail mail, nothing. I feel this is negligent in many ways.

well... this really is a moot point as she went out of business. the longer I was with Kelli, the…read moreworse the service got. she actually degraded to statements like, "that's not a controlled narcotic so sure I'll give you a prescription for it." the staff at the counter were the absolute worst part of the whole experience there. the blond at the counter had a seriously bad attitude and wasn't capable of rephrasing anything if you didn't understand it the first time. if anything good came from my time with Kelli, it would be the sleep study I got a referral for.

The MyChart app is wonderful - makes everything so much easier, efficient, and cheaper. I can ask…read morequick questions via the app and get refills taken care of as well. My doctor (Dr. Johnson) pays attention and I can get appointments scheduled at time that work for me (without having to miss work). He's caring and attentive without just going straight for prescriptions to solve the problem. The front staff are very nice, helpful, and patient with people.

This facility has the communication skills of an infant and Dr. Katarova needs her medical license…read morestripped. Not only is she grossly misinformed on diabetic care, she provides zero confidence when a question needs to be answered and has been caught googling standard information any real doctor would know during our Zoom appointments on more than one occasion. She and her MA also have the worse bedside manner I have ever had the displeasure of receiving. Not only are they both rude, I had a thyroid test done and literally had to beg to have my results read. I was told by her MA I had nothing wrong with my thyroid only to be informed by another provider I had Hoshimoto's thyroiditis. I've never in my life been happier firing a doctor as I was firing Dr.Katarova.

A long over due update - The face of family medicine is…read morechanging. I was unhappy that my doctor of many years, as the doc before him, left the practice and there was not a medical doctor replacement. That's old school, apparently. My new health care provider is an "advanced nurse practitioner", Heidi Sedra. I've been through some really odd health issues the last couple years and she has treated them very well, or referred me to one who can with lots of follow up on her part. Looking back on my past health needs, 99% of my reasons for seeing a doctor could have been equally taken care of by a nurse practitioner.

I was a new patient in April 2019 and filled out a new patient form and their billing never sent…read morethe bill or any past due notices to me because they were sending them to a 17-year-old address. Then they turned me over to collections and destroyed my FICO score from 840 to the 600s. I made them aware of their mistakes 12-18-20 and I have yet to get an explanation or apology. I've had to hire a law firm to deal with their mess and it's caused endless grief and time and still I wait to hear ANYTHING from OFIM. I recommend finding another doctor if you're planning on going there. My life has been in shambles for 8 months and counting. If this happened to me it's surely happened to many others who may not even know yet that they've been turned over to collections and their credit is tanked. Stay away from Olympia Family and internal medicine or you'll end up paying more than you bargained for.

Dr Goin will be missed the whole crew was like family to me happy retirement Keep playing music!!read more

We have been going to Dr. Goin for years! He is very knowledgeable, patient and kind. Once when I…read morehad the ear infection from hell and had to be on pain meds...the infection wasn't going away and he needed me to come in, but I couldn't drive due to pain meds, he actually made a house call!! Who still does house calls in this day and age?? Dr. Goin does! Awesome!!!

I genuinely HATE giving these guys a bad review. I've been with Dr. Duncan long enough that I saw…read morehim when he worked in Tumwater Family Practice. his ability to see to my needs has been phenomenal over the years and he's even gotten my into be seen on short notice. throughout the horrors of the world during 2020, 2021 and into 2022 they were the most understanding and helpful even when my attitude was at the worst I can ever remember. they even went to the extent to help get appointments set up with my own mental state just couldn't cope with ANYTHING on those occasions. sigh. I am very sad to be leaving his care. so, why the one star rating? well... he decided to change his business model to a concierge medicine model. the example would be a gym membership. you want to be seen here... it'll be an extra $80/month just to be part of his practice. this also leaves out something that has come up with my wife a few times. she tends to have overall poor health and has had some incidents where she needed a boil drained or whatever and rather than taking care of it there (while she was there in his office) he sent her to any emergent care clinic of her choosing. as much as we've trusted (and really still do trust) them as a whole I found that odd. this led to even more "Hmmm" sort of thoughts. he didn't (or doesn't?) seem to keep any vaccines on hand and referred me out to the local Albertson's, Walgreen's etc. when I was forced by work to get a shot. most of this I can deal with but, it all plays into the same thing. more money for what is apparently LESS service. if it weren't for the face-to-face interactions I've had with Dr. Duncan being so amazing and his staff so completely helpful I would've left on my own years ago.

I have been using Dr. Duncan's services for many years and found him to be a caring, excellent…read morephysician. If you're looking for someone to tell you what you want to hear, you might look elsewhere. If you want to get healthy and fit, Dr. Duncan will give you the tools to get there. I have to laugh at the people whining about the yearly membership charge of 800 dollars and change. Maybe if they went cut out the Uber Eats and Starbucks, they could afford to invest in their health. He also has an awesome staff, and the lab services are 1st rate.