I went in an hour earlier than my expected appointment time. The staff were friendly and…read moreaccommodating. I was seen earlier than expected. The piercer helped me decide if the piercing would work with my ear anatomy and I really appreciate her taking the time to make sure the piercing would work before we began. I decided on the Daith piercing which can be a little spicy in the best of times. My piercer took her time, explained every step of the process, and the piercing went smoothly. After she was finished, she told me how to take care of my new piercing and answered all my questions-and there were a lot of questions. Overall, I am very pleased and will go back again.

EDIT -less than 23 minutes after notifying corporate of this experience, we received a refund and…read morean apology. I am sorry I recommend this place, the customer service is abysmal. My daughter received a total of 3 piercings and I received one piercing - paid north of $700. The first time one of my daughter's piercings fell out, they fixed it with no questions asked, no documentation needed. It fell out again this morning, the person who helped us EVERY SINGLE TIME, asked for an original receipt before they put the piercing back in. We didn't have the original receipt and they only had the signed waivers (seriously?!?!?). The person who rang us out each time said the person who rang us out (you) must have not sent you the original receipt and the waivers aren't enough. We showed him the receipt where they fixed it a couple weeks ago and we weren't asked for documentation then and he still refused to perform the service without payment. We paid him the $65 and he told us to take it up with corporate (we will be) and kept saying how nice he was and we shouldn't be angry. The piercer had the nerve to want a tip after this interaction. Good luck with that! Niceness + incompetence doesn't = great customer service. Stay far away from this place.

The piercer: 5 stars. She's an actual RN, she was kind, explained everything, she was reassuring…read morethroughout and I really appreciated that. I told both the piercer and manager upfront that I'm allergic to stainless steel and titanium. I was specifically assured that the bar, the part that actually goes through the ear, was solid 14 karat gold. It wasn't. It was stainless steel. I was also told the back was a screw back, but it was just a pop back. Weeks later, when my piercing wasn't healing, I had it removed and that's when I discovered the truth. For someone with metal allergies, this is a serious and potentially harmful. As for the manager -- he was rude when we walked in, didn't say hello and just asked if I had an appointment, but that paled in comparison to how he treated a grandmother who had come in excited to wait for her daughter and granddaughter for the little girl's very first ear piercing. He was really rude to her, and that's not okay. That's a memory-making moment for a family, and she deserved so much better than that.

I got a hidden helix piercing at Rowan a couple of years ago. I had an appointment today for an…read moreearring change out ($25 according to their website). When I got there the technician told me she can't use an earring that's not from them. I was happy to pay the $25 fee and I would have been glad to buy an earring from them. But they don't sell this type. Not even close. So it's not a competition issue; they don't even offer it. So a wasted trip because they had to stand on ceremony. Bye, Rowan. You're not the only game in town.

My first time at Nine Moons Piercing and what an amazing experience with Elaine. I've been wanting…read moreto get a tragus piercing but after hearing some horror stories, I knew I had to do research before getting it done and Nine Moons Piercing kept coming up on my searches. After selecting the jewelry, I'm in the room with Elaine and everything was explained to me thoroughly. There was such a joyful warmth in how Elaine spoke that it completely relaxed me. A couple of deep breaths and I was expecting a pain level between 5-6 but believe it or not, it was like maybe a 1-2 and I think part of that is Elaine's experience with placement as well as her technique. I am so happy with the result and that I went through this with Elaine and Nine Moons Piercing.

Loved my experience here , quick and very attentive to making sure i was comfortable and understood…read moreeverything that went on throughout the process

the entire staff was so nice and welcoming!! myself and two friends came in for spontaneous…read morepiercings while on vacation and the process was super speedy. all of the staff were also extremely helpful, patient, and thoughtful while helping us choose our piercings. My rook piercing and my friends' conch piercings all turned out beautiful!! genuinely the best piercing experience I've had thus far. Major thanks to Logan and Joan for our piercings!! If I'm ever back in New York I'm def coming back!!!

Be cautious before getting a piercing or buying jewelry here. Every aspect of the service was…read morerushed, communication about healing and downsizing was unclear, and additional costs for proper fitting and expensive jewelry were not explained upfront. For the high prices charged, the lack of transparency was very disappointing. BEWARE!!!

Amazing tattoo artist the owner has a heart of gold you won't be disappointed I have been going to…read morehim for years and now he has a shop to help broadcast other great tattoo artists

For one tiny tattoo of my kids birthday that would take 5 minutes to do he asked for $200 but in…read morethe meantime he was sitting on the couch playing on his phone doing nothing. Unbelievable.

Everything about this experience was lovely - which i normally would not say about a piercing…read moreexperience. These people are PROFESSIONALS - especially Priscilla. Priscilla told me, step by step, everything that would happen and helped me understand that my previous nose piercing just wasn't done well. For anyone who goes to the $20 piercing places knows it is a RISK and very often just is not worth it. It feels right paying a couple extra dollars to get something this important done correctly, cleanly, thoughtfully. will be a returning customer. Thanks Priscilla!

Ive been going to Iris in Brooklyn for 4-5 years and have gotten a handful of both, training…read morepiercings and regular piercings from Carly and Priscilla! They are both super comforting people and genuinely have made my piercing experiences a lot less anxiety giving. I also love Ro & Dylan (front staff). Super sweet & friendly staff. I strictly only go to Iris for piercings now and genuinely trust them ‍

Rachel Smith offers a unique and elevated service in the busy NYC piercing world. She works on ears…read moreonly, in a quiet and private studio inside an office building. I made an appointment and paid the $100 reservation fee online. I was reminded several times of my appointment. There is a website and Ms. Smith has an Instagram account with many photos of her work. There are many 5-star reviews here on Yelp. I live in New Mexico, where piercings are done in tattoo parlors by rough-looking men. That wasn't the experience I wanted. Ms. Smith is thoroughly professional and competent. She spent time with me concerning my previous earlobe piercings, which had closed up over time. She went over the earrings choices with details about stones and white vs. yellow gold. I never felt rushed. I ended up purchasing two sets of lightning bolt earrings with tiny stones, one pair in each gold color. She was meticulous in positioning and marking my lobes. The actual piercing of both ears was quick and almost painless. I was given an instruction card detailing home care of the new piercings. Clinical Ear Piercing by Rachel Smith offers a very professional and comfortable client experience. I highly recommend this business.

My almost 5 year old daughter decided she really wanted to get her ears pierced one day so I found…read morethis place - also recommended in local mom groups - and we loved it! Clean, quick and nice little selection of earrings. I wasn't sure my daughter was going to get the second ear pierced after the first one but after a lollipop was provided, she mustered the courage for ear #2. She walked out skipping and smiling and so excited to show everyone her pretty new earrings. Highly recommend!

My piercer Alyssa did my navel piercing, she did a floating navel piercing for me, went over…read moreeverything and gave me her info just incase i had any more questions about my piercing, she was very sweet and thoroughly explained everything that's i was concerned about and reassuring me, she pierced me swiftly and diligently the pain was 3/10. The music was calming and the environment itself was very nice and clean I recommend this place, disclaimer!!! it's a little pricey (80$) but totally worth it.

Really disappointed with this place. And really disappointed with the service and the people there…read more Don't run a Friday the 13th major sale if you're not equipped to handle it. Don't send out multiple text blasts saying you're open for walk ins till 12am and then turn people away at the door at 9:07 pm. The lady then proceeded we can make an appointment for the following day when i just explained driving an hour here and being willing to wait however much time is needed. I went on their booking site and two appointments for 11pm and 11:30 were left so we went on to the booking site to book them. The lady running the check ins asked if we checked in already and said we were booking our appointments as we spoke because it's available on the website. As soon as we said that she said "great" tapped her iPad a few times and suddenly the appointments were gone. It's 9pm. Don't say you're open till 12am but not taking anyone else for the night. If you're underprepared for the influx of traffic your sale brought in don't run it. No accommodation, no sincerity, just another sale. I'm disappointed to say this considering I've recommended people here before and have had work done here before.

Very friendly staff, great prices, and they take walk in. I travel over an hour just to come this…read morespot.

walked in and immediately vibed with Yolanda. Such a great experience, she hyped me up during the…read moreprocess and I was really complicated but she was kind and patient!! I'm only in NYC for the day but her piercing me and my friend was a great experience. I feel like I was getting pierced by my bsf!