The people who work here are knowledgeable and very pleasant people to with with. Byron helped us…read morewith dealing with taxes regarding our deceased family member and Carol was very nice. Please don't take your taxes to mindless corporate places, take your business here and support these great small business professionals. You will get a better personal experience!

I've been using the Duluth branch for over 40 years! There are great people here to insure you get…read morethe largest refund possible, and that your taxes are filed correctly! Ms. Carol has been taking good care of me for about the last 10 years now. I've tried other tax companies, but my loyalty is with Townsend Tax!!

I have been using this firm for a number of years and they have prepared my annual income tax…read morereturns. Ellen explains my taxes in plain English and in ways that I can understand. I would highly recommend her. David O.

Update 9/25 Ellen followed up Friday saying our personals taxes were completed. Not filed, just…read morecompleted. Remember, we have paid our retainer, and we have paid every invoice to this point, paying them electronically day of receipt. After noting she's completed our personal returns Ellen's email turns angry. I'm deciding whether to post Ellen's response because it carries financial threats regarding our filings, and what I perceive as ultimatums. I will share the email with anyone who requests a copy, however, I will fall short of posting at this time because it is quite concerning and I have to consider long term what our options our. When I requested our Personal taxes, as well as documentation that they've been filed, Which is what I had to demand regarding our corporate taxes as well, below is one of several email responses from Ellen, again, I described another above. As a side note, regarding Ellen's message below, I asked for her to tell me what part of my review was not 100% spot on, to which she did not address. On Sep 24, 2024, at 6:39PM, Ellen V Springer, CPA espringer@springercpa.com wrote: Why should I send it to you after the way that you blasted my firm on Yelp? Why would you want anything else from me? Perhaps you would be happier with someone else doing them. So remember, Ellen has all of our personal information. We're coming up on our filing deadline, We've paid Ellen's retainer and she told us Friday she had finished our returns. This is her response. My response to Ellen came this morning, 9/25/24. Ellen, If Karen and I don't have answers by noon regarding our personal returns, I will post your response, verbatim, without hesitation. We refuse to play games with you over a matter as critical as our state and federal taxes. Your continued responses are emotionally based responses. Your responses are void of resolution. Your responses, rather, are combative, circuitous and misrepresentative of the facts. You're holding Karen and me hostage as to how you move forward? This is gravely concerning and highly unethical. Karen and I have grave concerns as to how you've responded to us in a highly threatening manner. Karen and I have grave concerns as to the context of your recent emails. Your threatening tones from your email response where you first write that you've seen my fact based review on yelp, to you feeling it necessary to put in writing "Why Should I?" There are professional and ethical concerns that Karen and I both share regarding your actions, your words, these concerns run so very deep. When we finally receive a response from you it's laden with threats? You said in an email that you completed our personal taxes last Friday. If Karen and I do not receive a copy of our personal taxes by noon today, if we do not get notice today that you have filed our personal returns by noon today, I will share this email thread and seek outside assistance for resolution. Karen and I will do what we need to do to address this ethical and professional concern. Your threats regarding the critical nature of our personal information, our state and federal considerations, are causing Karen and me great stress and undue worry as evident in the emails and calls I initiated the week of September 9. I will not address this further with you. We are at the mercy of your intentions and actions regarding our personal filings, and that is not good for Karen and me. Sent from my I phone Regards, John Grattafiori TheGrattafioriGroup.com Ellen V Springer, CPA 11:42AM (22 minutes ago) to me, Karen I just got to the office from having doctor appointments this morning and I am calling the Georgia Board of Accountancy to determine what course of action to take. With warm regards, That is her response after I requested a copy of our personal returns as well as a time stamp of the filing. I filed a complaint with this board w/o 9/16. If you are familiar with accounting firms, many, like Ellen, create a portal to share information. To this date, nothing has been uploaded into the Portal from Ellen, no update, not a thing. Remember how many communications I had for a week just asking for an update? We have already paid Ellen several thousand dollars and we are still waiting for personal returns she said we'd have by 9/11/24

I had an amazing Experience with TaxGeaks and have been a faithful returning customer because of…read moreit. Rose and her team of wonderful tax accountants take their time and make it convenient for you to get your taxes done at an affordable rate! I have given so many referrals because it's an unbeatable experience. You will not only get top dollar for your refund, but have experts backed by their experience who can help guide you in your unique situation. Highly recommend and can't wait until tax season next year!

For the past 4 years Tax Geaks has provided excellent service all around the board. I feel…read morerespected and important because every matter I had, they were right on it. My bookkeeper found them for me and I have been pleased ever since. I've been in business 36 years and I seen a few accountants along my way, I just love how reliable and professional they are!

Ms. King is great! She takes care of everything in a very timely manner & we never have to worry…read moreabout our accounting or book keeping because we know that with her we are in good hands! The staff is great & always so friendly! Absolutely recommend!

Shannon is the best thing to happen to my income taxes since the Earned Income Credit! I went in…read moretoday for the first time on the strength of the other 5-star reviews. They were spot on! I needed to file for a previous year and had been putting it off for far too long. I went in with my documents and Shannon worked her magic. I walked in afraid of what I was going to have to pay and walked out with my taxes filed and accepted and with a refund!! She asked all the right questions to assess my situation and I have no doubt she found my biggest refund for a very reasonable price. I was so thoroughly pleased and impressed with her that I scheduled another appointment next week for the other tax year I have to complete. I will only go to Shannon and I'm bringing everyone in my family, too!!!

The process couldn't be easier. I upload all of my documents into a portal as they arrive, Cheryl…read more(who is pleasant and helpful to communicate with) organizes it all and then when you have finished sends it to a preparer. Eventually, it makes its way to Lisa and she will follow up with questions if necessary or explain anything you may not understand, ALWAYS looking out for my best interest. If a document is missing or something has changed from prior year, they ask about it. I never worry about my affairs when they are filing my return. Thanks for giving me peace of mind.

Worst experience with an accountant to date. I was asked to give a large deposit for IRS bills. I…read morehave had zero updates and it has almost been a year. They have not completed a single task that I contracted them for. Next step...lawsuit...looking forward to it. Stay away from them.

Pam and the gang are great . Me and my brother have been using them…read moreFor a few years for our taxes and were very happy totally reliable . Now we have sent friends and family their way and they all are happy.

I have been going to Teri and B&L for many years. They are VERY friendly and extremely competent…read more Their pricing is fair and reasonable!

I have been working with Iryna for over 5 years and she is always on top of things, very organized…read moreand delivers on all her promises. I couldn't recommend her enough.

I scheduled a consultation with Whitnah, left a voicemail the day before to confirm, and received…read moreno response outside of an automated booking confirmation. On the day of the appointment, no one answered my call or returned it during my scheduled time. If this is how you handle prospective clients' time and communication, why would I trust you with something as important as my finances

I called Mr Pepper for an appointment about my tax situation. He was very professional, friendly…read moreand gave me great advice. He could have setup an appointment and wasted my time and money, but he gave an honest answer and recommend I use another means for my tax situation. So I highly recommend him for his honesty.

You can't go wrong with Denson. He is great at his job and has your best interest in heart. He asks…read morea lot of questions to draw a complete picture of your financial situation. The issues, which were extremely minimal for me, were his availability in the afternoon. I also wish he made more recommendations about how to save money the next time around. He can also be a little long winded, but that's part of his charm.