Want to thank Aaron (hope I spelled that correctly) that helped me this morning with a large Amazon…read morereturn - He greeted me with a smile and tok time to help me get things taken care of, and made what could have been very frustrating (for me) situation, very simple. Its nice to see such good customer service and will definitely use this UPS location from now on.

Visited the UPS Store at 3600 Dallas Hyw, in same suite as the Kroger. The owner demanded my…read moredriver's license to mail a package in order to input into their system. Stated it was UPS official policy. I have never been asked to present ID in order to ship a package. Has this happened to anyone else? ID just to mail a package, something is off. I called UPS corporate complaint department, they insisted that isn't the policy and will investigate.

I have been going to this UPS store for years. Tarana is always amazing, quick, and efficient with…read moreher customers. An irrational gentleman, decided to email the store about having prints completed before 11:30 p.m. (probably meant a.m.) and when he arrived before that time, he expected his prints to be completed ahead of every other customer who was already there who was in front of him. He made a fool of himself yelling and talking over Tarana about his obliviously selfish priority, ripped up his prints in the store, threatened to leave bad reviews, and left. Just putting this out there as a lot of irrational stupid people are allowed to leave bad reviews when they are in fact insufferable people.

I'm assuming the lady working at this location is the owner. She is rude as hell, very short, has a…read morenasty tone. Her customer service is awful, I will NEVER come back to this location. I surprised especially cause of the location

Well. I really do hate to give any business a 1 star review - but on Yelp, 1 star means 'not good'…read moreand my last experience was definitely not good. Exterior Located in the Publix plaza at the corner of Macland and Powder Springs Rd. They're located at the corner of the plaza, so there's lots of parking but you do have to watch out for people coming around that corner at breakneck speeds. Like pretty much all UPS stores, the doors swing outward & there's no ADA push plate so if you're trying to enter with an armful of packages you are out of luck. Interior Bright, well-lit and small. Pretty much like all UPS stores. Customer Service After taking care of my Amazon returns, the young man assisting me interrupted 2 people at the computer to check for my print job. He asked me to confirm the address with the address listed on the laminated half sheet on the counter. I saw storeprint2280 - said Yes. I re-sent it. Also, turns out that the 2 people that I thought were customers were actually 1 customer and 1 associate. She had long braids, Rx eyeglasses and she was wearing a puffy black jacket (hence my thinking she was a customer). She shouted "it still hasn't come through!" I told her, "it's for me - I'm the customer." And she snapped, "I know, I was telling her." I thought shouting across the store - especially with us standing right there - was pretty unprofessional. While standing there awkwardly, I remembered that I'd received an email confirmation from the store. I told the other associate. He just shrugged. I checked the email address on the counter again - realized that the domain was "gmail.com" NOT "theupsstore.com" listed on the website, so I relayed this to another associate. She said, "Oh. Yeah. We don't use that one." So I forwarded it their gmail address. Next a young blonde associate with extremely long eyelashes comes over, opens the email & asks me if this is it. I say yes. She sends it to the printer. I ask her if she realized that it was tabloid paper, not letter & she said the printer will automatically select it. Job prints on tabloid paper, but it's B&W. Blonde associate sticks the B&W print job in the bin and tells associate with braids "it came out B&W" - then she walks toward the line of customers asking them if they have Amazon returns. The associate with braids comes over - sends print job again. On the screen's print preview, I can see that job is now split across multiple pages. I point this out & she says, "it just looks like that." She sends the job anyway and of course, it comes out on the wrong size paper, split across 4 pages. She drops them in the bin - scrolls back over - no acknowledgement that she was wrong, no apology - adjusts the settings and sends it again. At this point, I've been in the store for about 20 minutes. Price / Value My cousin mentioned that she'd used UPS (a store in Charleston, SC) instead of Office Depot or Staples to print some oversized images I'd designed for my Uncle & Aunt's 50th wedding anniversary. She said when she checked UPS was cheaper than OD or Staples, so I made a mental note to check their prices the next time I needed something printed. I should note here that my primary gig is IT Consulting, but I work part-time as a graphic designer. Most of my clients are fine with an electronic draft sent via email, but every now & then - someone will want to see a printed copy. I should also note that I have an excellent color laser jet printer that prints beautiful copies & I have two online companies that I outsource to if my clients need serious bulk printing (500 or more copies). I say all this to say - it's really rare that I need anything printed at a local place, so it's been a long time since I checked pricing. My color printer won't print 11 x 17 pages. I called UPS for a quote to print my draft. I was told that the price was $1.27 per page. When I got ready to check out, I'm told that the price is $1.27 + $1.27 + $2.50. I inquire about the $2.50 & I'm told that this is a computer usage fee. I tell them when I called this was not mentioned in the price quoted. Response is 'Yeah ..." with a grimace & a shoulder shrug. I tell them I'll get it printed at Office Depot and depart. Other While I was waiting on second email to transmit, I mentioned that the email listed on the website should probably be updated. Associate said there was nothing they could do, but I could tell the manager - gestured to the woman standing next to her. When the mgr finished with the task she was performing, she asked me how she could help and I repeated my suggestion. She kinda just shrugged and blew me off. I checked - and found out that no UPS store should be using a gmail account to receive documents from customers. Gmail is not secure and they specifically warn businesses to NOT use Gmail accounts in instances where customers might be sending information that's medically sensitive (protected by HIPAA) or documents with SSN#'s, birthdates, etc.

Friendly, quick service. Even during the holidays…read more Located in Macland Pointe shopping center, there is a Publix, Walgreens, Wendy's, a gym and more. And it's across the street from a Chick-Fil-A, a Starbucks, House of Lu, a Kroger, dry cleaner,m and nail salon. Great location!

I needed to get some items printed for a memorial service and Jamal at printing went above and…read morebeyond to assist. I will say, there were times it got busy and I had to wait, but the items were printed beautifully! Des also helped me another day with this print job and was very accommodating and friendly as well!

Polite employees to begin with that know the store reward program. I was treated rudely after…read more spending neatly $200 in two days at this store when I asked about the double reward points for bringing in empty ink cartridges. The employee knew nothing about the extra reward points. I explained there was sign in front of the cartridge shelf. She got angry when I thought she should familiarize herself with the offer. She then kicked a box behind the counter with a scowl. Not professional.

UPS has lost an oversized package of my father's original artwork that was invaluable! This isn't…read moresomething that fell through a conveyer belt!!! It's about 4'x6'x10" According to the tracking, it never left the Rose Creek, Woodstock, GA Store. However, the store tells me otherwise. I can only assume that someone took it. Because I have never had an issue with UPS before, I only insured it for $500, as it was already a $411.45 shipping fee at that point! It was a gift for a very important person that is considered family to us. I just received a payout. I'm flabbergasted that there wasn't any real attempt to find this package! perhaps they should check their employees' living rooms? Please share and broadcast to anyone and everyone!!!

This store is truly the BEST!!! every time I go in there which is pretty much daily; I'm met with a…read moresmile and a "Hello there". All of the employees are so Friendly and professional. Thank you, Robert for hiring such an amazing TEAM!!! You entire Team is Phenomenal.

The ladies there are always friendly and helpful. I ship quite a few packages consistently, and…read moreI've always had great service.

Convenient location. Plenty of parking…read more It is in the shopping center with Kroger and just south of the shops with Office Depot, so this is convenient for me to pop in while I'm running other errands. The staff is always polite & helpful. I go for: -Notary Public -Shipping -Shipping supplies

Staff here is top notch! Love having this UPS so close by for business and personal shipping or…read moreprinting needs. Long time customer here and frequent almost weekly. They go out of their way to make sure you have a great experience and everything you need. Can't recommend enough if you need something printed, laminated, shipped, etc. They also are very helpful with packing items the most efficient way as well.

I brought a box of plates in I needed packed and shipped yesterday. The young man gave me a price…read moreto wrap and ship to a zip code. I brought the item back today when I had the complete address and it was $20.00 more. When I questioned this, the woman told me that "prices change daily" to which I responded $20.00? She just kept repeating that the prices change and they couldn't do anything about them. The shipping amount was what I was quoted the day before, so they obviously jacked up the boxing and wrapping by $20.00. She said there was nothing she would do and couldn't discount anything. Basically, one of their employees made a mistake and the customer (me) gets to pay for it. I will not be back as they apparently do not stand behind their customer service and could care less about people.

Visited Dickson shopping UPS stores 1079 on 04/03/26, I came to get documents notarized. Michael…read morethe manager was extremely rude & unprofessional first off he greeted me with a scowl on his face like it was a bother to help me second I ask did he think one or two of the documents that were attached needed to be notarized, he snapped whatever you were told to do, I stated no instructions were given regarding notarizing these documents, I ask why do you have an attitude. Michael then shoved my documents @ me over counter stating im not helping you leave. I Then stated Jesus loves you & I hope you dont treat your mother this way. Michael I hope you get the training & help you need, I hate to say but this UPS stores is going to continue to lose business with this nasty manager in charge, I hope the owner Sue Park gets this resolved.

First I would like to say ...I have used this store for Returns to Amazon + other activity since @…read moreleast 2008. About there weeks ago I took an Amazon package for return & was treated rudely by Michael ( he said he was the Manager! Again today July 24 when I returned two items! Michael was sp extremely rude..and when I complained he advised me I could go to another store! Does the store not need our Business? Can it afford a horribly Rude agent? I am also contacting UPS. A resident Of the neighborhood Village for 20 years! j/h

The people are very nice but be sure to have already labeled and wrapped packages. They will not do…read moreany of that. Most likely to keep cost down. Very restricted services but still handy to have a pickup hub for UPS, USPS packages.

Under new management and still useless to try and go there. Says it's a UPS store but won't take…read moreAmazon packages. They were unhelpful before and still a waste of time. So disappointing.

I came in to print resumes for a round of interviews and Delonte (I hope I spelled that right)…read moreassisted me and I don't think I've gotten better customer service at a UPS. He was very friendly with a great attitude, and it put me in a better mood, as evidenced by how well my interviews went. Highly recommend this location.

Great location, easy parking and rarely busy. The associates are friendly and helpful too. Overall…read moregreat service!