Had to get legal assistance and file police report after these guys took money and never provided…read moreany services and misinformed me for years about my taxes. I am now in a financial crisis because of the poor quality and theft done. Be wary and avoid at all cost.

Love them, Clay is my guy!!…read more Turbo Tax can't do what he does. Literally, I can't file as HoH with the online places. As a single father who let's the mother claim my/our daughter. The quick online do it yourselves would cost me thousands more in owed taxes! They force me to file Single. Literally our daughter is with me full time. Meaning full expenses, slumber parties and all... Clay, thank you! 3 years and counting. EV Tax credits can be a nightmare. Not with Clay. I just gave him the VIN along with my purchase receipt and let him work his magic. I do not make a lot of money, higher than the median, but that's not saying much. So I save money wherever I can. Which was why I usually do any services myself whenever possible. Fixing my own vehicles (when out of warranty), using YouTube to figure things out. However with my taxes I find the simplicity + the peace of mind, far out weigh the cost. Plus im saving 10x the fee with tax savings. So forgive my cheesy phrase but i cant help it.... after going Clay, there's no other way! Lol

We've had an interesting experience working with this firm over the past few years. During our…read morefirst year, there were some inconsistencies, but we chose to give them the benefit of the doubt. This year--our third year using their services--we were charged nearly double what we paid the previous year. When we questioned the increase, we were told that the prior pricing was not reflective of their standard rates. They did issue a partial refund of around $100, but the situation still raised concerns. Additionally, we were assigned a new tax preparer this year, which made the significant increase in cost even more surprising. Overall, the experience left us feeling uncertain about the consistency and transparency of their pricing and service.

These guys forgot to send in paperwork to IRS I had filled out. I had to pay fees and deal with…read morethe hassle because they did not do there part. Amanda Hayes could not have done a worse job, and really screwed me over.

Steve has decades of experience and he has always made my taxes a breeze to complete. I know I will…read moreget the best refund possible with his help. I appreciate how straightforward and transparent he is about the whole process. He always answers my questions and makes it easy for me to understand. Thanks Steve!

Madsen & Company have prepared my taxes for the last 2 years. They have been incredibly thorough…read moreand efficient. I trust them implicitly to give me every advantage available to me in the process of reporting my taxes to the IRS. They are very responsive to all my questions and the website they use to download the documents is safe, secure and easy to work with. Steve was very kind and Tami who was my main contact did a fabulous job every step of the way. I highly recommend them for anyone looking for a new accountant.

Shawn has been an incredible tax partner for my families' businesses for multiple years in a row…read more He has been very accommodating and flexible/easy to reach and is also extremely knowledgeable in tax code. The value that he and the entire incite team provides is extraordinary and worth every penny. I'm really grateful to have Incite's support when it comes to filing my taxes. Thanks for all you do!

I used Incite Tax for 2 years, and was not overall impressed with them. The first year, they did…read morehandle the taxes portion well and I had no hiccups through the process. The second year, I've had the worst experience filing my taxes that I can remember. Both years they have been extremely slow in correspondence, and reluctant to answer questions, which is aggravating at times. For the second year, Incite filed my taxes incorrectly which led to $4,017 being taken out of my bank account by mistake. I sent them an email on May 4th inquiring about the funds being taken from my account. I had to call 10 times over the next 2 weeks just to find out what was going on. I was told 4 separate times the amendment would be filed "within the next couple of days" to which I would then have to call again and ask what was going on when the deadline passed. The employee handling my case drug his feet so much, that after 3 weeks I had to ask for a manager to step in on my case. That was on May 26th. I received an email from the employee handling my case on June 23rd (again prompted by me emailing him first) that my amendment was finally filed. It took from May 4th through June 23rd to just file my amendment, 50 days. According to the SC dept of Revenue, the amendment is still going to take 12 weeks before I am refunded the amount. In the time span it took to file the amendment, I never once received correspondence from them without me having to prompt it. Whether by text, email, or phone call. I even recommended them to several friends after the first year, but after this year, we have all decided we will no longer be using them for our taxes. I was very disappointed.

Merrill does a great job for the Pitowners Association. We appreciate his knowledge and diligence.read more

I have worked with Merrill at CRT for the last 4 years as I have grown my business from nothing to…read morea successful S-Corp. Merrill and his team have helped me reconcile my Quickbooks Online and prepare my business and personal taxes. Everyone is great to work with, prices are affordable and my stress levels are low. I fully recommend them!