This is the ONLY chase ATM in Kingston. I haven't been able to pull money from this ATM in over a…read moremonth. It is the weekend and I need cash so I have to go PAY TO TAKE MONEY OUT because chase ATM is ALWAYS DOWN and it's the only Chase ATM in a 30 minute radius. You literally cannot access YOUR CASH to YOUR MONEY on the weekend because the ATM quite literally never works.

Best bank to bank with I feel very professional people and up to date bank and atm. Online banking…read moreapp also works very well.

Very poor customer service support and non responsive management…read more I never write reviews but due to the lack of care with my loan management, I feel that I have an obligation to inform of my experience.

My mom died and left me an ira. I was trying to turn it over into a beneficiary ira. Staff…read moreencouraged me to sign a form of withdrawal of which I thought was to move the funds into another account to make it that. Instead it was withdrawal of funds to another account cashing the ira and then paying taxes. I had to pay a penalty as well for early withdrawal. This was done before I was able to understand what was happening. And I was then explained there was no going back. I spent 9 months on the phone with staff that didn't know what they were doing. You woukd think they would make it right. I lose. My advice...only use a teller here.

Do NOT use Michael Risko at Rondout Savings Bank for ANY of your investments. He lost the majority…read moreof my mother's retirement account and, by all means, look him up on FINRA broker check. He has three judgments against him and now 3 complaints about the same investment he convinced my elderly mother to join. I'm sure they will keep piling up. He has joined yet ANOTHER investment firm - if you look him up you will see that he just keeps changing firms. I would, too, if I had his track record. He is the worst financial advisor I have EVER seen. And yet Rondout Savings Bank keeps endorsing him. I took all of my mother's money and mine out of their bank. Their interest rates are terrible anyway. I would avoid both the bank and their wonderful *cough* financial advisor. I contacted Cheryl Bowers, their CEO, who did nothing but refer it to attorneys who, of course, did nothing. I am so embarrassed that a female CEO didn't take responsibility for the horrible thing HER bank did to my mother - they love to say they have no affiliation with the financial advisor, but he is ON YOUR WEBSITE! You have yet to choose a financial advisor who knows what they are doing. He has changed firms yet again, but YOU still endorse him. Cheryl Bowers, you are a DISGRACE. My mother died knowing how much she lost because of YOU and YOU ALONE. You have a choice of financial advisors - YOU did this to her. You DISGUST me. I have had wonderful experiences with their managers and customer service, but having lost SO much money with their financial advisor negates that.