I wrote this review on 12/8/17 and for unknown reasons I do not see it listed here. So I will post…read moreit again. A year later, I am more convinced that my assessment is the correct one. Never once have I seen anyone be 'rude' or 'cold' in all the times I've been there. ----------------------------- I have been a patient since March 2017. Not once have I seen anything of the activities mentioned in these one-star "non-reviews" (just self-centered, angry patients who I would imagine went home and wrote one) - Anything such as policies that are in place that people either don't like or can't navigate is not a basis for a one star review - this also goes for business like Spirit Airlines which get routinely savaged on review sites by people who either expect what the business does not deliver, or does not understand the business model. Not only has my care at KP been top-notch since day one, the front office staff has been friendly and helpful. And I say this as someone who has experienced the worst in medical office staff, going so far as to leave a medical practice over the ineptitude of their staff (example, forgetting to send a specialist referral for my child to insurance which was their responsibility at the time, then we arrived at the specialist and they would not see my child). THIS is a reason to be upset with a medical provider, not for policies you don't agree with. KP has provided compassionate and knowledgeable care from the 'talking' and the medical standpoints. I always receive both emails and texts in advance of upcoming appointments, and can often take advantage of their appointment cancellation list for my therapist for high-demand days. Some of their policies might seem a little draconian, but they have to have guidelines, this is serious business. To those complaining about the no-show fee, put the new appointment in your phone's calendar while you're standing at the desk. If they offer you a card, accept one. It's on you to get there, not them. I've barely talked about my own therapist, and don't even feel I need to since these reviews tend to slam the office itself, but she is fantastic and has really helped me make progress. To anyone considering KP, look past the aggregate number, it is not in any way a true rep of how this office performs. Consider the content and source of the 'non-reviews' versus those of the higher-rated ones to get a better understanding. Go with an open mind and a willingness to follow simple protocol, and KP will fill your needs just fine.

Bradley very nice and caring. The staff is horrible. The…read morebilling department charges you even if the front desk forget to cancel the appointment. ‼"I called and canceled!" I spoke with the office manager Brandy! She is worst than the staff. They lost a patient behind $50 they didn't write off for "their" mistake. Very unfortunate

And so it continues. This is not a valid listing. Outgoing verizon canned message states number is…read morechanged and is not valid. no new number listed.

I been coming for 7 months they recently moved to a new location environment is very clean and…read morebeautiful! Staff is amazing super nice and sweet ! Overall care with medication and provider is good never had any problems with my medication

These guys are the real deal. Very organized online follow up and getting scripts to the pharmacy…read morein more than enough time. From front office to health staff always greet you with a smile.

I have been seeing Dr. Evans for six years now, mainly for medication management. I did give TMS…read more(Transcranial Magnetic Stimulation) a try. I have battled depression most of my life. She never gives up on me, researching new meds and combinations of meds. She always responds quickly to my messages, or the NP does if it's an emergency. She is a very caring and upbeat, positive care giver. I have not personally had issues with the office staff as others have stated on here. I do know that some staff were let go after a negative experience with clients. Anyone who has had a negative experience should speak with Dr. Evans personally. She will address it as her clients come first. Having said all this, if you are seeking help for mental health, you must do your part and be proactive. You must do your part in your treatment plan. If you are reading this, do not ignore the negative reviews, but take with a grain of salt. (As with any review from a stranger). The whole story is not known on why the clients did not receive what was requested. I don't think that TBH can respond on this platform AND abide by HIPPA laws. So a lack of response from TBH is not an indication of guilt by silence. Just remember that.

Client service was not up to par. Unprofessional staff member; received a poor experience.read more

Dr. Roy is one of the best psychiatrist in the area and his staff is professional and always…read morewilling to lend a helping hand.

The staff is unfriendly and the office is poorly managed. You wait to check in, and then you wait…read moreagain to check out--often in a waiting room full of people just trying to leave. They show zero concern for how long any of that takes, and because they never answer the phone, you're forced to stay if you need to schedule anything. The worst part is their complete inability to answer calls. In the months I've been a patient, they've answered maybe twice. My medication is hard to find, so adjustments are often needed based on pharmacy availability, but you can't get anyone on the phone to help. The doctor even told me to call if I had trouble getting my prescription filled, but that doesn't help when no one picks up. To make things worse, I needed to reschedule an appointment but they would not answer and then charged me a no show even though I told them I tried calling multiple times. This office is not managed well, and patients end up being treated like we're the problem.

I have been taking my daughter to Dr Sunkureddi for about 10 years now. I will follow this man…read morewherever he goes. He is brilliant in his diagnosis and medicinal applications. He is kind and compassionate like no other psychiatrist we have been to. He is non judgemental when she goes through her phases of not taking her meds. He listens to her and respects her words and opinions. He is a truly wonderful human being that is following his calling and carrying out his life's work like few individuals i have encountered. Thank you dr Sunkureddi for all that you have done and do. Also his office staff have always gone above and beyond to work with our insurance on prior authorizations and working my daughter in if she is having an emergency. Office works smoothly-- if only all drs offices worked this smoothly!!!

Lovely experience, staff was very sweet to our daughter and explained everything great.read more

I hate the way they did appointments. I like talking to people…read more They would send text messages after business hours and set up appointments that were inconvenient and no way to talk to someone to cancel or reschedule

If I could give ZERO stars I would. First they only take cash or check... kinda shady. Second the…read moreplace is dirty and ghetto inside. The doctor was VERY unprofessional- didn't seem to have a clue what to ask to access my daughter. Then said he called something in- but here we are 5 days later and the pharmacy doesn't have it & he won't return a call. Also- he asked what pharmacy- we said CVS... he said too much paperwork I'm sending it to Walgreens. Honestly the WORST drs office I've ever been to.

And YET a third number and listing that goes nowhere. Phone is constantly busy. Regardless of when…read moreit's called.

I'm not normally a person to leave bad reviews. But this is the worst psychiatrist office I've ever…read morebeen to. I am constantly calling the office phone (which they rarely answer), showing up in person, and sending messages on the patient portal any time I need a prescription refill or something similar. They never reply to my messages, and when I show up in person they always brush me off. 9/10 times when I call them, no matter what time, they don't pick up the phone. And I always leave my name and number, but have not once received a call back. It took me 10 months from my doctor putting in the request for my Spravato treatment, to me actually getting the first one. Meanwhile, I know other people who have gotten in in a week. My doctor will tell me that they will call in enough refills to last me until our next appointment, but I enevitably run out before then every time, and often go weeks without meds because of this. I also have been waiting since WEDNESDAY MARCH 4TH for my doctor to fill out the work accomodations form I sent them. I have been calling at least three times per week, leaving messages, and going down there at least once per week to ask about this. I went down there again last week to ask, and was told that they JUST put in a note to my doctor to have them fill it out. I asked to speak to the office manager, who told me that no notes had been taken for any of my calls, even though I had been told by the people taking my calls that there had been. The office manager tried to excuse this, by saying that they had new staff members. But this kind of thing has been going on here for as long as I've been a patient with them (since 2022). It's now Friday May 22nd. And I still don't have the form. And I haven't been able to get my anxiety and depression meds from them for weeks. The ONLY reason I still come is because I can't afford another psychiatrist in my area that provides Spravato treatments. I'm poor and physically disabled. I can't just go to another psychiatrist office, no matter how much I want to. I am only writing this review to vent, and to warn other people considering coming here. If you have another option, PLEASE take it. I don't want other people to go through this. Thank you for reading, I know this was a long post.

I saw nurse practitioner, Beth I could never get in touch with him. He never returned any of my…read morecalls. I called their all three of their phone numbers that they've given me to contact Back and no return call. I'm still waiting today on a return. Call that I called two weeks ago The front desk staff Supervisor you can't get in touch with them. They don't answer the they have a answering service where a lady that's not located at the clinic answers the phone, but she also cannot contact them. They don't return any phone calls. I called about my medication informed them that it was making me sick. I never got a call back I had to speak to the doctor in reference to it on my next visit. He was not aware that it made me sick. Horrible, Horrible Service . They double billed me for a visit that I didn't show. They took money out of my spending account on my car that I didn't approve of. They were also suppose to do my FMLA papers to extended time. They never did that when they did do it they overcharge me they told me it was $80 and then they charged me $96 . It's been a horrible nightmare when I brought it to the Dr attention was then able to speak with the supervisor. They have caused me most stress than the reason that I was going out for.

Dr. Tawa always listens to my concerns. I told her I was pregnant and wanted to change to safer…read moremedicine for my baby and she listened to me and went with my requests. I definitely recommend her!

Dr. Tawa and Mrs. Pam are AMAZING! They are always punctual…read moreand always give excellent customer service. I would recommend them to any and everyone. Thank you both for all you do!