as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

Highly recommend. Mobile service and onsite at their shop if needed. Carl was great and price was…read moregood.

I had metal that had punctured my tire and it was flat. My husband had seen these guys servicing…read morepeople around town so we gave them a call. They were here in 45 minutes and determined my tire couldn't be repaired. He returned that evening and quickly got the new tire on. The bill was reasonable. We are very happy customers and highly recommend them!

My Mazda got hit by an object off the back of a pickup truck and caused some serious damage. We…read morecame here because we wanted to make sure Our Mazda was taken care of. Jason and Micheal worked with us so we could get what we wanted done without costing an arm and a leg. Great quality work and customer service, definitely recommend to anyone!

I have an Mazda, and this is the no brainer place to take your Mazda, since they have a close…read morerelationship with nearby Med Center Mazda. My car was returned to factory, but a few months down the road I noticed I had an issue with the repair, a leak on a seam (They diagnosed that). They took the car back in without costing me a penny, fixed the issue, detailed it inside and out, and returned it to me again looking as good as when I bought her. Great craftsmanship, EXCELLENT customer service!

Yelp suks! Only 2 bad reviews! (read Trish, and Bryant's reviews)...lol Trish is a PRO reviewer!…read more 84 on her profile! I read 2 others she made on restaurants (were she got her money back)! Lol Her complaint was being charged for an estimate (she wouldn't pay) she admits seeing the sign that says "they charge $25 for estimates". People get estimates for all kinds of reasons (some with no intention on having the work done). It takes time to 'look up' vehicles, and price damages. The other guy Bryant's complaint was he called 2 weeks earlier and because they weren't WAITING with 'bated breath' for his arrival 'HE'S piszed! People are NUTS. Yelp apparently doesn't care who reviews or why! These are top quality guys. (I don't work there, but am applying soon) maybe I get it, maybe not, but either way they should be 5 stars according to all the REAL reviews from the rest of their customers!

1 Star…read more Unfortunately, after using Highway 280 Paint & Body three different times, this will be my last. Our 2022 GMC Yukon was damaged by a deer on June 9. We brought it to Highway 280 Paint & Body in mid-June, and they inspected the vehicle and determined that the damaged door would need to be replaced. After filing the claim with Progressive, we had a three-way phone call with our insurance adjuster and the manager at Highway 280 Paint & Body. During that call, we specifically scheduled a date to drop the Yukon off for repairs. The appointment was made roughly two weeks in advance, giving the shop time to prepare for the vehicle and the repair. We dropped the Yukon off on July 20 as scheduled. When we arrived, the manager acted as though he wasn't expecting the vehicle and said he didn't have the insurance estimate. I pulled it up and sent it to him while standing there. The Yukon then sat at the shop for more than a month. During that time, we received different explanations about what they were waiting on--parts, emblems, insurance approval, and eventually that the door needed to be replaced, even though they were the ones who told us in June that the door needed replacing in the first place. After more than a month, we learned that the vehicle had essentially sat there and wasn't actually being worked on until last week. Even then, the repair was still not completed. My biggest issue isn't simply that the repair took longer than expected. Things happen, parts get delayed, and insurance companies can slow down repairs. My issue is the lack of communication, organization, accountability, and urgency throughout this entire process. We scheduled this repair in advance. They knew what vehicle was coming, knew what the damage was, and knew a door replacement was needed. Meanwhile, our insurance rental coverage was running out while our vehicle sat at their shop. I finally asked them to put our Yukon back together so we could pick it up and take it somewhere else. After being a repeat customer, I hate that this is the experience that caused me to leave a one-star review. But based on the way this repair was handled, I cannot recommend Highway 280 Paint & Body. The entire operation felt extremely disorganized, and the customer service and communication were nowhere near what I would expect from a professional body shop. If you're considering having work done here, I would strongly recommend asking very specific questions about when your vehicle will actually be worked on--not simply when they can accept it and let it sit on their property.

Best towing experience I've ever had! I called and within 10 mins the driver, Judah was there and…read moreloading up my car! He was so beyond kind, helpful and knowledgeable. He made the ride home so fun and I felt like I've known him forever. Highly recommend!

The service was quick. They answered the phone as soon as I called and sent someone out to get my…read morecar immediately. Very transparent about the price and did not mind driving out of their normal area to get my car. Can't recommend them enough.

As a woman or man it's natural to feel nervous about entering a mechanic shop saying " I don't…read moreknow the problem, but I need help." Whether you are at Rob'e man's Asian, or European vehicles you can feel safe knowing whatever the issue, it will be diagnosed, an estimate will be provided, you will receive a call explaining in detail the repair needed before repairs are began. No up sale repairs. Just the facts. People who treat you, how you want to be treated. Repairs that are repaired correctly for a fair price

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

amazing professional and in your driveway. what more could you ask for! Steven is extreemly…read morequalified.

Prompt and professional and I will use them again. He provided excellent service his work was…read moreexcellent and he looked my vehicle over to make sure that there were no more issues. I will use him again.

My parents took their 2002 Chevy Silverado in to get the parking brake fixed and have the brakes…read morechecked. They quoted front and rear pads on top of the brake shoes for the parking brake. My parents told them to go ahead and fix it, once the truck was back it sat for about a month until i drove it. I knew the front rotors were warped before they took it in for service and I was a surprised to find out that the rotors were still warped, even after they supposedly did a brake job. I checked the invoice and realized that the tech quoted a pad slap (front and rear) and didn't recommend replacing or even resurfacing the rotors. I also checked the old brake pads and found that they still had 4 to 5 mm of material left and were not in immediate need of replacement. I was expecting to look at the invoice and see a proper brake job that at least included turning the rotors. As a technician myself I'm extremely disappointed in the service we received, i expected better service and communication.

I took my Hyundai Accent to Tameron Hyundai, left it there for two days and paid them over $200 to…read morediagnose a bad transmission they wanted $4,500 to replace. I then took the car to Jack's Garage and let Sandy drive it down the road and back. He got out shaking his head and chuckling at the dealership's assessment. I didn't need a new transmission, just a new clutch. Jack's Garage did the repair for $1,200 in the same amount of time that the dealership took to run their "diagnostics" I paid $200 for. Now my car runs better than it has in a long time. I just wish I could have used the $200 I gave to Tameron and given it to Sandy's team to have them do the actual repair of the actual problem. Excellent service by trustworthy people - that's supposed to be the dealership, right? No, that's Jack's Garage.