I spoke to the manager about warrantieing some Hercules tires (I was told I had to speak with him…read morefor this) and he told me to come by so they could measure them and determine if they were under warranty. I went in today to have them checked and the manager refused to even check my tires because I didn't have a "warranty booklet". I called the original shop I purchased the tires from and they've never even heard of that. They said they've performed warranties on this brand of tires before and all that's required is proof of purchase and proof of rotations completed. The manager went on to belittle me by saying "doesn't that just make sense though" in front of other customers after I simply explained I didn't know I needed a booklet to warranty tires as it was my first time doing so. He later just sneered and walked away when I told him I had the original purchase documents if that helped. Very rude and I would never recommend dealing with this place.

This is a very friend has station that offers services for oil changes, tire services and of course…read moreEthanol free gas. It's newly renovated and clean inside. They also fill up propane tanks as well.

Do not go here!!! The manager is an absolute idiotic prick. I went here for a simple alignment and…read morehe damaged my car driving it up on the lift and refused to take any responsibility. To add insult to injury the car was given to me by my father months before he passed away last year and is rare, making parts difficult to find and repairs expensive. He is dishonest, not good at his job, doesn't know his equipment, and only cares about himself. There are plenty of other tire shops to give your business to. Dont make the mistake I did.

These guys are awesome!…read more I am currently traveling to the east coast and stopped for the night in Rexburg. For the last two weeks my car has been pulling to the right, making me fight and hold my steering wheel left due to a bad alignment. I had the Toyota dealership align the vehicle two weeks ago, still pulled right. I had a local shop in Sacramento align it 3 times just 2 days ago, still pulled right. After driving for 12 hours having to hold the wheel to the left to keep the car straight, I took a chance taking it to Tri State Tire in Rexburg. I didn't have an appointment, and maybe I just came at the right time, but Cody and Levi looked at the car with me, took the time to align it, test drove with me and fine tuned the alignment. After about 30 minutes with them my car was driving perfectly straight! These guys were super polite and listened to my concerns and took the time to explain what was wrong and what they were doing to fix it. If I lived in Rexburg I'd take my car to these guys every time I had maintenance or an issue that needed repair. So thankful for find them!

I went to Point S today after getting a flat tire from hitting a pothole. I was already having a…read morerough day, but the team there fixed my rim at no charge and got me back on the road quickly. Their kindness and willingness to help really turned my day around. Great customer service and great people. Thank you, Point S!

Went in for a brake change and a tire patch, they were able to do both of the things I needed at a…read moredecent price, they recommended that I change a tire, I told them i just couldn't financially right now, and they went out of their way to put a used tire on there for free for me because they didn't feel good about me driving out on that other tire. Absolutely above and beyond from these folks, would recommend anyone here.

Took around 3 hours to get an oil change and when they finished they didn't even have my filter in…read morestock so I had to get it from somewhere else. I also had to pay for the filter anyway. Crazy experience.

Went to get an oil change and ended up waiting for an hour for someone to come to the auto service…read moredesk. I was only second in line in a group of about 7 people waiting. I cannot afford to wait for service for an hour only for someone to finally come and say they couldn't get me in for another two hours. This service is not ok. Especially when there are so many people waiting, someone should be present.

I've been coming to this location for years now and with a couple different vehicles…read more Oil changes and some other recommended maintenance. They have always been courteous, nice, clean, and fast. I've never had issues with any leaks or anything after. They have on occasion offered discounts and overall take great care of the vehicles. They offering to clean windows, vacuum, tire pressure etc. They also offer free soda and snacks in their waiting area. I'd like to shout out some stellar employees. McKay the regional manager been there a while and I enjoy his chipper demeanor! Aalyia team lead very kind. Kaden pit tech Kenny hood tech Just got my headlights done and will be giving an update to how well they are doing in a while. Unfortunately it was sunny when I went in and rainy when I left and dumped by the time I got the car home and covered. So will see how they hold up.

We are writing this review due to our disappointment in our recent visit to grease monkey. My…read morehusband took our car to get an oil change and asked them to check our brakes. I want to preface that we asked for a brake check because my husband drives over teton pass for work everyday so we wanted to make sure they were in the safe level. We did not ask for a brake check because we were experiencing any issues with our brakes. We received a call and were informed our back brakes were running into the low yellow zone so we asked them to replace them. Not once during this call were we notified of any issues with our brakes. We received another call later and were informed by the employee that they (grease monkey) had broken a part on the brakes and that were ordering a replacement part and our car would still be done today. My husband and I were both on the call and can confirm that the worker said that it was their fault the piece was broken. They called back having issues finding the piece. They sent an employee to IF to get a piece and the employee came back with the wrong piece.... Their solution was to take a piece not for our car and shave it down. This did not seem like a safe or reasonable solution to this problem. In fact it seems like a lawsuit waiting to happen. Because we had no other option and absolutely needed our car back we agreed. My husband asked for a discount on the oil change and service when picking up our car. We thought this was reasonable given we were told a few hours and they took the entire day. Not to mentioned they informed us they broke the piece. We were then told by the employee that the piece was already broken when we brought our car in. They were giving us a free brake which was more than enough. To recap: we drove our car in that morning with no issues. They couldn't put our car back together because this piece was broken.... So how was it driving fine before if the piece was broken... we were told by THEIR employee they broke the piece they then went ahead and went as far as to lie to us and say the piece was already broken Not to mentioned if it was really and truly 100% broken prior to being brought in why were they "giving us a free brake" Very disheartening experience and absolutely unacceptable service. We now have to spend additional money to take our car to an auto body shop to have our breaks check because they offered an unsafe solution and fixed our car with the wrong piece. A little accountability would have gone a very long way. Asking for a discount or a free oil change was more than reasonable. My husband and I have been using grease monkey for years as well as our parents and rest of our family. They just lost many reoccurring customers. I'll be the first too say we probably should have gone elsewhere for something as important as brakes. But as a company you should not offer a service if you cannot handle that service. When a service as serious as this is done wrong it not only risks that customers safety but other people's safety who are driving on the same roads. Just something to think about.

I was in a bit of a pinch and looking for the right guy/shop to do the job with pride. AJ really…read morewent above and beyond to take care of me and he was careful to not damage my wheel in the process! I'll be back to see these guys again.

Update #2: I received a call from a higher up, who offered to pay for the tire installation I had…read moredone at Point S. I've waited much longer than I was told I'd need to for the refund check to arrive, and now believe that it was just a bait and switch hoping I'd update the review immediately and then forget about it without them actually having to mail out a check.