We contracted with this company to fabricate and install granite counter tops in 2 bath rooms and…read morethe bar and cabinets in the kitchen. The bath room and bar counter top installations went OK and the counter tops looked good. However, when the one piece counter top around the sink between the refrigerator and the range was placed on the cabinets, the installers cracked the granite in 4 places around the sink. The installers proceeded with the installation as if nothing had happened. When we discovered the extent of the damage, the owner said that the cracks could be repaired. Two attempts to repair the flawed counter tops by smearing epoxy over the damaged area left the cracks more visible than before with a hazy looking surface to the granite. In addition to the cracks, the joints in the splash guards were uneven and smeared with epoxy. When we asked that the counter top be replaced in one piece as before but without cracks, seams or joints, the company owner, Marcos Torres, said he would only replace the counter top as two pieces with joints or seams at the sink (which he said on more than one occasion would be more noticeable than the cracks). We knew that he was correct about the joints being more noticeable because the other joints (in splaxh guards) were very rough and unprofessional. When we said that replacing the counter top in two pieces was unacceptable, Torres said," See you in court." I would not recommend this company under any circumstances.

After several months of the owner or salesman refusing to provide us with a date they would…read morecomplete our unfinished job (less than one day's work), we were forced to sue Ceramic Tile & Natural Stone and Marcos Porras (the owner) for breach of contract. The court ruled in our favor and awarded us the full judgment we had requested. Don't believe me, look at the On-line Case Lookup on www.nmcourts.com and you'll see our lawsuit among the many others which have been filed against the business and individual owner. Because they still have not paid our judgment, we are now pursuing payment through New Mexico Construction Industries Division. If they don't pay (we are just one in a very long line of creditors), we will be pursuing having their license revoked. We don't want anyone else to go through the nightmare we had and will do whatever we can to make sure this company and its owner are unable to maintain or acquire any new licenses (he's had more than one company name and license already!). Despite what the business has reflected on the Yelp website, they are not rated "A" by the BBB and are not even accredited. We filed a complaint with the BBB and they were unable to resolve our issues with CTNS (due to lack of cooperation by the vendor). Look at the BBB website yourself... http://www.bbb.org/new-mexico/business-reviews/stone-setting/ceramic-tile-natural-stone-in-las-cruces-nm-46566. Again, don't take our word for it. We can only wish we were aware of all the previous judgments issued to vendors and former clients prior to signing our contract. Our recommendation is that any potential clients do not even both to visit the showroom. If it were possible we would not even give them a one-star rating. Do not be fooled by what appear to be good prices. Turn and run!

Incredibly impressed with value, quality and service with this company. Our sales person was…read moreknowledgeable and kept in constant communication with the process. The owner Ed was on site an helped us pick the perfect marble piece. My installation was a full week early!

These guys are a total class act! Wonderful, wonderful experience all-around. So enjoyed visiting…read morethe showroom and boneyard (Chuck was an absolute delight.) and our granite countertop is a work of art. Every time I walk into the kitchen, I stop and marvel at it. Manny and Lalo were dream team installers-super efficient and competent and professional. Couldn't have asked for a better experience. Never write Yelp reviews but felt the urge to do so here because we had such an awesome experience. So thankful we discovered these guys!!!

Highly recommended, clean store, great customer service, prices are okay. The whole staff is very…read morefriendly and welcoming

I just moved here to Las Cruces from Denver. This business is amazing. Coming from the big city…read morewhere they don't really care about the customer, this place is a breath of fresh air. The girls at the front are very pleasant and greet you when you come in with a smile. Anyone you ask is more than willing to help you without giving you attitude. Prices are very very reasonable as well. I will never go back to one of the big stores ever. I will continue to do all my business at McCoys. Thank you so much.!

My family had an extremely poor experience with Re-Bath of El Paso during my parent's bathroom…read moreremodel. From the beginning, it was clear that the ReBath team did not have clear communication among themselves. The consultant was able to answer all questions, but it was later discovered that answers given were incorrect. When changes or decisions needed to made, management took it upon herself to make those decisions for my parents. From the consultant to management to the installers, all gave inconsistent information, which led to confusion and mistakes throughout the project. Management was also lacking. There did not seem to be clear oversight or accountability, and when issues came up, they were either ignored or addressed far too late. Communication was inconsistent, and it often felt like no one was taking ownership of the problems. The consultant sent out was not properly trained. When management was asked regarding training, she stated she does not go over new contracts completed by new consultants to correct mistakes. One of the biggest issues was that incorrect supplies were orders, which cause unnecessary delays and added frustration. Instead of resolving things efficiently, the process became drawn out and disorganized. We were informed the project would take 4 days to complete. It ended up taking 4 weeks to complete due to having to reorder supplies and scheduling conflicts. Overall, what should have been a simple remodel turned into a stressful and disappointing experience, especially for money the company charges for products and installation. I would not recommend ReBath of El Paso based on my experience.

Extremely disappointed with ReBath & definitely wouldn't recommend. It's unfortunate I can't go any…read morelower than a one rating. Shower stall update should've been completed in 3 days. Five months & still counting. Still having issues regarding bottom metal frame holding water & causing foul odor. False advertisement on the number of days to complete work. ReBath is absolutely not with their customers every step of the way. Repeated excuses for not having parts on hand, repeated ordering & reordering for more delays. Lack of communication and providing follow-up calls or texts throughout the process when unexpected changes occurred on their end. It's amazing that the Customer Service Manager tells you she will call or text you on a particular day, but fails to say what month and year. Apparently, their customers' time isn't valuable or important to them. Their glass company, Arizona Glass cut the shower glass incorrectly among other things after two measurements being done by ReBath. Several damages caused to kitchen cabinet, electrical outlet, scented oil freshener and lotion dispenser, razor blades left in front yard and mixing cement inside. Fine cement powder in Master bath & bedroom. What a nightmare to clean up this mess. Customer General Manager gave a $50 gift card & $2,000 discount, which she stated was fair and reasonable. Final bill received only showed $700 service interruption discount from ReBath and $350 from Arizona Glass. Customer General Manager's word obviously means nothing because she blamed the corporate office. A Customer General Manager apparently has no say in offering discounts but also makes no effort to inform customers once the corporate office makes its final decision. She offered to speak with the owner to see if he would consider the original $2,000 discount. After a week of listening to her say "I'll call you back tomorrow morning with the status and she never provided one until we went to the ReBath office and they were willing to give us a $1,000 discount. Hard to believe no one has had any problems with this company. Went to the Better Business Bureau as well as the ReBath website to look for reviews. There were no complaints or reviews with the Better Business Bureau. If there had been, we definitely would have gone elsewhere. Don't waste your time, money or energy with this company. Look elsewhere. We regret ever having hired this company. They have failed to earn our trust in their work and product.

We love hiring this company to do upgrades to our home. They are flexible, reasonable pricing, and…read morehigh end products!

I kept looking for a tile installation person and nobody showed up because it was a 12x12 and…read moreconsidered a small project. Finally, I called the company Stileish and Ricardo showed up and gave me a quote. I went to the store and picked the tile on sale with everything included. They are very professional, showed up on time, brought everything they needed even a broom.and dust pan. Very happy to have hired them!!

Great Customer Service, Bilingual, very kind offered me water or coffee while looking around.read more

From the owner: We are a design studio with a stunning showroom of high-quality kitchen and bathroom designs. We…read moreoffer an expansive selection of premier products and services to choose from. Transform your house into the home of your dreams with Galleria Kitchen & Bath, El Paso’s trusted home remodeling company.