Late last night, I discovered a leak nightmare under my kitchen sink. Rigo arrived promptly after…read moreI made the initial call. He provided an excellent experience. I am very cautious with who enters my home but Rigo was very easygoing, professional, knowledgeable, and knew what he was doing. He took the time to thoroughly assess the situation, explain the entire restoration process, and clearly walk me through what to expect over the next few days. What stood out the most was his outstanding communication. He answered all of my questions with patience and made sure I felt informed and comfortable every step of the way. He also handled the insurance process while he was here, making what could have been a stressful situation so much easier. Digo's professionalism, attention to detail, and customer service are truly top-notch and greatly appreciated. I highly recommend him to anyone in need of restoration services! Rigo is truly an asset to WFM Restoration and I look forward to seeing my project completed smoothly.

Excellent experience with WFM Restoration! From the first phone call to the completion of the job,…read morethe entire process was smooth and professional. Rigo was responsive, honest, and took the time to explain everything throughout the restoration process after our kitchen leak. It's never fun dealing with water damage, but they made the experience as stress-free as possible. I wouldn't hesitate to use them again or recommend them to family and friends.

I wanted to write a review about my experience with AFR. Sadly, my office experienced flooding due…read moreto an upstairs leak. I initially called another company and received a quote, but a friend of mine recommended AFR, so I decided to give them a call as well. I'll be honest -- I'm pretty skeptical these days because customer service in general has become pretty lackluster. That said, I can confidently say the customer service from AFR was excellent from start to finish. One thing I appreciated immediately was their willingness to work with me after finding out my USAA homeowners insurance would not be covering the damages. Since I was paying out of pocket, that mattered a lot to me, and they treated me fairly throughout the process. That was the first sign to me that this was probably going to be a good company to work with. Once the quotes came in, what really made AFR stand out compared to the competitor was the thoroughness and detail in their estimate and scope of work. I'm admittedly pretty OCD and detail-oriented, so I appreciated how clearly everything was broken down and explained. After speaking with Karen, we moved forward and scheduled the work. Anthony, who I would consider the lead on the project, was excellent throughout the entire process. His communication skills and responsiveness to texts and questions were outstanding. He showed up every day without fail and always maintained a professional attitude. When the crew arrived, Xavier and Sergei handled the demolition and mitigation work. The first thing I noticed was how well they prepped and protected the area before starting. Honestly, it was above and beyond what I expected. Any concerns or considerations I had were immediately addressed without complaint, although the reality is I barely had to say anything because their preparation and professionalism spoke for themselves. Since I had concerns about mold and mitigation, I paid very close attention to the process, and I was genuinely impressed with the level of care and diligence they showed. They documented everything thoroughly with photos and videos, kept the area extremely clean, and were meticulous with the work being performed. Anthony also consistently checked in throughout the project to make sure everything was progressing properly. Toward the end of the process, Jose handled the reconstruction work, including drywall, fiberglass, mudding, and texturing. He also did an excellent job, and the finished product came out great. Overall, I'm extremely impressed with AFR from top to bottom. Good customer service is hard to find nowadays, and this company exceeded my expectations. Hopefully I never need to call them again because that would mean I have another leak -- but if I ever do, I would not hesitate for a second to use AFR again. Thank you AFR, Anthony, Xavier, Sergei and Jose for a job well done.

I ordered cabinets for my laundry room on line, then needed someone to install them. I went on…read moreHouzz.com to get some recommendations and AFR was one of two companies I interviewed for the job as I was just moving back to Las Vegas and didn't know who to contact after I went through the usual "I know a guy" and "I have a friend" responses from family and friends. Not only did AFR beat the other company on price, but they gave me a fully broken down estimate that showed me what each part of the project would cost, including overhead, which the other company would not do. I appreciated the transparency they exhibited both before and during the process and could not be happier with the outcome. Beside the finished product, the people that worked on the project were equally outstanding. First, Karen answering the phone is awesome! You have no idea what a great first impression the person answering the phone can make, and Karen is clearly one of the best. I don't know what her title is within the company, but whatever it is, Karen absolutely created the environment that made me want to work with AFR. During my design appointment, J. Johnson (the President and Chief Designer) and Jake (Master Carpenter) came out to look at the space and the materials that I had purchased. They assured me they had everything they needed to get me an accurate estimate and proposal. As I indicated before, the estimate was thorough and answered all my questions and concerns. There were no surprises at the end of the project with no cost overruns. I could not have asked for better. On construction day, Jake, Caleb, and Thai showed up on time and ready to work. I was very impressed with how quickly they got the cabinets installed in a relatively small space, along with all the trim and cabinet pulls. They cleaned up throughout the process and my house looked great afterwards. I worked with Manny (who was awesome) to build them template for the countertops, and to select the counter material sink and faucet. Not long after, Manny showed up with Roberto and Abel to get the countertops installed and the plumbing connected. During this installation, Louie Roman, the General Manager, showed up to check on progress and to make sure I was satisfied with the work. I had Manny come back out to work on the sink as it was manufactured with a sharp edge, and Caleb came out to do some touchup painting on the cabinets once I got paint from the manufacturer. On other projects, I have had people come out to do a touch and they do crappy work because they have already been paid. Not Caleb! He spent the time necessary to insure the job was completed properly. A couple of spots on the walls were repaired and repainted along with any small issues with the cabinets themselves. Truly an outstanding job from start to finish. Bottom line: AFR was outstanding to work with and I cannot thank them enough for the excellent work they did on my laundry room.

Knowledgeable, professional Good customer service, reliable,…read moregood quality work Would recommend

I had an excellent experience with Oliver. From start to finish, the customer service was…read moreabsolutely top-notch. They were professional, punctual, and took the time to thoroughly explain everything in a way that was easy to understand. What stood out most was how informative and honest he was throughout the entire process. They answered all of my questions, provided clear recommendations, and never tried to upsell unnecessary services. In today's world, that level of honesty and transparency can be hard to come by.

I worked with Oliver from AYS Environmental on an office building project. He is highly…read moreknowledgeable in mold testing and extremely professional. His attention to detail is top tier. I highly recommend AYS Environmental. They are the most accurate and honest company in Las Vegas!

I am writing this review before my two jobs are completed because, so far, I am very happy with…read moretheir professionalism and service. Ed Lee is my project manager on the project in my primary residence and Landon is project manager on my rental. I cannot speak highly enough of both of them. They are professional and the work is excellent. They do it right! Pleasant! Easy to work with! Great communication! I will write additions to this review at the projects end and add photos of their work. Hire this company and you won't be sorry!

Ease of communication and swift completion of work. Landon was my project manager, he is great. I…read moreneeded some adjustments and he made it work. Ed was the technician who handled the hands on portion of the project and was great, too. I thoroughly appreciate honest communication and reliable service.

Great job in my time in need, would definitely recommend. Water line broke in my wall, they were…read morefast and reliable.

Had an emergency mold issue at one of the properties I manage and this company was a huge help…read moreduring a stressful situation. I needed a reliable team that could respond quickly, assess the situation, and help address the problem as quickly as possible - and they delivered. From the initial call, their communication was excellent. They were responsive, professional and kept me informed throughout the entire process. Their team arrived prepared and clearly explained what was needed. They worked efficiently and showed great attention to detail while helping minimize disruption to the property and tenants. As a property manager, emergency situations can be challenging, so having dependable vendors I can trust makes all the difference. Highly recommend.

I cannot thank NXTGEN Restoration enough for their incredible help. Julio, Angel, and Noah went…read moreabove and beyond to make sure everything was taken care of properly. They were friendly, answered all my questions, and worked hard to get things back to normal quickly. Incredible service from a great team! Make sure to ask for Julio Gonzalez, he will take care of you and give you his honest opinion and advice on every problem/situation that you have!

NXTGEN restoration saved me from disaster! My pipe burst and water was leaking into several rooms!…read more I was panicked so a friend recommended I call XTGEN. As soon as I called them, the owner, Julio, immediately came to my rescue! He got the situation under control, then he gathered his team and they fixed the plumbing, and began the restoration. They were AWESOME! Every member of his team is professional and skilled! Julio is 100% reliable - he gets back to you instantly if you have any questions. He is professional and goes above and beyond to ensure everything is done perfectly! He knows what he's doing, and I felt totally confident letting him handle everything! His price is very fair, his work is flawless, ... and he's a really nice guy!! I will definitely call him again if anything else goes wrong in my house! I have found my guy!!!

Fire Restoration Services…read more I had a small kitchen fire and wanted to procure fire restoration services to take care of any soot and smoke damage. Any visible damage was mostly contained within kitchen area. I looked up local companies on Yelp and decided to get a free quote from Independent Restoration Services. They came out the next day to check out the place, provided a quote within a few hours, and were then able to start the next day after obtaining work authorization. I placed my trust in them based on their reviews across Yelp, Google, and FB. At first I was a bet skeptical due to only one person making it out on the first day, which was due to a combination of scheduling issues , others being called onto different sites/projects, and overall just being a small team. But in the end they still finished on schedule as initially estimated, despite having less manpower than I had expected. They were thorough with the restoration - my place was just as clean as before, and in some places even cleaner. They kept me assured throughout the whole process and answered any questions and concerns I had. There was a misunderstanding on my end where I thought they would also clean the air ducts, but since that is not something they provide, they offered to go 50/50 on subcontracting a duct cleaner. And at the end, they agreed the initial quoted estimated cost seemed a bit too high, so they were willing to adjust the final bill downwards. Overall they provided quality cleaning and restoration services, were flexible to work with, and did not seem like they were out to get my money. I hope I'll never need them again, but I can recommend them for anyone who needs fire restoration services. Thank you Charlie, Miguel, Brandon, Billy, Batt/Edgar, and Christoph.

I requested service for an insurance claim after water damage in the kitchen. IRS connected me to a…read morecontractor named Bobby and I have to say I'm sorely disappointed in the quality of work that was performed. The flooring was poorly done and we had to make them come back multiple times to fix issues. They installed the bathroom sink back in crooked and didn't paint the wall afterwards, because the sink wasn't in the same spot. Save yourself the headache and go with a different company