I was recently tasked with getting a new office space up and running on a tight timeline and…read morereached out to Plexus for assistance. The previous tenant had ripped everything out, and we had cut wires all over. Plexus came in and not only cleaned up the previous tenant's mess but they wired up our new space (100+ network drops), installed new networking equipment (firewall, switches, wireless access points, etc.), and deployed security cameras. Plexus also ensured that everything was tested, labeled, and neatly cable-managed. I liked Plexus's work so much that I decided to use them for a personal home project. Plexus wired my two-story home with ethernet cabling to all bedrooms and living spaces and installed a new 4K camera system. Although my residential project wasn't as big as the business project, they treated my home with the utmost respect, cleaned up after themselves, and provided me with a business-grade outcome. Overall, Plexus was a great partner through my projects, provided valuable input and suggestions, maintained constant communication, and ensured they saw the projects through to the end. I highly recommend Plexus for any business or residential project you may have!

I am amending my previous review. Apparently, they had a problem with their phone system and did…read morenot get my messages and the employee that I tried to contact is not longer with the company. That was the explanation given to me as to why they didn't respond to my phone calls. They have since fixed our problem, and we no longer have any issues.

I had a very poor experience with this company. My first impression was formed by the tech being…read morehours late, and the company usually gives a 2 hour window - he missed the window. Then, he gave a verbal quote for the next job (which again, he was over an hour late for), and that quote was inaccurate because of his incompetence in doing the job - he kept messing up and since he's charging by the hour, there's no incentive to do a job quickly and correctly the first time, as he said: "if there's anything wrong, you've got the warranty to fix it." Good thing I had the warranty, because a different tech had to come out and fix the problem from the second job - and he was still late, but I was given a phone call by his manager this time to warn me (I guess complaining induces manners), and he stayed less than half and hour because 1) he's a better tech (it was Randy, named in the prior review, and if I'd had him the first time I'm sure this review would be totally different) and 2) he's not getting paid by the hour. The business model of this company seems to be: "take a long time to do a crappy job the first time, and "fix" the job under the warranty plan." They don't put any quotes on paper first, because hey, then you've got proof of what they quoted you and how can they jack up the price afterwards? If you've ever taken a taxi in a foreign country and got taken on the "scenic route", that's exactly how I felt during my experience with this company - unprofessional and untrustworthy. I explained how I felt to both the tech's dispatcher and his manager and his account manager - nobody cared, and so I'm glad I'm not ever dealing with this crappy company again and would not recommend them to anyone. If I ran my business like this, I'm sure my doors would be closed in no time.

ATS Communications has been our telephone service provider for over 15 years, and I've come to…read moretrust them to provide excellent service and technical recommendations. Recently, I availed myself of their telecommunications review service to find a new telecom service provider for voice and data at five of our locations. I'm very pleased to report that ATS's Christine ("Chris") Cahill assisted me with this project that spanned nine months (because we had various prior carrier contracts expiring at different times). Chris stepped us through the project from researching our needs, finding cost-saving options by negotiating rates with carriers, changing mid-stream to a different plan when a given carrier wasn't able to execute on promises, coordinating and scheduling installations, and even reviewing and correcting initial invoices for new services from the new service provider to ensure accuracy. She saved me an incredible amount of grief and time-consuming coordination and trouble-shooting, and followed through on every detail of the project through to its final completion. Having handled details of conversions to new carriers in the past by myself for just single locations, I would have been overwhelmed by a project of this magnitude without her help. I recommend using ATS Communications for any business looking to find and implement their most cost-effective telecommunications options!

ASI upgraded our outdated 1989 security system with current technology, reusing existing components…read morewhere possible. The upgrade was executed with precision, expediency, and at a fair price. We wholeheartedly endorse ASI for all security requirements due to their outstanding workmanship, attention to detail, and professionalism exhibited by Robert and his team.

Review #2....Robert is the ultimate alarm company owner....my sensor battery died so I texted him…read moreand within 5 minutes he responded LIGHTNING FAST and guided me on how to change it myself...I couldn't even figure out how to open the cover BUT Robert came to rescue and my CREME DE LA CREME alarm system is now working at 100% capacity! Can't thank him enough....Call him for your next install...you'll thank me later!

When we remodeled our house in 2 phases we wanted to upgrade our A/V and wifi across our entire…read morehouse. Alex and his team were flexible and incredibly knowledgeable with A/V systems and with Sonos especially which was extremely valuable as that is ultimately what we opted for. In phase 1 of our remodel, the VSS team helped us update our wifi and establish Sonos across our 2 most populated rooms and our back patio. (Their flexibility and patience shined here as they did not push to expand into additional rooms yet because they knew we were planning a Phase 2 remodel) Because they did such a stellar job on the Phase 1 and because they were so professional, fast and flexible we reached out and asked them to add Sonos speakers across the entire house, plus 1 Sonos "Move" so we'd have another outdoor speaker we could place wherever we wanted in the back or front yard when entertaining guests. VSS gets 5+ stars from me because additionally as part of Phase 2 they also identified and FIXED a deficiency in the wifi setup that was mainly due to a wifi service upgrade after they had completed Phase 1. This improvement to the wifi was incredibly timely given my 3 kids were (still are) all home doing distance learning because of Covid-19. If you have A/V needs, these guys are the best. I highly recommend them and they have secured a lifetime customer in me for the high quality of their work, professionalism and customer service. Big thanks to Alex for his patience to work with us through both Phase 1 & 2 remodels, and special thanks to Andrew & Rob on the wifi fix during Phase 2. You guys are the best, THANK YOU!!

Alex installed our A/V/wifi system four years ago when we remodeled our home. We hadn't really…read moregiven much thought to it, so he explained different systems at various price points. As many reviews mention, Alex carefully listened to our current usage, suggested new technology and adjusted his proposal accordingly. His install was clean, on time and comprehensive. A/V system was impressive. Cut to four years later, we noticed that our exterior wifi was running slow. Sent an email to Alex and he immediately responded. His trouble shooting solved the problem. This level of service sets a high bar.

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

Jason on a moments notice came to my house to give me a quote and assistance with outdoor tv…read moreinstall. No pressure to pay and never requested anything from me. Honest and professional. Will definitely use him with my A/V needs in future.

Another Control4 dealer "dropped the ball" (to use their own words) in supplying and assimilating a…read morenew remote control into my system. Jason was prompt in my request and got the remote up and running after updating the firmware. I plan to use them for my future home automation upgrades.

My highest possible recommendation! Courteous, Professional, Talented, Timely, and Efficient. Just…read moresome of the words I can use to describe my interactions with Pictele. As an owner of multiple businesses, I've been able to rely on Pictele for everything from POTS, Ethernet, Wifi, Coax, and Fiber wiring, termination/connection, bring-up support (including router/server configuration assistance) of all our voice, networking and security needs. I have been so impressed by the Pictele team, I have even invited them into my homes for full connectivity solutions.. even though this is not their primary business, their dedication for their customers shine through and they just get the job done! I have now been a loyal customer for over 20 years! Go Pictele!

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.