I just bought a glove from there and KEVIN helped us out! He was amazing! And knew so much and…read morewhere everything was. So friendly as well. Next time we go, we'll ask for Kevin's help!!! Awesome accent by the way!

Terrible experience. Went to buy a backpack and when I asked for help (the two employees who looked…read moreat me as if I was bothering them on their lunch break) gave me vague directions. Found the bag after a few mins looking for it, walked over to the register, guy rings it up as $90 even though the tag said $75 guy, he then edits after I show him the tag retail price. No bag was offered. Plus he also gave me a lot of attitude and asked me twice after I declined signing up for a free membership because. Who shops here? It's a ghost town in there and the customer service is appalling...

I like sports stores. Big 5 is the cheaper version of all the other big time department stores…read more Trust their sales because it's really cheaper. I didn't have any hard time finding what I needed when I got to this place. The guy greeted me and showed me immediately where to find the goggles section. Lady cashier was fast and personable. I was out in 10 minutes.

I visited this store on two separate occasions this week and the staff experience felt inconsistent…read moreoverall. A couple of employees were friendly and helpful, but other interactions felt cold and unwelcoming. The overall atmosphere seemed somewhat tense, and communication between staff did not appear very coordinated. When management assistance was needed, they were called from the office and the interaction came across as disengaged and not very approachable. I've generally had much better experiences at the Burbank location, where the staff has usually felt more welcoming and organized.

I needed some hiking pants and I found some nice ones for a good economical price. The service was…read moregood and the lines moved quickly. It's a smaller Big 5 store but has everything you need. The store was nice and clean and filled with inventory. Easy parking in the rear of the store.

I called ahead to see if this location carried road bike tires and tubes. A man told me they did. I…read morearrived only for him to coldly tell me they did not. I am not angry just displeased with the lack of effort and waste of time. Would not resorts Big 5 to anyone. Not sure why big 5 doesn't carry generic road bike tires anymore.

I stopped by this Sports Empire store to look at some of their Dodgers gear for my nephew. When I…read morevisited the store during the afternoon on a weekday, I was the only customer inside. When I entered, a worker greeted me and ask if I needed any help. I told him I was just browsing at their Dodgers gear and he told me where they were. The have a decent amount of different teams gears so you'll likely find what you want here. The price is on the higher end but it's official licensing. The store felt right at certain times because there are just so much clothing and apparel inside.

Sports Empire is a new sports/apparel store in Burbank's Town Center Mall…read more It is located on Level 3 near Sears.It opened recenlty (this summer), I didn't know about it but I was walking around looking for this kind of store. I was doing early shopping Christmas and I needed a Dodgers t-shirt for a gift. I stopped by and the store is big, very well stocked and organized, you can find gifts with all LA teams emblemas on, t-shirts, jackets, hats, pajamas, bubble heads, you name it, they have it. Prices are a tad high, but this is normal with this kind of merchandise. The selection was very good so I found what I needed. Customer service was very good, the gentleman working here was nice and helpful. Great resource, easy to find, easy to shop at. In and out pretty fast, pleasant shopping experience!

What a great place, I go here for all my team needs and the staff is super helpful locating all the…read moreteam gear you need, I highly recommend this place.

I was there about three weeks ago and received the best customer service! The staff was so…read morefriendly and extremely helpful. I went in to purchase one shirt and ended up buying a jersey, satin jacket, sweatshirt and a few other things. I am grateful to Angel, Victor and Sam who assisted me with my very expensive purchase. They are a very knowledgeable staff, and I have recommended my family to shop at this location and ask for one of them! There was an amazing selection of sports gear, and it was nice to get a female's perspective. Thanks Angel for your awesome input!

We wanted to check this place out because it was recommended as a good place to get inexpensive…read moresports and exercise equipment especially during Covid. Upon entering everything is sorted in sections, they have a variety of things for sale and they have signs for trade ins or buying your old things as well. Some items are expensive because they are the higher quality or limited editions. They also sold used bikes and many you might need to ask staff to take a look at quality and price. We looked around and we asked about the bikes and was able to try one of them to see of it'll work for a particular body size. The staff were very helpful and they all helped answer questions. Overall, I think of we'd like to get something and don't have to spend much, we'd come back and ask and hopefully they have it!

Great place! Customer service is very knowledgeable. Would come again. Helpful place. Great…read moreselection of items

Took my grandkids in for camping snacks and supplies. They loved that they could sit in the tent!…read moreAll the sales people were super helpful, thank you, especially Gene and the guy who works in sleeping bags.

Shop at Arcadia REI. I'm never coming to Burbank REI again. The bike shop manager doesn't care if…read morecustomers wait more than being told it'll take 30-60 minutes to change tubes. Two guys including the mgr are just standing around chitchatting while a frustrated obvious newbie learning as he takes longer than usually to replace the tire and tube on one tire. I ask if one of the guys chitchatting could do the other tire so as to be more efficient. He just kept asking me to sit down and he'll be done in 10 minutes. He obviously was not used to changing tire tubes. It costs $48 for the labor!!! I am currently w/a strained back. Such a rip off. I could have gone to bike kitchen and done it there with help. I foolishly thought getting it done at REI would be faster and with good customer service-I was very wrong. Recommend giving your business to local bike shops!

The girl staff were nice and helpful, thanks just needed a couple plain clothes glad they weren't…read morerude during the process I was in & out

I recently visited this store and the customer service is pretty bad. I came in on a Sunday…read moreafternoon and there were three people working - two gentlemen up front and a young lady at the counter. None of them greeted me or checked to see if I wanted/needed assistance. I waked around the store for 3 minutes. I found something I liked and began to approach the register. That's when one of the guys stopped talking with the other employee and asked if I was ready to checkout. I commented that no one said anything to me the entire time I was in the store. He said sorry. But no "thank you for shopping at Champs", etc. Would I shop at this store again? No PROS * Conveniently located by an escalator on the south end of the galleria. * Decent selection CONS * Bad customer service * Lack of professionalism * Don't appreciate the customer

Review is for a man working in 8/30 in the afternoon around 4pm!…read more We stopped by looking for some hiking hats and couldn't find any in the store. I stopped someone while he was walking the hallways, not knowing he was assisting someone else, and he pointed me to a section of the store before continuing to help the other customer. When I got to the section, he was magically there to tell us of the three types of "hiking hats" they have in the store. Unfortunately, they didn't have what I wanted in stock but he also followed up with some nearby stores. Super helpful - made our trip so much faster! Thanks so much!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

Brad is a true professional. He procured the caps and center net anchor - they were the perfect…read moresizing and were ideal. Anything tennis, pickleball related, NJP sports have you covered.

My parents live in a golf course community and needed to replace the golf net fence in their…read morebackyard. Brad provided accurate measurements and although NJP could not install the net themselves due to various reasons, we're happy with the product and service provided by the company. It took a while to find someone to install the net and NJP held the inventory in its warehouse without charging us, demonstrating care and patience.