It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier again and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service! read more

I had a very disappointing experience shopping here on Father's Day. My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service. read more

Emily was unbelievably rude, dismissive, argumentative, and unprofessional over a simple issue that should have taken minutes to resolve. Instead of listening or trying to help, she acted irritated the entire time and kept changing the story to avoid fixing the problem. The whole interaction felt hostile and unnecessarily difficult. Customer service clearly means nothing to her. There was zero accountability, zero effort to make things right, and she treated paying customers like they were an inconvenience. It honestly felt like she cared more about arguing than helping. Management should seriously pay attention to how customers are being treated because one employee with that kind of attitude can completely ruin the experience for an entire family. Will not be returning to this location. read more

This place seems to train their cashiers to make the in-store returns experience unnecessarily awkward. One star for the helpful attendants I interacted with in the shoe department. Second star for the organized/clean and spacious layout of the store itself. read more

This place is a shining example of why everyone will move to online shopping because the customer service experience is so deplorable. I ran in to grab a pair of court shoes for tennis. There were about nine or 10 people in the shoe department and not a single employee and then I managed to grab the attention of one employee, asked him if I could try on two different styles of shoes about 25 minutes went by and then I saw him again and he said "no one brought out your shoes?" I waited for another 15 or 20 minutes and then just said screw it. As I walked out the door, there were lots of employees scattered throughout the door all chitchatting with each other and seem to be having a very nice time while all the actual customers stumbled around, trying to find what they were looking for. read more

I tried to give Dick's Sporting Goods the benefit of the doubt, but their customer service is terrible. I asked an employee for help finding an MLB baseball, and he rudely just pointed over there before going back to what he was doing. I was still completely lost on where to find the item, so I decided to leave. I ended up buying the baseball at Big 5 instead, where the customer service was excellent. I'm not going back. I would prefer to go anywhere else. read more

Terrible customer service! Went to buy soccer cleats for my daughter on Labor Day...used their scan device to have someone bring the cleats to us. We ended up waiting 10 minutes until I asked a guy (the only person that seemed to be working there in the shoe department) what was up with the wait. He said the system didn't work (no sign on the device). Two other employees "appeared" to be working in the shoe department also, but quickly ran back to "get shoes" every time a customer approached them and would reappear with no shoes in hand. The only person willing to help mentioned that the shoes we liked were the last ones and we would have to purchase the display pair. I wasn't in love with the idea due to some noticeable wear from people trying them on, but I agreed. He said tell the cashier to give me a discount due to them being display shoes. When we got to the cashier to purchase the cleats, "Metzi" (I believe that's her name) she declined a discount of any kind and quickly asked me to pay the full amount with no care in the world. When i explained to her these were display shoes that were probably worn by who knows how many people, she didn't give a damn in the world. Body language and condescending tone of voice "oh yeah, that's too bad" said it all. With the amount of negative reviews for this location, I'm surprised they're still in business. This will be our final visit. Get your business together Dick! Hire employees that actually care about doing their jobs. read more

Just spent $800 on a few articles of clothing and had the worse experience with cashier, Brenda. Brenda was curt and unprofessional. We used a gift card and she scanned the card and it declined- she didn't enter the security code and we asked her if she had something to scratch off the security film and she said no. We got our keys and had to do it ourselves- after she scanned the card, we asked her to throw the gift card away and she said there was a trash can outside. Ouch. She had folded all the clothing and proceeded to fold the receipt on top of the clothes. We had previously said we needed a bag and she may not have heard us so we repeated it. She began grabbing the clothing, unfolding each item and throwing them in the bag, frustrated. She then looked at us and said "have a great weekend" in a sarcastic tone. I called the store and spoke to the assistant manager, Mike. I explained the frustration and instead of empathizing with the interaction, he said he had never heard of her acting that way.... With an awkward silence, then said- "I'm sorry you feel that way." Oh man. Basic Customer service is quickly becoming a long lost art form. I love this store and I'm so sad to see the deteriorating level of customer service. Especially in a time when everything is so expensive and we make the extra effort to patronize this big box store. Get it together, Dick's. read more

very bad customer service dont go to this store at any cost the entire staff is bs i went their for return i didn't even touched the product and there was a small stain ALREADY on it and she was like umum stain we cant put it back on shelves i was like i didnt even touched it the. she started to explain me all bs made up policies bruh i worked in nike too and i knew that they were making up some shit just to satisfy their ego worse management skills. read more

I have been coming to this Dick's Sporting Goods location for many years even before when it was a chick's location back in the day. Overall, everything is very organized and even though often times I purchase things online sometimes I just want to physically feel what the product looks likes. I placed an online order and picked up in store. It was a very easy process. When I enter the store there was a kiosk that could actually scan a barcode that came in my confirmation email that I totally missed. But the team members here were very helpful and were able to accommodate me and get me the shirt that I had ordered. I was in and out of store within a couple of minutes. There is plenty of parking here in this plaza but depending on where in a plaza you're trying to go, I can be very crowded since there are a lot of shops in here. If you're coming to Dick's, I'll try to park on the back corner where it's a little less congested. Be sure to sign up for their loyalty program so you're able to get points for your purposes. read more

Totally agree with the one-star negative reviews about this place. Service is terrible! Went in to buy a shirt. Walk up to the register and the woman behind the counter (name on the receipt is Emily) not only doesn't greet me but she refuses to even make eye contact! I actually greeted her and politely asked a simple question. Again, the whole time she never makes eye contact or smile, just has the same sour expression on her face. She scans the item and gives a one word answer--again, refusing to even look at me. After I pay, she just puts the bag in front of me and moves on--no thank you or anything! Hope this place goes out of business soon if they're going to provide such rude, unfriendly service!!! read more

I've actually had great customer service at this location. The cashiers are always helpful when I had a question or concern and a lot of them go out of their way to help track down items for me. Compared to the other Dicks in the area, this locations is probably the best to go to if you need advice on a mitt for your kid or what golf balls to get for your dad. read more

Came into Dick's Sporting Goods to buy shoes for my son and paid cash. The cashier (Skyler) inspected every $20 bill like it was counterfeit, marked each one, and counted them three different times. My total was $254 and I handed her twelve $20 bills. I understand checking bills, but the way it was handled was excessive and uncomfortable. Paying customers shouldn't be treated like suspects for using cash. read more

I really enjoy the selection of items. It is a my go-to sports store and always has what I need for my growing kids and their growing interests. They also offer coupons occasionally which helps keep the costs reasonable. read more

I don't normally leave reviews, but my most recent experience left me feeling shocked and extremely disappointed. At checkout, I asked the associate, Skylar, if the 25% discount posted above the backpacks had been applied. The sign clearly stated "25% off selected backpacks" and was placed directly above the backpacks I was purchasing. She immediately dismissed me and said it was only for shorts. When I pointed out what the sign said, she repeated herself and was not open to listening. I purchased the backpack anyway and went back to double-check the sign with another employee on the floor. He confirmed that the sign was for backpacks and said he would honor the discount. He walked me back to the register to let Skylar know. She again dismissed me and insisted it was only for shorts because it wasn't ringing up as discounted, then turned her back to me while I was speaking and continued to ignore me. At that point, I was completely shocked by her behavior. I mentioned that my husband and I had previously experienced similar dismissive behavior from her. She then smiled, told me "have a nice day," and pointed me toward the exit - three times- while I was standing there with my 8-year-old son. I was embarrassed, hurt, and shocked to be treated so disrespectfully as a paying customer. Our family has spent thousands of dollars at this location over the years, and we support this store because it is part of our local little league. Customer service like this is unacceptable. No one should be made to feel belittled or dismissed for simply asking a question. I truly hope management takes this seriously and addresses this behavior. read more

Absolute worst customer service from SKYLER at dicks. Bought an air mattress last week. Used it and there was a hole so I went to exchange it. She said I have to go through the manufacturer even if they sold me an item within 30 days. Tell me how that makes sense?? read more

Thanks, Dicks for having these shoes. You guys save the day once again. I really appreciate your customer service, and your White selection of various sports and activities. You guys are definitely might go to place. Thanks again, Dicks. read more

DICK'S Sporting Goods - Water Shoes. Sucks saved the day! They were they only store that carried these shoes for kids. They were perfect for my son! Thanks Dicks - Sports Wear Near Me - Pasadena, California

Absolutely ZERO customer service. The only employees anywhere to be seen were the cashiers (big surprise) and they barely had time to take people's money. After not being able to get help for more than 30 minutes I decided to leave and two green shirts returning from break walked in as I was walking out. I gave it one more try and asked for the location of an item their website states they have in stock at this location...this person gave me a blank stare, said he didn't know about that item and suggested I try another store. So if customer service matters to you at all DON'T WASTE YOUR TIME HERE! read more

My wife and I stopped by Dick's today, browsing through several different departments. We hadn't planned to make any purchases, however when walking through the sneaker department, we were approached by a sales representative, Dylan, who greeted us with a very friendly smile. He asked whether we were looking for anything in particular and immediately offered to assist. My wife explained that we were just browsing, but also said that we might be interested in a lite weight sneaker for me. Dylan explained that there were several good options in different brands and offered to assist. He was so nice and helpful that we agreed to see what's available. Long story short, Dylan took the time to show us several different brands and types, then worked with us on size, width, styles and colors. We inquired about the availability of Velcro as opposed to standard laces. In response he showed us a special shoe lace that quickly secures a sneaker with minimal effort. Dick's has such a wide ranging selection of sneakers which had previously discouraged us from taking time to sort through all of the many options. If not for Dylan's friendly and professional assistance this would likely have been just another fast pass through the department. We very much appreciated his assistance without a hard sell or feeling any pressure to make a final decision or immediate purchase. We purchased New Balance sneakers, Lock Laces and a tee shirt. Date: 12/7/25, 3:36PM, Store: 932 Trans: 9702 Frankly, this was equal to the best customer service that we've experienced anywhere we shop. Will return to shop for my wife's sneakers shortly. read more

I went to get some shoes and Santiago was amazing. Never had service like that. So helpful and was smiling and so cool the whole time. Really a great guy and so good and helpful at his job! Would 100% recommend read more

I came into the store to look for a kayak. I walked the entire store and didn't see any so I asked one of the three three team members if they sold any fishing equipment. Without even a smile or acknowledgement, she said "No". Whatever. I walked by at least three team members and none of them acknowledged me, said good morning, or anything. They just stood there or walked away as soon as I approached. Customer service at this store is horrible. As I walked out of the store, I did see a fishing rod behind one of their registers. I was going to ask the person at the register where their fishing gear was located, but decided not to. Horrible service at this store. read more

Emily was Awesome! Super cool woman at checkout. Loved her vibe. Kind, positive and has a great personality. Im grateful for my interaction with her. While I was in the store I tried on some clothes, another nice woman assisted me to a dressing room. This store has cute Calia and Nike women's gear. I also picked up some soccer gear a few weeks back. Parking is very easy in the parking lot. read more

Horrific customer service - asked an associate for help with a glove and he literally said "just go over there and they should all fit" hahaha really? They should all fit? I told him I know nothing about gloves and asked him to guide me and he just dismissed me again.. Man.. can't support a store that has this poor of service. Then I ask another associate if they break in gloves there and he said " I'm on lunch" ... ok then why are you standing in the middle of the store ? Unbelievable ... read more

I usually come here to get my baseball gear and its a decent store. The staff will help you and the last time we had a staff help us, he found the right baseball glove with good quality and it was cheap! Not all things are cheap like baseballs for 4 dollars but those are hard to make so i can kinda see why they are that expensive. Other than sports stuff, they have good shoes, clothes, and many other stuff. They even used to have a batting cage to test out baseball bats but now they filled it up with shoes which is bad. Overall the store can be good or bad. read more

Good sporting good store with a variety of everything and IN-STOCK!!! Got great items on sale for Christmas gifts. The service was great for my new set of golf clubs. Unfortunately, the customer service was NOT great in the shoe department. read more

Super rude service when you ask for any shoes, the employees is super rude. If they don't like the job, please don't come to work. I'll find another one. read more

it's such a huge Chain store with the personnel that had no clue what was going on ask three people for information or directions to different parts of the store looking for certain items. None of them knew anything other than the department they were working in very poorly trained, and I would not recommend this company. The only reason they're doing any business. They are the only major store offering many of the gear that people need I would think the smaller sporting good stores that you have to search out are actually much better and their prices are as good or better than Dick's. I would not recommend this company at all read more

this business deserves to go bankrupt and fail. why would they lock up all of their merchandise and then have no employees available to unlock them for customers? I mentioned this and the employee just said "thank you for your feedback, have a nice day" rather than offering to unlock anything or help me. in this economy, why do people shop at a place like this when they could support local? read more

What a joke this store is. My son got a bat as a gift but it was slightly too big. I was told it was from this store but they couldn't find the receipt. I went into their website and read throughly about the stores return Policy. Clearly stating you could get store credit with a valid id. I figured I would just immediately rebuy the same bat in a smaller size, but nope .What does Cameron at the register tell me? She points to a little printed sign behind the register saying they don't do returns without a receipt as of December .Even though it's in their policy and on their receipt that they do. I ask for the manager who tells me they are part of a "pilot" store that stopped this. Pilot for what? To see how many customers will be mad? Wild. I get the customer service number from Shao and call from my car. Wouldn't ya know... they sent me back in the store to exchange my bat. How ya like me now, Shao? Look if it wasn't part of your policy then I wouldn't have even tried. But you can not lie to your customers . It's wrong and maybe even illegal . I'll never give this location my money again. Shoutout to Norma with customer service though. She was great. read more

DICK'S Sporting Goods - The back of the receipt from their store given to me today when I asked to see it. - Sports Wear Near Me - Pasadena, California

All the associates at this location are very helpful. Today I went in and was helped by Raeleen and Dernik they went above and beyond to find what I was looking for! Thank you both for making my shopping experience easy and quick. Will definitely keep coming to this location and suggesting this location for always having what I'm looking for in stock! read more

This was my 1st time at this location. This will also be my last. My husband bought me a pair of shoes for Christmas. I wore them twice to the store. They're just too long. I called the manufacturer for an exchange and they told me to go back to Dicks, where he bought the shoes, and they can exchange them for us. So we did just that. The shoes were NOT dirty. Dicks also told me via customer service, to go to any store for an exchange. Emily helped us. What a ray of piss and vinegar. She reprimanded my husband and I on Dicks exchange policy. Taken back by her directness and her need to speak to us like we were children is beyond me. I understand policy, but what was I supposed to do if i was not with my husband when he bought them for me as a gift to try them on properly? After I told her this, she... for a second time, repeated herself. I heard her just fine the 1st time. Her rudeness is baffling. Then she looks at me and says, "I'll do it. Just this ONE time." When she printed the receipt and placed the shoes in a bag, she slammed the bag on the counter. My friend was with us and shook her head... like, really lady? We even paid more for the exchanged item. Who are we scamming? Why is she so angry at us? We usually shop here for shoes and sports stuff, BUT ummmm no thanks. We didn't deserve that. You can catch bees with honey. read more

I like shopping at Dicks when I need some running shoes, or looking for some new workout clothes. I love this location in Pasadena due to Easy parking, customer service has always been friendly, and I always find something I love. Recently I purchased a new Stanley and overall have been satisfied shopping here. I highly recommend this dicks location. read more

DICK'S Sporting Goods - My New Stanley for Spring - Sports Wear Near Me - Pasadena, California

don't come here unless you wanna waste your money, bought a face mask hood that's "one size fits" but doesn't actually fit me so i thought ill just go return it since I can't do anything with it and it's 50$. Manager Daniel tells me i can't return it because i wore it once to see if it fit. now i'm out 50$ because of this policy so if you're not sure if something is gonna fit just walk away, you can't return it if it doesnt. absolutely the last time i spend a dime here or any dicks sporting goods. read more

DICK'S Sporting Goods - Sports Wear Near Me - Pasadena, California

Bought my son baseball cleats and tried to return a few days later because he had a growth spurt. Dicks would not accept the return, claiming the shoes were not in perfect condition. He never wore the shoes outside, yet the manager claimed they looked like he had worn them on a field. Any dirt on the cleats was from trying them on at their store! I have bought my kids' sports equipment here for years, never made a return, but that's the last Dick's will be seeing of my money. read more

I went to Dick's for a baseball bat for my grandson. Other than size I had no idea there were so many options. Thank goodness for Cas because she helped me find just the right one. She was professional, knowledgeable and got me exactly what I needed quickly. Plus she was friendly even though the holidays can be a bit challenging. Dick's Pasadena has a great assortment of products and prices for every budget. If you are looking for sports equipment, Dick's is my first choice. read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. Some of the staff also wear gloves. There are some hand sanitizers available for customers to use. This place is open with limited capacity. They are not sanitizing in between customers. While I was here doing some shopping in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: In this shopping center, there are plenty of parking spots, so you don't have to worry about parking at all. Prepandemic parking was a breeze. I never really worried about parking except during the holiday season. Black Friday parking can be a pain. But during the pandemic, there are a lot of spots available. The spots are pretty big and wide. You don't have to worry about people dinging your car. Store: The store here is well organized, tidy, clean, and neat. The aisles are a bit wide. Everything is placed in a manner that makes sense. Staff: The staff here are very nice and helpful. I was just here looking at some water sports stuff, and I had three employees ask me if I needed any help while I was there. Awesome customer service here. Very impressed. read more

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RONNEL,RONNEL,RONNEL!!!!! Is the name you have to remember, it's natural for this gentleman to go over and above.Service has been on a slow decline in a lot of industries, well this guy is bringing it back. He was running back and forth, I was new to Hookas and wanted to try on every model, and switch back and forth in sizes some what excessive but I wanted to be sure.Man did he provide service.Get this man a raise he should be training if you ask me. Godbless read more

My nephew used to work at this location and had a great experience as an employee here. So, I went in the store today at approximately 12:45 PM. It was not busy in ANY of the departments. Wanted to try on AND PURCHASE a pair of Hoka shoes for my "senior citizen" feet. I heard they were awesome. Well, I went into the very quiet, customer-free shoe department and was greeted almost immediately by a pleasant young man. We decided on a shoe, he went to grab it for me and that's where the experience went downhill. I sat there for what literally seemed to be 10 minutes waiting for him to return with my shoes to try on. It took SO long that I finally went to the door of the back room to find out what was going on. There he was, chopping it up with a male and female employee. When I asked what was taking so long, they responded that "he's getting your shoes now". Okay...so he handed me the shoes, I walked back over to my seat and tried them on. He did follow me out briefly, but then returned to that back room. I tried them on and waited! Then I waited a bit more! Put my shoes on and walked out. They literally lost a sale because I loved the shoes. I truly hated to post a negative review. Unfortunately, the customer service was severely lacking. The good news is that there are actually stores that WANT my money. I will not be spending here read more

had a frustrating experience at this location when I tried to return two World Series shirts, still with all the tags attached. The cashier informed me that the shirts were considered "limited merchandise" and, according to the store manager, I couldn't return them in-store. I was told to try returning them at a different location. However, after reaching out to customer service, they clarified that all stores follow the same return policy and I should have been entitled to a return. Now, I'm left with no option but to return the shirts by mail, which is inconvenient and disappointing given the lack of clear communication. read more

Yo yo yo what's going on beautiful and sexy people? Went here again on 2-17-22 and here are the highlights. 1. Since I was wearing one of my three Los Angeles Clippers t-shirts. I wanted to take a picture of all the Clippers hats that this Dick's carries. 2. Since I was also wearing my 2019-20 Los Angeles Lakers hats. I also wanted to take a picture of all the Lakers hats that this Dick's carries. 3. Until next time. Take care, stay safe and healthy. Go Lakers-Clippers. Best, David read more

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