Needed a new fuel pump for my truck. Took it to full service auto and transmission and Francis had…read moremy truck fixed and back to me the same day at a very reasonable price I will definitely use Francis for all my repair needs in the future. Cheryl

On April 3, 2026, I dropped my car off at Full Service Auto & Transmission Repairs for what should…read morehave been a simple repair -- replacing the skid plate. I found Francis through an online search because of the many positive reviews, and during our first interaction he was friendly, professional, and seemed very knowledgeable. He ordered the part directly from Acura and quoted me a fair price. My car was ready the following day, but when I arrived to pick it up, Francis informed me that my vehicle had been involved in an accident while in his care. He explained that another driver had been speeding through the parking lot and crashed into him. He gave me the other driver's information, and I contacted him immediately. The other driver gave a very different version of events. He stated that he was backing out of a parking space and did not see Francis. He also told me that Francis provided his driver's license information but refused to share insurance information. Now, more than a month later, I still have a damaged vehicle and have not received insurance information from Francis despite multiple phone calls, text messages, and outreach from Mercury Insurance. I trusted this shop to take care of my car, not return it to me in worse condition and leave me responsible for a $500 deductible. What has been most disappointing is the lack of accountability and urgency. Francis acted as though this situation was not a major concern and repeatedly assured me that the other driver would "take care of it," which has not happened. According to the other driver, Francis even asked him to change the story about what happened. I chose this business because of its strong reviews and the image Francis presents, but my experience has been extremely stressful and disappointing. I believe customers deserve honesty, transparency, and responsibility when their vehicle is in someone else's care.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Took my 2017 Silverado for transmission issues. Owner was really attentive and checked everything…read more Gave me an honest quote and explained everything to me. Took about 5 days to rebuild and replace my transmission. My truck runs like new. I'm glad I found them and gave them the opportunity to fix my truck. They did not disappoint. Highly recommend.

The guys here are so amazing I had to treat them to lunch !!!!!! They completely stopped what they…read morewere doing to assist me with my issues. The quality of service was so great I would wreck my transmission just to bring it to the lol Jk !!! Even though there was nothing wrong with my Jeep they treated me like a valued costumer and that is always worth it to me!!!

AWESOME workmanship and true craftsmen…read more.. I trust this shop with all of my vehicles. No BS, they get the job done, on time and on budget. Never had any issues with any of their work, whether it's a daily driver or an Early Ford Bronco super beast four wheeler...this team knows transmissions.

Not sure if 'Kanise B' was talking about the same Jerry's Transmission Service I went to. I…read moresuspect she failed to mention ALL the facts. Anyway, I brought in my custom 1955 Ford F-100 with its Chevy drivetrain and 3-speed A/T. Jeremy suggested a GM 700R4 4-speed A/T which would provide almost 30% better mileage and a much smoother freeway drive. Jerry's was On Time and On Budget for the job which also included a new longer driveshaft. The truck now drives and shifts very smooth with fewer stops at the gas pump. If you have a custom vehicle or street rod that needs special attention, don't hesitate to give Jerry's an opportunity to bid on the job. If you check around as I did, you'll get the best quality and a very competitive price.

Got several quotes for my Dodge Caravan Transmission Rebuild. RJ Transmission had the lowest rate…read moreand one of the best warranties. Jorge was very responsive and professional. He told me it would take around 12 days. I told him I was renting a car in the mean time and he had it ready earlier than expected. He said he wanted to get it back to me ASAP so I wasn't renting a car. I really appreciated that. Transmission works great so far. I used to feel a big "clunk" when going into reverse but it is gone.

Took Jorge my gmc sierra 1500 transmission for repair rebuild, paid close to $3k for stage 2. Got…read morethe truck back and trans broke on the first day, wasnt shifting right. Jorge accused me of racing and breaking on purpose. He took it back to repair and returned me a transmission with codes and truck on limp mode. Not cool!

Very friendly and helpful staff. They took the time to explain everything clearly and made the…read morewhole experience easy and stress-free. Highly recommend! thank you so much Jim and Ed your the best

I had some work done by them involving my transmission and transfer case and they reinstalled my…read moretransfer case housing internally all backwards. I found this out after a 2000 mile drive back to Nashville at my local Mechanic and it was too much damage to be saved, I had to buy a whole new transfer case.

Joe always takes great care of all my family cars and us!…read more Don't forget to ask for Joe when you bring your car in. Also, the waiting room is so comfy and well stocked for all your needs while you wait.

Joe was super helpful with resolving the issue with my under engine shield. He did a great job and…read morewas super knowlegable.

Was referred here by a family member They were very nice…read moreand professional Worked with me on the price and their work was great I Highly recommend them

I had some issues with the steering wheel in my lifted Jeep and they took care of the alignment. I…read morefound my new shop for all my auto needs. The Jeep rides straight. Ready for the back roads.