Meet Deb the manager she's amazing !! Wonderful feeling in the office. You will love !!read more

Very VERY POOR service at this location- have had account for just over a year and this is at least…read morethe 3rd major issue I have had! Yesterday I deposited a check from, not only this bank, but from this branch, to cover a check, but they didn't post my deposit as cash like they should have, but held it for 3 days- I called and spoke to supervisor who said she would call me back- of course she did not- I then went to a Middletown branch at 4:54pm and deposited cash and they removed the bounce fee and my account was again $30 over what I needed to cover my written check- I was even looking at my mobile account as well as discussing the accidental fees and made sure I had everything covered. Before leaving the bank.... well 3 hours later I checked my mobile and guess what?!? The Higganum branch STILL did NOT post the Original check (that was written from their branch as cash) and bounced my check yet AGAIN and charged me another $33 bounce fee! So now again, I am short three dollars for the original check that should've never bounced to begin with, plus the other bank is going to charge me at least two bounce fees and nobody at Liberty will take responsibility - this is not the first, nor even the second issue I've had with the Higganum Branch screwing things up and keeping access to my cash that should've been immediately available from me- tomorrow I go and close this account!!! It is worth the $12 a month to use Bank of America- they might overcharge you, but they've never screwed up my account in 14 years with them and I have always had access to my money! Oh yeah- their mobile app leaves a lot to be desired too!

Been a customer there for over 30 years yes they make mistakes all banks make mistakes so do I make…read moremistakes, but they're very professional and they always kind of figure it out. Takes forever to wait on the phone, but besides that it could be a lot worse at least eventually they pick up the phone and fix my problemso I'd recommend this Bank

My mother and I stopped into this Wells Fargo branch this afternoon to remove my father who has…read morerecently passed away from my mothers account. We had all required paperwork with us. There was one other person in the bank working with a teller. We explained what we needed and the teller directed us to a woman with longer brown hair wearing headphones sitting directly across from the front door. She then stood up to greet us and asked if we made an appointment. We indicated that we did not and she said you'll have to go home and go online and make an appointment. Again, the bank was completely empty. She proceeded to tell us how easy it was to go online and set this appointment And that the appointment would take at least an hour. I was immediately turned off by her smug, unhelpful attitude. A better step for this banker would've been to assist us in making an appointment or just helping us since there was no one else requiring her attention. My mother has been an account holder at this branch since 1982. I strongly advise my mother to close this account and go with a another bank that provides better service. God knows there's enough banks to pick from in North Haven. Prior to us stopping to Wells Fargo, we had just left Connex credit union without an appointment and everything was handled promptly and it only took 30 minutes. That included closing another account and signing up for a line of credit. I do not recommend giving this bank access to your money.

This branch was one of the most friendly branches I've been too. They really helped me with my…read morefinancial need. I also learned a lot as well thank you Wells Fargo!

I have been banking here for quite a while. The branch employees are always friendly and helpful. I…read morealso see many of them involved in quite a few community events. They aren't hard-sell like the other banks trying to make you get their products whether you want to or not. When I have come in here for information about opening an account or other pertinent issues, they have always found the best fit or solution for me.

I don't bank here - Bestie does. However, I'm in here a lot, notjust with her, because they give a…read morelot of support to the community. I'm often dropping off posters, collecting ad fees, and personally thanking employees for volunteering at different community events. I may just open an account.

I opened a small Chase Savings account 3 years ago. I needed Medallion Signature Guarantees on a…read morefew documents and I thought it only fair, although they did not require it, to open an account in return for that convenience. The staff has been consistently friendly, helpful and knowledgeable, so much so, that I chose to open, despite being a long time BoA customer, both of my parents' Estate accounts with them. In both cases the process was straightforward and easy.

Customer service needs improvement. Was very disappointed in the way I was treated here.read more

The staff at this bank counter is generally quite friendly, and they are open more frequently than…read moremost banks. There are also two ATMs that are always open.

Berkshire Bank is the worst bank EVER! I was a former SI…read morecustomer for 32 years and Berkshire Bank recently bought them out... I havmd more problems in the 2 months after the switch over than I did in 32 years with SI! EXAMPLES: They put a HOLD on everything! They put a hold on my PAYCHECK after there were 2 NOTES on my account to not do so! They put holds on CASH DEPOSITS thru the ATM!!! Last week I wanted to do a cash deposit thru an ATM on WEDNESDAY and they told me the funds would be held until MONDAY!!!! MULTIPLE ATMS down (not working) MULTIPLE TIMES! One night I had to drive 12 MILES out of my way to find any ATM that worked! FINALLY...worst customer service EVER!! Every problem that was bought to their attention...their response was "Nothing I can do about that!" Also, made several calls to customer service and every time was PROMISED a follow up call...NEVER received one! I would like to acknowledge two wesome employees in the Hebron branch who always took care of me with a smile...Erica and Tracy Rose...these 2 women always tried their best to take care of whatever problems I had! Kudos and hats off to them!! In closing, I have since closed my account and use my account at another bank... I have not had one problem...and have had NO HOLDS placed on any funds in my account AND the banks policies were clearly explained to me regarding holds... I am filing a formal complaint with the state banking department about my experiences with Berkshire Bank in the hopes that no one else will have the same negative experiences I did!

I am new to the area and was looking to start an account at a smaller bank after having a B of A…read moreaccount. I looked into several banks further down Farmington or on Main Street and they lacked free and easy parking so I chose Bankshire. Bankshire is a brand new facility with their own parking lot for easy access. The staff are friendly (I met with Jerry) and I love that they have accounts that are actually free with no monthly charges. I was able to open up an account without a minimum balance and it was all painless. They also have online banking, debit cards, bill pay etc like you would expect from a modern bank. I think I'll be happy here.