I've been trying unsuccessfully for the past few years to get back into running. I'm kind of…read moreflat-footed and wider, that I can't go to foot locker or the others. So I did some research online and decided on a pair based on the advice I had gotten from the last running store I've been to. Since we were in the area, I thought I'd stop in and just check out their selection. The guys working, RJ and Phil, were very knowledgable and friendly. They took the time out to really assess and analyze my walking, find my right size and fit and even looked at my old pair's soles to find the proper shoe for me. They took out three pairs they felt were the best fit and I test drove each one. RJ explained to me the differences in construction and how that affected the feel. I'm kind of skeptical with everything but talking to him, asking him questions put me at ease. Phil explained the pains and issues I was having and how and why my older shoes weren't exactly the best for me. They were on the right path but not exactly correct. I finally decided on a pair of asics and to tell you the truth, I thought they were a lil too snug for me, but I'm new at running (the right way, that is). They told me about their 14-day trial, to just wear it around the house and try and get a feel for it. I wanted to make sure I'd be able to bring them back if the snugness got to be too much, so I tried not crease em and walked all over my carpet at home. I gave them a chance and they started feeling better, a lot more comfortable. The guys here were friendly, knowledgable and very professional. Very encouraging to me to keep at it. I'm even considering trying out a class or race they host. I wouldn't hesitate to come back here for my next pair. There's a lot of places out there that'll just show you a nice shoe, they'll ask how it feels, but if you don't know what's the best for you, what good is that shoe? And with shoes costing what they do nowadays, wouldn't you want the right one? Anyways, I'm glad I walked into here by accident. I've been running with my new shoes, twice already about 16kms and I love em!

Phillipe was extremely knowledgeable, friendly, and helpful. Great eclectic selection of new and…read moreused gear. Got a terrific deal on a used board and travel bag. I'll be back for sure!

This used to be the place to go for expensive, high quality, merino products. After the owners got…read moretheir bag and sold to VF Corporation for USD 204M, it's now the place to go for expensive, mediocre quality, merino products. Icebreaker knows this and have changed their warranty policies to match. The "lifetime socks guarantee" (exact quote from their webpage) is now for one replacement, unlike their competitors that make a sock that lasts long enough that they offer a real lifetime socks guarantee. More recently purchased items here wear out before older items, and it's very hard to actually get a warranty replacement. If you wear a shirt twice without washing it and it develops holes, they'll call this normal wear and tear and not replace it even when your ten year old item that's lasted thousands of wears and been through the laundry countless times is still doing fine.

Low quality products. something happened to icebreaker in the last few years the quality and…read moreservice is gone In my opinion. my new jacket fell apart in a year. when I asked for support at the store they told me to find someone to fix it on my own. unfortunately this brand is not one i will support any longer.

Very good service. They really seemed to care and helped me find the item I needed, even though…read morethey didn't have exactly what I was looking for.

Went into Sunglass Hut last week to return a pair of sunglasses that I had bought from a different…read morelocation, and unfortunately changed my mind about. However, I ended up getting a new pair that I'm really excited about! AJ processed my return, and helped me create a custom pair of Ray Bans that are way better than the original ones I bought. They were a bit more expensive than the first ones I got, but not much. AJ was so helpful and nice throughout the whole process. Best customer service from any Sunglass Hut I've ever been too, hands down.

I have been away from the 'beautiful game' for many years and since deciding to take up the sport…read moreagain I needed new boots. Long story short, the owner Craig shared a wealth of information with me and really took the time to put me into the perfect shoes. Thanks again Craig. I will certainly be back.

My daughter and I dropped by to check out some soccer balls. Pricing is comparable to the bigger…read moresporting goods stores. The store is clean and well organized. And they have a huge selection on soccer gear and knowledgeable & friendly staff.

Called the shop looking for help with warranty on a set of True skates. The person who answered the…read morephone was friendly and happy to help. unfortunately I thought I was calling True MFG And I live in Calgary. Even with zero to gain the employee went out of his way to find me the phone number for True Hockey and told me if I can't get anywhere with that number to call him back and he would get his True hockey sale rep involved. Great customer service and good people that helped me just for the sake of whaling me.

Avoid. The owner/operator Danny Longo is a like a used car salesman. In fact, if he were a car…read moresalesman, he'd be one of the most dishonest. Rumour has it he tried to sell some old phone books to a customer looking for goalie pads. Nothing has a price tag either. This sends off alarm bells in any establishment I go to. You really need to know your products before going there. You can't trust the sales staff to give you honest advice, they seem to push the high end products regardless of what you are needing. I custom ordered a goalie glove there, and nobody sent the order to the manufacturer. I ended up waiting 4 months when I was quoted 6 weeks. Overrall, very disappointed both times I shopped there. Never again.

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.