Aileen is fantastic: professional, kind, knowledgeable, patient, and smart. She was a wonderful guide for us as first-time homebuyers, explaining the process and patiently waiting while we looked for months trying to figure out what was important to us in a house. Once we narrowed down the location we wanted, my wife and I looked at almost every house that had any potential for us (6-10 a week for 3 months); Aileen saw just about every one we did. She was so determined to help us vet potential houses that on more than one occasion we felt bad about the amount of time she spent helping us, but she always seemed happy to do it and saw it as simply part of her job. Aileen was always willing to meet us and talk things over at a property, even if we called her at the last minute. In person, Aileen is wonderful, and she is phenomenal over email. We would send her emails with dozens of questions, and she would respond to every one of those questions, every time. (We appreciated this even more once we began working with other people in and around real estate. For everyone else we worked with, we would send 1 or 2 questions and *hope* they would be answered.) Email was especially important because we began our search remotely from Chicago and email was our primary form of communication for 3 months before moving to the Bay Area. Once we began submitting offers, Aileen was instrumental in helping us understand the process of making an offer. She talked us through the mountain of paperwork that comprises an offer, highlighted what was important and what was not, what was common and what was not, explained our options in writing up a contract, discussed the impact of inspectors findings, and talked with us about potential improvements that we might want to make. Despite having been through this process so many times, she always made us feel that our lack of understanding and our questions were reasonable ones (even when they weren't). After we had one of our offers accepted, Aileen was still there arranging additional inspections, meeting us at the property to decide what kinds of work we wanted to have done, interfacing with our mortgage broker, and letting us know when things were supposed to be happening. At some point, I was starting to wonder if we should begin pushing on people to get their work done so we could close on time, and the next morning Aileen had written an email asking the very thing I had been wondering. After we closed, we had a 30 day rent-back, and she smoothed the way with the previous owner. Aileen also arranged for a number of cleaning services (house cleaners, air duct cleaners, gardener) that we wanted to have done before the actual move in. She is still, now a month after we moved in, helping us arrange for estimates for work done. Aileen was simply fantastic start to finish. My wife and I have already recommended her to family and friends. While we worked primarily with Aileen, we also worked with Katie on a few occasions. She is extremely organized and planned initial house hunting days for my wife and me when we were in the area, dealing with selecting houses, setting up appointments, visiting the houses, and having great discussions to help us narrow down and prioritize our preferences. Once we had our offer accepted, she worked tirelessly behind-the-scenes to make sure the transaction closed on-time and smoothly. read more

It's our pleasure to write a review about our experience with Team La Bouff , a.k.a. Williams-La Bouff Real Estate Team! After 4 plus months of runarounds from various contractors with little to show for it, we realized we needed professional help. We felt we needed more help and personal attention than many sellers do, and after interviewing several highly rated Real Estate Professionals that had all made sales at our property, decided to place are trust in Katie Williams and Aileen La Bouff. Not only were Katie and Aileen experienced, knowledgeable, and professional, but they were also kind, patient, understanding, and so much more than helpful. They guided us gently through what had become an overwhelming and frustrating experience. They took a lot of time to explain everything clearly to us, and together we developed a plan to reach our goals as quickly as possible. Katie was amazing at finding new homes for many of our treasures, that we hated to see just thrown away! That touched us deeply. They literally took care of everything. But we felt included and involved, even though we were in another state. By calling, texts, and email, they kept us up to speed on all the work as it progressed, decisions that needed to be made, and advised us about anything we needed to do. Soon our Condo was Beautiful and ready for listing. The professional staging was incredible! They cleared out everything, organized and scheduled all the contractors, took care of all the unexpected things that almost always come up, got it ready for listing, listed, shown, brought in a record setting offer we were glad to accept, worked with the Buyers Agent through the closing process, and brought it to close in about 7 weeks! Unbelievable! All the paperwork was done via the internet! How amazing and convenient that was! With our sincerest thanks, Chieko and Kevin Golden read more

We were recommended Aileen and Katie by a friend with the following statement, "I'd trust them with my children." After buying our first home with them, I entirely agree the sentiment. They made each step of the buying process as painless as possible (of course, this is Bay Area real estate... pain-free is not possible). They sat with us before we'd formally begun our search to explain the process. As a first time home buyer, this conversation was invaluable. It anticipated a lot of questions I would've had early on, and enabled my husband and me to be more decisive about what kind of offer we wanted to put down and why when we saw homes we liked. Once we were looking, Aileen came out with us on our first set of open houses to point out pros/cons of each property, giving us an idea of what to look for on our own. Aileen and Katie's skill really came out once we got into contract. We ended up dealing with a less-than-ideal selling realtor, and I was so impressed with how swift, tactful, and clearly well researched their communications were with him on our behalf. I felt that if there was information to be had, Katie and Aileen had it. Something else I'd like to point out is that while Aileen and Katie are sharp and on-point (they really don't intimidate easily), they do so while defying the "shady realtor" stereotype. We met plenty of slick characters while out house-hunting, and I kept thinking how uncomfortable I'd be if those were the people representing me as a buyer or seller. There were zero times in the process when I felt that their primary interest was just to make a sale, and zero times when I felt anything but confidence that they would represent me well. I highly recommend the two of them. read more

Aileen and Katie are the BEST. Trustworthy, deeply experienced, well-respected, insightful, and a blast to work with. 8 years ago my husband and I moved to the Bay Area from New York City. We didn't know the area at all when we were introduced to Aileen, who became our dedicated guide to discovering new neighborhoods. I can't begin to tell you how much time she spent driving us around to look at properties and educating us about the area, as well as the buying process and strategy since we were naive first-time buyers. We quickly bought a house in San Jose and happily started a family there. Fast forward to earlier this year, 2017, when we decided it was time to move again. Our first call was to Aileen. She helped us sell our San Jose house (which had wildly appreciated in the 8 years, lucky for us) inside of 60 days from starting the process to closing, which even included a quick round of renovations. She and Katie gave us incredible advice on everything and held our hands through every step. The house sold after 4 days on market and closed without a hitch. Yes, it's a good market in San Jose right now, but no doubt the speed and very satisfactory sale price came from the insight, effort, and incredible reputation that Aileen and Katie have. All that said, the best part about them is that I would trust them with absolutely anything. They are honest, ethical -- and a ton of fun to work with as well. We'll have to move again in a few years just to have a chance to hang out with them again. :) Katie and Aileen, THANK YOU! -- Megan and Jack read more

Aileen and Katie helped us sold our condo in MTV recently. If I could, I would give them 10 starts. They are very detailed, professional, very experienced and so kind - simply the best! They took care everything for us from big to small and beyond. When they saw there was an issue in the complex which could negatively impact our condo's value, they reached out to the HOA manager and board not only raised the issue, but also brought the solution with very competitive bids to the meeting, talked to the board member who absented. Finally they won the board majority support and selected their vendor, fixed the issue timely. It was amazing, obviously they go beyond and above our expectations, just couldn't believe it. During the process from the beginning to the end, they provided us very high standard service, supports, made the whole process very smooth and worry-less. We felt very safe with them: Aileen and Katie worked together seamlessly, they always had strategies to deal with unexpected situations and handled them in our favor, always provided enough information which adequately helped us to make the decisions easily. They always updated us swiftly with every important fact in details, we had never felt lost and wondering during the course. We just can't say enough as how good they are - simply the best! Very nice people :-) Would strongly recommend Aileen, Katie to anyone. read more

Aileen is awesome. She: - Is a savvy marketer: from staging to advertising to having a pulse on the market, as well as a great strategy to maximize interest - Is trustworthy and a hard worker. She took care of all the details so I did not have to. There was a ton of work, from fixing up the place to dealing with difficult people, sensitive/legal issues to address... and she took care of it all! - Is self driven and needs no supervision. I literally met her in person 3 times: First time, to Interview her. Second, to decide which offer to accept and sign the paper work. Third, to close the deal. In between, came everything else! - Was sensitive to my needs. I had some limitations, and she went beyond my expectations in overcoming them. Both of us came ahead because of her attitude. Katie was in the background, but it is obvious she was doing a lot of the heavy lifting. They do mean it when they say 'Team' Labouff. I highly recommend these wonderful, honorable people. read more

After several years of renting, my wife and I decided to buy our first house. In our minds, we knew how our dream house should look like but here in the bay area, it wasn't easy to find. Aileen came well recommended by a friend. We sat down with her and immediately felt safe - very important for first-buyers like us. From this point, Aileen was always there for us: answering every small or big question, taking another look and another look on properties we liked. Aileen always say things as they are. What can work and what can't. Helping us assess small fixes, remodeling and add-ons. When we finally did find the house of our dreams, Aileen did everything she could to help us win it. The process was seamless, mostly online. We even managed to close faster than expected! We strongly recommend her to any buyer in the area, she's our angel. read more

Aileen and Katie have to be the best mother - daughter team in the history of mother - daughter teams. When the renovation on my condo hit a rough spot I contacted Katie. Katie explained to me who would probably be the likely purchaser of my condo. She then explained the style and color scheme that would attract the most potential buyers and fetch the highest sales price. Aileen knew all of the right handymen, painters, plumbers, electricians, etc. to beautifully finish the renovation and get the unit on the market in a timely manner. Open house weekend came and there were lots of potential buyers to tour the property. I received an offer over the listed price and we were in escrow in about a week. Thank you to Aileen and Katie. I couldn't have completed the renovation and wrapped up the sale with such a good price without them. read more

I have no reservation in giving Team LaBouff a five-star rating. Between the two of them, selling a house I dearly loved in order to move across the country was accomplished as painlessly as possible. Both ladies are very knowledgeable and experienced in house sales in this area, and any advice I was given was always spot-on. If Aileen was unavailable, Katie was right there, able and ready to step up to the plate. The support staff they brought in (stager, handyman, painters, house inspector, etc.) to prepare the house for sale were all experienced professionals whose work was excellent. The house sold quickly and for a very good price. Anyone selling or buying a house in this area couldn't do better than sign with Team LaBouff. read more

Aileen and Katie made the sale of my grandmothers home very easy. My grandma could no longer take care of herself due to the development of Alzheimer's. My family ended up deciding to move her to our home and sell her house. The resources Aileen and Katie had at their disposal to make the house sale ready made this process stress free. They were also sensitive to my family's emotional ties to the house. The fact that we were able to sit back and put everything in their hands was greatly appreciated by our family. Aileen and Katie were very attentive, persistent and easy to work with so I recommend their services to anyone selling OR even buying a home. read more

I bought my Mountain View home with Aileen and Katie. It took a few good months (I am very picky), and throughout the process they were always supportive, patient, and responsive (quick to reply to text and/or emails late evening or early morning). I ended up buying an off-the-market home that Aileen found through her excellent connections. To top that off, Aileen and Katie sold my condo for an amazing price with multiple offers. The team took care of touchup painting, staging and all the small yet important details that led to an excellent selling price. I am highly recommending Aileen and Katie! read more

Katie Williams has managed my property in Menlo Park since April 2013 and during this time she has been amazing. Katie has a well vetted list of resources, from plumbers, handymen, electricians, painters to gardeners. Whenever my tenants have had a problem from a dripping kitchen sink faucet to the hot water tank going out on a weekend. Katie's list of professionals ensures the repairs will be taken care of quickly and not causing to much inconvenience to the tenants. If you are looking for someone to manager your property I highly recommend Katie Williams you will not be disappointed. read more

We worked with Aileen over a six year period, through the purchase and sale of our Mountain View home. She is always professional, accessible, and gives smart and practical advice. Even in the intervening years, when we weren't buying or selling, she was always available to discuss the market, give her opinion on ways to improve our house, connect us with contractors, etc., and has been a great friend and resource. We also recently started working with Katie and she has been great as well. We highly recommend the Williams-La Bouff team! David & Chrissy Los Altos, CA read more

I just sold and closed on a Mountain View condo with Aileen and Katie representing me. They made it very easy for me and with good advice and good marketing, I had multiple offers, all over asking. They shared all aspects of their marketing plan as well as the results while it was in process. Everything was transparent. All aspects were explained well, too. They are very responsive and kept me informed through the whole process. a very pleasant experience. read more

Used Aileen and Katie to sell my condominium, Both are superior real estate agents. They identified minor repairs and upgrades that I needed to get top dollar for the unit. They got the estimates and arranged for all the work, while I was travelling overseas. When I got back the unit sold for the highest price of any of the 2 bedroom 1 bath units in the complex. Whether you are buying or selling you won't find better agents read more

This is an excellent team, very professional. If you are looking to sell your home, this is the kind of team you want to be working with. I also must add that this kind of excellence is very hard to find . We were extremely satisfied with their attention to details and knowledge base. They definitely went above and beyond for us . We will definitely be happy to work with them again. read more

Aileen and Katie (Team LaBouff) were absolutely fantastic. We were struggling with selling our unit. In a very short time, they facilitated all of our renovations and preparation, re-listed the unit, and completely turned it around. They did everything! Truly a team of experts. I cannot recommend them strongly enough. Professional, expert, and communicative. Top marks! read more

Katie Williams has helped me win a competitive Los Altos school district home with her cleverness. Without running into a full blown bid war, she spoke with the seller and convinced her that selling to us will supports a good cause and give her something to smile about. Thanks to her, our kids will attend good schools and the price was just right. read more

It was with great pleasure to work with Katie and Aileen! They're amazing! They're very detailed oriented. They build a strong rapport with all parties involved to make the job done efficiently. They go above and beyond to help you find your perfect home! I'm in love with mine!! Thank you Aileen and Katie for all your hard work!!! read more