Both realtors in a recent real estate transaction were from this office. Poor communication,…read moresellers agent was so rude and disrespectful about everything and our agent was recommending contractors that were poor and damaged our property and our neighbors property. While some agents here may be good, the ones we encountered were not. Interview multiple agents.

Just sold a house in los altos and Shelly Potvin and michael Sutton were exceptional. This was a…read moredifficult situation where the resident had been in the house for 60 years and so it was a difficult sale for the seller. On top of it the corona virus just hit disrupting everything. Michael and Shelly were the most professional in these unprecedented times moving the process along despite the challenges. They are a great team and have a top notch support team of vendors.

Fantastic work, very quick response time. Sue lee was able to get back within just a couple of…read morehours and was able to offer competitive rate from citi for mortgage.

I highly recommend Sue at Citi! She is professional, incredibly responsive, and genuinely cares…read moreabout her clients. Though I couldn't finish the process with her this time due to my own situation, I will definitely reach out to her again in the future. If you're looking for a supportive and expert loan officer, Sue is the person to go to. I'd work with her again!

We've used Lisa Nite at the Saratoga CTT office for years. Highly recommend! Lisa and her team…read moreare awesome, willing to go above and beyond for our clients. Escrow officers don't get any better than this.

We had a really bad experience with this title company. We did our refinance and would like to add…read morea name onto the title. However, the employee forgot to add the name onto the title. After that, they asked us to do it by ourselves because the escrow account had been closed. They promised to prepare the documents for us, but the documents were lost in the mail. Finally, they sent us two different sets of documents. When we asked which one we should use, they said they did not know and refused to help us any more. There are also a lot of discrepancy, typo and mistakes in the documents. This should be their responsibility to help the client to prepare the document and finish the work. They did not do that and even cannot give client sufficient advice.

I wish I could give zero stars, but unfortunately that's not an option. If you ever see Silicon…read moreValley Heights, and specifically Kelly's name listed as an agent for a home you are trying to rent, do yourself a favor and run the other way. We had a horrible experience just a few weeks ago. There was a listing on Zillow for a home I was really interested in and I immediately reached out to Kelly the same hour it was listed and was able to set up a time with her to go see the space. She initially was responding quickly, and set up a time and met with us at the location. We chatted with her and let her know that we needed to move ASAP which she said she would mention to the owner, and we are ready to move in as soon as the house was finished with the touch ups she mentioned were needed, complete. Everything seemed to be going very well and Kelly seemed nice and like she liked us and wanted to move forward with us. She said that was great and that obviously the owner would rather have someone move in sooner than later. I asked about the process and how it works, and she said she would send the application over to my email to fill out, and if everything looks good, then she would forward it to the owner for approval. Once applications were submitted and background check fees paid ($47 each I believe) She acknowledged the receipt of my husband and I's applications, and let me know that she will be forwarding to the landlord for final approval. She told me that the home will most likely be ready for move-in about a week from the date that we saw it. I told her that was no problem and that should work for us. Fast-forward a couple of days I didn't hear back so I reached out to her and she said she still hadn't heard anything from the owner, which was strange. Kelly said she would reach out and let me know, which she didn't. Two more days pass and I reach out to her again, and yet again she says she hasn't heard anything. She says she will reach out and update me. And of course she doesn't. The following day I reached out to her, letting her know that I needed to continue my house search if this was a no go, and that I needed to know what was going on. She tells me that the owner ended up going with another applicant. Not once during this whole process, did she mention that she would be sending other applicants to the landlord or that they were considering other people. When someone tells you they are forwarding something for approval, and give you an actual move-in date, it kind of insinuates that they are most likely going to move forward with you. I asked her why my application was not pushed forward immediately if I was the first one to see and apply for the place, and she said yes, you were, but there were more showings with my partner Angela and so I just sent waited and sent them all together....!!! I asked her why they didn't follow the first come first serve rule and push my application forward and according to her "that's just how they do things at the company." Which I didn't buy, and was not really an excuse that made sense to me. My thought is she didn't send my application in the first place because she wanted to give it to someone she knew, or she's racist and is discriminating based on the way we look/religion we follow (We're Muslim) and didnt want to rent us the place. So from the beginning she was lying to me telling me she was following up to see if the owner had looked at my application and then later on tells me that she just ended up waiting and sending all the applications together. So obviously, she had not sent in my application immediately when I turned it in. There was so much lack of communication and clearly understanding on her part. I don't know if she's new or if she just doesn't know what she's doing, but Silicon Valley Heights, you really shouldn't hire incompetent people to run your showings. Absolutely terrible service, and treatment-you guys should be ashamed of yourself for wasting peoples time and money

Do not waste your time and money with these scammers. They are most unprofessional management…read morecompany I've ever seen. They will waste your time and money. Will charge you for background screening and at the end a week later they'll tell you landlord gave rant to someone else, without even giving you a reason. Total scams. They living on your screening money. Imagine if they do it to 10 families every day in a single property, how much they will make every day. I'm very sorry I wasted my valuable time with them.

No choice but to use them as my agent works at Coldwell Banker, which is right next to this branch…read more No update or whatsoever on the transaction. Took whole week to get a seller estimated

We have bought, sold and refinanced multiple times and this is the worst escrow office we have ever…read moremet. I was selling a house this time. We accepted the offer on 5/19 and was scheduled to close on 6/9. Susan Sayers from this title company was the person who handled our case initially. However, she went on vacation on 5/22 to 6/9. Really? Why did they have someone who was going to go on a vacation in 3 days to handle our case? We actually would be fine with this if everything went smoothly. Hell no! Before we came into contract, we had a question regarding the transaction of selling house. Our agent asked Susan Sayers and was given a clear answer. However, after Susan Sayers went on vacation and Robyn Sayers took over our case, Robyn refused to give a clear answer. We were okay with what Robyn did if this was an isolated case, as the question was tax related. However,they should have known the answer to our question, as long as they handled same situation before (and we believe that was why Susan was able to give a concrete answer). We mentioned to Robyn about what Susan told us, but was told that Susan was not reachable since she was on vacation. Yes, one shouldn't be disturbed during his/her vacation. But shouldn't she/he pass the work to the colleague clearly before going on a vacation? We had to spend hours trying to confirm what Susan told us. We were scheduled to sign the seller' documents on 6/7. Usually, we would expect to receive the estimated seller's statement one or two days before signing. But guess what? We received this document right on 6pm on 6/6. Should we have any question regarding the statement, who should we turn to for help? Or should we delay the signing in this case? The buyers were scheduled to sign on 6/8. We asked if we could leave the door key and garage opener at the escrow office, so that we wouldn't need to go to the property just to drop off the keys. They said no. Well, they charged me almost $2k and refused to keep the keys for me for one night. Okay, the last thing. What does "close" mean to a seller? Does it mean turning in the key and losing the house ownership? I guess no. It means that we should receive the funds on the day of close, right? But to this company, "close" simply means getting their work done, taking the money and walking away. Like I mentioned above, we as the seller signed on 6/7 and the buyers signed on 6/8. But the title company actually finished all the documents at 4pm on 6/9 and initiated the wire transfer after that. Of course, we didn't receive the money on the day of close. 6/9 was a Friday. We still didn't receive the funds at noon on the next Monday. So we called this company and asked them to trace the money. All we got was to keep waiting. They simply didn't even want to make an extra phone call for us after charging $2k from us. Maybe all I mentioned are detailed things and may not matter to some people. But it is the details that distinguishes good and bad companies. All I can tell is that this is a company who wouldn't want to take any additional responsibility no matter what. They are very self-centered and definitely below the average of all the title companies we have used. We will make sure to never use this company again and would recommend everyone to avoid them. They only had 3.5 stars before my review and most title companies have 4 to 5 starts. I guess this tells something.

If you are looking to buy or sell in Santa Clara, you cannot do better than choosing the Genesis…read moreTeam on Aldo Avenue. I have sold a place with Mike and bought a new one; then, when I lost my husband, Mike and Jorge helped me sell that place. Mike, Jorge, and the Genesis team are competent, honest, and loyal to their clients. They want more than to sell or buy a house. They want to be sure that your transaction is right for you. The members of the Genesis Team are trustworthy business associates who have earned their reputation for expertise, reliability, and dedication to their craft.

Unfortunately, for us, this property management company did not help us at all. We applied for a…read morerental property in Santa Clara that was on the rental market for 3 months. We were the only applicants to this house. I applied for it after a showing. We were the only applicants as no one was showing interest. Probably because for a house the square footage inside was only less only 1025 sq feet for a 3 bed 2 bath and master bath was majorly small. None the less, we loved the front and backyard space and 2 car garage. However, gone are the days that all you needed was great and excellent rental history and your job was your credit. Most places work with people with low scores with either a higher deposit or co-signer. Some will be okay as long as rental history is great and our was excellent. But this particular company from start to finish barely responded, and then Tyler asked if we could get a co-signer to boost the approval from the owner. I wasn't sure at first if we could find one and let him know if we cannot, I would have to withdraw I cannot find one. But a couple of days later, I did find a co-signer and let him know she put up her application as the co-signer and paid the fee. Of course, we had a time crunch of November move out/in. Tyler did not get back to me in a timely manner that I had to text, email, no one even answers the phone, and when he did finally respond, it was always he was waiting for the owner to get back to him. We waited over 2 weeks and sometimes if I was lucky, I would get a email back but always the same reason, never a denial or congrats approval. As a matter of fact, no one ever ran my co-signers credit. We paid over 126.00 in rental app fees. It's sad, that No one went above and beyond and they kept saying to wait, wait , crickets and wait. All the while, most places let you know within less than a week. Tyler then says if we needed to know right away to try elsewhere. Like really? I noticed it was getting fishy when we were getting sparse email responses and 8 days ago that just did not bother to reply anymore. Nothing just crickets. I was so disappointed and then I noticed it was not listed today again, 8 days after I asked if the owner would approve us yet. No one answered that email and now it is rented. Can you believe that? We waited all this time and we were the ones who applied first as the first come first serve basis and now it is rented? We never even heard a denial or that owner said no or an approval. They literally just gave me excuses and waited for more suitable applicants to finally come along instead of telling me anything. Only they are considering us at first, and just waiting on owner. So, the owner approved someone else so fast? They did not even call our references. Just took our application fees and bumped us off until someone else would finally come along. We pay our rent on time, never late, no evictions etc. Credit was a little low due to divorce and past Covid 19 lay offs with my son in 2020. But that was all. This place was not honest with us, or direct with us and we missed out other nice homes waiting for the response and to see they rented it was so bad.

I worked with Kelly Nicolas to sell my home in Woodside in 2025, and unfortunately, my experience…read morewas extremely frustrating from beginning to end. At the outset, she assured me that she could have the house fully prepared for sale within two weeks. In reality, the process was poorly managed and lacked proper planning. Instead of ordering inspections early--when there would have been time to address any issues--she waited until after the home was staged. This created significant complications. For example, our septic system issue was only discovered late in the process, resulting in a bobcat in the yard during the first agent tour and the replacement had to go into the condition of the escrow. Additionally, plumbing problems surfaced after all staging furniture had already been installed, turning what should have been a smooth preparation into a stressful and chaotic situation. These issues could have been handled far more effectively with proper sequencing. I was also advised not to make repairs, based on her view that buyers--not sellers--should invest in improvements. In practice, this approach felt short-sighted and did not serve our best interests as sellers. Overall, the experience lacked professionalism, foresight, and sound judgment. While she may have a strong reputation publicly, my direct experience--and conversations with other agents--suggest that the reality of working with her can be quite different. I cannot recommend her based on my experience.

Keri is THE reason we were able to smoothly sell our home and buy again in Menlo Park. From start…read moreto finish, she exemplified everything we could possibly want on our side: honest, hard-working, dedicated, super-sharp, easy to work with, efficient, resourceful... I could go on an on. We interviewed several agents with Keri being the last one and ended up as our top choice, mostly because of her in-depth knowledge of Menlo Park, her track record, and her brutally honest yet friendly and professional approach. We hit it off with her from the start and she worked every possible angle to put us in the best situation for both our sale and our buy. Timing could not have worked out any better with closing dates (of the sell and buy) being a week apart with us being able to rent back our home for 1 month while we worked to get all the necessary work done on our new home. Through it all, Keri deftly worked her magic to guide us through every step of the way (offers, counter offers, inspections, recommending contractors, scheduling them for bids and work, and everything else in between). The whole concept of a home sale and subsequent purchase with the risk and uncertainty all the way through is always overwhelming and stressful. With Keri and her team, especially Tracey coordinating, you can rest assured that you've got the best team on your side to take care of you and your family. I wholeheartedly recommend Keri to anyone. Thanks again Keri. You are the best. The best!

When we hired WEC 10 years ago for site survey during our house remodel, they were very responsive…read moreand professional. We were very happy with the work, so we hired them again 3 months ago for an ADU project for site survey and drainage plans. Even though a lot has changed since COVID, one thing haven't changed is how WEC works quickly and professionally. When my builder made some errors for the foundation setback, Ed not only provided really great suggestions and options, but also provided expedited service to get our project back on track. I highly recommend WEC, especially when building permitting and inspections are getting harder and stricter. It is great to have someone with such attention to details and flexibility on your side!

Ed did boundary survey for my property. It has been a very pleasant, carefree experience. He is…read morevery professional and knowledgeable of the area. My property is an old corner lot and abuts a school. I had some questions about the easement at the side yard, which directly affects where the setback line should be. There is quite some work to look up the records and check the city ordinance. An added complexity is that my water main valve is not on my side of the fence, but in my neighbor's front yard. It can be a potential dispute on boundary with a neighbor. Ed was able to figure out the reason. The final document is very detailed and indisputable. Overall Ed has been very friendly and easy to work with. He is certainly very busy, which I'm not surprised at all given his solid experience and high quality of work.