Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

Dr Brandau got me seeing clearly again:) If your in need for top notch eye care he is the man for…read moreyou.

I went for an eye exam yesterday and was pleasantly surprised at the advanced technology here…read more Dr. Becky Mann was very informative and sweet and was very detailed with what was going on. I will definitely recommend any of my family members and friends.

Great service when I needed them the most. All of the staff was friendly, inviting, and prompt. The…read morespace is very classy and well kept

My husband and I came here for glasses during Covid. They scheduled an appointment to look at…read moreglasses so we were the only ones in the area. The optician was very helpful without being pushy, and she was happy to look up insurance prices and options. Not a huge selection of glasses, but all high end brands - coach, longchamp, Kate spade, etc.

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.

Do not go here. I got an incorrect prescription. took a week to get a return phone call. when I…read morecame in they just wanted to "adjust" the prescription. I demanded to be tested. I said "since we got it wrong the first time shouldn't we make sure it is correct the second time?" needless to say they charged me for different lenses.

Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

Super nice people and they got me in quickly. I forgot my contacts and was on vacation.read more

From the owner: Our eye doctors care for patients of all ages. In addition to seeing patients for routine eye exams…read moreand contact lenses, we provide expertise in cataract surgery, LASIK and other refractive surgeries, diabetic retinopathy, glaucoma, macular degeneration, and strabismus.

The staff was very friendly in taking care of my needs. Thank you I will be going back and I will…read morebe telling all of my friends of my experience also. I was very pleased with my visit.

I had an eye exam with Dr. Mays today. It was my first time doing one. It was great he and his…read morestaff were super friendly and professional. And the price was not bad at all.