I had an amazing experience with the folks here at Tech Grove. They were fair in their pricing, quick, and amazingly friendly. They were recommended to me by the folks at the Apple Store and they saved me several hundred dollars. I highly recommend them to you and they only work on Apple products. read more

These guys are awesome! They have helped me twice now and I can't say enough about them. Super nice, totally knowledgeable and they get it that you need it quick! Save time, save money, save your sanity - head to Tech Grove read more

Just want to say how great it was for me to happen upon this company. I needed a replacement screen for my MacBook Pro. They assessed the issue, checked my OS, did a systems check, and then we discussed my options. We agreed to replace with oem screen, but they had to order it in. Uh-oh, how long? Just a day or so. Well, it came in on time and I returned with my computer in the middle of the morning on Friday (had to back up the thing to my time machine). By the time I had finished running errands and grabbing some lunch I get an email my computer is ready! Wow! I'm a big fan of Techgrove now! Thanks guys! You were great! Sean Mahan read more

Have had good luck with assistance from tech grove when tech repair or service is needed

They helped me with the recall for Apple Mac book pro keyboard issue! They are professional and willing to help and answer your questions.

You couldn't find a more unimpressive storefront than this one but what a treasure Other World Technology is! I dealt with Trent and with John in getting my Mac laptop hard drive replaced. First off, it was nice to go into a place that didn't immediately tell you NO! They will not work on Macs. I was given an estimate for the work over the phone and when I came to the store. When I mentioned a possible warranty it took John approximately five seconds to look that info up. They promised the work would be done in a day...and it was. My computer is back and good as new. Mostly because it pretty much is new, with a hard drive replacement. Seriously, both the guys in this shop are knowledgeable and very pleasant to deal with. I watched them interact with people over iPad problems and computer woes and all manner of technology problems. They clearly know their stuff and for Mac users, it's nice not to have to wait forever to get serviced. They do take appointments but I was seen quickly, even without one. This will be my go-to place now for any computer problems in the future. read more

WE have used Techgrove / Johnny Appleseed on. couple of occasions. Overall experience has been mixed. My wife took her iPhone in for a new battery, Service was pretty good and price reasonable. I took my Apple Watch in for cracked case. They did advise me that they did not believe it would be covered, but were helpful in getting it sent into Apple. When the watch came back, Techgrove indicated that it was not covered under warrantee. Before picking up the watch, I contacted Apple Support. After discussing what had happened with Apple Support, Apple Support agreed to, and issued a one time exemption for the repair and contacted Techgrove. When I went into to pick up the watch, Techgrove refused to honor the credit. They told me billing was already done on it and absolutely refused to consider permitting the exception, even though it was approved by Apple. Very disappointing experience. I did work with two different reps, one when I dropped off the watch and a different one when I picked it up. Not sure if I would go back. Definitely would be hesitant to recommend them, at least Apple Watch related issues. read more

I was hoping that I wouldn't have to write this review... Let me begin with the backstory. I first brought my MacBook to TechGrove in March (on a recommendation from a friend) to have the iOS software reinstalled. The staff was really friendly and promptly took care of me. However, I was told that I was using the wrong power cord for my MacBook Pro and was given a recommendation by the employee who returned my laptop to me. I was hesitant to take the recommendation because it was from a 3rd party seller on Amazon and I have always been told to only buy the proper Apple chargers (or else...) But he assured me that it would be just fine & even sent me a link to the specific cord he recommended by email. He sent me on my way and although I was weary of the third party recommendation, I was pleased with the service I had received and decided to trust the advice. My MacBook is a 2015 and I've *luckily* never experienced any issues with it in the 5 years I have owned it. Now fast forward to the end of June. When I tried to plug my power cord in, the computer was not charging. The light on the charger would not even turn on. I had my old charger and tried it as well, but same thing. So I brought my MacBook back to tech grove late June/early July and explained the issue. They took it in, did a diagnostic test, and determined that the logic board had failed. It turned out to be an unexpected, pricey repair at nearly $500 for the part plus labor. It was a bummer, but oh well, these things happen right? I used my MacBook for about one week until I noticed that the same issue was occurring: the charger was not even lighting up. I brought my MacBook back to Tech Grove and tried to address the issue again. Same thing: failed logic board... after only 1 week. Tech Grove replaced it again, and sent me back on my way. The next time, it was only 1 day before the same thing occurred. I brought it back, and diagnostics showed it was the logic board, yet again. This was starting to get frustrating, but I was still being patient and understanding of the situation. At this point I've explained the backstory and the charger that was recommended to me by a Tech Grove employee. I was asked to bring my power cords to the shop to determine if they were the problem (I had already offered to do this, but was told the diagnostic would be enough to figure out the issue). Six visits and several weeks later, I'm really hoping to have my computer back & fixed for good this time. I received a call that during their diagnostics, they had finally determined that it was the third party amazon power cord causing the logic board to fail. I picked my laptop up for the third time, now on the fourth logic board, one month later. While I may have been somewhat naive to take the recommendation, I do feel that Tech Grove is partially at fault for this. When I asked if there was anything they could do to work with me and take some responsibility for a direct recommendation of an employee, I was told that there is nothing they can do for me. I get the feeling that this employee no longer works here, so they don't feel like they should be held accountable for advice he gave. I'm not asking for a full refund, but a $500 repair based on poor advice given from [even a former] employee does not reflect well on the way you treat your customers. I wish Tech Grove were able to take some responsibility for this, and at the very least meet in the middle to make it right. read more

I took my Mac book Air in for repairs and they were so super helpful and fast and Tyson was great! Definitely highly recommend over a chaotic hard to get in Apple store and definitely recommend over Best Buy geek squad! read more

Amazing! Willing to help!! Clean waiting room! I did not have to wait for help, very prompt! Highly suggest! Gave me possible cost in the future if the problem continues and cannot be resolved! read more

The iPhone repair shop of witchcraft and wizardry would be a more fitting name. Except the dark magic is human mishap, and John and his staff's (one other technician) skills are more jedi-force like than result of some lucky incantation. All nerdiness aside, when I decided to let my phone go surfing on top of my moving car without realizing it, let's just say I was in need of iPhone repair once I figured it out and found it a mile away. It was Easter Sunday so I called Lil'Johnny Appleseed and left a message expecting a callback the next day. I could not have been more wrong. John himself called me about 20 minutes later and while I declined making an appointment at that time-due to sticker shock on the price-he was super helpful and not frustrated to have to call me on a Sunday at all. After some research into other businesses, I realized that John's prices were comparable, so I called back and left a message/scheduled an online appointment for the following day. John not only called me back first thing in the morning before office hours, he also agreed to meet me to let me drop off my phone before his business hours so that I wouldn't have to ask off of work to drop it by. He assured me it'd be fixed by the time I was off by 3pm and he stuck by his word. John seems to be a man of his word in other areas, as I accidentally paid him an extra $20 and rather than assuming it was a tip or just taking it, he called me asap and stayed there so I could come get it. I was a giant pain in his ass during all of this, I'm sure, and would have given him a $20 tip, but sadly I couldn't afford that after these repairs. He will be getting a card with a gift card in it as a thank you but not for $20 unfortunately. Price-wise, savvy Yelpers may find that Johnny's is a tiny bit more pricey than the competition. I asked him if he price matched or asked what he did differently to make the extra few dollars worth my time, and he said that his cost to buy the screens/tools to repair is over $200, so his profit is about $20-$30 when all is said and done. Considering the way he rushed me in and beat the deadline he had set for getting the phone back to me, plus my phone seemed brand new/was cleaned, I think his repair services are worth every penny! He even recommended what kind of case I should purchase to help keep this from happening again. Odd name, superb skills, and spectacular customer service. These are the key points to remember when you find yourself looking for quick and professional iPhone repair and see Lil'Johnny Appleseed's business listing in Yelp. They don't have many reviews, but honestly, aside from the fact that I didn't exactly have repair money budgeted, this was an extremely positive experience in response to a less than positive phone mishap. read more

I took my iPhone 4S in to fix the shattered front screen. It didnt take but about 30 min. for the girl to fix it. I had contemplated buying the parts and fixing it myself, there is no way I would have been able to keep track of all the teeny tiny parts they had to take out. She put the whole thing back together did some testing and noticed a small spot in the corner, so she completely took the phone a part again, fixed the issue and it was good as the day I bought it. I appreciated that the tech wanted it to be perfect before she sent it out the door. This little shop was helpful, reasonably priced and quick! I would totally recommend Lil' Johnny Appleseed :) read more

Amazing service. Dropped my MacBook Pro off for lid replacement, and it was done in an hour. Maybe I brought it in at just the right moment, but even if these guys had been waiting for work, an hour is an incredible turnaround time. Price was more than fair for the job and the speed. And the part comes with a year warranty. When I have more work to be done on my Apple products, I know exactly where I'll go. read more

After the home button started to flake out on my AT&T iPhone 4 I went to Lil' Johnny Appleseed to see if it could be fixed. John did the repair while I waited and did it quickly and efficiently. Just what my iPhone 4 needed. After the home button fix, I noticed decreased Wi-Fi range after returning home. After a few emails and some troubleshooting, John was professional and stood behind his work, took another look at my iPhone 4 and corrected the issue immediately. A quick test before I left confirmed that the issue had been fixed. John's prices are fair and I would recommend his services to anyone needing iDevice repairs. He also offers Macintosh solutions as well. read more

Absolute class; these guys are knowledgeable, friendly, and efficient. They are, without a doubt, the number one choice for Apple products service in the KC Metro. I got clear answers and constant communication, and if the shipping company bringing them parts had been more efficient, would have had my device fixed overnight with no problems (but I'm not going to ding them for the fact that the company that brings their packages was delayed). read more

I just wanted to say how happy I am with my experience getting my MacBook Pro fixed here. I myself work in IT and have some experience working on Macs, but I needed to get my device fixed under warranty, and I didn't want to deal with the hassle of waiting around in a crowded Apple Store. The service was, all in all, top notch. I am especially impressed with their documentation of the work done. When I somewhat aggressively challenged the assertion that there was water damage on my machine, I was immediately offered clear and concise photographic proof. The professionalism, courtesy, and workmanship of Terry and John are second to none. Should I require further warranty service on any of my Apple devices, I will certainly come here before I deal with the Apple Store in the future. read more

Most 9-5 places are closed by the time I get off work and it makes it a real pain in the ass to do something like get your phone fixed. I left work early and was pleasantly surprised with Lil Johnny Appleseed. The associate took my phone and asked me if I had about ten minutes. She took it apart, found several problems and missing parts and fixed my phone up good. Keep doin what you guys do. read more

A female technician replaced my cracked iPhone 5s screen in 15 minutes..it was amazing. I even came in earlier than my appointment and there was no hesitation to begin working on my phone. Great customer service, quality repair work at a good price. I'm a happy lady. read more

Tyson was knowledgeable and very professional. The turn around time was amazing. I highly recommend him! Thank you so much.

For all of you with little cracks on your phone, paper cuts on your cheeks and thumbs Help is here. 9 minutes... Woohoo! They said it would take 15 minutes to fix my 5s over the phone. When I got there I was greeted by a friendly gal who took my phone and went to work instantly. 9 minutes later I was swiping my card and heading home. Seriously it takes more than 9 minutes to get through the line at Walmart. read more

I needed my Macbook Air battery replaced and needed my computer for work. Everywhere I asked quoted me at least 5 days up to 2 weeks. TechGrove was able to replace the battery overnight and get it to me in less than 24 hours! They even fixed a broken key I didn't know I had. They are the best, have the nicest employees, and are super fast! read more

BEWARE! This place is a joke. My wife took our iPad here last month to have the glass replaced. It just had a small hairline crack, fully working and in good overall shape otherwise since it was in a Lifeproof case. When we got it back the screen started to lift up slightly and could see dust or fine glass shards forming underneath - not to mention a weird smudge in the glass. When my wife called she was told to bring it back so we did, got it back and now it's acting all glitchy. Called again and asked to bring it back. This time we took it to Phone Medics since they are closer and they said the plastic flap holding down the a "digitizer" part of the screen that controls touch said it was broken. So now I had an iPad that is going to cost more to fix. It's apparent the damage or sometime occurred after. It seemed to me that an accident occurred during repair and of course this company doesn't stand behind their work to make it right. Sometimes you have to learn an expensive lesson. I'll be sure to get my "money back and satisfaction" by letting others know that if this place screws us they quickly pull out the fine print to wash their dirty hands of all responsibility. read more

Had a dreaded MacBook Pro swelling battery. TechGrove replaced it quickly -- actually, very quickly -- and for a very reasonable price. I could go on but I just highly recommend these guys. read more

PLEASE SHARE & REVIEW THIS SCAMMER He deletes negative, valid reviews and has hidden the reviews option on his Facebook page for a reason. There's your first clue. I took my Mac computer to be fixed on October 17th. All it needed was a $180 fix. The computer wasn't connecting to WiFi so they tested to see if it needed a new "motherboard" or just an "airport card". The following week, I got a call confirming that all it needed was an airport card. The piece was due to arrive in a few days. All I owed was $180. All is well, right? Holidays and crappy weather came and went and I finally had time to go down and pick it up while I was in KC. I arrive to pick it up and John Lochert says, "It's been abandoned... anything left here for 30 days gets abandoned for parts." Cue my disbelief and rage. He said, "it's in the email". I pull up the email. NOWHERE did it say in the confirmation email that there was an abandonment policy. "It's in the work order email," he says ... Sure enough, in a separate email, weaved in with other legal terminology, it says items not picked up within 30 days are considered abandoned at owners discretion. Why didn't anyone call me?! Why didn't anyone tell me this when I dropped it off or when it was almost at 30 days?! I didn't get a single courtesy email, text or phone call telling me that this could happen. He had no excuse for that. Instead, this scam artist hides behind the small print of an email (SEPARATE from the initial confirmation email) and SELLS YOUR COMPUTER. I don't get a dime for my computer. How can he SELL MY PROPERTY but not give me a dime for it?! I don't get a hard drive with my kids' pictures, videos, or my book on it. It's gone. Like it never mattered. How does this guy sleep at night KNOWING that their customers might not be aware of this policy. KNOWING that they're giving away people's expensive and valuable possessions. I am disgusted and devastated. And now I'm heartbroken knowing that those pictures, videos and my book are gone, forever. Do yourself a favor and just take your things to APPLE. read more

Took my iMac, with a dead hard drive, in for repair. I had an external hard drive, fortunately. They fixed my machine in one day, including downloading from the external drive. It works! Mine is an old computer and this involved getting several parts as well as a solid state drive. Wonderful results, wonderful service. Thanks! read more

These guys are AWESOME! I spilt water on my Macbook Air for work. Long story short, everything worked but the keyboard and everywhere else across town either said it was a lost cause or were going to charge me $700+. I went here as a last resort and am SO glad that I did. They were so nice and didn't make me feel like a complete idiot like other places did. They gave me a quote of $325 and said they would call me if they found more damage than expexted when they opened it up. They kept me in the loop throughout the entire process. It ended up that they were able to fix it for way less then they had originally quoted. I will be recommending them to everyone I meet! read more

Total class act. Called about my water damaged 4S. The technician quickly diagnosed the problem over the phone. Then the bad news, they could repair it (logic board) but I would be financially better off buying a new phone. The good news: they could have just taken my money for the repair but decided to give me sage advice instead. I'm sharing this business with all my co-workers (lots of broken screens on phones) =) read more

This place is heaven-sent. My Macbook Pro wouldn't turn on & the Apple store told me it was so old that it was pointless to even fix, and I just needed to buy a new computer, because even if I did fix it, it would only last maybe another year. It turns out it was just my hard drive. The owner replaced my hard drive with a brand new one with more memory & I plan on going back to add a data doubler and some more storage. He is very knowledgable about the product, and explained everything that could possibly be wrong, and how to detect common issues. I'm confident that my computer is going to last several more years, and it's definitely worth spending the money to extend the life of the computer. I'd recommend this place to everyone! read more

Stopped in to get my iPhone 4S fixed this morning, the tech was great! I will be returning again with the rest of my families broken apple devices! I am glad to know that there is an authorized Apple repair shop in the northland, that provides great and quick service! In and out in less than 30 minutes. read more

I would have to agree with most 5 star reviews for Lil Johnny Appleseed! This is an honest business that care about customers. They are not trying to rip you off, they care about getting your Mac back up and running by affording you multiple options. Their turn around is surprising quick and hassle free! Awesome! Any one needing Mac help, I will send them your way! read more

Excellent service twice from these fine folks. They helped with a business deadline, critical apple drive problem quickly. Informed about costs up front and have always finished ahead of their estimated time of completion! read more

I was so impressed with how quick and easy it was to get my daughter's iPhone 5c screen replaced! It only took about 10-15 minutes and it works perfectly!!!! It's about $100, which, yea is painful, but is no more no less than the others places I looked up that use the apple parts! It was well worth it! Her phone is in a nice sturdy case now! She even fixed the warped edge on the phone for us! Nice people!!!!! read more

I agree with the other 5 star reviewers. Our 2011 Mac Book would not boot up one morning, so my husband took it to John. He diagnosed the problem, which was a corrupted file, and had it ready to go that afternoon. John was upfront about the cost, explained the entire diagnostic process, and was very conscentious about us not paying for anything we did not need. It is great to have this business convenient to people north of the river and I definitely recommend it to anyone that has a problem with their Apple equipment. read more

Update 3: First I want to say my original post was accidentally deleted when I did my last update. If you missed it, I am sorry but it is irrelevant at this point. Over a year later, a lot of hassle trying to get the problems that with my phone fixed. I am glad I can finally post this update. I have to say John (owner) came to me like a true gentleman, apologized and asked for one more opportunity to fix my phone issues. Reluctant to give him another shot, I figured what more could I lose at this point? I am glad I put my differences aside and gave him one last shot. I am proud to report John did what he needed to fix my phone and get it working again and I am pleased with the repair. I increased my review from one to two stars cause I feel that best describes my experience at this point. Had things been handled differently in the beginning I would have likely left 4-5 stars from the get go. My best advice I can give for customers of OWT that may have had an issue, is don't be afraid to give John another chance if something is not right. He made things right with me and that is all I can ask for. Thanks again John and best wishes for the future. Update 2: Lil Johnny is at it again. Funny his former name was Lil Johnny (I assume cause his little man syndrome). This wanna be service shop will break your device and then refuse to fix it. Now this DRUNK owner (Lil Johnny) tried to pick a fight with me at the Sandbox last night. He can't stand being "the guy that tore up my phone". True facts always piss off the liars. This guy cracks me up how tough he THINKS he is with his anger control issues. I even sat with my back to him giving him the perfect chance to give me his best shot without me even seeing him approach me. Lil Johnny you could have hit me with a baseball bat (I am obviously not scared of you) and you missed your opportunity cause like always you suck at everything you do. Lil Johnny is all bark and no bite. He won't fix your device when he breaks it and lies about everything to the customer and then talks like he is an expert in his field. This guy is a scam artist and a bad joke and he knows it. He just doesn't like the customers that figure him out. No action Johnny is bad news. Do yourself a favor and avoid Lil Johnny and his anger control issues and take your phone to someone who knows what they are doing and can control their anger better than this drunken idiot. read more

Excellent customer service and extremely quick repairs. I will definitely be returning should I need future repairs on my Macbook.

These guys are AWESOME! I was worried that it would cost a LOT more than what it did to have my 2016 Macbook Pro battery replaced and I fully expected it to take at least a week to get the parts... They turned it around in LESS than 24 hours and the price was more than fair. My machine seems to be working better now than it ever has! THANK YOU JOHN & TEAM! read more

I had an iPad Air that wasn't charging or powering on. I took it to them and explained I think the charging port might need replaced or just cleaned due to my son eating and playing it at the same time. Turns out just needed cleaned took them about ten minutes with their tools and compressed air and works like new again! Best part they did it for free since it was an easy fix!! Will definitely recommended this place. read more

I had a defective keyboard on a MacBook Pro laptop. They diagnosed and repaired it in less than 48 hours. It would have been in one day except they had to order a new keyboard from Apple. I now have a new keyboard, trackpad and battery at no cost thanks to Apple Care! Polite, friendly and efficient staff. If you have anything Apple that needs repair, this is the best place in the Midwest to go! read more

Outstanding service from Natalie, I needed a LCD screen repaired on an iPhone 4S so I called them in the morning and described my problem, Natalie gave me her diagnosis over the phone, gave me the solution, quoted a repair price and said bring it in and she would repair it right in front of me. I showed up a couple hours later and she did EXACTLY what she said she would do for the price she said over the phone. Professional clean eviroment, not some sleazy give your phone your passcode & I will take them both to back of a store - 5 stars is not enough, I will never use anyone else for repair of my apple products read more

This post is for the upset lady that left her horrible review, and now having her friends do the same. Every company no matter what they do has a policy, it is life everyone knows this and has to be in forced because of, AKA - sue happy people and people who feel they can just make a company do as they feel is right. I am a busy mom, work a full time job, as I work from home after I get off work, but I would of definitely found time to make a five minute call even if it was after hours leave a message or email. Communication is key to everything in life, it all comes down to the fact, you're upset with yourself that you didn't do your part, and you need to blame someone else for your lack of responsibility. Any business that repairs anything has costs to cover, aka - parts, labor and so fourth, but you expect them to foot the bill as you just do as you please when they have bills to stay open. Fine print is on everything and that is why you always read it common sense!!! You did read your first email with all the policies as they did get a read receipt back, so you knew. In addition, calling personal cell phones and not company phones making threats that you know where they live is completely illegal, your fiancé should know this being a business owner himself. Posting let's make a trip - threats again, this is called deformation of character and harassment, threats against someone's life. You had 30 days, you waited a few days shy of 90 days come in get real, you cannot expect anyone to hold your repaired product that long with no replies to emails I seen were sent, nor a phone call that was made that you ignored. Own up to your mistakes and lack of communication. In addition, yes it sucks you lost all your data, but this is why you always backup your stuff. You could of lost all your information due to anything beyond your control, but you feel the need to try to put people out of a job for your own lack of communication. I am sorry, but you have no case and a judge will tell you that with all the documentation that the company has. I have seen him hold peoples stuff for a very long time and even work with them on payments, but again it's all about communication, take responsibility for your lack of. FYI, Apples policy is 14 days and I can guarantee you that you wouldn't be crying wolf if they did that because you know you're in the wrong. Life is what you make of it, not who you can blame. read more