There is no one I trust more with my computers than Tom with MacHeroes. Over the years, he has consistently provided expert advice and solutions to keep my aging Mac running smoothly. From hardware repairs and upgrades (like installing a new solid-state drive to extend my Mac's life) to software optimization and data backup, Tom's expertise is invaluable. He always takes the time to explain the process, which is both informative and reassuring. When it was finally time for a new computer, Tom helped me choose the perfect model and set it up for my dual-monitor workflow, all while staying within my budget. Tom is professional, friendly, patient, and incredibly fair with his pricing. A solid guy with solid expertise. read more

MacHeroes - K.C. Data Recovery - 9-year-old iMac. Tom helped me extend its life by 5 years! - Data Recovery Near Me

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Tom has helped us for the second time. Returns calls, uses text, comes HIGHLY recommended by others, and is so very helpful. He is the opposite to automated service help lines or national data recovery centers. He simply HELPS when he can, and is realistic and fairly priced. So happy to have been given his name and contact info by the APPLE store in the Plaza in KC. FIVE STARS all around! read more

Top tier service to say the least. They were able to recover all my data within 48 hours of contacting them.

awesome service! highly recommend! Tom is great to work with. very patient - great help- super fair pricing of services !

I had a great experience with these guys. A friend of mine had hired them to help with his new business. He referred them to me. I have a number of Apple products but never quite knew how to get them to all work together. After a couple of hours of training and set up, they haveall of my systems working together and talking to each other! It's really incredible. I always loved Apple products but now it's out of this world! I couldn't have done it without MacHeroes. I'm now looking at upgrades and adding more devices for my business. This is my IT team now! read more

I can't thank you enough! After my laptop crashed and purchasing a new one the Apple Store was unable to save anything including all my treasured pictures of my 3 kids! Not only did Tom recovery my pictures and all data he helped me set up my new computer and transfer every recovered file of pictures and had hem organized for the first time ever... pictures from 2001-2021 saved backed up and organized and he taught me how to keep up with it... priceless for me!! Thank you so much! Will definitely use this company again and recommend to all of my friends! read more

EXPERTISE: A+ In the past eight years, I have worked with Tom Willett at MacHeroes three times. In each instance, he recovered 100% of my data. Once, both the Apple Store and Microcenter advised me that my hard drive was so badly damaged that my only hope for recovering any data was to pay $1,500-$2,000 to have specialists at an out-of-state "clean room" disassemble my hard drive. Tom recovered everything within 48 hours for $150. COMMUNICATION SKILLS: A+ Tom Willett has always listened to my questions and complaints with the patience and skill of a professional psychotherapist. His answers and feedback are invariably relevant, complete, and easy to understand. AVAILABILITY: A+ Tom Willett has taken my calls as late as midnight and twice worked on my computer after 11:00pm. PRICE/VALUE: A+ Given the high quality of service that I consistently receive from Tom Willett, I feel like his prices are not just fair and reasonable, but low. Probably too low. I sometimes worry that Tom is undercharging me. OVERALL: A+ I cannot say enough good things about Tom Willett. He is friendly, expert, patient, articulate, and ethical. My experience with him has been unimprovable. read more

Tom Willett, with MacHeroes, has been a great resource. During an unexpected accident I dropped an 8TB external hard drive holding some valuable, "Fortune 500 Company" files. With his help and connections I recovered important information that saved me from great embarrassment and distress. I have used Tom over 10 years now. He has always come thru. He makes a disaster manageable and the complicated understandable with simple terms. I dreaded the last task I had his help with. I wanted a laptop to back up my iMac running OS 10.12.6 using CS6 software. Just finding the right computer seemed a daunting idea. Tom is great communicator. He uses a variety of ways to help one out. I have found texting a fast way to get a trouble spot into his awareness. He replies in fair time with answers or suggestions to clear it up. I gave texting a try in figuring out the computer I needed. A few screen captures followed by another stream of text messages and I had my purchase. Once the unit arrived I then had to load the software and get it activated. That step actually worried me the most. I expected Adobe to be a pain as they were when I loaded CS6 to my iMac. But, a few more text messages later, with Tom, and I had it up and running. Who knew that this could have worked like this! Tom is good when you find yourself in an unexpectedly bad place. Or, when you need decisive planning or best practices to make your situation sing. Tom is level headed, fast, very reasonably priced and a solid, "fixer." He has the resources and knowledge to see you through any situation. Tom is a true Master in his field! read more

A week or so ago I somehow got liquid into my four-year-old MacBook (possibly condensation because it was in my air-conditioned car while on a highway trip on a very hot day). In short, it fried. I took it to the Apple Store, which opened it up and found that the inside was wet, including the hard drive! Before leaving the computer with them for repair, I had to try to rescue the data on it -- I had backed some of it up a while ago, but there was a lot of more recent stuff that I hadn't backed up yet. Maybe a couple of years' worth! A couple of staff at the Apple Store gave me the name of MacHeroes, so I called them and made an appointment to bring my laptop over to them. I spoke with Tom Willets, one of the partners in the company. I dropped off the laptop at their office, along with a brand new external hard drive on which to load any recovered data. My laptop was there over the weekend, and on Monday afternoon Tom called to say that they had succeeded in rescuing all my old data! Major sigh of relief! MacHeroes services do not come cheap. This misadventure set me back $475 for the data recovery. But these guys definitely seem to know their way around computers, particularly Macs, and apparently have a high success rate in recovering lost data. If they can't, they just a charge a $60 bench fee for their efforts, no matter how long it took. When I went to pick up the computer and external drive, Tom had the external drive hooked up to his own laptop so I could check through it to see if everything I needed was there. (They can recover your data, but not applications that were installed on your damaged machine.) In my case, it was. Tom also showed me how to save and reinstall the hidden files I'll need to have access to all my old e-mails, e-mail addresses, and my browser bookmarks. If my old MacBook can't be repaired (and it's likely it can't) I'll be able to have all my previous data on its replacement! Tom also said that if I have any other questions or need some assistance setting up a new MacBook he'd be happy to help for free via phone or text. I can hardly ask for more than that! So even if it was expensive, it was worth it to know that nearly 4 years of data hadn't been lost for good! read more

They completely fixed our WiFi. After we had over 15 people come to our house and said it was fixed. He knows what he's talking about, and explained it to me in layman's terms. Would totally recommend! read more

I bought a new iMac in June of 2020 and it ran slower than my 2009 iMac. Apple would not replace the slow drive because it was not defective. However, it ran too slow for me to run my business. I contacted Tom Willett at MacHeroes. He told me what drive to buy and he installed a solid state drive. He came and picked up the computer and returned it in a couple of days. When he returned it, he sat with me and made sure that everything started up correctly. I am super happy with how fast the the computer is running and I am very pleased with the service that Tom provided. He is very knowledgeable and if you are having any problems with an Apple product, call Tom Willett at MacHeroes!!!! By the way he works on PCs too. read more

I have used this company on multiple occasions for data recovery and once for a hard drive install for a desktop Mac. My mother also used this company for her crashed hard drive as well. I cannot say enough good things about their service. Quick turnaround time, excellent communication, and friendly service are a few things I can attest to them providing. Not only did Tom help with data recovery and installing our hard drive, he also offered to help me set up an external hard drive for a backup for the future--offering his free expert advice. He even delivered our computer to our house, set it up for us, and installed malware for us. He recovered more data than we were expecting! I will definitely be using this company for my computer needs in the future, and I suggest that you do as well! Thanks Tom! read more

My Mac which was purchased in 2013 crashed and Apple told me there was nothing they could do except for erase and restore the device. I am a pharmacy student and that was not an option for me, as I hadn't backed anything up and didn't want to lose all of my school files over the past 6 years. They referred me to Tom at Mac Heroes and he gave me hope that the Apple Store could not! I was convinced I had lost all of the data on my computer, including a presentation I had been working on that was the following Monday. Tom not only recovered every single file on my computer, but he was there to walk me through how to use my computer with a new software on it. He also showed me easy ways to back up all of my files and I have backed up not only my computer but my phone as well to avoid this in the future. I really appreciate that he is also available for free help in the future, so I plan on utilizing Tom with any other technological problems I may come across. I would recommend him to anyone with Mac issues 100%! read more

MacHeroes KC!!!!! This company cares about their clients to say the least. They are recommended for fixations by the Plaza Apple Store, truly a reliable source for your Apple computer fixations. Extreme issues to minor issues! The work is extremely affordable & the results are lasting, I have fixed two Apple Computers with this company no complaints & data recovery. read more

Tom Is an excellent teacher, and guide through the complex world of technology. He can virtually unwind any problem and takes it on as a personal challenge to solve whatever the your technical dilemma might be...he is is astoundingly patient with people that are not tec savvy... if you need support this is your guy.. read more

Our "vintage" Mac desktop crashed, and our local Apple Store referred me to MacHereos to try and retrieve data from the hard drive. I was hopeful but not optimistic that our photos from the last 5 years could be rescued. Tom was not only able to retrieve our photos but ALL the data! I'm so grateful to MacHereos and would highly recommend them. read more

MacHeroes saved my life for the second time today! I used them when I dropped my computer back in 2012 and needed my data recovered and this time, they helped me recover ALL my documents and precious photos, after my computer experienced water damage! Needing data recovery is an emotional process but Tom keeps you updated through the whole process so you aren't sitting there waiting in fear! MacHeroes work is truly priceless but, even so, their cost is extremely reasonable for the amount of burden they take off your plate in an emergency! I always know who to turn to for any computer issues or just general questions to help me navigate my electronics! I wish I could give them more than just 5 stars!!! read more

WOW! WOW! WOW! I have used Tom Willett and MacHeros for years, as has my entire extended family. They are incredible! More than once, they have literally saved a lifetime of important documents and invaluable memories from our computer when the Apple Store told us it was a lost cause. They make house calls, are timely, are professional and very friendly and are VERY PATIENT for those like me who have very little computer knowledge. I can't recommend them highly enough! read more

My 8 year old Mac crashed and I was referred to MacHereos via our local Apple Store and I am so grateful. Tom not only recovered all my available data, but walked me through each step of setting up my new computer. He is knowledgeable, trustworthy, and efficient. 5 stars all the way! read more

I can't say enough good about KC Data Recovery. They saved crucial information (regarding domestic violence) from my laptop that seemed lost beyond recovery, and did so with such a friendly, caring, and professional manner. I highly recommend. I don't think you'll get such good service elsewhere. read more

5 Stars all the way! I have never been so happy with a service in my life. My computer broke and I went to the Apple Store in Lenexa. The Apple Store wasn't able to fix it and told me how complicated and difficult it would be to have fixed. Fortunately, the referred me to MacHeroes and I could not have been happier!!! The were able to recover everything I asked for! Tom was very personable and very careful while walking me through everything. I felt very comfortable with the process and I know I can contact them any time I need help. After going to multiple stores in Lawrence and Kansas City for almost two weeks, MacHeroes was the best decision I ever made. MacHeroes will be the only company I will go to and I will DEFINITELY refer them to everyone I know. Best choice I've made in my and my Mac's life. read more