Had a screen replaced on March 30, screen flickered a bit, but it is always a pain to take things back so put up with it. Then the screen failed completely. Tried to take it back to their Redwood City store, but that store appears closed and its voicemail box is full. Took the phone to the Menlo Park store. Upon looking at the screen, the tech said. This phone has been dropped. I pointed out that there is no sign of physical damage, and the phone hasn't been dropped to my knowledge. The tech then rudely said that it was probably dropped on the carpet. And then offered a 25% discount on repairs. Rather than be ripped off twice, I took my phone elsewhere. Of course they said it was a faulty component. Suffice to say, will not go back, and will warn people off when I can. read more

I bought a used and my first iMac here on 2016. The only thing I did not check is the cd/dvd drive coz it is not working. The owner told to me to just bring it back and he will fix it or if not fixable just get another one you like for the same price. But I did not have time to have it fix and plus I'm not using the cd/dvd. All in all, the service is good and I'm satisfied with my purchase. I'm still using it until now. I recommend this place to my friends as well. read more

A friend had recommended them to me and thought I'd give them a try since I just dropped my iPad and cracked the screen!! :(( Nolan was professional, timely and really helpful. I have a screen protector for my iPhone 6 that was chipped in one of the corners from dropping it and asked if they could replace that as well. I do have insurance through Sprint but I would have needed to take the cover off, send it in to them and then they send a new one. The convenience was worth the $14.99 They are no longer located on Oak Grove Avenue but on Santa Cruz Ave a couple doors down from Ace Hardware. Really convenient, quick service and reasonably priced. I'd use them again but hopefully won't need to!! read more

This place is great! Ahmet is an awesome dude; he totally helped me out when I really needed it (getting a mac charger). He even gave me a discount. Can't beat the service, can't beat the prices, can beat the Techworld! Thanks again man- Justin read more

I had to move my files and photos to my new PC. I went to TechLoop, where the transfer and setup were done skillfully and quickly. I highly recommend TechLoop and will rely on them for any computer related issues I may have. read more

A first thanks to Verizon for FINALLY bringing out the iphone!!...but unfortunately when I found out that I wouldn't be able to activate my new phone on my very old Mac...I PANICKED! Lo and behold I remembered Techworld Trading from walking our dog past it many, many times and decided to try them out, based on their positive Yelp reviews:) Well, I have to say, they went above and beyond my expectations. First, they didn't waste time and told me exactly what software I needed to update my computer to get another year or two out of it, and nothing more. No trying to sell me more, or tell me that I needed more...they just gave it to me straight, and I really appreciated it. Turnaround time was FAST! I will be recommending them to anyone I talk to and will be visiting them for all our electronic needs in the future. read more

I found out about this place when I took my cell phone into Verizon because my phone was no longer charging. The Verizon guy diagnosed it as a broken something or the other that was preventing the phone's ability to charge ( I don't want to get too technical in this review!) and sent me over to Techworld to get it fixed. I guess Verizon sells phones and even sells insurance for phones, they just don't fix phones once they've sold them to you. (a different review for Verizon needed clearly) In any case, I had the great fortune to get introduced to Dawud, who recognized the problem, but also realized he didn't have the part in stock. I was going out of town the next day with a phone and a dead battery and he could tell that I was a bit frazzled. He loaned me a charger and spare battery to get me through my trip(such a thoughtful and kind gesture), and told me when I returned, he would have the part. He was as good as his word. He even called me on a Sunday to tell me the part was in. I came in today, Monday, and he fixed my phone in minutes. Dawud is a smart guy. He is also very very good at what he does. And he is pleasant. Did you hear that Verizon? The price was also very reasonable I am really glad to know that Dawud and this store exist. read more

Great fast service! Cracked my IPhone SE. Tried to make an appt at Apple Store...3 days out. Stopped at the Kangaroo Apple referred repair...they had to send it out for a week. Said I had to back up all. Called Techloop...they said to bring it by...took 15 minutes while I waited...Fixed for $50.00 less than Apple and Kangaroo quoted!!! Thanks for great, very reasonable service. read more

I've used Techworld several times now. As a business owner I needed to find a reliable resource to solve my IT issues fast. They guys are for real and they are affordable. I bought a reconditioned laptop and docking station for a new employee. The price was just what I expected and they only refurbish the good ones. I wanted a wireless key board with it, which they don't carry, but they ordered it for me and had it shipped to them, which was more convenient for me. I called a few days later to ask if they could install Office on the new computer which they did for considerably less than I could buy it for on line. I went back to have them pull a drive out of a dying laptop and they gave me the data the next day. Techworld is an excellent resource for my business. I highly recommend them. read more

Well o well... Here is my story. Ridiculously I cracked the actual screen of my iPhone for it's very first time. I had dropped it several times before but the way this one fell was no chance that the glass didn't shatter. It was an obvious one. It wasn't only the glass that was destroyed but the physical ink inside started to spread and I was scared because I thought if that got broken into the iPhone was over. I did online searches and made an appointment for the Genius Bar at the apple store. By the time I got to the apple store it was 8:55 and my appointment was for 8:50. I assumed they had a lea way if I came a few minutes late. ... To make it quick they gave me he'll about it and told me I had to reschedule and I figured since it's by not under warranty I had to pay out of my own expense. Simply found Joey came at any time of the day and got the screen fixed for an amazing deal. Any iPhone iPod or even cell phone problem I know where to come to from now on. He is my main man for my scratched or even badly damaged cell phone screen repair service. read more

Techworld replaced my cracked front screen in 25 mins while I waited. I am extremely happy my friends referred this place to me. It was a less costly and more importantly timely solution, as opposed to using the Apple and Sprint Warranty and Insurance. While waiting I observed Matt interacting with customers he could not help in store. He was quick to suggest alternatives and solutions. He even helped with look up and use of his phone. I will suggest this store to any friends and acquaintances that would need this repair service, read more

I brought my cell phone here to have the battery changed and now when I charge the phone it goes from 85 to 100 percent charged and than you need to unplug from charger and start again and you need to do this a few times before it is fully charged . I called them and than said it was a Apple problem but Apple has nothing to do with charging it read more

Shattered screen of my iPhone 7+. Called techloop and was provided a estimate of how much it would cost and how long it would take. Price seemed fair. Staff was friendly and completed the repair faster/earlier than expected. read more

My dad had an issue with an Android phone (his keyboard disappeared) and the guys at TechLoop spent over an hour trying to solve it. We were so close to resetting the phone to the manufacturer settings but they found a solution without having to go that route which saved us lots of headache and most likely lost data. Awesome service, very knowledgeable professionals and super nice. And they did it free of charge. Thank you!!! read more

** DO NOT have your device repaired at Tech Loop** Under new management -Hector & Letif -Took advantage of me and damaged my iPhone X. Last week I took my iPhone X to replace the cracked screen. Came back to pick it up an hour later and the face recognition wasn't working, the phone was calling people randomly, and certain buttons weren't working. Took it back in the next day, waited another hour when I was told that the sensor wires were damaged when they opened the phone replace the glass and they were sorry. Letif assured me that the phone would be working and that he fixed it. I asked for some sort of refund because of the inconvenience and they offered me $ 5. The service cost to me $225. And they only offered me a $5 dollar refund for the inconvenience and the damage to my phone.Again I continue to have problems with my phone. So I figured at this point they had done permanent damage to my phone and we're not going To be able to fix it and if I continue to go back they were damaging even more. I decided to take my phone to Apple where they confirmed that the phone was permanently damaged sensor wires were damaged and the screws have been stripped from opening and closing the iPhone so may times. After all the repairs at Apple it cost me $750. Apple also told me that the glass screen they use to replace on my phone was the cheapest quality in the market. They said the screen typically would cost $20. Tech Loop lied to me and said that they were using the exact same glass screen that Apple uses. They claim they had some sort of contract to use the same materials. After talking to Apple they said they do not license or have any agreements for any other vendors to use their products. I was totally lied to and taken advantage because of my lack of technical experience. It's just really sad but a small business like this takes advantage of people. They give other small businesses a bad name.I contacted Hector which I believe is the owner of the store and told him the situation. I gave him the opportunity to make this right and reimburse me for the $225 I was charged and I would not leave a negative yelp review or dispute the charge with my credit card company. He basically told me I needed to come back in for them to reevaluate my phone but as you can imagine at this point I was TERRIFIED for them to open my phone back up after it was repaired by Apple. He said he would not give me a refund unless I came into the store. So I proceeded with disputing the charge with my credit card company. My credit card company reimbursed me 100% and Apple also wrote me a letter with all the damages that were made to my phone by TechLoop. If you have had damage done to your phone or computer by Tech Loop dispute the charge with your credit card company they will reimburse you and they will go after the merchant for the money. Also at this point I'm going to proceed with a small claims court case to get back the $750 that it cost to me at Apple. Hopefully you read this review before you go to TechLoop. Your best bet is to go to Apple they are honest obviously very knowledgeable of their repairs , and stand behind their product! read more

Are you kidding me? This place is awesome. I am so glad they are in downtown Menlo Park. I had an issue with the home button on my phone and the apple store said it would cost up to $250 and take two weeks. Manu fixed it in 60 seconds. I am not joking. And cost a tiny fraction of what the Apple store would have. Given how much I destroy my phones I think I will be a regular customer. THANK YOU MANU!!! read more

Reply from "TechLoop": 12/2/2016 Hi Cathy we have charged you 105+tax i dont understand what you were trying to achieve with this review. Regular customers was 145 and you are groupon customer we have charged you 105. please you getting 40 dollars less than other people and you still complaining. Maybe you didnt read part saying Deals can not be combined. that might be misleading you. sorry again. What I was trying to achieve with this review? I am letting everyone know that you charge more for people using Groupon for your services which I do not think is right. You charge regular customers $145 and you charge Groupon customers a total of $165 (you're saying you charge $105 but that is after they purchase the Groupon that is worth $60 when used at your store). Maybe you need to take a look at your cost structure if you think that is a deal. Even if the Groupon customer is paying $105 with you they are still paying a total of $135 after they purchase the Groupon and your cost of $105. What you SHOULD be doing is charging the Groupon customer the same as the regular customer. They should be charged $145 then after the Groupon that's worth $60 the cost would be $85. Whatever the case, we will not be needing your services. The one star on this review and the previous one is only because Yelp requires a rating. read more

This place is awful. I took in a Dell XPS 13 and was quoted a price of $150 to replace the back, which had started to come apart from the body of the computer after I dropped it. The machine worked fine. After dropping it off, I later get a quote of $175, which I agree to. When I finally get a call that it's "done" the computer has two screws drilled through the keyboard panel. The crack between the back and the main body is still there and it wasn't replaced at all. After complaining, the owner dropped the price to $150 and held my computer hostage until I agreed to it. Avoid this place at all costs. I'm sure it will go out of business before my six-month warranty is up. There is no way a company like this can survive. read more

OVERALL: - obviously not satisfied with the work being done - dissatisfied with the way the workers deflected blame right away - I now have a significantly bigger repair on my hand, and wasted 2 hours. Brought my iPhone 6 in for a screen/display repair. When picking up I immediately noticed that my wifi and Bluetooth were not working (no option to turn on/off). I had used both the wifi and Bluetooth earlier at work.. so I know this was not a prior issue. The clerk told me he would check it out, I came back an hour later and the same issues persisted. I insisted they give me a refund and return my phone to its old screen/display. I am now also noticing that my volume buttons do not work. I've had previous work done on my iPhone, about 6 months ago, but hadn't encountered any of these issues before until this placed returned my phone. When leaving the workers said "we didn't check the wifi before so we can't be liable"... yet he insisted to check the speakers and voice recording... The workers claimed they do not work near the antenna... but the way I see it, they still open up the device to work on it and should be responsible for these MAJOR issues upon return. EDIT: now my phone only works when on speaker mode. RESPONSE TO COMMENT: It's not fair that I have a significantly larger repair on my hands, for issues that did not exist before. read more

I took my broken screen for my iPhone there tonight. Guy was very knowledgeable who helped me, I believe the store owner. He fixed it in 20 minutes or so and I was on my way. The price was $100 less then going to the Apple Store and a lot more convenient read more

Never again! I was quoted a $65 price for an iPad Air home button repair, but it ended up costing $112 after they allegedly broke the digitizer (they wouldn't show me the broken one, so I assume this is just standard procedure to get an extra $40 out of every iPad repair customer). During the initial repair, they also accidentally pulled the battery cable loose, so it wouldn't charge anymore (this was confirmed when the more Senior staff person, Ron, was yelling at the new Junior staff person to make sure he checked his work and that all cables were appropriately fastened, but after they both yelled at me for 15 minutes about how the battery was probably bad and that I just didn't notice before like I'm some kind of idiot). Also learned that they initially used the wrong tape to fix the button in the first place, so the Senior person made him re-do it again. Of course, this was all after I complained multiple times, was hung up on several times, and had to spend 2 hours there in person to watch the work be done. At Techloop/iFixPlus, the policy must be that the customer is always wrong, unless you catch them in the act. I've never been treated so poorly by any business or person in my entire life. (UPDATE): Less than 2 weeks later, it's already broken again!!! I believe they didn't include a part to keep the button in place, and simply taped it to get me out of there. Once the tape weakened, the button fell back into the unit. These guys are the worst repair shop ever! If you're not looking to get scammed, get poor work done, have to babysit repair staff, and take hours out of your day to deal with issues in person, this is not the place for you. They are quite simply the worst!!! Also, if you're the person who picked up their iPhone 5s with a screen replacement while I was there, they messed up and gave you the inferior 5c screen instead. Ron said he'd kill the Junior staff person if you returned in a week, but that still wasn't enough for them to just fix it before giving it to you. Instead, you'll probably have to come back and babysit them while they treat you horribly like I did. Hopefully he doesn't actually kill the new hire, but who knows... read more

Ahmet and Hector made it super simple! New screens on two phones in 30 minutes. Highly recommended!

The service here is always good and fast. Screen protectors and phone repairs. Glad they're right in town!

Ali's the man! He fixed my phone screen, explained another problem and what I could do, and did it all really quickly and cheaply (for Menlo Park, anyway..) Recommend :) read more

Avoid this place at all costs! They are under new management and they don't honor any repairs of the previous owner. The guy who greeted me had me leave my laptop only to tell me they won't repair it. Now I have to drive all the way back to get it and after reading the prior reviews, I'm just hoping it is there! read more

These guys are great! They fix laptops, iPhones, desktop computers and more. Got tech questions? Give 'em a call. They replace cracked phone and iPad screens and they are smart and professional. Thank you Tech Loop guys - the real geek squad! read more

Guys are total douchebags, walked in started talking trying to understand the business walked away and completely ignored me. Told me fake prices and looked them up in front of the guy who wears glasses, is fat and and where DC skating clothes like he is 12 is such a dick. wful experience, do not recommend. Awful customer service. DO NOT GO! The guy who helped me, his name was Ron, terrible to customers especially women. Super uncalled for comments especially when he gave people prices and they didn't like them. They would respectfully leave and he would mutter terrible words under his breathe. read more

I don't know why I went there again, I just forgot that I already marked it 1-star. This time I asked to repair home button on iPhone 5S. They did it, but broke the screen - it shows artifacts in the corner. They said "my screen is old, that's why it came off when we opened it, and it can't be repaired", and also said it was opened for the first time ever, that's why. (Which isn't true, I know it was opened before, for battery replacement, and the screen didn't have to come off). Btw, they're bribing for reviews, I saw a poster today, that says this: "leave a review and get a free gift (ask technician for details)". I think it's possible that many reviews are biased because of this. read more

Just replaced iphone 6 plus last. Art was my technician and he promised one hrs turn around and he called me for pick up in 37 minutes. Great job guys. Thanks for saving my trip to Apple genius bar and waiting to get even an appointment read more

Techloop - Mobile Phone Repair Near Me - Menlo Park, California

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Yes they have many things to lure you in. 1) A groupon for $30 off 60. 2) A free screen protector for checking in on yelp. 3) A $10 off $20 yelp deal and and business card for 10% off. 4) A business card for 10% off. 5) Schedule an appointment for 10% off. You can only use one of the above so I picked the groupon because it seemed like the best deal. Boy was I wrong. IF YOU WANT TO WASTE YOUR TIME, ENERGY, GAS, MONEY, DIGNITY, AND BE LIED TO, PLEASE GO HERE. Scheduled an appointment online for my cracked iphone 6s screen. It took about an hour and was finished. Appeared to be fixed with new screen. I got home (30 minute drive) and tried the fingerprint to unlock my phone and it didn't work. Also when I typed, the screen would buzz and not show the correct letter. On top of that, the screen was not viewable with my polorized sunglasses unless I flipped it horizontally. The replacement screen is a cheap knock-off that wasn't installed properly. I went back in at 11am a couple days later and they said it would be fixed and back to normal in 45 minutes. 2 hours later I was told my iphone didn't like their cheap knock-off screens and they would refund my money and put my original screen back on. LIE. They put on someone else's cracked and dirty screen that they had laying and didn't refund me the price they charge to fix a screen, $169. I only received $112 back. They said I had to contact Groupon for the rest of my refund. Really, you waste more than 5 hours of my time(includes driving to and from the store), don't know how to properly install an iphone 6s screen, lie to me, and didnt seem to care if I wrote a Yelp review for you when I threatened it because I told you I was not happy with the service I got. To end, I was told "I would be taken care of if I came back." I wouldnt be back. Please learn from my experience and stay clear of this fixit business. read more

This guy is AMAZING! I deleted all the pictures from my camera. I had pictures from my daughters 1st and second birthdays, vacations,etc. This was a tradgedy.He was able to retreive ALL of them. I will now have all those memories back thanks to him. And he even hand delivered the disc to me and downloaded it onto my computer. A+ for customer service. read more

Quick service, no confusion service. You know what you're getting for how much. How difficult is that? For some it's pretty difficult but not here. Walked in for a screen replacement for my son's iPhone. Ran an errand, came back and it was ready! Simple, quick, and reliable! Would definitely go back if I need a service on iPhone out of warranty. read more

The guys of Techworld are amazing. I love their efficient services and great customer service. They are conveniently located in downtown Menlo Park; I found them during a brisk walk when I first moved to California. I knew they would come in handy once day. I have had my laptop served by them on two occasions. The first was a virus removal and the second was a battery replacement. The service was exceptional on both accounts and I will definitely come back again for future technology needs. In addition, they recycle electronics for FREE. read more

I tried to support the local business, but it was a failure. Asked if they replaced iPad batteries via email. Was told yes, so I went on down. They scratched and chipped the edge of the glass and couldn't get their new battery to work. They offered to try another one, but with the damage done already, I didn't trust them. They didn't try to charge me which was nice. read more

Thank you so much hector,he is an excellent technician I took my iphone to another place it costed me 329 dollars to fix it.Hector helps me to fix it very quick and only use 49dallors, I'm highly recommend this place read more

Great service! The guys in there are awesome..they definitely saved me alot of money!!! Thanks! :)

My sister went in to get her iphone screen fixed. Popped off 2 days later. She took it back and the guy that was fixing the screen cracked the screen and wanted to charge her extra because he needed to replace it. They wouldn't give my little sister her phone back until she paid an additional charge. She had to come get me at work and I walked in there insisting to get her phone back. The guy started giving me attitude. Turns out he used super glue to "fix it" i told him I could've done that at home and he said "fine don't come here and do it yourself" His boss then came out and tried to calm us down. Nothing was resolved. Now my sisters screen is messed up again. Take your iPhones to the apple store! Avoid these people.. They use super glue really??? Super glue... PS we also took a MacBook Pro for a noise it was making. They fixed it the noise went away but recently heard it again. This place is a joke. read more

Before I get into my review, I must say as a business owner myself, that Yelp is a great tool to determine whether you would like to do business with someone or a company. I love to support local businesses rather than rely on the internet, and I believe as a business owner, you must be honest and give back to your community. Unfortunately, Yelp has a tendency to draw negative comments, mostly hurting small businesses. But how else would you know if your are getting a rip off? I work across the street from Techworld, and despite the negative reviews, I gave them a chance because like I said, I try to support the local businesses. I went into the store the week of October 13th after shattering my iPhone 5s screen the day before. I was helped by a younger gentleman who looked in his early 20's. I had a small window to have the phone fixed and he said the tech would be able to have the phone ready in 1 hour. The price was $139.99. I needed my phone so I didnt question it even though my friends told me I was getting a rip off. I waited for the phone call to pick up my phone, never got one. I went across the street to ask if it was ready - it was ready the guy just didn't bother to call me. Yay. The tech who fixed my phone rang me up and gave me a small 10% discount because I work local. I still paid about $140 after tax. I made a phone call immediately after leaving and my cheek is pressing buttons like crazy and I cant get a single normal call to go through without it being on hold or mute or numbers being pressed. ONE WEEK LATER 10/21/14 - my phone is in its case, dropped it on the floor, screen is shattered once again. I needed my phone for an important conference the next morning, found Shakeel in South San Francisco who just so happens to be open until 11:30pm?!?!?! Called him up, he said he had the part in stock and could fix my phone in 5 minutes right in front of me. So I did just that. Met him at about 9:30pm, he took my phone apart for me and saw that Techworld had given me an aftermarket "Bozo" screen and reused a bunch of my old parts from the first shattered screen. After seeing my phone taken apart, I truly felt like the biggest BOZO of all time. I had Shakeel send me an image and list everything Techworld did to my phone so I could post here. This after market Bozo replacement screen is about $20-25 wholesale..... Before tax I paid $125.00........... you do the math... Shakeel does not use aftermarket parts and always has a stock. He will show you everything wrong with your screen and fix it right in front of your face. PLUS it was only $100 out the door. I had to pay a little more because of the crap job Techworld did but whatever.. Lesson learned. Pretty upset about this. I dont think ill try another business with negative reviews. I really would like my damn money back since I just paid $250+ for new screens..... read more

No appreciation for customers! I went to bring 2 cracked iPads for repair, willing to give this new store a try. The store was empty, so empty I had to call for someone several times. When I finally got to speak to someone, I was told I had to wait 10 minutes to drop off the iPads. Waiting for what? I was the first/only person in the store. The drop off process itself shouldn't have taken more than a minute given the obvious problems to fix (unless this store plans on asking as many questions as in a job interview!). Apparently there are higher priorities for this store than take care of customers who want to give them business. Sorry, but if i have to wait 10 minutes, I might as well drive to one of the other established apple repair stores around and know I will be taken care of reliably. Good luck with your new business! read more

TechLoop staff were very helpful in diagnosing my Macbook Pro and provided constructive recommendations dations to resolve the problems. Thanks Techloop read more