This hotel is OK. And by that I mean it's just OK. Nothing great. The only thing good it has going…read morefor it I guess is the free breakfast in the morning. The front desk person seemed nice at first but when I wanted to pay cash for something from the commissary she said that she was not accepting cash. Not that the hotel didn't take cash, but just that she was not accepting it. Which meant that I had to put it on my credit card. I would have preferred to pay cash. Also, what is it with Hampton Inn and only one elevator working? I stayed at a Hampton Inn in Oklahoma City in July and they also only had one elevator working. Is that supposed to be a feature?

2.5 This hotel is pretty small and was hosting part of a…read moreconvention. It was in shambles when we arrived. The furniture looked a bit worn out and no on seemed to be cleaning it. I'm not sure I'd stay here based on the lobby alone.

The lobby looks very nice but looks can be deceiving. I don't know how long since they've renovated…read moreneeds renovation but the rooms need some work. There are holes on the wall and tub had some hair it was not thoroughly clean. It was a substandard room. The worst thing about our stay was I had a boot on my ankle and their elevator was broken. They couldn't fix it in the four days we were there. Not good for people with disabilities. Nothing else to say but.... Pros: lady at the front desk was nice. It was close to restaurants and stores. Cons: holes on the wall, elevator was not working for the entire stay we were there.

Not a bad hotel, but for the price I expected a better night of sleep. I could hear the floors…read morecreak from the residents right above me and potentially the room next to them, which was even more apparent in the morning when I could hear their kids jumping around with excitement. The beds were very springy and the pillows were subpar. The hotel overall was very clean with a lot of amenities. If it wasn't fully of people, maybe the rest of the experience would've been great. But I needed a full night of rest, and that part was lacking. I tried out their free breakfast on a Sunday morning. Very nice breakfast with some good self serve moments. Much better than I expected for a smaller hotel.

Throughout the whole hotel smelled like weed. The room's furniture (couch) looked and felt dirty…read more The lights in the room had burned marks or something on it that distorted the lamp. The bath tub and shower needed to be recocked. The carpet in the rooms felt dirty as well like it was old carpet. When I got into my room my window was open but it wouldn't shut all the way. So I listen to the highway all night. I had to check in late so I was already tired and didn't want to deal with changing rooms.

It's nasty old right on the highway the rooms smell the halls smell. The carpet feels disgusting…read moreI'm scared to walk barefoot in my room. Blanket flimsy. Just not what I'd expect from Marriott and I'm loyal. Mesquite is not somewhere I'd ever stay but thought I'd be safe with a Marriott property in Texas. Reality check! The highway is soooo loud. No sleep just horrible. I came to mesquite for work. There are no decent hotels in the mesquite area which I just learned so I recommend staying in Dallas or Frisco and make the drive which is what I'd do next time. This place is awful.

Nastiest hotel ever. Checked in on 11/11/25 and when I went to go lay down the bed smelled like…read moreurine. I went to the front desk and told the agent and he told me they would give my money back and I was free to go to another hotel. I have called Best Western corporate office and this hotel refuses to give my money back and said they offered me another room which is a flat out lie. Not only does the hotel and the room stinks but the hotel has no integrity or ethics. I have filed a complaint with the BBB and am filing a complaint with the City of Dallas Health Department too, as well as a dispute my bank. Don't stay at this hotel. They will steal your money. I will never stay at another Best Western ever. Motel 6 is better than this place.

Less than 1 star! Roaches and old furniture and curtains. Bathroom Door hole in it and the…read moremicrowave was rusty inside!!

within 25-30 minutes of unwinding for the night, bed bugs starting crawling towards my wife…read more i notified the hotel staff that bed bugs were in my suite, i showed a photo & video with time stamps and i requested a refund. i was told a manager would get back to me. the hotel manager contacted me, and right away i was told the bed sheets and head board didn't match any of the hotel's rooms, i was accused of having ill intent and questionable motives, essentially calling me a liar. any chance i got to speak i was abruptly cut off and i was rudely refused my refund. my hotel stay was covered through my employer, and i wouldn't have financially gained or benefited from the refund but it's the principle. and to be called a liar with ill intent is beyond me. to top off this disturbing ordeal, upon arrival a man that seemed to be homeless was hacking up a lung, smoking marijuana. keep in mind i bring my wife and babies to accompany my stays while traveling for work. as someone who FREQUENTLY travels for work and chooses to stay in marriott locations, this was a huge disappointment to say the least. do not waste your money, I DO NOT RECOMMEND !!

Best TownePlace suites I've ever stayed at. Looks brand new, modern, everything works in the room…read more Immaculately clean.

"I had a horrible stay at the Hampton Inn Dallas East. The staff seemed completely uninterested in…read morehelping me with my requests, and when I asked to speak to a manager, I was met with dismissive attitudes. What really took the cake was when they seemed to treat me differently after finding out where I was from. I felt like I was being judged and stereotyped, and it made for a really uncomfortable stay. Maybe it's just a bad apple, but the whole experience left a bad taste in my mouth. 1/5 stars." He stated I don't care where you flew in from I flew within the States he flew in from India with a USA flag hat ironic !!!

I love hamptons and they might be my favorite hotels. This one did amazing breakfast, restock, and…read morejust common working and understanding with you. All the amities they say they include they do! Definitely one of the best hotels on the strip of hotels! And coming back to a clean restocked hotel is amazing after a long day!

The ceiling in the bathroom was so o low that the hairdryer would hit it while drying your hair…read more The toilet was incredibly small: very short in height and it was not an elongated version - tiny from front to back. The tank was misaligned so the seat and lid fell down pretty easily. The lavatory faucet was loose and could swivel side to side when you tried to adjust the temperature of the water. The only light in the bathroom was the built-in light around the mirror glaring at you. No ceiling light so seeing what your hair looked like was near impossible. Coffee was good but the rest of the breakfast looked like powdered eggs and precooked meats. Standard fare for breakfast included hotels which is why I ate somewhere else. The thermostat on the wall was non-functioning. Thankfully, the controls inside the unit were operational and cooled the room quite well (even with it being 100+° outside. No coffee maker in the room but they did have coffee machines in the breakfast area but that means having to get dressed and go downstairs just to get your first cup of coffee. Nice clothes closet, comfortable bed, choice of type of pillow, plenty of AC outlets and usb charging ports. My second day there my key didn't work. The person behind the counter tried to blame me and said I must've had it close to my phone or in my wallet close to a credit card. It was in my shirt pocket the whole time and close to nothing. Neither key worked. They made the mistake but tried to blame me. She did not apologize for wrongly blaming me or for the mistake made by Holiday Inn. Needless to say, I won't stay here. I'll stay at the Hampton Inn just up the street. The only negative there is that you have to pay for parking. In Mesquite, Texas.

I picked this hotel on Priceline and booking.com based on high rating, which is 8.5. I was like 20…read moremin away from this location and I did not book until I drove with my kids to see the facility. Location is very convenient, receptionist, a young girl was very pleasant and nice, inside was very bright and spacious and smelled fresh. No old rugs, or old furniture. Pool was open from 9am to 9 pm, hot breakfast from 6.3 to 9.30am, WiFi and complimentary toothbrush and toothpaste. I liked hotel, it was mentioned as a family friendly hotel and it indeed was. Clean, pleasant staff, hot breakfast and safe, convenient location, we had it all. I will recommend! Check reviews on travel sites. P.s I just looked at pictures from 9 years ago and yes everything looks so much better, modern and different. They upgraded amenities. Bathroom was very clean and beds comfortable and fresh.

Do not recommend this dive! They charged me $20 for dirty towels…read more When I got to my room there were so many scratches on the doors. I took pictures and showed the front desk because I didn't want to get charged for damages. Seeing they couldn't charge me for damages, they charged me for DIRTY TOWELS!!!!! I do not recommend this hotel at all!. Worst night sleep ever. It would have been more comfortable sleeping on the floor instead of the bed. The bed was so hard. The pillows should've been replaced 10 years ago. They were almost as hard as the bed. The front door was broken. The hot tub was broken. My room wasn't really clean! The work out room was closed. And for breakfast you can make your waffle or have cold eggs. We chose to go elsewhere to eat breakfast. Will not stay there ever again!

hotel never refunded 100 hold . Charged for damages 20 and never explained why . Was told I have to…read morecontact a specific manager that's never there , and I'm still missing my 80 from my 100 dollar hold .

I had a reservation and walked in about 10PM to be greeted with "what do you want!" Lady at front…read moredesk seemed bothered having to check me in. Room was comfortable enough once you get used to the funky smell and it cooled down. AC unit was off at check in. The free breakfast sucked. The was only a choice of two cereals and I hate milk. Signs all over the place telling you what you can't do! No loitering, no visitors, no taking your free crappy breakfast back to your room, etc.

Several months ago my husband got a reservation at this hotel. He wasn't able to come with me to…read morethe Bible conference so I came alone. I pulled up about 7pm and it looked closed; dark, empty parking lot, just odd. I was worried it had gone out of business so I called to check and make sure I was in the right place and it was open. The lady who answered was a little short but I figured I misread the tone and went inside. I gave my reservation number to the person at the desk when I walked in and she was snappy. She gave me my key and I went to my room. While it isn't the nicest room I've ever been in it is clean and quiet. The bathroom had no pressure but the water was hot so that wasn't terrible. I am staying alone so I turned in the television and no channels worked. Weird. I called the desk to ask if I had done something wrong and the same wonderful lady answered the phone with an attitude saying "it must be the cable company the television is fine" uh...okay? I paid for a service and expected it to work or at least a "oh I'm so sorry let me call the cable company" something more than "it's not the tv" So, the room is clean but shabby. The water is hot without pressure. And I have to watch television on my phone because the television doesn't work. For the price I paid I'd expect a little better service. So if you only need to sleep and rinse off this place works; if you want a comfortable stay maybe go elsewhere.

This hotel has been the absolute best I have stayed in within the past few years and we stay in…read morehotels 2-3 times a month. The staff is the nicest and most accommodating! Since the moment we stepped on the property we have had superior customer service! Most highly recommend! Mattie Taylor at the front door has to be the best employee at this location. Ask for her when booking! She's very nice. Clean Cold (I love cold temps) Huge showers with HOTTTT water Everything you need to make a good meal just bring your seasonings and food!

Enjoyed our stay at Towneplace by Marriot. Rooms were nice. Staff is friendly. Location was good.read more