Love the Omni in downtown Dallas. Staff is friendly, knowledgeable of things to do, easy to talk…read moreto, and really made our stay relaxing. The rooms are very clean, and for being downtown, very quiet. Convenient location with many things close by including being connected to the convention center. There are many options when it comes to dining within the hotel including restaurants and l a coffee shop. We used valet for parking which is $40 for overnight and includes coming and going as much as needed. There is an attached garage option as well for self parking. Will definitely be back for future stays in Dallas!

Absolutely horrendous experience. Their staff is rude and inattentive. We requested an extra…read moreblanket on three separate occasions and they never accommodated the request. On the 4th time when we went downstairs to try to get the extra blanket, the woman at the front desk just said there were no blankets and offered no solutions. She even questioned my previous requests for said blanket we were trying to get. Overall, for an establishment that promotes itself as premier, this was a piss poor experience. I didn't even mention the fact that the valet lost our key for 20 minutes and we couldn't go anywhere until we located it. A complete mess. Incompetent staff. Not worth the dollar amount you spend. 0/10 would never recommend

Great location in Downtown Dallas for an event. Beautiful lobby and rooms. Staff are friendly and…read morewelcoming. My favorite area is the roof top !!

We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for…read moreour October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted.

Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

We stayed here for a little less than a week, booked the hotel due to the location being near many…read moregood kid friendly attractions and the pool. The pool was great during the summer, it's small but has many chairs and even cabanas that are great for lounging in. The onsite restaurant for breakfast was delicious! The food was really good - probably the best part of the entire hotel - and the service at the restaurant was beyond friendly and accommodating. The parking is $20 a night which is a crazy price, but there were always plenty of spaces. There is a lot of construction next door, so we could hear that going on during the day and proved for a quite terrible view from our hotel room - completely obstructed by a tree with the bits you can see through being just trucks. One evening our toddler pulled the plug for the lamp that is on the night stand and it pulled the entire outlet out which created a hot flash of fire and smoke - then live wires were exposed - this is crazy dangerous and very disturbing that a very small child was in such danger from merely unplugging something. We went down to the desk and they immediately said they'd send an engineer up and asked if we would like to change rooms. We said we'd see what the engineer said, he came up about 5 mins later and said everything needed to be replaced so I said to him we have to switch rooms as it was completely dangerous for anyone to be in the room with live wiring exposed. A minute or two after the engineer left the front desk called our room and told us to come downstairs to change rooms. We packed up, trucked everything downstairs and they switched our rooms to the room next door (which it would've been nice if they would have offered to help move our luggage or at least tell us to just move it one room over, not bring it all downstairs). The front desk was actually really passive and cold - I found the situation quite shocking and dangerous and they had basically nothing to say about it. I thought it would've been nice if they had said something to apologize for the inconvenience, to offer something in return. It is completely their fault for having faulty electrical equipment in their room and they just wanted us to move rooms and go away - I was just happy to move the room and not be near them since they were such bad vibes - I think other people would've felt disrespected by their behavior. Thanks for the food, won't be back.

This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities…read morearea!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

Point of the hotel was not accommodating, welcoming and dirty. Front desk staff were but our room…read morewas not ready as we checked in at 3:30. I have stayed at before and was pleased that it was geographically pleasing since my daughter attends SMU. This time the hotel was under were not notified ahead of time, no, elevators were dirty and with box covering. Workmen with plungers in their hand as we are going in the elevator. Our room, like a children's room, renovated to a circus room. Dark, dirty and dingy. There was no complementary water, I guess you have to drink city water. Unfortunately, the stay was horrible. It will be the last time we ever stay at The Lumen/graduate Hotel.

We enjoyed staying at Saint Elm…read more We were in the area for a concert and decided to make it a weekend in Dallas. We booked a king room at Saint Elm for 2 night. About the Hotel I don't know the history of the hotel but I can tell it's a well kept older hotel. I like how they kept some elements of its legacy. The lighting, the mail chute and more, add to the charm of this place. The lobby is a modern twist with an emphasis on audio entertainment. There are a lot of record albums on display as art. There's a small walk up cafe for quick bites and drinks and you can take a comfy seat in the lobby to enjoy your snack. From the lobby, you can peer down into and access the Toussaint restaurant and bar. About our Room Our room (603) was spacious and functional. It included a king bed, 2 large side tables, a round bistro table with one chair, a large flat screen TV above a long counter to drop some of your stuff onto. It had a large wardrobe for hanging clothing plus a valuable safe. It had a bar with glassware and coffee service (Keurig). The bathroom was spacious and functional, though the sliding entry door did leave a large gap, taking a bit of privacy away from the commode area. If there was a con for this room, I'd say it was lighting and lack of outlets on one side of the bed. The room did have lighting, but it was very dim. Convenience We really loved the location of the Saint Elm. It was nearly next door to the Majestic Theater where we were going for a concert. It's walking distance to some great restaurants and sights. We'd stay at the Saint Elm again.

Nice hotel in the heart of downtown Dallas. The room is really large, as is the bathroom…read more Everything is spotlessly clean! I liked the record player, haven't played one of those in decades!

if you're looking for a clean, quiet, and welcoming hotel close to downtown, this is the place. The…read moreentire staff was friendly and made us feel at home from the moment we arrived. A special shoutout to the doorman/valet, Stacey. He truly goes above and beyond. He was incredibly friendly, hospitable, and respectful, and made us feel like family right away. He set the tone for our entire stay and was easily one of the highlights of our visit. Thank you for always checking in on us each time we saw you and for sharing fun suggestions that made our Dallas experience even better. We hope you see this review because you made such a lasting impression on our trip. We also hope the hotel knows what a true treasure they have in you.

VERY poor customer service & people skills. Lethargic employees who do not understand what…read morehospitality means. Very unwelcoming and unfriendly interactions from all hotel workers except the valet person who was upbeat and nice. The rest of the staff is robot like with no personality or care in the world. The booking website promotes this gorgeous rooftop view of downtown Dallas's skyline and I was excited for that. The rooftop was closed both days of my stay. No notice or anything. This was my main draw to selecting this property. The air conditioner is only "allowed to" go down to 68 degrees. Sick of this save the planet aka save their money cooling restrictions. Is it really worth saving 50 cents a night to not allow your guests to sleep cool? The thick bedding / sheets are not breathable and I had a hard time sleeping. Only after I asked to check out early did they miraculously "get approval" to remotely reduce the room temperature by 2 degrees. What a joke. $350/night for a Holiday Inn level staffing and guest experience. The only good thing about this place is the location. Other than that I'll save my money and stay somewhere else where I'm valued.

We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab…read morea pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

Such a beautiful hotel right in the heart of Uptown Dallas…read more When you arrive parking can be a bit difficult but you can either street park or find parking in a nearby garage. The hotel feels like an artsy, extravagant, and boutique hotel. Around the hotel you'll find pieces of artwork and has different themes throughout the hotel/rooms.

This is a cool place to hang out. They have late bites and lots of sitting places. I had some…read morereally good tea.

LOVED this hotel. The Reserve Restaurant Bar is amazing! Thanks Diana for always having a smile…read more The bartenders are great, the food is consistently good., Sundays they have a live musician playing smooth tunes and the atmosphere is sexy. Love the Buddha as you walk in, (def a pic op) The pool has poolside service on the weekends, it's a great place to stay!

My friend and I wanted to celebrate their birthday at a hotel doing basically nothing which meant…read morethat the hotel we chose was important as we would be spending all of our time there. We only booked for one night and were eager to get things going. Although we were excited, the experience overall was not great. We had to wait 3 hours to check in (check in time is normally at 3PM). Those hours were spent sitting and waiting in the lobby with a bunch of conference people as the hotel was PACKED. We didn't really wish to venture out to the bar as the bar was also packed and very loud. They did check our bags while we waited so we didn't have to keep watch of them which was nice. Once we finally got our hotel room, it was nice at first glance, but there were a few little issues: the fridge/mini bar area is fully stacked and super overpriced (we moved everything to make room for our stuff but it didn't matter because the fridge didn't even work and had lettuce and mayonnaise on the shelf), the drawers for your clothes were sticky and had to be wiped down, they only gave us one roll of toilet paper, and one of the towels was still wet and a little dirty. After doing some cleaning, we found that the room was spacious with a decent view, comfortable, and the bathroom was very cute. We spent most of our time in the room itself but we did venture out and use the swimming pool and hot tub which were both amazing: they were heated, clean, and empty. Because our fridge wasn't working, we decided to get lots of ice for our drinks which turned out to be a bit of an annoyance as the ice machine closest to our room was broken and the next one was a few floors up. With a fully packed hotel and only one working elevator, getting ice took longer than it should have. We had a random request later in the evening (we asked for straws) and the front desk was accommodating and very fast with that request. The next day, when we checked out, we were allowed to extend our checkout time by an hour and also the valet parking (which is normally $55 and the only parking option for the hotel) was comped due to the late check in. Overall, the staff was nice and accommodating but the hotel itself left a lot to be desired. I personally won't be staying here again.

Me and my husband came here for a spa day and it was the best experience ever. First class customer…read moreservice from the moment you walk into the door from the time you leave even the valley Service is top notch. This spot when it comes to a spa can get very crowded so I recommend getting an early appointment which we did and we had the opportunity to enjoy a lot of the amenities before he got crowded things such as the whirlpool, the sauna the cold plunge and the steam room along with the quiet ambience and snacks. It was wonderful and then of course that top notch 80 minute deep tissue massage was an awesome way to end my day. So overall, I give this spot a five star because it is top-notch all the way.

I have stayed at Ritz-Carlton properties for years by choice, and the Dallas property is, on its…read moreface, everything the name promises. The room was immaculate, the Uptown location is excellent, and dinner at Fearing's was as good as its reputation. The people I met in person were the real highlight. Amar at the front desk, and Luis and EunSeo in the Club Lounge, were warm, attentive, and genuinely memorable. If my review were based on the stay alone, it would be five stars without hesitation. The reason it is not is what happened after checkout. I raised a question about my STARS credit at the desk and was told everything was fine, though no one could actually show me the line items. When my folio arrived, I replied to the accounting email exactly as invited. I heard nothing. I followed up a second time, then a third. Silence. It took a fourth email, sent directly to a general manager, before anyone responded at all, and the response contained a billing error that had charged one of my credits to another guest's bar tab. I only caught it because I reconciled the receipts myself. It then took a fifth email, with a timeline and check numbers, to get it corrected. To the accounting manager's credit, once he understood the problem he fixed it promptly and refunded the charge. But by then I had spent two weeks proving something that should have taken them one look at the account. For most hotels, this is an ordinary service lapse. For a property that markets itself on owning and resolving guest problems immediately, it is a miss on the very thing that justifies the premium. The stay made me feel like a valued guest. The weeks after made me feel like a ticket number. I will likely give the property another chance, because the in-person team earned that. But if you stay here, keep your receipts and check your folio carefully, because the follow-through may not.