I find it interesting that this owner's response to dissatisfied customers is often to challenge them to reveal their full name or prove they were customers. You're missing the fundamental issue. Customers do not like being inconvenienced, especially when they are paying premium prices and investing significant time to do business with you. The issue isn't whether you charge in advance or not, nor any of the other explanations you routinely offer in response to criticism. The issue is much simpler: many customers did not receive what they were originally promised. In my case, I made multiple lengthy trips to your shop that should never have been necessary. I was told my unit was repaired, only to arrive and discover that no repair had actually been performed. Months then passed without meaningful progress or communication. That's the source of the frustration. Had expectations been properly managed, updates been communicated proactively, and commitments been honored, this review likely would not exist. Instead of focusing on defending the process, it may be worth considering why so many customers are expressing similar concerns. At the end of the day, customers are paying for expertise, reliability, and trust. When those expectations are not met, dissatisfaction is the natural result. Good luck to YOUR sorry ass business! read more

I bought a Bang & Olufsen 8002 Turntable from an Estate sale, with a MMC1 Cartridge. It needed to be cleaned up and a few minor things addressed. I sent the unit to them, and they went through the unit thoroughly and got it ready to use. I was going to keep it; however, I decided to sell it. I am moving overseas for retirement. Jasmine was wonderful to work with. They were professional, knowledgeable, and courteous. I felt confident in doing business with them. Finding a 8002 Turntable with a MMC1 cartridge is unheard of. The cartridge was in new shape. I was in the electronics industry for 50 years; the 8002 was a bit out of my league. Rest assured, if you need quality, reasonable, professional repairs done, I recommend Tek Media Group! It is listed on Ebay and US Audio Mart Putting my name on it! Tim Klatt read more

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Brought is a Bang Olufsen system for repair. System had been services about two years prior and common things had all been addressed. I described exactly the symptom- no audio unless you jiggle one of the power link cables, then system works fine. Tek gave estimate including all the things that I knew to be previously addressed . Fine, those are wear items and they need to offer a warranty on the repair. They fixed the stuff not broken but did not even address the issue it was in for (Which I know now to be a bad Main Amp board). I got the system back 2 months later. It had the same issue that I brought it in for I contacted them...the response was "Did you make sure the cables are seated firmly?)" and would not repair the issue since it was not the stuff on their estimate. They thought that wiggling the cables was the fix. Other people warned me that TEK has some ethics issue, but I went ahead and gave them a shot. That was a mistake. read more

Wonderful experience. Brought a rare Nagra T tape machine and they fixed it in just a couple weeks. Hard to find places that do good work in a reasonable amount of time. Great warranty period as well so no need to stress about issues happening after you get it home read more

I was recommended to this service from another company that did not fix printers. I brought my printer in with a major paper jam and it was fixed and cleaned up within a couple of days. The owner, Michael was very nice and very efficient. I could have gotten a new printer for the price of repair, but trying to cut down on buying new products. I now have a working printer and glad to know that it is wasn't entirely my fault, as the part that accepts the paper was broken. Would highly recommend Tek Media Group for repairs. read more

Very thankful for Tek Media Group! I needed to fix a RED camera and they were very knowledgeable and helpful. Works perfectly.

TEK Media has provided expert repair service for many of our Bang & Olufsen products over several years

I have considered myself an audiophile since 1962, I had dealt with many repair shops and this is the first time I gave anyone a negative review. Before I took my Technics 1500US tape deck to TEKmedia Group I sent an email and asked if they can do a full recap. I received a response from Jasmine, she said that they can do a full recap and also refurbish the tape deck. I took them the deck with a list of what I wanted done, I received a quote, a recap was not included, I told Jasmine the main reason I took the tape deck to then for service was because she told me they can do a full recap. She responded and said she would talk to her technician and get back to me. She emailed a quote to do the recap. I told her that was OK and to do it, a couple days later I received another email from her that said her service advisor (Andy) said he would do the recap and include it in the original quote. I thought that was great and I thanked her. A couple days later I received another email saying my deck was complete and ready to be picked up, but no mention of the recap. I emailed Jasmine and asked if the deck was recapped, she responded again and said the technician told her it wasn't necessary. I said I want the deck recapped and gave her the dates and the information that was on the emails she sent saying she would do the recap and told her I want to talk to the technician, I went to the shop, the technician came out, he did not speak English. They had to get me a translator. The translator told me the technician said it wasn't necessary to do the recap and he did not want to do it. Jasmine was standing there with us, I told her that she knows the only reason I took her my take deck was because she told me they can do a full recap, she said if I want it done, they will do it, so I left. I received an another email from Jasmine saying her supervisor, (Andy) was going to call me. He called and wanted to talk me out of the recap and told me he would give me a three year warranty on the original capacitors if I do not have the recap done and that nobody makes capacitors as good as the ones they made when they built this tape deck, (So he would replace a couple two and three dollar capacitors and I would most likely end up paying him $400 or $500 to replace them) would that be a fair trade for a full recap. After that I did not trust them and just wanted to pick up to take deck with everything else that they say was done. Which I did. I also asked in a few emails that I would like Jasmine to list everything that was performed on the tape deck. She completely ignored that and did not list anything I requested A week later I had some friends over to make a recording, plugged in two microphones and the right channel volume control for the microphone was scratchy. I emailed Jasmine and mentioned it, but she never responded. That's where I'm at right now. Being I have all the emails and documented phone conversations saying what they were going to do. I am going to talk to someone to see how I can get them to stand behind what they said. read more

Great service. Good place to get your camera fix. I drove all the way from Riverside second time coming here. I still think there to high for a small camera like the one I have. But for the most part good place. Don't like giving negative reviews read more

Be mindful of the after-service sales and attitude. In essence, I brought my device in because the sole issue I encountered was the Bluetooth connection failing. I refrained from proceeding with the repair because I believed it was not financially worthwhile given the age of my device. My intention was to return it home and utilize it via an AUX cable. However, upon returning home, my device was reassembled with internal damage. Consequently, it no longer possesses an indicator light, and the adjustable volume/pause and play functions are inoperative. Essentially, it is now unusable. I attempted to contact customer service again, and for the third time, I was able to speak with Jasmine (the repair manager). The attitude exhibited before and after the rejection of the service repair was significantly different. She displayed a rude demeanor and failed to listen or allow me to complete my sentences. My device was returned with internal damage, and functions such as the indicator light and the top lid for adjusting volume are non-functional. Her primary concern was that "when you picked it up, there was no physical damage." It appears that she lacks an understanding of what "internal damage" entails. She did offer to bring it back, but at this point, who would desire to return to a customer service representative who exhibits such rudeness and irresponsible behavior? read more

About 2 months ago I brought in my 12-year-old HP LaserJet Pro printer. It used to be fabulous and even the trash guy wouldn't take it. I brought it to Tech media Group and two weeks later they presented me with the same printer only it looked and worked like the first day I brought it home. They helped me bring it out of the car and put it back in the car when it was finished. Service was quick, excellent, friendly. I could not have asked for more. The people that are really know their stuff, and they even ordered toner for me. It's been several months now and the printer is working great. I called them about an issue and the work with me for about a minute and it's back to square one perfect. So happy I found them you will be also. David Firestone DDS read more

They take a while to "fix" things and when they do it's not fixed correctly. The service person always gives you an excuse of why is not done. One of their favorite excuses is " my tech guy just left for the day. Bad service and bad quality overall. read more

I was having a issue with a B&O Beomaster 3000, amp. Was getting very low volume for my turntable, and after communicating with them, and getting an estimate for $900+, agreed to send it in for repair. Even though I only had $170 into it. The service was quick and the 3000 was returned in just over a week. They also replaced my British Plug for a 110 US plug. After receiving the unit back, I was very excited to plug it in, but to my disbelief, the same situation, low volume, was prevalent. I got the technician on a video chat and i demonstrated the problem. They said, check the cartridge on the phonograph. I did and that fixed the problem. So it turns out that I was billed for $900 worth of parts and labor, for stuff that was not the problem. No discounted price was offered. Not happy. Complaining to others so you are all aware to be sure of what your trying to fix before you commit with them. read more

Is this company still in business? They've been fixing my company's Video Monitors for years and I have 2 large TVs that were left with them 6 months ago and haven't heard anything back from them about it. We have called and stopped by the shop multiple times and there has been a sign on the door that said they were temporarily closed. If anyone from Tek Media Group sees this post please respond with some contact info so I can get ahold of you. Thanks. read more

TekMedia Group did a great job Reviving my beolab 8000 speaker that suffered from an amplifier and logic board failure. The cost is on par with the complicated specialty work they perform. Will definitely use them in the future for my aging collection of Bang and Olufsen components. read more

Every time I called or emailed Tek Media to check on the status of my gear there for repair, they put me off by telling me the technician wasn't there (he was usually not there), or telling me that my gear would be done soon but then it wasn't done, or they simply didn't respond and I would have to try again later. This went on for 6 months. And in the end, the repair cost was very high. read more

I have a canon 400mm f2.8 IS which is no longer serviceable by canon. The autofocus was hunting and would not lock on. I brought it to tek media group for repair. The lens now functions like new again. Repair was completed in a timely manor. read more

Terrible business. Like the other customer said, go to the manufacturer. The story of their ineptitude is too long to tell. read more

I have a Tamron camera lens (70-200mm f/2.8) that needed repair to the zoom ring as result of me having dropped it. No one would touch it, including Tamron, on the basis that it was a "grey market" lens (not necessarily counterfeit, but illegally imported into the US, which I bought used on eBay, and worked fine upon receipt). I searched for and contacted TEK Media Group that claims to repair many brands of A/V equipment, including Tamron. TEK MG not only repaired it at a fair price, they did so in a week, including shipping time. They kept me constantly updated on the progress through email, via their web portal, and by phone. I got the lens back today and it's back to perfect working order! Fantastic work and fantastic customer service. I'll definitely use them again for any future repairs and highly recommend them to all my photographer friends!! read more

Great service, great people, very happy with the service I received and will definitely be back for all of my audio repairs and needs.

It's just perfect to have an amazing professional camera shop right in my neighborhood! Trustworthy and friendly service. I can happily say this is my new go-to place for all of my camera needs. I lost focus on my fujinon , these guys turned it around in 3 days ! It was well worth. Again thank you, couldn't be happier! read more

Tekmedia took me through a 5 month ride with many emails and phone calls to repair my Tamron 15 30. They never did fix it and kept making me send it back and kept insisting my camera was broken, even though I use it often and I sent them video proof of it working with multiple lenses. Whenever they said they'd get back to me they almost never did. Even when it was like we'll call you in 5 minutes. They then promised a refund only to say they would have to get it approved and they'd let me know after I'd been through all this. Only threatening them with reporting to the licensing board and FTC made them acquiesce. The last time they tried to fix the lens they insisted everything was tested and working perfectly. Attached is a picture of the back the lens hanging loose obviously not useable in any fashion. If you use them dont speak to Dave if you have problems. He has no power and will only try to stall you. Andy, if you are reading this your tech is incompetent. read more

Tek Media Group - Electronics Repair Near Me - Burbank, California

Tek Media Group will waste your time, overcharge you and damage your equipment. Brought in a lens for repair, they kept it for more than a month (and couldn't ever give an accurate estimate on when the repairs would be completed) and then when I finally get the lens back, they ruined the autofocus, so it's not functional now. I am demanding a full refund so I can take my equipment to a repair shop that is actually capable of repairing equipment. Tek Media Group is NOT capable of repairing your equipment. Save your money, save our equipment: find a different repair shop. read more

Not impressed in the slightest. It took me two times to write them off. Do yourself a favor and go directly to the manufacturer FIRST. 1) Despite my having repeatedly written and verbally explained what problem my first piece of equipment was exhibiting, they failed to do the test I requested. I gave up after a couple weeks of turning blue in the face. They were quick to give up on what I was asking, and I couldn't understand why. 2) They understandably cannot cover Out of Warranty issues and, if you do have a real problem with your item, they simply do the homework of telling you how much it would cost for them to perform an exceedingly expensive repair on your item Out of Warranty. To their credit, they did tell me they couldn't do the work... and they didn't charge me for it. Fortunately I got the manufacturer to perform my expensive repair under warranty! read more

These guys are amazing, they fixed and refurbished my 25 year old Bang and Olufsen 8000 speakers .. their service and support are fantastic.. Mike and Andy both explained what needed to be done to make them perfect.. what a deal .. Great prices, professional service and quick response makes these guys a real 5 star experience.. top notch .. I would not trust my class A audio equipment to anyone else .. thank you for being such a great repair shop .. read more

Yikes ABSOLUTELY HORRIFIC service place. I would give NO STARS if possible. Epson also sent me to this service station for my 5-month old Epson PRO 4900 and I wish I could give them a glowing review. First, it took them 2 days to schedule me in and during which I had to constantly call to make sure I was scheduled and someone could actually come in. 1. Highly Disorganized The first time they sent someone over to service the machine, he didn't know much about the Epson 4900 even though they are supposed to be certified by Epson. I had to teach HIM how to load papers and save settings. 2. Not knowledgeable When Epson said to send the printer over to their shop, they came and pick it up and the technician didn't ask for any of my papers or files to troubleshoot with. And then the printer sat in their shop for 3 days before the technician (same guy) did anything, and he only printed out 20 sheets, none of which were using the same process we did when he was at my studio. 3. No methodology or process for troubleshooting So when he finally asked me to bring in the papers, I had to drive it there myself, and then I arrive and find that he had made NO effort (or more likely didn't think of it!) to recreate the printing process at my studio when he saw the problem. Further more when I had asked on the phone for him to make sure to print on larger sheets, I arrive at the shop to find that he had hand-cut with A PAIR of SCISSORS from rolled papers in the recycling bin, they had NO perpendicular corners! Appalling! Any printer technician worth his salt, ESPECIALLY an Epson Pro one would know that the printer would show a paper skew error if he tried to load papers like that. How do you troubleshoot a problem when you're creating a new one?? Then I sat there with him for 2 hours and insisted he looked for regular precut sheets of paper. And I taught him to load it properly and how to save settings, AGAIN. The poor guy, he really was like a fish out of water. I don't know that he even repairs printers he knew so little of it. So, after all this ballyhoo and I am trying to get them to send the printer back to my studio, the receptionist scheduled me in for Thursday between 10am and 11am. They don't show up and NOBODY calls me. I call them and she tells me they are short staffed and the technician is delayed on site. She said she will call me later. 4. Unprofessional-zero communication among staff, can't keep schedules Of course, nobody calls me and I had to call her. She said, okay tomorrow between 9 and 11am someone will be there. She apologized. I call the next day when nobody shows up AGAIN and I DON'T HEAR from them. She puts me on hold, spoke to the guys and then said, oh the technicians said they will deliver it this afternoon. I wanted to bang my head on my desk. What?? How difficult is it to give a customer a courtesy call to let them know that they can't make the delivery, THREE TIMES? Not only do they have zero communication between the delivery/technicians and the customer relations, they could not even keep any of their schedules and left me basically hanging, waiting around for them. 5. Unmotivated staff begets poor customer service, possibly the saddest part of it all So of course, I questioned this when I called and spoke to the lady/customer relations who scheduled me and she basically told me none of this was her fault and that I should take it up with the manager if I want to press on. Unbelievable but yet, the signs are there all along. It was clear that Tek Media Group does not take its accountability and responsibility to clients seriously which makes me think that internally, for some managerial reason they do not take care of their staff. Everyone seems very unmotivated and dispirited and therefore not performing! So very unfortunate. Now why would you want them handling your EXPENSIVE equipment? Please, do yourself a favor, avoid this service place at all costs. Learn from my mistake. It will save you a lot of money, pain and heartache. read more

THIS IS THE ABSOLUTE WORST CAMERA REPAIR SHOP EVER! I am a professional Incident Response Photographer and I need my equipment working well at all times. I brought in my Canon telephoto ens for repair of the manual focus ring that was sticking. They kept it for three weeks. When I went in to pick it up, every movable part was jammed. I took the lens to International Camera Repair in Pasadena and they stated the following: "Whoever worked on this lens did not know what they were doing. First, they broke the auto-focus motor. Second, they jammed the follow tube when they re-installed it. Third, they packed the Image Stabilizer motor are with grease. They then told you that they had replaced the zoom tube which they didn't. They broke your working lens, and lied to you about what they said they did to justify the $575.00 price." IF YOU VALUE YOUR EQUIPMENT DO NOT GO THERE!!!! EVER! read more

I thought it was cool they didn't charge for an estimate but now I see why. Firstly, the said they'd take a day or two to give me an estimate. I waited a week and had to call multiple times before they returned my call. Second, the estimate was for $600 for a projector that costed me $450. The technician said if he didn't replace the motherboard the rate would be $375. Honestly it felt like was pulling numbers out of the air. Also, he wasn't sure he could fix it too. Thirdly, I decided to just pick up the projector and not repair it. When I came to get it, they didn't even screw it back together fully. Top part came apart as I'm walking to the car. The guy that gave it to me didn't care & said "well that should be like that but the tech ain't here now" Crappy service. Crappy place. My guess is they just replace parts & can't fix crap. Also, these positive reviews might be fake. Always suspicious of reviews where it's mostly 4 stars & 1 star back to back. read more

I can't say enough good thing about them. They rook care if my camera that my daughter dropped. The free estimate and the quick turn around was amazing. Not only I received email with updates I received phone calls. I would highly recommend them. read more

I lOVE Tek Media...Andy is a Mac God and has saved my digital life multiple times...he always knows whats wrong and can fix it. Better yet, he actually understands that people these days NEED their computers, so once he figures out what the problem is and orders the parts, he actually lets me take the computer (if operable) so I can continue working while I wait for the parts to come in - then I take it back and he gets it fixed fast. This is so NOT the way most authorized repair places operate...they want you to leave it for days and with Apple you have to ship it back to them...which results in lots of missed work for you... My advice - if you have a mac, you want Tek Media - you want Andy. P-E-R-I-O-D!. read more

I had a very god experience. The company was recommended by Samy's camera. Took in my printer, got a call explaining what was wrong, it was fixed, picked it up, price could not have been better. I will definitely use them again. read more

Experienced and knowledgable staff. Technician Arutyun was very helpfull and friendly. Prices were more than fair. Can't say enough. For any of your camera or computer repair needs I would recomend them every time. read more

I am a true believer in second chances. No one is perfect, we all have our off days. With that said, I was surprised to receive a call from Andy the owner of Tek Media Group after my initial review. My printer still needed to be repaired and he offered to repair it with no charge and with an extended warranty. I returned the printer and the work was completed by the next business day. Communication and follow through prompted this updated review. Thank you Andy! read more

Took in two of my projectors in to get repaired. They set me up as a customer with a very nice web based interface for checking in on my repairs. They diagnosed the problems, fixed it, and got them returned to me within a week. Excellent job and service. I will be using them as my goto projector repair place as other places have been NIGHTMARES. Thanks and keep up the good work. read more

I recently send my Nikon 14-24 mm for a repair. I was very concerned about the quality of the repair and after speaking with David, he assured the lens would be fixed, cleaned and work like new. Well, they delivered. What was so impressing, David called me few times with updates regarding the progress and even when the lens was ready to be shipped out. Job well done, highly recommended. read more

Its rare to find a company having both the knowledge/experience and customer service to write home about. These guys really know their stuff and go all out to accommodate you as a customer. My experience was with a B&O speaker. They found the problem and showed me what options I have. They connected it to multiple devices to show & see what the issue is and how to fix it. In summary, if you need help with your electronics, this is definitely the place to go. Just to mention, all their employees are a jewel in Tek Media's corporate crown. read more

Such wonderful service! I came in with a collapsible softbox light about a month or two ago. The wires got yanked out from the on/off switch. Initially I was told I would have to leave my light overnight with them but they were actually able to fix it for me right there on the spot. Took no more than 10 minutes. These guys are so kind and love what they do. Definitely will be a returning customer. read more

I own an expensive audio system, Bang and Olufsen. . I have had it for 20+ years with perfect sound and sytem except for replacing the remote once.When one speaker stopped transmitting sound, I was looking for a repair shop that was reputable, had recomendations (one by the B&O store in Beverly Hills), so I took it to Tek Media. The folks are wonderful! They were efficient, competitive and on time. They checked all the boxes. read more

Had some issues with a Sony EX1 that wasn't done completely to my satisfaction. Could have likely been resolved if I lived in the area and communicated better with Tek. Would use them again though. Probably an isolated incident. read more

Drove from South Bay to Burbank to get my EPSON 6030UB projector repaired. I love TEK because of its friendly staff, email updates on repair, experienced technician, and FREE estimates! I was told my projector is working, which I couldn't believe. The technician was customer friendly, he set up the projector to show me there was nothing wrong with my projector. They were serious about no charge for diagnose and estimates. Thank you TEK! read more