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    Apple SanTan Village

    Apple SanTan Village

    (319 reviews)

    $$$

    I had to take in my older iPad Pro because it stopped charging…read more Arrived early for the appointment with the Genius bar and was helped right away. After checking the system and going through the diagnostics, Jamie (I don't know if I have the right name, apologies to the nice man who helped if this isn't your name) did a hard reset and voilà my tablet works again :) I was thinking of buying the newer Air iPad with the M3 chip: unfortunately, there were none with the 1Tb I needed, and the 512 GB just isn't enough. The store was busy being a Saturday, but there were many helpers so no one seemed to wait for long. This store is the one I've been going to since buying my first Apple watch many years ago: still my favorite.... even though I didn't get the 1TB ;)

    I've been shopping at the Apple Store since basically the beginning of time, back when iPods were…read morecutting-edge and not retro collectibles. Between personal and business purchases, I've probably spent enough to personally sponsor a section of their glass walls. So when I say this was my worst experience ever, I mean it. So here's the adventure. I'm at work, my wife calls and says her iPad is full. Easy. I hop on Apple's site, load up a top-of-the-line iPad with all the extras. Then I decide to finally do something about the fact that I'm deaf in my right ear, so I add AirPods Pro to double as "hearing aids." I even add engraving to the headphones so I know which ones are mine at home... because apparently my master plan is to label the only thing I can't hear out of. Anyway, everything shows as available for same-day pickup, so I decide to swing by the Apple Store Santan Village on the way home and avoid the whole "who's signing for packages" situation. I walk in, ready to grab my stuff. And immediately become invisible. I try one employee, they turn and talk to someone else. Try another, same thing. At this point I'm genuinely wondering if this is a social experiment or if I actually don't exist. Eventually I find someone who helps. Nice enough guy. I hand him my order to scan. He doesn't scan it. He asks what I ordered. I tell him. He then realizes he should probably scan it. We're really firing on all cylinders here. He goes to grab my stuff, disappears, and someone else comes out with just the iPad. I ask about the AirPods. "No headphones." I show them the order. "Oh... yeah, there are headphones." He goes back again, comes out and says they're not ready yet. Not ready? I got an email saying they were ready. Turns out because they were engraved, they're not actually there and won't be for a few days. Which is impressive, because the website made it sound like everything was good to go. So now the solution is to cancel the order and just buy them again in-store. Perfect. Nothing like redoing a transaction you already completed. I cancel it. The guy helping me immediately turns to help someone else, so I get to stand there again, waiting for round two. Eventually we redo the purchase, and magically, non-engraved headphones appear instantly. So to recap, the one item I specifically customized is the only one that didn't exist, and the only reason I added engraving was so I wouldn't mix up the headphones I literally bought because I can't hear well. Solid system. End result: I spent thousands of dollars and somehow felt like I was inconveniencing everyone just by asking for help. And here's the real kicker. I didn't walk in expecting to spend a small fortune. I had already spent the fortune. I just showed up to pick it up. I'll take my business to Chandler Fashion Center or Scottsdale Fashion Square next time, where hopefully acknowledging customers is still part of the experience. Avoid this location like it just told you your storage is full.

    Tekkie Teks - itservices - Updated May 2026

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