Brought in my wife's computer because one of the fans was making a noise randomly. Within seconds…read morethey found the problem, fan on the GPU was not always moving. Wife decided for an upgrade and Noah was able to suggest a GPU that my current power supply could handle. Kept the old GPU for future repair and wife was happy with the new GPU. Great experience and will be returning when our Costco computer fails again.

My 7- yr old laptop hinges were loose. Over the phone, Wyatt told me to bring it in to their…read morestore. When I arrived, he remembered the issue & immediately took it apart, found a screw had fallen inside & replaced it & tightened all the others. I was in & out quickly. i will use them for all future PC issues.

Excellent service ! Quick turnaround Dakota is very…read moreknowledgeable...highly recommend. Great location as well.

Brought my computer back to life, I asked them to replace a few parts, and when I picked up my…read morecomputer they said I didn't need all the parts so the bill was lower than expected. That's integrity, and I appreciate it very much.

Repair was fast and affordable. Older iPhone model and had it done in hr. Thanks for the serviceread more

Ask about service for a desktop. Alan responded they do not service iphones. Never asked for…read moreIPhone service. Still said they are not interested. Was blown off without even wanting to know what they could have done. Very rude customer service

Walked into Best Buy today to look at the Meta Ray-Bans and the Meta Oakley's to do some research…read morefor I later purchase. I ended up convincing myself to buy the Meta Oakley HSTN on the spot instead. I spoke with the Meta Sales Rep. Jonah, and he was able to answer my questions about his experience with the meta Ray-Ban Gen. 2 which he was wearing, and comparisons between the Ray-Ban's and the Oakley HSTN and the Vanguard glasses. You can test out the feel for the Ray-Ban Gen 2 and the Oakley Vanguards in the store the video and picture capture is as promised, clean and crisp. Also bought the two year warranty. I'll update this review with pics and possibly a video later.

I was so happy I finally found a new HP laptop online on sale for $239.99! A week later I was able…read moreto price match on their website for $219.99 and received a $21 refund when it went on sale again!

I had to take in my older iPad Pro because it stopped charging…read more Arrived early for the appointment with the Genius bar and was helped right away. After checking the system and going through the diagnostics, Jamie (I don't know if I have the right name, apologies to the nice man who helped if this isn't your name) did a hard reset and voilà my tablet works again :) I was thinking of buying the newer Air iPad with the M3 chip: unfortunately, there were none with the 1Tb I needed, and the 512 GB just isn't enough. The store was busy being a Saturday, but there were many helpers so no one seemed to wait for long. This store is the one I've been going to since buying my first Apple watch many years ago: still my favorite.... even though I didn't get the 1TB ;)

I've been shopping at the Apple Store since basically the beginning of time, back when iPods were…read morecutting-edge and not retro collectibles. Between personal and business purchases, I've probably spent enough to personally sponsor a section of their glass walls. So when I say this was my worst experience ever, I mean it. So here's the adventure. I'm at work, my wife calls and says her iPad is full. Easy. I hop on Apple's site, load up a top-of-the-line iPad with all the extras. Then I decide to finally do something about the fact that I'm deaf in my right ear, so I add AirPods Pro to double as "hearing aids." I even add engraving to the headphones so I know which ones are mine at home... because apparently my master plan is to label the only thing I can't hear out of. Anyway, everything shows as available for same-day pickup, so I decide to swing by the Apple Store Santan Village on the way home and avoid the whole "who's signing for packages" situation. I walk in, ready to grab my stuff. And immediately become invisible. I try one employee, they turn and talk to someone else. Try another, same thing. At this point I'm genuinely wondering if this is a social experiment or if I actually don't exist. Eventually I find someone who helps. Nice enough guy. I hand him my order to scan. He doesn't scan it. He asks what I ordered. I tell him. He then realizes he should probably scan it. We're really firing on all cylinders here. He goes to grab my stuff, disappears, and someone else comes out with just the iPad. I ask about the AirPods. "No headphones." I show them the order. "Oh... yeah, there are headphones." He goes back again, comes out and says they're not ready yet. Not ready? I got an email saying they were ready. Turns out because they were engraved, they're not actually there and won't be for a few days. Which is impressive, because the website made it sound like everything was good to go. So now the solution is to cancel the order and just buy them again in-store. Perfect. Nothing like redoing a transaction you already completed. I cancel it. The guy helping me immediately turns to help someone else, so I get to stand there again, waiting for round two. Eventually we redo the purchase, and magically, non-engraved headphones appear instantly. So to recap, the one item I specifically customized is the only one that didn't exist, and the only reason I added engraving was so I wouldn't mix up the headphones I literally bought because I can't hear well. Solid system. End result: I spent thousands of dollars and somehow felt like I was inconveniencing everyone just by asking for help. And here's the real kicker. I didn't walk in expecting to spend a small fortune. I had already spent the fortune. I just showed up to pick it up. I'll take my business to Chandler Fashion Center or Scottsdale Fashion Square next time, where hopefully acknowledging customers is still part of the experience. Avoid this location like it just told you your storage is full.

Helpful and honest. My son's laptop wasn't charging and Mark was able to give us a simple fix…read morewithout even charging. Very knowledgeable and quick service!

Got mixed estimates of how long it would take to replace my phone battery. I was told 15-30 and it…read moretook an hour. Their quote beat out everyone else, and service was alright, but it may be on its way down. They have pre owned iPhones for sale, but not more than 10-15 at a time. Cool place to check out, but not very uptempo in terms of service.

Great service, very knowledgeable, Highly recommended, The people who work here are friendly and…read moreexplain what needs to be done.

Awesome small business. My husband exclusively will take his computer here. Owner is super…read moreknowledgeable, super fast and friendly. Seriously awesome

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

Quality service, very knowledgeable, and quick to respond…read more I highly recommend his service for most computer repairs and especially MAC computers. Thank you for your hard work and making our lives easier.

Fantastic. Cooler was bad. CPU overheating. Done in 12 hours. Competitive pricing. Available and…read moreresponsive.I work until later in the day and he was willing to let me drop off after hours, which is a big deal because most places close at five. Pricing was fair and competitive. 5 stars.

They helped me with an infinite looping blue startup screen. They backed up my hard drive and gave…read moreme an external hard drive to put my stuff on because it was cheaper for me to do that rather than replacing the internal hard drive. They're great and the guys there should be compensated well. They're talk to you with respect and explain everything very well. I'll be back shall another device needs attention!

I started using computers using the old DOS operating systems in the mid 1980's, but could not…read morefigure out how to get both of my laptop computers to power on. I brought them in the store and met Kenny and he went to work on them. Kenny had both up and running in no time. He explained a lot of things to me and we had a great conversation. I could not believe he said no charge. I said if I had a need of his servicing in the future I would be back. I am a satisfied customer and recommend Bits N Bytes computers!