I spoke with Bill on 2-4-25 and sent him the $250 fee via Zelle the same day. He did go to the…read moredealership the next day to inspect the vehicle. He called me from the dealership and said the car presented well, except the oil was only half full. He said he would not test drive the car, fearing he would damage it, and he would contact me with the report later. I was caught off guard. What did he mean half full? I looked up the engine, and it holds 6 1/2 quarts of oil, did it only have 3 1/4 quarts, or was the oil only 1/2 way to full mark on the dipstick? The next day, he emailed me a picture of a one-page report that he had taken with his cell phone that was illegible. I replied back that it was illegible and asked that he scan it and email it to me. On 2-7 I emailed him I needed the report he emailed me back and said he would send it the next day with some photos. Keep in mind, time is of the essence with a prepurchase inspection. I had recently lost out on two other vehicles because someone got them before me. On 2-8 he emailed me that his report is verbal and he would work on the report over the weekend, he did send me some photos. On 2-9 I emailed Bill that I had to make my buying decision w/o his report. It had been 5 days and I was afraid of loosing another car. At this point I had, no contract or invoice, no report, He did not test drive the vehicle which was part of our agreement. What I received for my $250 were some photos and a verbal statement that the car was nice and a verbal warning that the oil was half full. I requested a refund. He replied no refund and suggested I read his yelp profile, that his reports are verbal (this was never stated up front) and sure enough at the end of his profile it states, reports are verbal. I have never heard of such a thing. I do not know anyone who would order a pre purchase inspection and not want a written report. If you want a written report with your prepurchase inspection you need to look elsewhere.

Bill responded quickly and professionally to my request to inspect a car for me in the Phoenix…read morearea. I am from out of state and needed an inspector to qualify this car for me. He was my eyes, ears and nose! Yes, nose! I always have to ask a potential inspector if they smoke, because I need a non-smoker to first smell the car and let me know if it smells of smoke or cologne or air-freshener. If it does, I simply pay them their full fee and thank them for their time and they can go home. If it does not smell, the next step is to take good, clear photos of any flaws they see. Bill did a great job of that. I eventually decided not to buy the car. So why did I pay Bill to inspect a car I later decided not to buy? That is the nature of buying remotely. it would have cost me an entire day and hundreds of dollars to fly to and from Arizona to see it for myself. See my attached pictures. Bill found some issues, and some I found after I zoomed in on his clear pictures. Every once in awhile you can find a car remotely that is just a creampuff. This one was close-ish, but not close enough. I decided to keep shopping, thanks to Bill's advocacy for me.

Great job. Good pricing and really cool guys. I live 90 minutes away and take my cars there. They…read moreeven did the transfer case on my Porsche Cayenne. Totally recommend.

This is Jon who referred Dan to Crutcher Automotive... I have been bringing my 2006 Range Rover to…read morethem for 4 years now. What started with brakes when I first moved to Az. He allowed me to buy my own products for my vehicle and installed them. After that first brake job I brought my vehicle to them for every maintenance and repair that needed to be done. If they can repair my vehicle they can repair any vehicle... The pricing is amazing and Javier is very easy to work with. They have an amazing crew of talent in the garage and many years of combined experience and resources. I have repaired and maintained.... Today I got my Ac compressor replaced. Bill came to half of what everybody was trying to charge me. Brakes, Radiator, Spark Plugs, Fuel Pump, Air suspension strutts, Air suspension compressor, Oil Changes, Control arms , Cv axle shafts. My vehicle has been maintained by crutcher. They have never tried to upsell me anything. I have always took vehicle to them and explained what I want to get done and it gets completed. If you are a internet savvy person and want to buy your own parts they are open to that. Make sure to buy correct parts ! Prices of labor are amazing, I enjoy getting everything done for half the price minumum from every where else I het quotes from. Only negative? There has to be something . In my situation... They quote me for labor from a national standard labor hours. My vehicle can be a lil stubborn and intricate so sometimes it can take longer than promised or slightly more expensive than what we expected. Thats totally understandable with my vehicle. All in all for price point quality of the work you get an amazing deal..!!!!!!

Fantastic shop! The Eurocar center will get my Mini Cooper and my R8 from now on. I'll never take…read moremy cars anywhere else ever again.

Dealership and chain repair shop quote was too high for my 2022 Audi Q5. Had a friend suggest…read moreEurocar and their quote was almost half the cost! Same OEM parts with 2yr/24k mile warranty. Haraj's ongoing communication was great! Job completed on time, great service, and a great price! I will be a returning customer and highly recommend them. Supporting a local and independent shop for the win! Thanks Haraj!

Austin and everyone were very helpful and were able to take care of the problem in a very timely…read morefashion. I really appreciate their effort to handle my issue as soon as possible. Thanks guys.

By far one of the best mechanic shop i've been to!! They are super helpful and honest. Will take…read morecare of you very well and are very trustworthy!

Joe and his team is amazing they do thorough job in checking out the car using computer scanners as…read morewell as visual on the car for any damages, wear and tears, accidents, timing belt and test drive to check if alignment or any code pop up while driving the car. Since I was purchasing the car out of state Joe and his team made it seamless for me to get the car. A highly recommended Joe if you are purchasing a used card to get the car checkout to have piece of mind. The best thing about My Mechanic Friend is mobile they will go anywhere instead you taking the car.. Thank You My Mechanic Friend.

I'll start by saying this business is a brilliant idea, I have bought many used cars and have never…read morehad them inspected by a third party. I'm very glad I did! I had them look at a 2014 BMW before I purchased it from the dealer. What I got back was a comprehensive list of things to watch out for as well as things to request from the dealer to inspect further. One additional great thing was they gave me a few smaller things to repair that I wouldn't have thought to look for such as window lock and trunk lighting. The inspection resulted in a more thorough dealer check and repairs that otherwise I would've bought the car with unexpectedly. Having your own experts inspect a used car should be a mandatory practice! I highly recommend My Mechanic Friend!

I took my classic 4Runner into Shadow Mountain to replace a leaky cv boot amongst other work…read more Graham communicated the work needed clearly, and the repairs went well, and right in the range of what a repair job like that ought to cost. It's great to have an honest, straightforward repair shop in the area.

The people who work here are friendly, very knowledgeable and they employ extremely good mechanics,…read more(rarity these days). If you're picky.. Pick this shop

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

I've been bringing my truck here for a few years now. They helped me resolve an oil leak, the…read moredealer I had taken it to didn't tighten something and I was leaking oil. They topped me off and had me out of their quickly, I've been coming here ever since. They do excellent work, they deliver my truck to me in the time frame they provided, everyone is very professional, they text me reminders and make recommendations without being pushy. I would definitely recommend Gilbert and his team. Everybody's neighborhood should have a trust worthy mechanic like this team.

These guys are top-notch. Went above and beyond to make sure I got my car back with its new tires…read moresuper fast.

Needed minimal service but it took awhile. The place has been remodeled. There is no longer a drink…read morevending machine and the coffee is gone. But worse is they removed the water fountain! There are no water bottles either. So there is NO water or beverages if a person needs a drink. The hotter the days get this will be a real problem. Not good.

I had a great experience and would hands down recommend this place above any other place in the…read morearea, All work done in a timely manner The mechanic who worked on my car came out to tell me before and after they did the work, and the most important thing for me is that they are 100% honest.I highly recommend them !!!

Helping Hand Auto provides such trustworthy, fair, and great repair service. The owner Joey is…read more super nice and works with you to do what needs to be done to get your car up and running again. This small business really earns its name as they truly believe in helping their customers. Joey and Lupe and the other mechanics really know their way in and out of an engine like nobody's business! I highly recommend Helping Hand Auto!