Recently moved to the area and found this business on google with a decent rating. Have used their dry cleaning services 4-5 times (bi-weekly drop offs) and was always greeted graciously and treated well each visit. Also thought that pricing was very good and that this would be my go-to dry cleaner moving forward. Only issue I had with their dry cleaning service was on one garment, where white-watery chemical splotches were found all over a military uniform that my husband wasn't very happy he had to wipe off. Again, it was one incident and the owners had been very pleasant with me thus far, so not a big deal at the time.
Two weeks ago, I dropped off 2 curtain panels that I purchased for $20 to be hemmed. They were simple window sheers (no backing) 100 inch wide x 86 long and I was looking to have them shortened to 55 inch long. A simple straight hem job where the panel had to be cut, bottom flipped up and a straight hem sewn. Other tailors in the nearby area have quoted me $30-$40 per panel for the same job. When dropping off the panels, I did not ask the cost of the alternation, thinking that all of the work they have done for me had been reasonably priced, so this job would be too. Went to pick up the curtains and when I went to check out, the owner said $15 and charged my card and did not give me a credit card receipt. Later that evening when hanging my curtains, I found a receipt taped to the curtains that stated it was $105 with a $15 military discount. I was dumbfounded and double checked my credit card statement and realized that $105 had been charged to my card.
Today I went in to the store to speak with the owner, thinking that the charge had to be a mistake. The owner stated it was not a mistake and that she had even given me a $15 military discount on the job. I told her that it was my fault for not asking what the cost would be, but that $115 for two simple hems seemed way over priced and that I felt that I was being take advantage of. She tried to explain to me that her alternations are based on the width of the material and I asked her how long it took her to hem the curtains. She stated 2 to 2.5 hrs to do a straight hem. I asked her if her work was really worth around $50 per hour, which still did not make sense to me for a simple alteration on 2 basic curtain panels. I could have had custom made curtains made for $115.
After discussing for 10 minutes, with me explaining that I dropped off business to her bi-weekly ($40 per month on average being spent there) could she work with me on the price, but she declined. After another round of discussing the price, she agreed to give me $20 cash back, which would have meant I was paying $85 total for the hem job. I told her that I still felt that I was being taken advantage of and was looking for $40 back. The owner declined and stated that $40 was too much. As a gesture of good faith on both our parts, I asked her to meet me in the middle with $30 back and I would continue to give her my business. Again she declined and offered me $20 back, which I declined and stated I would no longer be bringing my business there and would be writing an online review. After reading further reviews about the business on Yelp, I realize now my experience was not uncommon there. Would not recommend this business. read more