These guys are CROOKS! Chuck A (who posted a review), must be an employee! I was contacted by Telplex and assured my average $60.00 monthly AT&T bill would go down to $40.00 Not forty plus fees, $40.00 TOTAL. I paid the added fees to AT&T to part ways with them and now my bill with Telplex is $69.00 per month! I called their office and while talking with customer care.... I could hear a guy in the back ground fielding a call such as mine stating "No Sir, we must charge all applicable taxes and fees". What a bunch of scumbags... They record all their call and I've requested mine, in order to get out of this agreement. read more

These guys are the most un honest company I ever dealt with! First they approached me : we provide the cheapest Servive ( since i had At&t they said we will give you better deal you will pay around $70 for Internet & phone line unlimited . Then after a while I realize they are charging me $70 for the line & their is some extra fees like call waiting ( btw they said call waiting is included ) Then they said they will add the Internet to make it under or bundle & will be $100 then they said oh we didn't say that! I talked to a lady she was so rude & the manger called Tract B is so rude as well. Conclusion please don't go to them they will waste your time & money. Their is no point to deal with such a company that's has no ethics! read more

NEGATIVE -1000 stars! They sent us a bill out of nowhere stating they are an extension of ATT . already that's a scam, ATT would never work with such lowlife. Do not even attempt to answer them. They trick business into thinking we need to send them payment . Do not fall for these scumbags!! read more

SCAM!! AVOID AT ALL COST. Double the bill instead of promised saving

I switched to try to save money. Now I'm unable to make long distance calls, which makes it hard to run a business. I called the company and was told my account is closed, yet they are still billing me and showing I am current. Stay away from this company!! read more

I was just contacted by Cora. Cora stated that AT&T, in an attempt to keep their small business accounts with less than 10 lines; have brought in another carrier, Telplex. This will reduce our cost per line from $60 to $40. She said they had to call for permission to change from the USBI carrier to Telplex due to FCC guidelines, even though they are doing it within AT&T. I asked numerous times if she was with AT&T and she responded "yes" every time. We agreed she would call back in about 2 hours, while I talked with my business partner. Immediately after hanging up, I called AT&T. They confirmed my suspicions, Telplex is a competitor. Unfortunately, even if they were able to save me money, I would not do business with them due to their dishonesty. Obviously their claims of saving money are not true if they have to "scam" people to get their business. read more

If I could give a zero, I would. They are a complete scam! DO NOT give them a chance. I canceled their service two months ago and they are still billing me. I told them that I thought they were a big rip off and Tony told me that he wasn't the one that was trying to not pay their bill so I was the big rip off. read more

They keep calling, nearly every day. I've asked every time to be removed from their list, but they obviously refuse. They claim to be from the local phone service provider, but they're really a scam company trying to get you to sign up for their service. read more

This company has TERRIBLE business tactics! HANG UP if you get a call from them. They have called my place of work 4-5 times over the last week and every time insist they are calling on behalf of AT & T. We are always a little wary of these calls as they are usually businesses trying to take us away from AT & T. They insist they are contracted with AT & T and that they are authorized to make changes on our account. When I asked for a number to call them back after confirming with AT &T they don't have any number to offer you! When I asked to be removed from their call list, I was berated. There is no point in trying to have a conversation, just HANG UP THE PHONE when they call! read more

If you are a business, DO NOT DO BUSINESS WITH THIS CARRIER, They refuse to set up a modem with the basics to surf the internet or trouble shoot with our IT group and do not care a major business credit card transactions are down. Stay away read more

By far the worst company ever highjacks your line so you can't switch and go anywhere else once you cancel with them. Plus they have a fraud system which tricks customers from other companies to switch over to them claiming they are not affiliated with att but yet is able to highjack your line so you can't switch back. Prices are over what they say it should be saying 46 plus tax and other services never had a phone company charge 40 bucks for tax and other services usually 10 bucks top for other phone companies. Stay away from these people they are scammers. read more

SCAM..,as a small business owner.. They switched me from AT&T...By promising me a lower rate..total bs.. They never gave me a confirmation in writing explaining my charges prior to me signing up don't make the same mistake...this company is the worst.. Don't believe the lies.. read more

Just like everyone else, they make you "think" you are paying less for your call package at $35 but they ADD on tons of charges!!! My AT&T bill went from $160-$175 to about $195 thru Telplex!!!! WT~Fudge!!! STAY AWAY from these scam artists!!! read more

Scam. They call me weekly pretending to be from my phone carrier and manipulatively try to get me to switch my service to them while lying about saving me money while others post proof they are looters! read more

I was called twice a week for 4 months and told they were affiliated with At&T and were going to lower my bill. Each time I asked them if they were AT&T and each time I got a vague answer. After 4 months I relented and at the very end of the conversation, they said that they were in competition with AT&T. I should have hung up at that moment. My first bill arrived 10 days later and was 3 times what AT &T was charging me. It took me 4 hours to get loose from them and back to AT&T . If you feel like getting ripped off, this company is the way to go. read more

Worst customer service, ever. Phone line has been down a month. Customer service is off the hook RUDE. Repair guy never shows then says he can't get in which is utter bs. Do not sign up for this. RUN THE OTHER WAY. Complete scam. Willing to bet they bought old, decrepit AT&T phone lines and have NO CLUE as to how to fix the outdated shit that they bought. read more

Telplex calls me up and tries to convince me that they can lower my ATT bill. I consider it but their tone and conversation makes me skeptical. I look them up on Yelp and tell them that based on their yelp reviews, I can't go through with it. The salesperson hangs up on me and uses this high pitched dial tone (I'm thinking their way of saying F U). Stay away from this SCAMMING company. read more

This company has called 4 times this week saying they are with AT&T. When I ask if they are working with Telplex, the caller hangs up. DO NOT DO BUSINESS WITH THIS GROUP! They lie and misrepresent EVEYTHING. Do not even talk with them or they will scam your lines. read more

I really wish i could give these jerks -5 stars. They call my work constantly and never catch the boss. Today they did and though she did speak to them for a little while the conversation ended with telling them we are not interested. All of a sudden our phones were ringing off the hook(possibly unrelated but even our FAX machine was going bonkers). When she answered and told them she wasn't interested the man would pretend he couldn't hear her. When I answered and he asked for her i told him that she was not interested. He completely ignored my statements and continued to ask for the owner like a petulant child with his ears in his fingers saying "lalalalala." After multiple threats to turn our phones off and relentlessly calling and hanging up I finally left the phone line on and the monster appears to be gone for the day. DO NOT EVEN SPEAK TO THEM. Hang up. Start speaking any language you can think of. Screech into the receiver until they go away. Just don't give them any answers. I've also taken another posters advice and reported them to FTC. read more

Called and told me there were changes on my AT&T business bill and we have looked it over and reduced it. I thought really? Sounded strange!! Then switched me over to lady who talked a mile a minute. We can do this and this for you blah blah blah. I asked them are you AT&T and she said no but we have partnered with them. I ask her what company is this? She said Telplex. I asked for her number and if I was interested I would call back. She would not stop with her sale pitch so I said good bye. Scam! Beware! read more

One star is overly rated to this SCAM!! The service is TERRIBLE! Our office fax line was down for 3 weeks and NO ONE came to fix it! Calling during business hours the wait time was longer than 30-40 mins and it kept getting dropped the line! We were unable to receive fax or to fax out important document for the entire time of the 3 WEEKS! I'm also going to file to consumer affair for such POOR service! I ended up terminate with them and went back AT&T, at the last minutes found out that they CHARGED ME $250 TERMINATION FEE! PLEASE DO YOURSELF A FAVOR NOT TO COME TO THIS SCAM!!! read more

Horrible business sense!! Called me making me believe they were my current carrier and wanted to see about bringing my bill down. By the time I realized it wasn't my original company, it was too late, they already had me under their thumbs. I was upset and immediately called my company and had it switched back. Well, Telplex would not release my toll free number without extra work. I tried for months to get that returned and thought I had. Well, they shut me out and sold the number to someone else. So, I had to get a new one after buying a thousand business cards and letterheads. Ugh! Just be sure you're talking to your original carrier before making any changes. read more

Well I rated one star just wish there was a minus star LOL...This company calls my office at least twice a day from different numbers but same ID...every time I say I know they are a 3rd party and not directly affiliated with AT&T and that I wish to be removed from their calling list...this morning was the last straw...I got a call from the same company, caller identified himself as Alex with a phone number of 702-405-8667 and when I told him what I know to be true he said "well if you want to be a dumb cunt" and then hung up...wondering how I can file a formal complaint...if anyone knows please respond, uncalled for when all I want is for them to stop calling...UGGGH read more

Yet another scam company trying to get AT&T customers to send them money. They call many times each week, and are incredibly rude.

Boy did I dodge a bullet - Telplex Communications phoned this morning representing themselves as AT&T. I bought all of their BS until the supervisor came on the line, went over everything and was going to start the voice verification and wanted to be sure I understood everything so that I didn't have any questions during the verification, as we would have to start over (and she didn't want this to happen). This is when she started talking about competing - so I asked her "are you competing with AT&T?" and she said yes. Then she starting spouting information about wholesale, blah, blah, talking about my current bills being well over $100 (and they aren't, the are in the low $90s), and a bunch of other stuff that I began questioning because I had pulled out my last AT&T bill. I then told her I wasn't interested and she got nasty, "well why wouldn't you want to lower your bills, etc". I told her she was being pushy and I told her I had the right to tell her no and that I was done talking to her. Her final statement to me was "well enjoy your higher bills then!" BEWARE! Ask right from the start if they ARE AT&T and when they say "no" ask them their company name, Google them, look at their reviews! Then run the other way. read more

Total Scam & nasty at that! They try to throw scare tactics with Federal Law this and Federal Law that. Seriously AT&T has deregulated federal law & can't contact me to inform me of cheaper rates...Seriously...cheaper rates need an approval & you also need all my phone numbers...get a little more creative kids. If you are calling me to help me out, you better have all my information & not need anything more. Amateurs! read more

do not use this company!!!!!!!!!!!!!!!!!!! scam alert they claim to be a sister company to at&t - they are not - i stupidly changed my phone service and received a bill 3x what at&t charges. i will be filing a complaint with the bbb! do not use telplex communication! Please file a complaint with the BBB they already have lots - this company needs to be CLOSED asap read more

Biggest phone scam I have ever witnessed. Cost us $500 to get lines back and the lines will not work for 5 days. We are a business and run our business through our phone lines. read more

SCAM! Wish I could give 0 stars! Please don't let these guys trick you like they did me! *If it sounds too good to be true it is!* Hang up while you can! Their "representatives" call OVER & OVER telling us that our AT&T long distance bill was changing and if we wanted to save money per line then transferring over would "save $20 per line." After telling my office manager I "saved" us money she was afraid they were scammers since we already had long distance with AT&T and pay low prices. I even kept getting the same calls after already switching (which struck me as odd) So I did some simple research and found all these complaints through BBB & Yelp about people that went through the same dialogue and experience with them. All of them regretted it and some had their businesses so negatively affected. I was so upset thinking we were in for a bad deal down the road and that it was too late; I was horrified. Thank god my office manager was able to cancel and switch back to AT&T and got a tablet thrown in while still lowering our bill as well! Now i'm dreading that their harassing calls will commence again. Shame on you Telplex for tricking innocent people and wasting everyone's time and money! read more

If I could I'd give them 0 stars This company just called saying they were working to lower bills for Century Link. However when checking, they're more than we are currently paying When I told the woman that I needed to do some research on their company before agreeing to anything she responded, "Well good luck!" and hung up on me. NEVER agree to anything you didn't ask for! read more

Rating zero. I am currently on the phone with a customer service representative named Deanna. In addition to this company be a scam and stealing/tricking people into unknowingly changing their service, she is just plain rude. They called one of offices saying that they were are AT&T rep and were doing so upgrades to our services. They did tell the staff member that the call would be recorded. Recorded they did! They asked our staff member several questions and when the she said the word "yes" TelPlex then plugged the "yes" into the recording to support their stealing our lines. This is a nightmare. Be aware. read more

Total Scam!! My "sales lady" started to get anxious after i started asking questions about charges, long distance, etc after she told me she could lower my bill from $350 to $180. Then when the lady found out I wasn't the actual owner she hung up on me. Very respectful company... yeah right. This company and their employees should be ashamed of themselves. read more

SCAM! As I'm sure you can tell by the multitude of complaints that have been posted, along with the peppered in fake "these guys are great" reviews, that this is not a reputable company. They will offer you a service, or in my case services, at a discounted rate and then when the bill comes in there are a number of fees. In addition to that the fee that they quoted me was to include both the telephone and internet services but the full bill that they were charging was just for the telephone. They expected me to pay even MORE for my internet. If you have been defrauded by this company then you should report them https://appsssl.cpuc.ca.gov/cpucapplication/ Contact the California Public Utilities Commission Consumer Affairs Branch and report to them what happened. The more people that complain the quicker they will be shut down and fewer people will be defrauded in the future. read more

WARNING SCAM ARTISTS AT WORK!!!!!I really wish there was an option to give 0 stars. This company called while I was out of the office and ended up speaking with my boss. They made it sound like he would be getting a better rate by switching to their company from CenturyLink. I received a call from CenturyLink (thank goodness) stating that there was fraud on the account and that Telplex was actually a 3rd party billing type company. Apparently what they do is not switch your service (you actually stay with same carrier) but end up getting your billing rerouted to them from your carrier then Telplex re-bills you to include their fees and taxes on top of the original bill. The bill you receive is from Telplex even though the original bill came from your original carrier and it will be MUCH higher then it ever was with your previous carrier. We got lucky and CenturyLink was on top of it so we were able to get our services reverted back into our name and billing redirected back to us directly before we even got a first bill from Telplex but please beware because not all carriers are as vigilant about catching this as CentryLink. read more

They call me at work on a regular basis to offer their services. They always ask to speak to the person in charge of the AT&T bill. I normally say that's the owner, but today I wanted to know what they were talking about so I let them introduce themselves and go through their "spiel." After I was transferred (without being told I was being transferred) the gentleman on the line goes into his "spiel" and I had to cut him off because I had a client walking into my office. I asked if there was a number to have the owner call back because I can only collect information and not make changes on the account without his permission, and he starts to describe how our conversation should have gone, called me a gate keeper, made accusations about how I'm lying that he's never available, and then he hung up on me. What a jerk! read more

Total scam. They pretend they are AT&T and have lots of info about your account.

Received a call today from McKinzie with Telplex who introduced herself very rapidly as "A member of the solutions department with AT&T" to reduce the rate of our phone line account since we were a small business account and were being charged retail rates. I let her go on for probably 5 minutes total as she explained, With no input from me I might add, that they charge this and that for rates, that they give 100 long distance minutes per line "As a gift to you" and several other things. I stopped her around the 5 minute mark and asked for her name again because I missed it the first time, and asked what company she was with. She responded "Telplex, a rate carrier company that works with AT&T Solutions Department directly to handle business accounts". She had mentioned somewhere in the long ramble that she would provide her direct contact number tor us to be able to call her back directly, which I then asked for and wrote down (888-479-2780 is the number she gave). I then explained to her that I already had a contract with AT&T and had an account manager that we dealt directly through for all of our phone and internet needs, and told her "I do NOT consent to any changes to our account in any way by her or her company, and do NOT want any billing or service through the company at all. Please remove us from the call list and do not contact our company again" Perhaps the best part of the whole experience was the ending though. Her response to me listening very politely and waiting for her to take a breath so I could speak was this "Thanks for F****ng making me waste my time A****le *click* " So incredibly well handled for someone who is supposed to be friendly and courteous. It's because of this simple ending that I have decided to post reviews about my experience all over the internet for everyone to see. I left that phone call with a Cheshire cat grin on my face, I do so love telemarketers, especially the ones who have gotten to the point where the scam is designed to make the victim believe they're the actual phone company. If I weren't already aware of the tactics they use, I almost would've believed her and would've ended up getting screwed on our service I'm sure. read more

I just received a call from TELPLEX, which It took me a long time talking to the girl to get that out of her. Our phone and internet service is with CenturyLink. She kept saying they were the long distance billing for CenturyLink. and they could now offer us a fee of just $9.95 no matter how many lines we have. I tried to get her number to call her back, after I talked to the Dr. She said her line is a call out only line. BIG RED FLAG! I told her I needed to talk to the Dr. first. Now I'm going to call CenturyLink and tell them what they are doing. read more

I just returned to AT&T, after dealing with the rudest, most unprofessional customer service personnel of Telplex Communications I own 4 businesses in South Miami Florida, I spend over 1,500.00 dollars a month on phone companies. They have actually hung up on me twice because according to them I was taking too long to explain the problems, one of the issues was that I had transferred my phone services over 3 months ago yet they were still billing me, and I also wanted to make a formal complaint about the customer service etc. The customer service person told me she was too busy to hear about any complaints and hung up. Telplex does not work on Saturdays. They do not have supervisors to check up on the staff thus they can handle the company and their customers how ever they please with no repercussions. PLEASE DO NOT EVER USE THIS COMPANY THEY NEED TO BE CLOSED DOWN. read more

Well at first I talked to a very nice representative. I asked for a quote then once they found out they wouldn't be able to lower my rates they hung up right away. Very rude and very unprofessional. Glad I found their Yelp page and found out they were just a bunch of scammers before I fell into something bad. read more