I had a surprisingly great experience with Spectrum recently and wanted to share it because customer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now. read more

Spectrum - New WiFi 7 router spectrum provided free of charge. Incredible! - Internet Service Providers Near Me - Sherman Oaks, California

The repair last night was incredible and efficient I had a broken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼ read more

Spectrum - Internet Service Providers Near Me - Sherman Oaks, California

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This location is by far the best one I have ever been to and believe me, that is saying a lot! In the past, Spectrum did not have the best customer service but I think they have stepped up their game with all the competition now. I arrived just before they opened their doors to return an old modem and ask a few questions about my new phone service. The employee who helped me was extremely nice and she answered all of my questions efficiently. *You can return equipment here ~ make sure you get a receipt to prove you returned your items!~ *This location is outside of the Sherman Oaks Westfield Mall between Bloomingdale's & 85c Bakery. Plenty of parking in the lot. read more

Spectrum - Inside - Internet Service Providers Near Me - Sherman Oaks, California

Absolutely horrible customer service at your Riverside location. ASTRID was incredibly rude, very pushy about pushing mobile service and after the second time I said I wasn't interested, she replied rudely with " oh so you like paying a lot of money for your service?" This is a salesperson at your company? Are you kidding me? Seriously thinking about canceling my service. Calling the manager who of course wasn't there, and they could give very little information about. Go to another location if you can. read more

I had to transfer my phone number to a new phone and decided to switch my phone carrier to Spectrum (they have been my internet provider for many years), so I had a lot to do and the number transfer was pretty tricky. Franco and Michelle were super helpful and patient. Many thanks to them for pulling me out of the cellular dark ages! read more

I wanted to share feedback regarding my visit on 2/7/26 at 7 p.m. While I understand it was nearing closing time, the service from Sylvia was surprisingly dismissive. Instead of being welcomed, I was asked, 'What do you need?' When told we were looking for a iphone upgrade and Apple Watch, she checked the system, immediately stated nothing was in stock - I was looking for a blue iPhone 17 pro max - she showed zero initiative to look up alternatives or ship items to us. It was clear we felt like an inconvenience rather than customers, which unfortunately cost your store two sales. Again, unprofessional greeting, dismissive attitude, lack of effort/no initiative and felt like an interruption/inconvenience. Please provide Sylvia with more training. read more

Switched over from Verizon mobile to Spectrum. Astrid and Riece were incredibly helpful, patient and informative in getting our iPhones switched over to Spectrum. Couldn't be happier ! Thanks guys ! read more

The only game in town They do good work but they really have no competition. They pretty much have the whole market to themselves read more

We were there Oct 15. This review is specifically for the middle age Latina employee who "helped" us. Although she was unable to help us. She does NOT know what she's doing & *needs to be trained* more about cell phones. She played with my friend's phone for 10 minutes (after we waited for 15 minutes) & told my friend that she couldn't help her get her WhatsApp contacts and info back. When we got home I took her phone & typed into Google WhatsApp & all of a sudden ALL the old apps popped up automatically and asked me if I wanted to get all the old apps back (after my friend had to do a factory reset) It was the easiest thing ever! And this employee who works here didn't know something SO SIMPLE & EASY & FAST. HOW does this happen???????? If you go to this store, try to get the tall African American guy. Another example of employees not being trained or knowledgeable at all!!!!!!! Companies don't care about their customers anymore once they get your money. Welcome to modern day America read more

Great customer service! The rep was able to solve our problem and update their outdated profile for our account.

I went in last night after work to pick up my new modem. As I walk in, I'm greeted with a warm welcome from both staff members. Michelle was very kind and sweet, promptly helped me with a smile. As she was ringing me up she informed me of spectrums current deals and benefits without being pushy at all. I did not feel obligated or forced to sign up for anything, which is so refreshing. She even offered me a reusable bag at no cost for my modem. An errand I was dreading turned out to be a very pleasant experience thanks to Michelle! read more

Jon the TECHNICIAN ‍ CAME OUT TO MY FAMILIA'S CASA TO reroute our internet so to the slow Wi-Fi, he was very Professional knew WTH ‍ he was doing! Very explainable answered our questions etc! read more

Personable efficient service from the service rep here. Made moving my self installation kit to a new apt a breeze and answered questions intelligently. It's outside the mall so plenty of parking too. read more

Waited for 20 minutes. My name was the next person then it disappeared and they called somebody else. When I mentioned it to the only employee (woman with long hair) not wearing a name tag she dismissed me in a insulting manner and said she would help the person who arrived after me Luckily Jason helped me out and was nice read more

LITERALLY THE WORST BUSINESS, Pan is saying she doesn't see me authorized when I SPENT 2 hours on the PHONE getting authorized the representatives across the country don't help you at all. The workers don't do ish but receive a 9-5. I'm currently at the spectrum store crying on a 3 way call trying to get the services out of my life. read more

Spectrum - USELESS both in the store and call center. - Internet Service Providers Near Me - Sherman Oaks, California

Great customer service! Unfortunately my visit didn't fix our internet issue at home, but knowing there is a location near by for equipment needs is super helpful. I stopped in to swap out our modem, hoping it would resolve the issue instead of waiting days on end for a tech visit- service at this location easy breezy! read more

I went to end my subscription, and they were so nice and so fast!! i felt like i was in and out, and the service was amazing. I'd go back to this location to renew it again for sure! read more

Fernando's was the best. Patient consistent and a great overall energy. Helped me save money too. Love it

Spectrum is the least transparent company i have ever encountered. When you have a problem they do nothing to help you and then they give you vague response and expect you to be a good little soldier. I don't know one customer who is happy with this company. They lie, have terrible customer service and do not care about their customers which should come back to haunt them. I am in Los Angeles and we have just had the worst fire in our history destroying homes, businesses, schools etc... and they can't give you an answer when their internet and cable services will be back up. To add insult to injury you will never get a discount or an honest response. read more

Spectrum has proven to be historically THE worst provider in Beverly Hills that we have ever had. Do yourself a favor do not use their services! Wifi is terrible, streaming is worse - use any other provider but not Spectrum read more

The short lady with pointy red Christmas nails who worked on December 30th was incredibly rude and unhelpful. I'm never coming back here. Absolutely zero customer service. read more

After dealing with online customer service multiple times over weeks, I had to come in store for assistance with my difficult situation with my phone. Anthony was the nice Spectrum gentleman who helped me get exactly what I needed done. He was patient, knowledgeable, respectful, and caring in his communication with me. I am so grateful to the Spectrum in Sherman Oaks for caring about their customers. read more

The service here is fantastic. I walked in, put my name on the waiting list, and even though the waitlist looked long and the store was pretty busy, I was helped within 15-20 minutes. The gentleman with the long hair that helped me (I believe his name was Jojo/started with a J), was awesome. He was so polite, efficient and accommodating. Also, I had to get a technician out to connect some outside wires into my apartment to connect the modem/router, and the process of calling Spectrum and them getting someone out was sooo fast and efficient. I'm now enjoying my new internet and I couldn't be happier. Thank you, Spectrum! read more

Anthony is the best! I went into the Spectrum store to upgrade my old iPhone. Not only did he help me with this efficiently and knowledgeably, but he also helped to significantly reduce my existing cable bill. He made my experience at Spectrum a very positive one. Thanks and great job! read more

Update: I got a call from spectrum saying I didn't return my equipment. LOL This place is a joke. Thank god I asked Sylvia for a basic receipt with a date on it. read more

Anthony B. Made my transaction painless! Moving is difficult and setting up services even more so. But Anthony addressed all my needs and concerns. I'm a happy customer read more

Spectrum wifi in Sherman Oaks is completely unreliable. We can't watch a movie without dealing with a bad connection. Shopping for a better alternative. read more

If I could give this place negative stars I would. I had the worst customer service experience here. Sylvia and Lisa were very rude and disrespectful especially Sylvia. Sylvia was very resistant from the start she was not listening to what I had to say and what the spectrum customer service representative told me on the phone. It was so bad that Lisa had to step in which wasn't much help. The fact that this is a new location and the disrespectful service I received here. I will never return to this location ever again. read more

Great experience!! The store is hard to find but it is located in the underpass of the road in between the mall and the parking structure. It is new and well lit. All the employees were friendly. Anthony Brown was the gentleman who assisted me today and he was great. Very knowledgeable about the internet equipment and the sign up process. He was polite and set up all the info needed for me to complete a internet self install clearly and simply. I highly recommend coming in to see him if you need any help. read more

Spectrum - Internet Service Providers Near Me - Sherman Oaks, California

I can't say enough about how helpful Tausha was. I was in a really stressful situation with my son's mobile phone--it was eligible for an upgrade but I was having trouble with the phone itself. Long story short, she really held my hand through the whole process, was kind and comforting, took charge and fully accomplished what I needed. She even called me after the fact to reassure me that my situation was being taken care of. I hope that whenever I need to go back to the Spectrum store, Tausha will be there to help me, or someone else will be there who can do the job like she did. Thank you, Tausha! read more

Dishonest and their customer service is despicable. representative Ernesto actually lied- First told me it was unlimited Internet and then he told me there's a cap on my cell service also didn't tell me that the first month was $39 instead of 29 which would've been a big deal but the cap on the cell phone The worst was, he told me it was unlimited cell phone data, and then he told me there was a cap . Ernesto was despicable. He was angry because I was going to cancel so he hung up on me, knowing that I would have to call back and be put on hold. If Ernesto answer your phone call, hang up because he's an ethical road and dishonest. read more

Fernando is the best! Walked in to grab a modem because I didn't know it was free with my Internet service and he managed to get my price down on my Internet as well as add a free TV package to my account definitely recommend visiting the store and talking to him. read more

Worst service ever!!!won't be coming here anymore will be switching to a different provider the employees are really rude and there Disrespectful by raising their voice and tone and getting upset at customers After I was able to solve my problem It turns I was right the entire time read more

Best customer service go see my Guy Anthony brown the best very helpful very cool place to pay your bill for internet & more Anthony is the top notch person ! Thank for great service & helpful read more

I am a business owner that has spectrum for 15+ accounts. This means I have 15+ account numbers, 15+ security codes... you catch my drift - it's hard to keep organized. I went in to get organized and I knew whoever was going to work with me was going to be in for a long visit. I'm so lucky I got to work with Fernando through this process and get all the answers I needed. He was so kind, understanding, patient and smart. I used to go to a different spectrum location and I will only come here from now on so that I can work with Fernando! The world seriously needs more people like him. THANK YOU! read more

I went to this location to return some equipment and Anthony was so helpful. He not only helped me get an error corrected with the equipment charge, but was also nice enough to set me up with an internet promotion. He made what is typically an unpleasant experience a great one. read more

I was so surprised how helpful people are working there! A big thank goes to Astrid. She helped a lot and she's a good professional. All staff was pleasant with me. read more

My experience since onboarding has been great. Service consistently reliable. Service center location convenient and efficient.

Came to add mobile on to my internet plan, was helped by Irma, great customer service, really knowledgeable, made shopping with spectrum an enjoyable experience! So happy with my new phone (: read more

Fernando is amazing! One of our animals had chewed through our power cords and he helped us out and had us ready in a flash with a replacemnt and info on current deals and promotions and made sure all our questions were answered. read more