Jack did not do the job to code and when his worked failed he ghosted me. Pick a family run…read morecompany like Bob's or Greenwood Heating

Very poor communication, reliability, and customer service on maintenance. Jack installed my boiler…read morein 2022. It worked fine for a year then had a series of faults and issues. It was very difficult to get him to come out and service it. When he did come out, he couldn't resolve the issues. More troubling was inability to contact him, missed appointments, not willing to respond to my communications. Essentially he ghosted me on and off for a year. Eventually, I had to find another contractor in Spokane to come out and repair the boiler, even though Jack's work should have been under warranty. It was refreshing to not be ignored.

Helpful, friendly guys On time…read moreQuick work Quality work Explained what they were doing

My experience with Exel Plumbing was generally positive. The technician performed his work well…read moreexcept even though I asked him to install 2 frost free exterior wall faucets, he only installed one. He told me he'd do the second one "later". Of course the sheet rock was installed soon therafter which thereby prevented the 2nd one being properly installed. So that was disappionting. They charge a very high rate for their work. Accordingly, my expectations were also very high.

Zach and his crew were amazing. We are a bit remote, but they came out in half the time that…read moreeveryone else in the area could guarantee. The communication was great from the beginning and throughout the entire process. Everything was very clearly explained and very professional. They came out and completed the job exactly as described and I was even charged less than the estimate, because the labor took less time than anticipated. This company will be my go-to from now on and I will be recommending them to anyone else that needs service in the area as well.

My shower had zero pressure on the hot water side. Zak was very thorough and solved the problem…read morequickly. I would recommend Zak and 1st American he was very informative on what caused the problem and even gave me some hints on how to keep my hot water running smoothly. Thanks Zack!

Responsive and kind. They fixed a leaky ceiling pipe for me on a Saturday/same day situation. I…read morepaid a little more than I'd like but that's ok with me due to the speedy-ness of the service and the location of the call out. These folks were very communicative, good at their job and easy to communicate with. I am saving them to my preferred vendors list.

We had a plugged sewer connection. Talked to Crystal and after asking some questions on the…read moresymptoms, she quoted options and the costs. very polite and thorough. Said that they would be there between 2 and 5pm, came 30 minutes early. Marcus analyzed the issue, and 15 minutes later started on the solution. In another 45 minutes, they were completed, and the issue resolved. Polite, thorough, complete, neat, good price - what you expect of a professional. Would I call them again? Their business card is on the refrigerator!!!!!

All started with a ridiculous water bill and suspected it was outside of the house.(Turned off…read morewater into house and water meter was still running). I was referred to Johnny and he was prompt and very patient and offered a better solution than some other plumbing companies. Finished the job quickly and with great attention to detail. Their prices was also more reasonable than two other plumbing companies I had quotes for a replacement. Thank you Johnny and Baruche! You helped eased my stress and helped me the water leak adjustment process with my city!

I'm happy to provide a review for Platinum Plumbing and have no hesitancy in recommending this…read moreexcellent company to others. I needed a new dual shut-off valve in my kitchen for the sink and dishwasher lines, a relatively minor job, but the old single shut-off valve had failed and I couldn't get my dishwasher repaired until it was replaced. I wasn't sure of the exact part I needed and didn't want to DIY it under the sink at my age lol. Jonathan of Platinum Plumbing was completely helpful over the phone, and I texted him a couple photos of the existing hookup. He was able to get the part(s) and his terrific plumber, Baruch, out to my house within two days for the repair and replacement. Baruch was easily one of the most professional, courteous and expert service technicians who has ever come out to my house in 25 years of ownership. Perfect install. A pro's pro. I was completely impressed. I received my invoice with a couple days of the repair, a fair and reasonable price. Even their billing person, Pamela, was thoughtful and pleasant when I made my payment. I have had countless repair people in my house for various projects over many years. Some were not very proficient, friendly or professional. I'm happy to say that Jonathan, Baruch and Pamela of Platinum Plumbing are my new Gold Standard and I definitely will call them for any plumbing needs in the future.

If you need help and want great affordable service call CSR Plumbing…read more I had a crisis with both bathrooms plugged and overflowing on a weekend. Sal was here within an hour of my call and fixed that problem and also repaired a shower head for me. Definitely top quality service.

From the owner: CSR Plumbing & Drain Cleaning provides fast, reliable emergency plumbing and expert drain cleaning…read moreservices in Sunnyside, Yakima, and surrounding areas. We specialize in clearing clogged drains, hydro jetting, sewer line repair, and diagnosing tough plumbing issues quickly and efficiently. Available 24/7, our skilled team is ready to handle emergencies, from backups to broken pipes, with professional service you can trust. We pride ourselves on honest pricing, quality workmanship, and excellent customer care. Whether it’s residential or commercial plumbing, CSR Plumbing is committed to keeping your systems running smoothly and your home or business protected.

Had a water leak near my meter. They were one of many companies I reached out to for a quote…read more Theirs was the fairest and they were able to get to me the next morning! The two guys that came did a great job. Would recommend using this company for plumbing needs.

Update to your response: pictures are worth a thousand words. Huge eye sore from what was there…read morepreviously. There was no screaming on my end. I am around my children and couldn't get a word in. I asked to please not be cut off or interrupted several times. Someone who is being cut off can't even have the ability to scream and anyone who knows me, knows that I don't have the heart or capacity to scream. When Sarah was cutting be off, raising her tone, name calling, and being disrespectful, I went into a moment of shock because it was so shocking! Screaming is not a response to being in shock, but being direct and assertive are. I am so sorry she cannot handle her emotions. She should not be doing customer service. She also misrepresented herself and said she is the part owner of the company and I could not speak with anyone else because she was it. To find out she is also lying to customers about her role just is the nail in the coffin. If the homeowner was happy with the job as you describe, he would not have pulled his own permit for inspection? Those two statements do not make sense together. He got his own inspection through the city because he's concerned about the job your company did. The gapping in the piping cannot be sealed with siding as it sticks out past siding and is piping. Gapping inside piping as a result of the recent job should have been closed off/ fixed by a plumber, not a sider. (The old silver piping was from the original unit. The new pvc tubing was sent through it. The gaping is between the old piping and the new piping not between the piping and siding.) ------------------------------------------------------------------------------------------------ Terrible customer service!! Horrible eye sore of a job. Will never hire them again. Unfortunately, I had no say in hiring then. I would've chosen #1 water heaters who has amazing customer service and work. Unfortunately, my homeowner chose this company. I called to inquire why a permit was not done. I thought it was a requirement when new gas plumbing and gas water heater are installed to pull a permit and the tech previously told me they would permit it so, I was confused when The City of Lake Stevens inspections and permit informed me no permit was on file. The City of Lake Stevens advised me to call them so, I did. I also asked if they could fix the eye sore of a job to prevent rodents and critters/birds from building nests in the gapping? She said no because it's good enough and sealed on the inside. I was so shocked that they're ok with how this looks and potential for water, rodents, birds inside. The new plumbing was way smaller than the old and sits in the old's dwelling. It looks terrible. She said the homeowner singed the form that he didn't want a $100 permit. I asked if that was legal to offer to do jobs without permits. Between that question and trying to explain what medical things we went through with carbon monoxide in our home and explaining how our previous water heater (not new construction) in Lake Stevens required a permit which is also confusing and asking her to please not speak over me, Sarah got SO angry and could not manage her emotions. She literally lost it. She started name calling and hung up on me. I tried to call back, but she hung up again. Apparently, she owns the company (per her response when I asked to speak with someone else about my concerns.) She even called the homeowner names. Super, super unprofessional. All we wanted was a safe job done for the safety of our family.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

It would be difficult to overstate my frustration with Patriot. Their technician was a no-call…read moreno-show for my HVAC repair appointment. I tried calling their office multiple times that day and each of the following days. Every time I called, both during regular office hours and on the weekend, I was shunted off to their messaging service instead of being connected directly to their HVAC team. It was unbelievably frustrating that I could not talk to anyone who could do anything to help, especially during regular office hours. I left a message each time anyway, but did not get a response from a member of the team until four days later. No part of this experience was acceptable. I understand that schedules change, parts don't come in on time, etc, but I cannot understand the lack of communication. I had to stay home the entire day of my appointment waiting for the technician, which disrupted my work schedule. I spent the next day at home too, just in case he or any other member of the team called and was able to make it out then, which meant canceling other plans. The only reason I kept calling after that instead of giving up and finding help elsewhere is because I had already paid over $800 to get a replacement part ordered. All of this happened after sweating through multiple weeks of Patriot's lead time that my girlfriend, our pets, and I spent in the summer heat with a nonfunctional heat pump. Now that I have my refund in hand for their "service", I have sought the assistance of another HVAC service company in town who actually picks up the phone when I call and shows up for scheduled appointments. I will be encouraging my friends in the valley with HVAC issues to avoid Patriot at all costs. I'm at a loss to explain how they're still in business.

Really Burt... "Upon arrival, the brick was level and a…read moresmall portion of the black asphalt border was cracked..." If this were true, than why did you agree to have one of your guys come out and reset, the proper way, the two edgers that were dislodged and replace the damaged gravel border, that you measured for? I have not seen any work done on my edgers or replacement of the torn border, why not?

These guys are great. They were fast, professional, and did a great job making sure my heating…read moresystem was repaired and working as it should be. We had a pump that was on its last legs. They removed the pump showed my why it needed to be replaced and had it all back up and running in a little over 2 hours. They will always have my business moving forward. I live a good hour + away and they came through regardless of the weather. You have more than earned my business and I am happy to support this great local business.

When my outdoor water spigot broke off, Zoltan came to the rescue! Zoltan was professional,…read moreresponsive and arrived the same day to make the repairs. His prices are unbeatable and he is fully licensed, insured and bonded. Zoltan was able to make the repairs in under two hours and we had our water back on before it became a huge burden. Thanks again for your help, Zoltan! P.S. He's a really friendly and respectful individual as well!

NOT AN HONEST PLUMBER. Tried to get a bid for a job I could do in one hour with basic homeowner…read moreskills. Asked him for details and he made up stories about needing two people, blah blah. Absolute lies trying to drum up business and take advantage of people.