We had Jacob's Heating replace our AC and Furnace in the summer of 2021. They were quick, clean,…read moreand very helpful. Highly recommended. Then last week our thermostat died, and within a few hours Jacob was over testing it out. Turns out it had a production defect and was toast, but he had a replacement installed and it was under warranty. Great family-centered company to deal with, give them a call!

We have not had working AC since May and have been patient with them trying to find a solution with…read moreour six year old unit (a unit they sold us) we had one repair from them since May ($800) with a hot house!! Now they aren't calling us back to make it right! We have to replace our whole unit! I love to support local businesses but that was a giant waste of time and money and we won't be referring them any time soon!

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

CCR and David went above and beyond to not only fix my A/C issue but to help me get the OK from my…read moreHome Warranty company to pay my claim. The Home Warranty co. had taken a week and still did not have a service provider lined up, so I called around. CCR was the only company to answer the phone and David was over at my home in 40 minutes. I had not received an email from the Home Warranty co that i needed to get approval before he got there, so while he did the repair job I called the Warranty folks to get the email and he helped me fill it out and get approval and I will now get a check for the claim. And my A/C now works fine just in time for family staying with us for the 4th of July Weekend!

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener…read more I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed.

Very negative experience with patriot plumbings ability to stand behind their work…read more Before I explain I want to say that I understand my wife signed their disclaimer that I have an old house and they are not liable. I just expected more from a local family owned business. I hired patriot plumbing to clear a clogged drain well I was at work, they showed up had my wife sign the previously mentioned paperwork and price for the job. The plumber then proceeded to punch a whole through my drum trap and run an auger 30' through my floor. He called, said it was draining good now and left. My wife calls 15 min later saying that the ceiling above my 9month olds crib was bubbling with water and about to drop. The plumber came back and looked at it and ended up quoting me $5000 to fix what was not broken when he came. As well still pay the agreed upon price the work. They did rapidly send water damage restoration people too the house but after quoting me an astronomical price to fix what they broke I got my insurance involved and to the best of my knowledge the plumbers are not being held liable at all. I understand mistakes happen, and the employees I associated with were very kind. But my plumbing still has a hole and I paid them $500 for it.

i had these guys put in new ac/heater....not being from PNW i didn't really get the point of the…read moreheat pump etc, they were very patient and made sure the new system worked well and went into detail about exactly how it should work etc. also when i had a small issue they showed up basically an hour later (and again later that day when i was confused and they were correct) to make sure it was all running smoothly.

I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

Promo, courteous, and professional. Explained everything in detail for my yearly inspection…read more I will be using Ricardo from now on!

THE FIREPLACE GUYS are true professionals. Steve is the definition of a barbecue. Highly recommend…read morethem to anybody

I had the fireplace guys install a gas line in our new construction home. We had an issue with a…read moreleak and I called to let them know. They took down my information and let me know they'd call me back soon. Jesus followed through with calling me back and they came out the next day and looked at the issue and ultimately got it repaired so I could be approved for my final and get moved in. These guys stuck to their word, followed through with the repair, communicated with me and had a great attitude during the process. I couldn't ask for more. They had an issue but resolved it and made the experience pleasant. Thanks so much to Jesus and the Fireplace Guys!

I had been trying for 2 days to get somebody to call me back to make an appointment to come out and…read morelook at my AC system with no luck. Obviously everyone was busy because of the 90+ degree weather. I finally called Comfort Zone Heating, and "Is tomorrow soon enough?" is the response I got ( It was 3:45 when I called). I was ECSTATIC!! I told the gentleman what the problem was, and he said he knew exactly what the problem was and how to fix it MYSELF!! UNBELIEVEABLE, RIGHT? I went home and did exactly what he told me to do, and it fixed the problem. I can't say enough about such great customer service. I won't ever call anyone else for my heating and air conditioning.

Have used Comfort Zone for over 3 years. They are punctual and give great service. I feel they only…read moresell me & charge me what is needed. I appreciate that in a service company.