I called McKay plumbing to install a new delta kitchen faucet and 2 bidet seats. It is just basic…read moreplumbing. I had all the supplies and everything cleaned out from under the kitchen sink. And around the toilets. He charged us 428.00 for 30 minutes work. 28.00 he says is for supply lines. But they were in the boxes from the supplier. I believe that we were way over charged and am placing this review to let you know this man would never be my choice again. I believe he ripped us off. Not a man of good character.

I was told by the office after the work the bill would be $150, then I got a $225 charger. All the…read moredid was reconnect a hose and it was a bad thermostat. That I replaced after, no hardware was installed by McKays. The didn't even need to check the whole system. When I called to discuss, they didn't help. Very dissatisfied.

I have great respect for this company, especially their service manager, Eric. I had an issue where…read moremy system was just not keeping temperature (set at 68 but would only cool to 74), and during the recent heat wave it did not keep my home anywhere near cool. Eric came and did an evaluation and found that the system had not been installed with the correct diameter piping to each of the units. After this error was found, the company did not try to avoid taking responsibility and made the repair without charge since the original install was not done correctly by their technician in 2019. I am an elderly woman with MS and a cool home is critical to my health and well-being. A lesser company would have hidden the fact that the install was not done correctly and charge me to fix it. I am immensely grateful for this company's integrity, especially their phenomenal technician. His honesty is a reflection of this company and should be hailed and valued.

I'd give them a zero if I could. They put a Bosch combi unit in our house that burns my handicapped…read moredaughter and refused to do anything but to suggest a water tank. Our water goes from hot to cold to hot to cold then stays cold unless we turn on another faucet. They kept saying the unit worked but the unit does not work in our house. The pipes coming out of the unit are 3" and they retro fitted it to our 2" pipes. We believe that's the issue, the flow rate. They put it in our house without figuring out or even knowing if our plumbing would support it. They have reduced the value of our home. There's a lot more to this story. I went back and forth with this terrible company for more than a year. I will most likely open a civil lawsuit against them if and when we can afford to pay for repairs which one plumber said would be $6000. The cost of the install was $14000. I did this for our handicapped daughter so she would have a fairly care free home maintenance future. They don't care. DO not do business with these people!!!!

Professional work and dependable care. Highly recommend his services have benefited using him for…read moreour heating and air conditioning for many years

When our gas fireplace stopped working we thought we were going to need to replace it. Even though…read morewe didn't have high hopes we decided to see if it could be replaced first. Most companies would only repair a fireplace that they sold or installed, so I was happy to find someone willing to take a look at it. Stephen went above and beyond to repair our gas fireplace. In his words it was "a battle," but he was able to get it up and running and as good as new. His price is extremely reasonable too.

Bob hardworking and conscientious. I recommend RLF for any HVAC project…read more Was quick to replace our failed unit during the busy summer months.

Bob knows his stuff!!! ; stays with it until it is properly repaired. What more can I sayread more

Was a long term customer on auto delivery. I just happened to look at my oil gauge and it was…read moreliterally on empty. It was a Sunday before the big storm, and I called and said this is urgent please come and fill me up... and why am I on empty in the first place. Well - left 3 messages with answering service, 1 voice message with office manager, and I emailed them. I had to put in 30 gals of diesel on my own. They delivered on Tuesday. Never called to explain why I was empty - just said they were too busy. No explanation, no call back, I cancelled them. NOT because they missed an auto delivery by 2 weeks, more so that they never returned any of my requests for an explanation. Talked to Office Manager -- "We are just too busy" - I said ok, I am going to find a company that's not that busy..... good bye!

Left me empty before Christmas. Filled tank 2 days later for $930. (275 gal). I was POread more

Buying a mini-split system is an incredibly difficult process. The Mass Save rebate system is very…read moredifficult to navigate. I got quotes and presentations from 4 different vendors and the pitch and price was exactly the same - hour long presentation and a $30k cost. However, what each vendor tells you is that IF you qualify a $10k rebate is available and your net cost is $20k. Essentially the rebate is a scam - it just gives contractors the ability to inflate the prices and use the rebate to make the system sound cheaper than it really is. I finally met with McIver and he was able to simplify the entire process. He is not a Mass Save contractor. So he does not work the rebate, just offers a strait-up cost to install the system. When he gave me his quote, I quickly figured out that Dan McIver was an honest man and that the whole Mass Rebate program was a scam. His quote with the similar equipment and the same number of mini-splits was $13,500. I hired him for the job and they started within a week. One of my biggest concerns was esthetics - I was worried about too many refrigeration lines running around the outside of the house. Our house is a rental property in Cape Cod that had a lot of charm to it and we did not want to ruin the integrity of it. Dan came up with a brilliant solution and was able to run most of the lines through the basement to minimize the lines on the outside of the house - we were so pleased with this solution. His team did a fantastic job building out the system - they were clean and finished the project on the timeline he quoted. The work was high quality!! Net is that Dan took a very complicated buying process and made it simple and affordable. He is highly recommended for the quality of his work, pricing and his honest and straightforward approach!

Dan is great. Extremely knowledgeable and quick to diagnose and fix my issues. Saving his number…read morefor future jobs.

Short and very sweet. He answered the phone when we called! He came the same day. Based on my…read moredescription to him, he predicted the problem before he got to our house. He looked at our stove and confirmed his prediction, as well as making sure other things were OK - - and they were. He actually had the part needed on his truck! Our stove was fixed on the day we made the call! His price was more than fair. He advised us to have an electrician do some further work, which we did. The electrician was so impressed with the work of Reliable Appliance Repair that he asked for his name to recommend to his own clients!

I am giving Reliable Appliance Repair a 5 star rating even though they did not technically repair…read moremy dryer. What they did was even better: John asked me about the problem I was giving with my dryer, was able to diagnosis over the phone and offer a simple solution - which worked! It would have been easy to take my money and then come out to diagnosis the issue, but instead he elected to solve my problem quickly over the phone. This speaks to me about the honesty of the service. If he's willing to figure out a problem and "fix" it for FREE over the phone, he is not going tell people to do unnecessary repairs when he actually comes out to someone's home. He may not be able to diagnosis your issue over the phone, but know that if offers a repair, he's not doing it simply to squeeze money out of you. If I ever have a malfunctioning appliance again, Reliable Appliance will be my first and only call and I will trust him to accurately find and fix the problem.

People talk a lot about giving 110%, which is really stupid. By definition, 100% is everything a…read moreperson or company has to give. Some have more than others. However, what you get compared to what you hope or expect can be way over or under. Expectations and hopes are limitless. In this case, the service was way more than I expected. In fact I can not imagine anything they could have done better. On top of all that, the price was less than a quote I got from my previous HVAC guy and Local HVAC was able to respond faster on a failed A/C system in 90 degree weather.

Brian responded same day and came out cleaned the AC units and said I didn't need any refrigerant…read more I had him replace my hot water recirculating pump and now it is so quiet. I am so glad I found this locally owned company! He was very honest with the price and I would always call him for any AC/Heat and plumbing issues!