I would no longer recommend this business. Attention to detail and customer service has been non…read moreexistent since John the owner passed away. They don't return phone calls and don't service their customers because no one ever returns your call. So disappointing. I guarantee John is rolling over in his grave.

I am in the process of having a ductless mini split installed by Silver Lake Air. Technician Jeff…read moreReynolds showed up on time, prepared, efficient, polite and extremely protective of my health. He wore a mask, cleaned what he touched and kept his social distance. It is so refreshing when a company responds in a timely manner and provides a quality product, quality workmanship and knowledgeable friendly associates. I would definitely recommend this company. Geri Cellini Plympton, Ma.

Excellent initial interaction. The project completed quickly at the best possible price. It would…read morehave worked well, except the wiring got swapped by the electrician person. Finally had it addressed after pictures, temp gun, and patience. Would have given a 5-star otherwise. Overall, I am happy with the mini-split system.

Buying a mini-split system is an incredibly difficult process. The Mass Save rebate system is very…read moredifficult to navigate. I got quotes and presentations from 4 different vendors and the pitch and price was exactly the same - hour long presentation and a $30k cost. However, what each vendor tells you is that IF you qualify a $10k rebate is available and your net cost is $20k. Essentially the rebate is a scam - it just gives contractors the ability to inflate the prices and use the rebate to make the system sound cheaper than it really is. I finally met with McIver and he was able to simplify the entire process. He is not a Mass Save contractor. So he does not work the rebate, just offers a strait-up cost to install the system. When he gave me his quote, I quickly figured out that Dan McIver was an honest man and that the whole Mass Rebate program was a scam. His quote with the similar equipment and the same number of mini-splits was $13,500. I hired him for the job and they started within a week. One of my biggest concerns was esthetics - I was worried about too many refrigeration lines running around the outside of the house. Our house is a rental property in Cape Cod that had a lot of charm to it and we did not want to ruin the integrity of it. Dan came up with a brilliant solution and was able to run most of the lines through the basement to minimize the lines on the outside of the house - we were so pleased with this solution. His team did a fantastic job building out the system - they were clean and finished the project on the timeline he quoted. The work was high quality!! Net is that Dan took a very complicated buying process and made it simple and affordable. He is highly recommended for the quality of his work, pricing and his honest and straightforward approach!

The best service ever! I had a heating emergency and was referred to Paul at Ocean Aire from a…read morefriend. Within a few hours he was at my door and fixed the issue. Since then I use him and Cory for all my heating and A/C needs. Good people who get the job done right!

Paul is an extremely personable guy! He came out to my house very quickly and took care of my…read moreCentral Air Conditioning in short time. I highly recommend his service!

Efficient and timely. Mark had good communication and did what he said he would do...He completed…read moreall work using industry standard parts and I am happy that I was able to find out about his services.

Mark was very professional courteous it was an emergency and he came right away it was a job well…read moredone

Professional work and dependable care. Highly recommend his services have benefited using him for…read moreour heating and air conditioning for many years

When our gas fireplace stopped working we thought we were going to need to replace it. Even though…read morewe didn't have high hopes we decided to see if it could be replaced first. Most companies would only repair a fireplace that they sold or installed, so I was happy to find someone willing to take a look at it. Stephen went above and beyond to repair our gas fireplace. In his words it was "a battle," but he was able to get it up and running and as good as new. His price is extremely reasonable too.

Responded quickly to my request to inspect our AC unit and home HVAC. We have been in our home…read morealmost 3 years and the builder recommended an AC condenser cleaning. Eric was our service tech - incredibly knowledgeable about HVAC. Educated me on how it all works and the system parts involved. Reasonably priced for the time and effort he put into the visit. Feel confident this company knows what it is doing!! He also did not try to sell us anything. He provided reasonable recommendations (replace an incorrect AC grill and consider a service contract) that go the office for an emailed quote. Very happy with this initial interaction!

I'd give them a zero if I could. They put a Bosch combi unit in our house that burns my handicapped…read moredaughter and refused to do anything but to suggest a water tank. Our water goes from hot to cold to hot to cold then stays cold unless we turn on another faucet. They kept saying the unit worked but the unit does not work in our house. The pipes coming out of the unit are 3" and they retro fitted it to our 2" pipes. We believe that's the issue, the flow rate. They put it in our house without figuring out or even knowing if our plumbing would support it. They have reduced the value of our home. There's a lot more to this story. I went back and forth with this terrible company for more than a year. I will most likely open a civil lawsuit against them if and when we can afford to pay for repairs which one plumber said would be $6000. The cost of the install was $14000. I did this for our handicapped daughter so she would have a fairly care free home maintenance future. They don't care. DO not do business with these people!!!!

Amazing plumber who came to our rescue on a Sunday morning!! I called 6 others for help but Bruce…read moreAllard was the only one who said he could come right over. (Most companies called me back on Monday but we needed the pipe fixed on Sunday!) He immediately found the problem, explained everything and gave us a good price on this repair. We were very grateful.

Terrible customer service! Left messages for an urgent problem. Never got return call. Finally got…read morea response with a quote a week later. And the quote was outrageously expensive. Had already called E.F. Winslow and they were perfect.

Through the years, I've been pleased with Back Bay Mechanical. Even recently, Chris, the technician…read moreknew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional. That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee) [Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 } Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00. Through phone calls and emails, I requested BBN adjust the charge. Crickets. In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.

We had our rooftop HVAC unit replaced. It was a pleasure from the quote, communication with the…read moreoffice and specifically with the install team. They ran into a few surprise issues from the existing install and they spent the time to work the problem and troubleshoot to make it all work without needing to open new holes in the walls or ceiling. Everyone was incredibly professional and the job came out great. I will be calling them for all future HVAC needs