Had a new Bryant Furnace installed and because the old furnace didn't quite hit the 20 year mark…read moreand was somewhat faulty I received $700 refund/discount on my new Bryant. If I had another brand installed...no refund! Excellent work getting it installed by a very responsive and polite crew.

This year both our A/C unit and our furnace failed. GH was not only responsive, but also incredibly…read moreprofessional and reasonable with pricing. They repaired the units when possible, and gave good, clear advice when they had to be replaced (consequence of buying an older home). Very highly recommended.

I have had Capitol Mechanical out to my townhouse downtown twice to service my all-in-one HVAC…read moreunit. Both times they worked with my schedule, were extremely professional, and got the job done right. This recent time I needed a complete blower motor replacement -- and I feel that the technician went the extra mile to get a new (better) motor properly installed that same morning, even though he had to make modifications to the part for proper fit. The next time my unit starts acting up, I would not even think about calling anyone else to get it back in line.

Ralph, the technician, was very knowledgeable and polite. He covered everything to check my air…read moreconditioning system. I would definitely do business with Hillestad Heating & Cooling again.

This is the third time that I have used Hillestad. For a large local company, their services are…read morefairly priced and you get the benefit of very skilled employees and modern billing/site.

Bill is not polite and extremely rude. On 7/14/26 our AC in our apartment we rent went out. Mind…read moreyou for back story my boyfriend and I go to work from 6am to around 5pm. The AC stays on at 75 or 76 while we are gone because we have animals. When I get home it gets set to 70. I got home on the 14th at 6pm and it was at 75 and still running. So, I set it to 70 and went about my night. At 8 I realize it is roasting in our apartment. I got to the thermostat and it says 79. The AC is actively running so I go to a vent and its blow warm air out. I made sure the heat was not accidentally put on and it said Cooling. So, I waited for my boyfriend to get home at 8:30 and he changed the filter and still nothing happened. So we turned it off to maybe reset it. It never turned back on. Finally after it got to 82 in the apartment it turned bsck on when we set it to 67. Again it was just blowing warm air. Finally we called pur landlord which connected us to the emergency maintenance. After 10-15 mins went by the maintenance called us. My boyfriend was talking to a man on the phone and the man asked right away "so you have issues with the AC" my boyfriend said yes the air is on but the temperature in the apartment keeps raising. The man over the phone goes "what is it at now?" We said 81 and was set at 67 because thats what it turned on at. The man cut us off immediately and said "oh thats your fault. AC cannot be set up 70 otherwise it breaks so I guess it will need ti he fixed". We were caught off guard by that comment because it did not make sense but we dont know anything about AC so we just said okay. Then the man goes "so we can schedule it to be fixed tomorrow (Tuesday) around 7am". Of course if there was no other time we said thats fine but what should we do in the meantime should we keep it off. Again this man interrupts the question and this time gives attitude he said, "well we are busy so if you guys think you can just cut the line of everyone else in like with AC issues then I am going to reschedule this appointment to Thursday so you can sit in the heat". We were immediately appalled as his comment especially when we asked a simple question. This is when I took the phone and asked him why the attitude from him was needed. I admit I was angry but I kept the conversation respectful. I said yhe comment was unnecessary as we were asking a question. He replied with "no you guys were acting like you should be the priority over every other customer we have we are busy so if thats the case I can happily tell my team not to get there until Thursday" I continued with that is not what was said. I told him we were asking what to do in the meantime as it is 82 and we will not be home at the time he will be here Tuesday. The responded with "The temperature is 80 i have worked in weather way over that so you are fine" I responded with thats great that you think that but we have pets that cant do that. He said "that sounds like you should have thought about it prior" I responded with we pay rent and a high amount of rent to live in this apartment and this is how you are talking to us we have no AC and it was 96 outaide today about will be tomorrow what are we supposed to do. He said "it sounds like you guys should have had a plan b in place for situations like a spare AC unit" I said again we rent we pay enough to where having a spare unit we are fine with you coming here tomorrow around 7am or so but we will not be here how do yoy plan on getting into our building? He said "well you arent leaving it unlocked? How will we get in i have a team coming" i said thats why I asked since we will not be here and it will be locked. He said "well we have a unit key" i said great. Will you be coming to our apartment or a team. He said "my team will be coming to your apartment" I said what is your name and he said Bill from Richters Heating and Cooling. He then said "well do i have permission to enter your apsrtment or what" i said yes and then said thank you and hung up. The entire time this conversation happened Bill had nothing but a poor rude attitude. He was extremely passive aggressive and just belittling. He blamed us for everything and was extremely unprofessional. The way he talked to customers was ridiculous. I understand that it is busy as we never had an issue with the AC being fixed the next day. But to jumped to conclusions and assume that is what we meant and tell us that he will be moving our time to thursday so we can sit in the heat was so uncalled for and down right repulsive. Everything he said was uncalled for and inappropriate. I wish I had recording this phone call to submit it as proof because I was in shock that we were being talked to that way over a simple question. Not once did we say anything about being first or anything. We were respectful the entire time. Bill does NOT care about customers or their problems.​ This is HIS job and HE DECIDED to do this. It was completely and utterly ridiculous.

Our AC unit went out suddenly at 9pm on a humid, summer night. My husband called in the morning and…read moreby noon, Richter Heating and AC had a tech out to us and our AC was working great. What a relief! Scott was our technician, who was very knowledgable, efficient and so nice. He replaced a capacitor, cleaned the coils, checked all fluid levels, tested it and even swapped out a new furnace filter that was old. The cost was very affordable. Fantastic service! Would call them again in a heartbeat. Great job!

I was really excited to have Mack out to quote a replacement furnace/AC, based on everyone's…read morecomments on Reddit, Nextdoor, and elsewhere. I really wanted someone local, independent, and that I could call and they'd answer -- and be honest. But... I was incredibly underwhelmed. I was after a full replacement system, with a slight preference toward replacing the AC unit with a heat pump. I also wanted a two-stage system due to slight temperature imbalances in the house. He very quickly dismissed heat pumps, saying that they're "worthless" in Wisconsin, and he also didn't entertain the idea of a two-stage system. I asked about going from a 1-inch filter to 4-inch, and he said, "No, I wouldn't do that. The thicker filters restrict airflow too much; I would just get a higher quality filter." This is just blatantly incorrect and the exact opposite is true. 1-inch filters with higher MERV ratings are what restrict airflow. I also had a 45,000 BTU furnace, which had had no problem heating our home (and it was 20 years old! -- both the unit and house), but he very quickly said, "Oh, that's too small. You should get an 80,000," without taking any sort of measurements, asking any questions, or looking at the rest of the house. You can't do a load calculation based on...nothing? And you can't just nearly double furnace capacity without causing issues (mainly, that it's going to short cycle from being oversized). And, as mentioned earlier, it wasn't going to be a two-stage furnace, so it would have run at that full 80,000... Maybe he's good at repairs (I don't know), and maybe he's well priced (he came in second cheapest out of the four bids I got), but these were all just fairly big red flags for me that he wasn't a match for me for doing a new install. I got a two-stage heat pump and two-stage furnace setup from elsewhere and so far am very happy!

We woke up to no working furnace last Tuesday. We called one company. The service call was…read more$154.00. Ok, understand. They told us that it was a blower motor and it would cost about $1500.00 to get us up and running. They said we were better off getting a new furnace costing about $6,000.00. We decided to check around and decided to call seasonal survival. WOW. I called and they were able to come out later the same day. It was the circuit board. He happened to have one on his truck. $375.00 and 20 minutes we are up and running! We even tried to give him a tip and he said nope, we don't do that. If you need any heating or plumbing issues do not hesitate to give them a call!

We had our annual furnace cleaning through R. A. Heating & Air Conditioning and received excellent…read moreservice! When we called for service, we were able to schedule within a week. The technician arrived on time, very courteous and respectful of our home by wearing booties. He answered all our concerns while working thoroughly pulling the heat exchanger and inspecting it carefully. We feel at ease we will be warm when that huge cold front or snow arrives. The value of knowing this is a huge relief for an excellent price. We recommend you call them today. When air-conditioning season comes we will call for that service as well!

Only negative review I've ever given. Our condo association has been using R A for years. It's a…read moremoney maker for them because there's no travel time. This year I was told that I couldn't request a time window, not even morning or afternoon but that they would contact me when I was the next for service.

Had these folks do a few jobs for me. Very responsive, professional folks. Fair pricing…read more Excellent work. And friendly as well!

Have used Triggs dozens of times over 40 years both at my house and doing sub work for my heating…read morecompany.professional and reliable always.

We had a pipe burst under our house (60-80yr old plumbing) and reached out to many plumbers. Most…read morewere too busy and the big guys from Madison with the green trucks showed up with an attitude and refused to go in our crawlspace to do the repairs. Don't call them the guy was a jerk. Jensen answered the call on a Thursday. Rick showed up on Friday, looked it over and sent an estimate by email within hours. He said they could be here on Monday. Three guys showed up at 7:30 monday morning, ran all new PEX under our house and re-piped our water pump. They were done by 1pm. The guys were all very polite and courteous. They finished ahead of the labor estimate and saved us over $300. I will definitely recommend Jensen to anyone looking for a plumber. Thanks Guys !!!

Furnace replacement was fast. Installers were proficient and pleasant. Explained new operation…read more Great experience.