Klecker's Heating & Air Conditioning

Our AC unit went out suddenly at 9pm on a humid, summer night. My husband called in the morning and…read moreby noon, Richter Heating and AC had a tech out to us and our AC was working great. What a relief! Scott was our technician, who was very knowledgable, efficient and so nice. He replaced a capacitor, cleaned the coils, checked all fluid levels, tested it and even swapped out a new furnace filter that was old. The cost was very affordable. Fantastic service! Would call them again in a heartbeat. Great job!

Bill is not polite and extremely rude. On 7/14/26 our AC in our apartment we rent went out. Mind…read moreyou for back story my boyfriend and I go to work from 6am to around 5pm. The AC stays on at 75 or 76 while we are gone because we have animals. When I get home it gets set to 70. I got home on the 14th at 6pm and it was at 75 and still running. So, I set it to 70 and went about my night. At 8 I realize it is roasting in our apartment. I got to the thermostat and it says 79. The AC is actively running so I go to a vent and its blow warm air out. I made sure the heat was not accidentally put on and it said Cooling. So, I waited for my boyfriend to get home at 8:30 and he changed the filter and still nothing happened. So we turned it off to maybe reset it. It never turned back on. Finally after it got to 82 in the apartment it turned bsck on when we set it to 67. Again it was just blowing warm air. Finally we called pur landlord which connected us to the emergency maintenance. After 10-15 mins went by the maintenance called us. My boyfriend was talking to a man on the phone and the man asked right away "so you have issues with the AC" my boyfriend said yes the air is on but the temperature in the apartment keeps raising. The man over the phone goes "what is it at now?" We said 81 and was set at 67 because thats what it turned on at. The man cut us off immediately and said "oh thats your fault. AC cannot be set up 70 otherwise it breaks so I guess it will need ti he fixed". We were caught off guard by that comment because it did not make sense but we dont know anything about AC so we just said okay. Then the man goes "so we can schedule it to be fixed tomorrow (Tuesday) around 7am". Of course if there was no other time we said thats fine but what should we do in the meantime should we keep it off. Again this man interrupts the question and this time gives attitude he said, "well we are busy so if you guys think you can just cut the line of everyone else in like with AC issues then I am going to reschedule this appointment to Thursday so you can sit in the heat". We were immediately appalled as his comment especially when we asked a simple question. This is when I took the phone and asked him why the attitude from him was needed. I admit I was angry but I kept the conversation respectful. I said yhe comment was unnecessary as we were asking a question. He replied with "no you guys were acting like you should be the priority over every other customer we have we are busy so if thats the case I can happily tell my team not to get there until Thursday" I continued with that is not what was said. I told him we were asking what to do in the meantime as it is 82 and we will not be home at the time he will be here Tuesday. The responded with "The temperature is 80 i have worked in weather way over that so you are fine" I responded with thats great that you think that but we have pets that cant do that. He said "that sounds like you should have thought about it prior" I responded with we pay rent and a high amount of rent to live in this apartment and this is how you are talking to us we have no AC and it was 96 outaide today about will be tomorrow what are we supposed to do. He said "it sounds like you guys should have had a plan b in place for situations like a spare AC unit" I said again we rent we pay enough to where having a spare unit we are fine with you coming here tomorrow around 7am or so but we will not be here how do yoy plan on getting into our building? He said "well you arent leaving it unlocked? How will we get in i have a team coming" i said thats why I asked since we will not be here and it will be locked. He said "well we have a unit key" i said great. Will you be coming to our apartment or a team. He said "my team will be coming to your apartment" I said what is your name and he said Bill from Richters Heating and Cooling. He then said "well do i have permission to enter your apsrtment or what" i said yes and then said thank you and hung up. The entire time this conversation happened Bill had nothing but a poor rude attitude. He was extremely passive aggressive and just belittling. He blamed us for everything and was extremely unprofessional. The way he talked to customers was ridiculous. I understand that it is busy as we never had an issue with the AC being fixed the next day. But to jumped to conclusions and assume that is what we meant and tell us that he will be moving our time to thursday so we can sit in the heat was so uncalled for and down right repulsive. Everything he said was uncalled for and inappropriate. I wish I had recording this phone call to submit it as proof because I was in shock that we were being talked to that way over a simple question. Not once did we say anything about being first or anything. We were respectful the entire time. Bill does NOT care about customers or their problems. This is HIS job and HE DECIDED to do this. It was completely and utterly ridiculous.

Carew Heating & Air Conditioning

I have nothing but good to say about Carew Heating and Air Conditioning, and as a Realtor that has…read morerecommended them to a fair number of clients now, I'm really happy to be able to point the people I'm working with their direction for service, which happens a lot in my world. I'd count them in my top half dozen businesses that I'll offer to my clients for work. There are numerous other HVAC places I've hired in the past on behalf of clients. A couple have even been quite good, but none have risen to their level of 1) expertise, 2) ease of working with, politeness, 3) promptness, timely completion, and 4) value. I could give several, but one recent example: I was trying to get a home warranty repair on a nearly new heat pump/AC unit, that evidently had been improperly installed. This was just not getting done...the places dispatched just simply couldn't fix it, despite all seemingly good effort and multiple visits. I called Mark, and it just flat gets done. Just like that. Happy client, happy Realtor, happy happy joy joy. They're located in Watertown, WI (Jefferson County), which is just a little west of Oconomowoc, though they'll travel a decent distance. I've had them work as far north for me as Hustisford and as far south as Eagle. As always, please note, I get exactly nothing from anybody I recommend, but the knowing that I can do it with confidence is worth plenty to me and my work.

Excellent service! Our furnace stopped working overnight. I contacted Carew first thing on a Friday…read moremorning, and they had a technician at my door by 8:30AM. He found the issue and in the process discovered an unrelated, very serious Carbon Monoxide issue. All was fixed and cleaned up same day. Very thorough and reasonably priced. I will be contacting Carew again in the Fall for my next boiler check-up. Highly recommended.

Grenz Service Company

I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz

Fiedler Heating & Cooling

(3 reviews)

I have dealt with a lot of furnace and water heating guys over the years and I THANK GOD I found…read moreMARK. He is one of the most honest and hard working guys I met. I had a furnace go last year and gave him a call because friend said he did good work. He was out the next day and walked us through what would fit the house and what would fit my pocket book. Last week my HOT water went and he gave me a call back and said he was in the area next day. He was on time and fixed it in a flash. He is also clean and handles himself as a true gentleman. I am over in Beaverdam and I recommend Mark anytime ! Great experience both times

Fiedler heating has been repairing my furnace for almost 9 years. He's always been quick to respond…read moreeven though I don't have children he makes an extra effort to get to homes with failed heating for families that have children. Even when my furnace wasn't installed by him originally he managed to keep it running until I ended up replacing my my furnace with a new one that of course he installed. I could not be happier with his service and I'd recommend it to you. Mark gave me a great deal on a high-efficiency furnace that replaced my 24-year old one and reduce my heating bill.

Cardinal

3.8

(56 reviews)

Cardinal has been the BEST company I've experienced so far at my house. I've also used Action--they…read morewere terrible in comparison. 1st call to Cardinal was in a panic with the sudden loss of AC in a 90 degree day. 5 animals in the home. The person with whom I spoke understood how dangerous of a situation this was and a service person was scheduled that day. 2nd call was for electrical work--not urgent but they happened to be able to squeeze me in on the same day which was probably rare but amazing! Best parts of this experience: 1. Friendly and empathic front team who got me scheduled ASAP. 2. Text prior to the service person's arrival with their pic and some info to help personalize this 'stranger' 3. The service people themselves--extremely competent, focused, and very personable. I only wish they serviced commercial properties so I could have them out to my business!

Their quote was 2.5 times higher than two other local businesses!! Absurdly high! No way was the…read moreamount of work I was estimating worth the same às a slightly used car! $9k for what is probably 2-3h work is laughable!!! This makes me wonder what they are charging other people who haven't researched the things they want to the same degree I have. It's almost criminal. Their estimator was very pleasant, though. And their communication is quite good. Maybe that's where the extra $5k is required!!!.... Complete BS

Pat's Heating & Air Conditioning

4.2

(16 reviews)

We called Pat's to diagnose and repair our boiler, which decided to crap out on us on a Sunday. The…read moretech, Michael quickly gave us a call back, and within an hour he arrived at our place. Michael not only diagnosed and repaired the boiler in record time, but he was also kind enough to take the time to thoroughly explain how a hydronic heater works, and all of the necessary maintenance involved. Michael was extremely knowledgeable with all things HVAC. We were charged a very fair price for the labor, especially considering the weekend callout. Fast forward a few weeks, and we called out Michael to update some of the heater controls. Again, Michael provided outstanding service and corrected a few other issues with our hydronic system. Still highly recommended!

Update 4-14-2026 To finalize this exchange and summarize…read morePat's treatment of my family and I. I have been extorted by Robert, accused of fluffing the bill, and essentially told that due to Pat's mistakes I am no longer welcome to use the service. This last part is verifiable in the response given to me. To whomever is above Robert I want to clarify how this situation was 100% caused by your company and now I am being painted to be the villain. If you pull the phone record you will hear that my family and I never once asked for a discount. In fact Robert was adamant he make it right and reactively (as this was after the first screw up) offered to take this job on the chin. I encourage you to ask Michael, as he is a super honest employee of the conversations we had with him as he made a mistake and misquoted. I assure you he will be nothing but truthful regardless if he made the blunder. With all this being said I am now not welcome to use your service according to the Google commentator. For that I am bummed as the workmanship, when Pat's does show up has been historically a class act. I have contacted the BBB, and Angie's list due to the extortion and treatment by Robert and Pat's heating as a whole. I do not care what the outcome is but to sit back and be bullied due to Pat's mistakes, and Robert's incompetence is absolutely ludacris. To the owner, if you want to make right terminate Robert's employment and I would be more then willing to continue business as my family has done so for the last 20 years. Robert has done nothing, and I mean nothing to make any of this experience pleasurable. Even eating the job, which your team did as Robert promised, came at the expense of extortion, and painting my family and I as the villain. I must say that the treatment of my wife and dying father (the one sitting home waiting for Pats delaying treatments to be available) lead me to get involved. The owner is welcome to call my dad and he will give you my number. I will not discuss anything with Robert as 99% of these issues came from his failed management. To any users reading this know I do this to show you the caliber of people Pat's employees. In the unfortunate event an issue does arise that is out of your control it is evident Robert will say whatever it takes to try fixing the solution but do minimal to help. A liar is a liar, beware before making any Deals with him and I will encourage anyone to get anything he says in writing to expedite the back and forth I had to do to get him to honor his commitment.

Ducts On Call

(2 reviews)

WOW!! RUN!! Don't walk!! These guys are AMAZING!! So.... I live in a condo complex that…read morewas built in 1988. The owners were instructed that we needed to have our dryer vents brought "up to code" as most of the vents had become disconnected... and were venting somewhere inside the building.. but not venting out side the the building. Argh... a challenging task for sure. I called several companies to come out and give me an estimate. Every single company I called said "I will find your disconnect, but you are responsible for replacing your drywall, painting, etc" Not good news. Then... Ducts On Call came out... and they spent 4 hours researching... trying to figure out which vent was mine that exited out of the back of the building. But since every single dryer vent was disconnected in the interior of the building... there was NO way they could figure it out without tearing up the ceiling in mine, and my neighbors units. I was SO frustrated. But then Nick suggested we put in a new vent duct from my unit straight out the front of the building. It was my only option. He said we would need to schedule a time in the future... but I told him I needed it done in the next 3 weeks. He said... "I will make this happen for you" Well for starters... he DID NOT CHARGE ME for the 4 hours he spent trying to figure out which vent was mine. HE SAID... "I didn't solve the problem.. so I will not charge you" What?? 4 hours of your time for free?? Moving forward..... Nick and his crew came back 2 weeks later to install my NEW, up to code dryer duct on a new path out the front of my condo. I was SO not looking forward to having my ceiling ripped open to have the duct installed. So the day had come. Nick arrived before his scheduled time and he went to to work. I asked him... "How much of my ceiling do you need to open up?" He said... "I'm not opening your ceiling... I'm going to drill a hole in the exterior of your building, and slide the new duct straight back to your dryer connection" I was beside myself! I could go on and on... but let me tell you, this guy is the real deal!! He is incredibly gifted at what he does... super friendly... hard worker, and gets the shit done!! For what I thought was going to be a day of HELL... turned out to be a day of BLISS. I CAN NOT recommend this company any more than I do!! They were AMAZING... and the job was smooth, and quick, and so much easier than I dreamed it would be. Let me state again... that I called several companies to get the job done.... and these guys were one of the newer companies I called.... but I hit the jackpot!! Trust me!! If your need Duct work done... these guys were stellar from start to finish. And no... I'm not related to them... I'm not his high school friend... and I knew nothing about them, but I took a chance... and boy... am I glad I did. Amazing! THESE GUYS KICK ASS!! Give them a try!! Thank You Ducts On Call!!

OMG, these guys are great! Nick and Kim are awesome! My son in law blew out our dyer vents and…read moredidn't get the pipes put back together. Took Nick & Kim like 5 minutes to reattach everything at no charge!

Kettle Moraine Heating & Air Conditioning

3.5

(30 reviews)

AC was out. They said we had a leak and either $3000 to repair or $8000 to replace. Plus they…read morechanged out our thermostat for No Reason and it sucks: no directions given. We got a Second opinion and for $700 they fixed it!

We had a new furnace installed in 2023 and a new air conditioner in 2024. We signed up for the…read moreannual "Maintenance Agreement". Well, we are 100% satisfied with the quality of workmanship, professionalism, prompt service, friendly attitude and excellent products sold. We have never needed a service call on either machines to date. The annual maintenance is such an outstanding offer. It gives you peace of mind that your investment is being taken care of. I would love to recognize Ray Seeber, our technician for his outstanding quality of work. He was so informative, patient and respectful. Thank you Ray, we look forward to seeing you again. Kettle Moraine, you are certainly the BEST!!!! Mr.& Mrs. O'Brien

Mark's Heating & Cooling

(3 reviews)

They were recommended by a friend of mine, and they were both very inexpensive and prompt. They…read morereplaced my furnace and air conditioner, replaced the condenser outside and helped upgrade our ductwork. Mark is really nice and I trust him implicitly.

I had Mark's heating quote a project for me along with 5 other competitors. To start things off,…read morethe person that answered the call was helpful and thankful for the opportunity. Mark made himself available to my time so he could stop by and understand the project. His quote came back quickly and he was able to start work in a reasonable time. He always returned phone calls and was a true pleasure to work with. Mark's work quality is excellent AND his prices were the best I found! Excellent Job Marks Heating!

Pauli Plumbing

(5 reviews)

We are in the process of remodeling two bathrooms. Gavin and Avery came out to install the…read moretoilets. Great individuals! Smiles on their faces, great personal skills, and excellent workmanship. I'm super excited that Avery is coming back to hook-up all of the sinks. If you're looking for a plumber and want to get great service for what you pay, then I highly recommend calling this company for your plumbing needs. I would be remiss if I didn't mention Mary who answers the phones among other daily tasks. Great communication! Kerry

The plumber (Jesse) diagnosed the problem (intermittent low water pressure) and fixed it within 3…read morehours the same day (ancient water softening unit), replacing our old water softening unit. Fast diagnosis and fast repair, for a fair price. You can't beat that !!

Brisc Plumbing

My Hot water heater was not performing the way I wanted. BRISC Plumbing was quick to respond to my…read moreconcerns and questions. There was a way for a quick fix but we decided get a new one. BRISC help us through picking out a new unit and added extra warranty on top of the Bronx warranty. Super nice guys, they were considerate and very professional. Don't look anywhere else for a plumber. Go with BRISC Plumbing!!!!

From the owner: Over the years, we've learned that great service begins and ends with experienced and friendly…read moreprofessionals, which explains our rigorous hiring process. We believe that our team is the best in the business, and have complete and total confidence in every person providing our services. BRISC Plumbing finishes each project on schedule and with the highest level of quality. With a focus on personalized service, competitive rates and customer satisfaction, we're always striving to meet and exceed expectations.

R Plumbing

I called early and was able to get same day service on a Friday (bonus). Brian and Cody were able…read moreto get things flowing quickly. Brian also gave me some tips on avoiding clogs in the future based on my particular plumbing setup. Thanks boys!

From the owner: R Plumbing Inc provides water heater installations, water heater repair, sewer video inspections,…read moredrain line repairs, and water line repairs to the Dodge County, Jefferson County, and Waukesha County area.

Craig's Hometown Handyman Services

(8 reviews)

We had an issue with our dryer and tracked Craig down through Google and Yelp where he had a 5 star…read morerating. We called him and he came out to check out our dryer. Within an hour or so he had it fixed and gave us a 1 year warranty. Our dryer was $999 brand new and he fixed it for a couple hundred. We were extremely happy with the service and price that it cost. It saved us $800 for a replacement dryer. We were surprised and happy he came over to Oconomowoc.

Our refrigerator was getting warm and then cooling off intermittently. Craig explained how…read moredifficult it might be to diagnose the problem. He arrived at our home just when he said he would. He carefully explained how he would look for the problem. He found it! He charged far less than I expected to fix it. I was impressed by his integrity. I would recommend him to anyone.

Badger Appliance Repair

Great service!!! He was quick and thorough. He didn't try and sell me parts that I didn't need…read more I will definitely use Badger again.

Tom is thee most skilled, insightful, honest, affordable repair guy you'll ever find. I hate to…read moregive him good reviews - like he needs to be busier - I'd like to keep all the good ones off everyone else's radar. But it's inevitable he's being discovered, with all the crappy appliances being sold by the big boxes. Tom's old school. If it can't be repaired, you bought junk.

Will's Appliance Repair

(3 reviews)

Quick response, reliable, reasonable, local. Personable, knows exactly what he is doing, very…read morehelpful. Knew what the issue was immediately , saw the problem and was able to remedy it the next day. If I have any other appliance issues he will be the one I will call immediately and know the job will be done right and on time. Did not need to be paid until the job was finished. Very happy to have someone with Will's experience and expertise so close and ready to help. C.Wakeman

I highly recommend Will's Appliance Repair. Knowledgeable, friendly,and…read more reasonable rates. Prompt service and easy to work with. He even worked around my crazy schedule. I'll be calling again. Thanks Will!

Glass Act Exteriors

Did a phenomenal job on the house. Sorry that things went south after requesting a small refund.read more

From the owner: Glass Act Exteriors is a locally owned business in Southern Wisconsin offering Premier Window and…read morePressure Cleaning services. Glass Act Exteriors provides pressure washing, window cleaning, and other services that will leave you speechless. We clean decks, siding, concrete, window interiors and exteriors, window screens and sills, and much more! Contact us to get a FREE estimate.

Nathan's Building Solutions