5 *****Star service, selection and value! Thanks to Edison, our questions were answered, he was…read moreprofessional, personable and polite. He spent time with us and made the checkout experience quick and easy.

Buyers Beware‼‼‼ I…read morewent from purchasing a mattress to losing something far more valuable. After a delivery by Mattress Firm delivery people, a valuable personal item went missing from my home. My home was violated in a way I never expected from a retail delivery. What should have been a simple purchase turned into months of stress. What followed was unacceptable -- four months of no real investigation, no accountability, and no urgency. There wasn't even an apology from corporate. Instead, I was met with dismissive comments and implied blame. The store manager, district manager, and corporate leadership failed to take this situation seriously. Endless emails, deflection, and silence made it clear that customer safety and ethics are not a priority here. When I returned the mattress due to how poorly this was handled, I was blindsided again: the adjustable base was suddenly labeled "non-refundable" (never clearly disclosed), and I was charged for "free gift" items at inflated, above-market prices. This company prioritizes profits and commissions over customers. If you value transparency and accountability, shop elsewhere.

Came here looking for furniture, but i guess nothing piqued my interest. I guess the style and the…read moreinventory that they were carrying didnt suit me...

Jatiah helped us and she was the manager at this location. She was helpful, cheerful, not in a rush…read moreand not overbearing which is a huge no, no. I liked her style! Selection is nice. We were looking for a hallway table and ottoman. We found what we were looking for in the color that worked. That was a huge plus to be able to see a variety of colors and settings so you got an idea of what you were getting. Value is fair and quality good. Now this is not steel or iron furniture which I have so expecting lifelong is an expectation you need to come to grips with. Not saying that this furniture won't last but unless it is steel or iron always expect less. We spent almost $800 bucks but it was worth it. Jatiah made it an easy decision to make. Thank you Jatiah!

As soon as I entered the store I was approached by Jamel. I had anticipated a difficult time making…read morea decision about what kind of TV to buy to replace the one that had conked out but he took me straight to the department, pointed out the different ones and their features. With plenty of information as well as looking at floor models, the process was quick and easy. The service following delivery was great, as well.

I bought a friedrich air conditioner last year..a costly unit.... and it stopped cooling. I called…read morepc richard to address concern since it is still under the extra warranty I purchased. The representative told me I had to schedule service before warranty would allow replacement. The rep said he scheduled the service which he did not. I am now entering day number 6 without ac in my bedroom. This is unacceptable and really bad business. I will not be buying from pc richard any more. The warranty is a joke. The rep I had the misfortune of dealing with is an idiot. And the way they pounce on you when you walk into the store is an indication they care only about a sale not about the service or customer. Shame on you pc richards.

My parents purchased two recliners and a reclining couch from Raymour & Flanigan in February 2024…read moreand also paid for the Platinum Protection Plan to ensure long-term coverage. Unfortunately, less than a year later, all pieces were already pilling and fraying, which is unacceptable for furniture at this price point. The furniture looks like it's a decade old. One recliner's motor stopped working. In July 2025, a technician came out to inspect the chair and said a replacement motor needed to be ordered. When he returned in August, he arrived with the wrong motor and, rather than ordering the correct part, told us he would "make it fit" and forced it into the recliner. That repair failed. My mother reached out again in November, and another service appointment was scheduled, but the technician did not come out until over a month later, in December. At that visit, the technician explained that forcing the incorrect motor had stretched the wiring and caused the wires to pull out. He took photos and advised that if the recliner had not been unplugged, it could have caused a fire. He himself was shocked that another tech would have done this, knowing the risk it posed. On January 8th, my mom received an email stating that the correct motor part was still unavailable. As a result, this recliner has now been broken for months, despite being fully paid for and covered under warranty. We've submitted multiple service requests and emails documenting these issues, and nothing has actually been addressed yet. There were times we had to put in 3 or more requests before even getting a reply at all. For comparison, we own a chair from Bob's that is 10 years old and remains in far better condition than this set. I am extremely disappointed in both the quality of the furniture and the lack of follow-through on warranty service. Given the repeated delays, failed repairs, and documented safety concerns, I am hoping someone from Raymour & Flanigan customer care or management will reach out to review my mom's case and provide a prompt resolution.

I love this location. everything is clean, spaced out, priced well, and lots of inventory. Loads of…read moreparking and hours are good. Despite being a discount store they provide financing and on the spot credit report lookup. They also have bathrooms for customers

So far - So good. After many trips to the store and being…read moreunable to decide, I finally chose my bed. I have delivery scheduled in 2 days so I will update my review then. I first met with Mike who was extremely helpful, knowledgeable, and friendly. However, every time I went back he wasn't there. Alex helped me each time thereafter and he was great! He wasn't trying to sell me the most expensive bed and seemed to be very honest with his answers and opinions. This was a big investment so I am happy he made the experience a very pleasant one! I will add pics when I receive the bed! Hopefully the rest of the process will go as smoothly as the purchase!

I had a really pleasant experience with a gentleman named Alex who helped me find what I was…read morelooking for within my price range. He was knowledgeable and made the process very easy for me!

I've had numerous companies clean my carpets including Stanley Steamer and J Fried. Certified's…read morepricing was much better and they did an excellent job. They didn't push to have my purchase enhancements than I did not need. Their tech, Bobby, was very professional and efficient. I recommend them and will use them for my next cleaning.

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

We had a great experience with Josephine. She knew exactly where to direct us, provided excellent…read morerecommendations to items we searched for, kind, friendly, knowledgeable, and extremely helpful. We took all her furniture suggestions and purchased a sofa, chair, bed, mattress, pillows and lamps. Could not say enough about the selection and her sales professionalism. Thank you !!

My experience with Raymour & Flanigan on Route 17 in Paramus, New Jersey was absolutely…read moreunacceptable and, in my opinion, reflected a serious breakdown in customer service, communication, and management. I spent nearly $6,000 on furniture, including a leather sleeper sofa, bed frame, and dining room set. What followed was not one isolated mistake, but a chain of repeated failures that should never happen at a company of this size. It took FOUR separate delivery attempts to complete one order. On the first delivery, the sleeper sofa had not been properly disassembled and could not be brought into my home. The tabletop for my dining set was also missing. I was initially told the tabletop had not been included with the order. I later learned that it had actually been broken. A second delivery was scheduled. Despite the company already knowing exactly what had gone wrong, the sofa arrived AGAIN without being properly disassembled, and the tabletop was STILL missing. That is not simply bad luck. That is a failure to communicate, a failure to follow through, and a failure to correct a known problem. A third delivery was then scheduled. Before the truck even arrived, I discovered that the sofa STILL had not been properly prepared and that the tabletop was STILL unavailable. I canceled the delivery rather than waste another day on yet another preventable failure. Only on the FOURTH attempt was my order finally completed. The final delivery team was professional and did an excellent job. In fact, their competence made the earlier failures even more difficult to excuse. The delivery could clearly be done correctly when someone actually took responsibility and made sure the proper instructions were followed. What made this entire experience worse was the apparent lack of communication between the Route 17 Paramus store, warehouse, delivery department, and Customer Service. I repeatedly had to make calls, follow up, ask for explanations, and try to determine what was happening with my own order. I should not have had to manage Raymour & Flanigan's internal communication for them. Customer Service eventually assured me that an expedited message would be sent to a store manager and that I would receive a response within 24 hours. That response NEVER came. As of Monday, September 14, 2026, I had still not heard one word from that manager. That level of disregard for a customer who spent nearly $6,000 is appalling. A company can make a mistake. What is much harder to excuse is allowing the same problem to happen repeatedly after the company already knows exactly what went wrong. That is not a delivery problem. That is a management problem. That is a communication problem. That is a customer service problem. And, in my experience, it showed a disturbing lack of accountability at multiple levels of this organization. I lost time, rearranged my schedule repeatedly, dealt with conflicting explanations, and spent an unreasonable amount of effort trying to obtain furniture I had already paid for. The fact that the order was eventually completed does not erase the three failed attempts, the poor communication, the unanswered management escalation, or the inconvenience I was forced to endure. No customer spending this amount of money should have to fight this hard simply to receive a complete order. Based on my experience with the Raymour & Flanigan Route 17 store in Paramus, New Jersey, I would strongly advise anyone considering a major purchase here to think very carefully before doing so. Once the sale was made, I did not experience the level of service, communication, accountability, or management follow-through that I would expect from a reputable furniture company. I would not recommend this location, and I would not make another major furniture purchase from Raymour & Flanigan based on this experience.

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

I bought the 2002 Duxiana bed. This was about 20 years ago. I can tell you what will happen to the…read morebed. It was insisted I buy the $1000 extra top pad but admitted it was UNNECCESSARY for the bed. I have all of the details in writing and the letters bec had read on twitter that the company will try to take down these reviews- Long story short, DO NOT buy anything from this company. If you read the one star complaints, I can CONFIRM, you will find exactly what I would have written here. It is exactly my story, different store. The bed is not worth it and the warranty is a scam. Also search twitter or just around you will see the same. The bed with little use in a few years develops pockets that don't spring back. Every little thing I tried to say they countered with " you didn't use the pad so we don't know if its covered" or anything they could to get out of the warranty, they ended up sending someone and not following up. Please. The pad wasn't even necessary. I was sold by advertising display the name etc. DO NOT BUY.

From the owner: The only way to truly experience The DUX® Bed is to lie down on one. Imagine waking up each morning…read morerested and rejuvenated. It's possible with The DUX Bed. You spend an average of seven hours sleeping each night, so why settle for anything less than a quality, luxury mattress from DUXIANA. Your best night's sleep is possible with a DUX therapeutic mattress. Based on advanced technology, the durable luxury beds last up to four times longer than any other beds on the market thanks to interchangeable spring cassettes and quality materials. Make an informed decision about where you spend a third of your life and try The DUX Bed.

Run, don't walk to another furniture store. Poorly crafted furniture (the cushions don't fit…read moreproperly on the couch) Smug customer service (you ordered the wrong fabric; your fault, not the designer in the store that worked with you). I'm very sorry to have spent nearly $10,000 dollars and ended up with furniture that looks like it came from a garage sale.

My husband and I recently moved so i wanted to visit this store and start to get some ideas on how…read morei would like to furnish our first home. I didn't realize that they also sold mattresses at this location. They had an entire huge showroom of just beds. Ironically we were in desperate need of a new bed and box spring so it was perfect that we dropped in! We wound up purchasing an excellent new mattress thanks to our very helpful sales associate. I cant wait to return for the rest of our furniture! =)