We had such a fantastic time visiting this location!…read more We stopped in to get some inspiration for our living room, and from the moment we walked through the doors, the experience was top-notch. We were immediately greeted by Raymond, one of the sales associates. He was incredibly professional, kind, and possessed an impressive level of knowledge about every single product in the store. Since the showroom is so large, Raymond was kind enough to give us a full tour, even showing us some elevated design options for bedroom closet spaces. When we focused on the couches, he took the time to explain the benefits of each model and encouraged us to test them out, making sure we understood all the perks of every item. It was honestly one of the best retail experiences we've ever had! A huge shout-out also goes to the store manager, Saloam, who came over while we were testing out furniture. He shared some fascinating history about the company--how Bob's started as a mattress business and expanded into the full furniture destination it is today. To top it all off, the store features a "Bob's Café," which was such a pleasant surprise! They offer complementary snacks, caffeinated and decaf coffee, and even real Hershey's ice cream. It was such a nice touch while spending a long afternoon trying out couches and mattresses. We also really appreciated how clean and well-maintained the restrooms were (a detail that doesn't go unnoticed!). We will definitely be back! Raymond took our email to keep us updated on the specific pieces we inquired about and to send over some future recommendations based on our style. We truly appreciate the excellent service and look forward to our next visit.

From the moment we walked in, we were welcomed with great energy and professionalism. Shamira, the…read moresales associate who helped us, was absolutely the best. She made us feel comfortable right away -- never rushed us, never pressured us to buy, and truly listened to what we needed. She was extremely knowledgeable about the floor furniture and took the time to help us find pieces that would actually fit our apartment space properly. What really stood out was her honesty and recommendations. Based on her guidance, we ended up purchasing better couches than what we originally came in for, and we couldn't be happier with the decision. Shamira's expertise, patience, and genuine care made the entire buying process smooth and enjoyable. If you're shopping at this location, ask for Shamira -- huge recommendation. You'll be glad you did!

Bought the Embrace frame. Well engineered, simple to assemble, and made of quality materials. A…read morepiece was damaged in shipping and Josh provided excellent customer service!! This appears to be an honestly family owned and made in US company. Well worth the cost-this frame will last my lifetime.

The embrace bed frame arrived and it's absolutely perfect!!! It arrived ahead of the headboard I…read moreordered from another company a week prior! It's in excellent condition and shipped fast! I love the Knickerbocker bed frames they are worth the extra money for the excellent quality. Top Notch!

I was impressed by the quality of mattresses in the store and I in fact bought one too and I…read morereceived the highest of respect by the people that worked there kudos to the customer service team for helping me out with my order and I am very impressed!!!

-----Talk to Sam, the Sleep Enthusiast (20+ years of experience)-----…read more *Friendliest and most patient guy, very professional *Most knowledgeable and educational *Not pushy, never rushed, always engaging I recently purchased a Tempurpedic ProBreeze mattress. I have scoliosis and was on the market for a mattress that will help alleviate my back pain, which has increased since the pandemic started in March. I had the pleasure of speaking with Sam, who let me test several mattresses, while engaging me in conversation about mattresses, mattress technology, sleep, comfort, back pain, and life. Sam is much more like a sleep enthusiast than a salesman. If you're in the market for a mattress, or if you're simply interested in learning about sleep technology or improving your sleep, I highly recommend going in and talking to Sam. He never pushed a sale on me, never made me feel rushed (and I was there talking and testing mattresses for a long time), never like a customer, and never felt he didn't care about how I'll sleep. My experience felt far more like learning about sleep, comfort, and back support than it did shopping for a mattress. Sam was always happy and interested to talk with me, answer my questions, respond to my concerns, shed advice on how to improve my sleep and back pain, and engage in conversation about quality sleep. When he didn't know an answer, he didn't pretend to, but he still engaged me in conversation and looked for answers. For me particularly, Sam helped educate me on everything that could help reduce my back pain, patiently and diligently, I've had scoliosis since elementary school, and I was not simply looking to buy a mattress. I was looking to learn about sleep technologies (pillows and mattresses) to help improve my back pain and pressure support. I almost made a horrible mistake going for a much firmer mattress, too firm for my weight, but Sam guided me in the right direction and I am getting great sleep and reducing my back pain. I don't give my business to anyone. I gave my business to Sam because he is extremely personable, patient, passionate about helping people improve their sleep, and knowledgeable. Sam has been selling mattresses for 20 years. He really knows his stuff, and not just currently, he knows the history, different technologies, how things have improved, what will meet people's needs. I am more than happy to have given it to Sam, and I highly recommend Sam for anyone looking for a new mattress or interested in learning ways to improve their sleep.

Fantastic experience shopping @ Bob's Middletown, NY location. Large store w/ lots of inventory…read more There is no substitute to seeing furniture in person! Sales associate Tina was informative, knowledgeable, patient & answered all questions in the store as well as later txt communication. She's an asset to the brand. We purchased a couch, entertainment' cabinet, high table w/stools . These items were in stock. A dresser/armoire (on back order & was informed prior to purchase.) The furniture quality is excellent & price was fair. Delivery was confirmed the evening prior & 30 minutes out.. The 2 delivery guys were amazing! Very professional, efficient in assembly,/placement & packaging was taken away. My only regret is that prior to going to Bob's, I wasted time online Amazon shop, read tons of reviews & stressed about the rigors of assembly. Save your valuable time, go to Bob,s. Highly recommend Bob's Discount Furniture!

Buyer beware! I paid $299 for Bob's Goof Proof Protection Plan, thinking it would protect my nearly…read more$3,000 couch. I didn't realize it was a service where you have to file a claim within a certain time frame. My reclining button stopped working, but because I didn't file a claim right away, they denied it. I paid for peace of mind and got excuses instead. I won't be buying another protection plan--or anything else--from Bob's Discount Furniture.

For 30 plus years, our family has been sleeping on Otis Bed mattresses. After our local retailer…read moreclosed and we needed a new mattress, we scoured the interwebs and found that the only locations that sold Otis Beds were on the coasts. We called Futonland, they ordered the mattress and it arrived in three days. It was amazing. The customer service person on the phone was so helpful and professional. It's as comforting as the heavenly new mattress to know people still care. Thank you, Futonland, for making sweet dreams come true. Written by an actual very happy customer.

My second purchase of a futon mattress & I should have purchased the recent mattress, which I eyed…read moreon several websites a long time ago. First mattress fro Futonland was satisfactory but it was all memory foam, as these mattress was new. It did last 10 years but had it for 12 years. Otis mattress, HALEY 110 is what I dreamed about for years. The depth (8-10 inches), is for real whereas I sit or lie down while I am way above as if I had a box spring underneath the futon frame. I don't need to struggle anymore off the futon. I can't even describe what it is like to sleep on it...!!! You can't any better than the best mattress for a bed itself. The firmness and depth is so powerful, while trying to fold the mattress onto frame, I thought the mattress was another model because I couldn't get it to fold. But I folded the side which was already folded in the box which made it easier, tried the other side again and both sides folded onto futon frame. I hope my description is understood. Kept mattress on floor for 48 hours, flipped on 24 hour time period, to let the mattress expand. On the folded side in the box, I had to place weighted laundry baskets and other items on two other sides for the mattress to completely touch the floor evenly. Mission accomplished. I purchased the mattress through email communication, instead of the in-store although I live in NY. The service online was excellent service, professional and last time I bought mattress in store, I noticed phone conversation & online service was a way for their business. So near or far - you can business with them and Futonland seems to be the only real store still in business for futon mattresses or frames, etc.

Raymour & Flanigan Recliner Review - Disappointed with Durability…read more I purchased this recliner from Raymour & Flanigan in 2018 for just under $700. I ordered the cream color in the showroom, but the gray version was delivered and assembled. At the time I chose not to make an issue of it. Unfortunately, the bigger problem became apparent within a few years. By 2021 -- less than three years later -- the "leather" upholstery began peeling severely on the arms, seat, and back (see photos). The chair has been used normally in a single-person, climate-controlled household. It has not been exposed to pets, and no harsh cleaners were ever used. When I contacted the company about repair options, the process was frustrating enough that I ultimately gave up pursuing it. For a chair in this price range, I expected far better longevity from the upholstery. Buyers should carefully confirm the exact upholstery material (bonded leather vs. genuine top-grain leather) and understand the long-term durability before purchasing. Pros: * Comfortable when new * Attractive design Cons: * Upholstery began peeling in under 3 years * Color delivered did not match order * Customer service/repair process was difficult I'm sharing this so other customers can make an informed decision

Go somewhere else,not this place. I returned a bed that kept…read morefalling apart to after numerous fixing they said just get a new one but that bed is out of stock.I picked out another bed and they delivered it .The bed had a smell to it but I thought it was the smell of new furniture. The smell got worst then I looked at the headboard and seen a dark spot and it had a bad smell.they said I did something and that's your problem. The smell still haven't went away and do to this smell im looking for another bed.

Jeffrey at this location was very knowledgeable, helpful and kind. We really enjoyed working with…read morehim and he was also super nice to our baby. He's very accommodating and wants the best for his customers.

My wife and I went to Mattress Firm on Central Avenue in Hartsdale, NY where we were helped by…read moreNancy. The king size bed is comfortable, but it now sags in the areas we sleep. We are small elderly people and not overweight. So this is a bit of a disappointment.